[varadkarthik]

HI sir,

 

Iam here to explain you my problem regarding chrome crashes.

when iam playing any games online suddenly chrome is crashing saying  SHOCKWAVE FLASH  CRASHED .

Also iam getting the issue on " chrome has crashed" as another one. I dont how to get rid of this .

I have scnned using OTL SCAN and iam presenting here a log please analyse this and give a better solution .

 

 

 

OTL Extras logfile created on: 8/17/2014 1:36:58 PM - Run 1

OTL by OldTimer - Version 3.2.69.0     Folder = C:\Documents and Settings\karthik\My Documents\Downloads

Windows XP Professional Edition Service Pack 3 (Version = 5.1.2600) - Type = NTWorkstation

Internet Explorer (Version = 8.0.6001.18702)

Locale: 00000409 | Country: United States | Language: ENU | Date Format: M/d/yyyy

 

1.99 Gb Total Physical Memory | 0.75 Gb Available Physical Memory | 37.71% Memory free

3.84 Gb Paging File | 2.82 Gb Available in Paging File | 73.31% Paging File free

Paging file location(s): C:\pagefile.sys 2046 4092 [binary data]

 

%SystemDrive% = C: | %SystemRoot% = C:\WINDOWS | %ProgramFiles% = C:\Program Files

Drive C: | 48.82 Gb Total Space | 39.47 Gb Free Space | 80.84% Space Free | Partition Type: NTFS

Drive D: | 34.18 Gb Total Space | 32.52 Gb Free Space | 95.14% Space Free | Partition Type: NTFS

Drive E: | 39.06 Gb Total Space | 37.01 Gb Free Space | 94.76% Space Free | Partition Type: NTFS

Drive F: | 43.94 Gb Total Space | 43.75 Gb Free Space | 99.56% Space Free | Partition Type: NTFS

Drive G: | 66.86 Gb Total Space | 66.18 Gb Free Space | 98.98% Space Free | Partition Type: NTFS

Drive H: | 615.28 Mb Total Space | 0.00 Mb Free Space | 0.00% Space Free | Partition Type: CDFS

 

Computer Name: SAIRAM | User Name: karthik | Logged in as Administrator.

Boot Mode: Normal | Scan Mode: Current user | Quick Scan

Company Name Whitelist: On | Skip Microsoft Files: On | No Company Name Whitelist: On | File Age = 30 Days

 

========== Extra Registry (SafeList) ==========

 

 

========== File Associations ==========

 

[HKEY_LOCAL_MACHINE\SOFTWARE\Classes\<extension>]

.cpl [@ = cplfile] -- rundll32.exe shell32.dll,Control_RunDLL "%1",%*

 

[HKEY_CURRENT_USER\SOFTWARE\Classes\<extension>]

.html [@ = ChromeHTML] -- Reg Error: Key error. File not found

 

========== Shell Spawning ==========

 

[HKEY_LOCAL_MACHINE\SOFTWARE\Classes\<key>\shell\[command]\command]

batfile [open] -- "%1" %*

cmdfile [open] -- "%1" %*

comfile [open] -- "%1" %*

cplfile [cplopen] -- rundll32.exe shell32.dll,Control_RunDLL "%1",%*

exefile [open] -- "%1" %*

piffile [open] -- "%1" %*

regfile [merge] -- Reg Error: Key error.

scrfile [config] -- "%1"

scrfile [install] -- rundll32.exe desk.cpl,InstallScreenSaver %l

scrfile [open] -- "%1" /S

txtfile [edit] -- Reg Error: Key error.

Unknown [openas] -- %SystemRoot%\system32\rundll32.exe %SystemRoot%\system32\shell32.dll,OpenAs_RunDLL %1

Directory [AddToPlaylistVLC] -- "C:\Program Files\VideoLAN\VLC\vlc.exe" --started-from-file --playlist-enqueue "%1" (VideoLAN)

Directory [find] -- %SystemRoot%\Explorer.exe (Microsoft Corporation)

Directory [PlayWithVLC] -- "C:\Program Files\VideoLAN\VLC\vlc.exe" --started-from-file --no-playlist-enqueue "%1" (VideoLAN)

Folder [open] -- %SystemRoot%\Explorer.exe /idlist,%I,%L (Microsoft Corporation)

Folder [explore] -- %SystemRoot%\Explorer.exe /e,/idlist,%I,%L (Microsoft Corporation)

Drive [find] -- %SystemRoot%\Explorer.exe (Microsoft Corporation)

 

========== Security Center Settings ==========

 

[HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Security Center]

"FirstRunDisabled" = 1

"AntiVirusDisableNotify" = 0

"FirewallDisableNotify" = 0

"UpdatesDisableNotify" = 0

"AntiVirusOverride" = 0

"FirewallOverride" = 0

 

[HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Security Center\Monitoring]

 

[HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Security Center\Monitoring\AhnlabAntiVirus]

 

[HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Security Center\Monitoring\ComputerAssociatesAntiVirus]

 

[HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Security Center\Monitoring\KasperskyAntiVirus]

 

[HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Security Center\Monitoring\McAfeeAntiVirus]

 

[HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Security Center\Monitoring\McAfeeFirewall]

 

[HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Security Center\Monitoring\PandaAntiVirus]

 

[HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Security Center\Monitoring\PandaFirewall]

 

[HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Security Center\Monitoring\SophosAntiVirus]

 

[HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Security Center\Monitoring\SymantecAntiVirus]

 

[HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Security Center\Monitoring\SymantecFirewall]

 

[HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Security Center\Monitoring\TinyFirewall]

 

[HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Security Center\Monitoring\TrendAntiVirus]

 

[HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Security Center\Monitoring\TrendFirewall]

 

[HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Security Center\Monitoring\ZoneLabsFirewall]

 

========== System Restore Settings ==========

 

[HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows NT\CurrentVersion\SystemRestore]

"DisableSR" = 1

 

[HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\Services\Sr]

"Start" = 4

 

[HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\Services\SrService]

"Start" = 3

 

========== Firewall Settings ==========

 

[HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\Services\SharedAccess\Parameters\FirewallPolicy\DomainProfile]

 

[HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\Services\SharedAccess\Parameters\FirewallPolicy\StandardProfile]

 

[HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\Services\SharedAccess\Parameters\FirewallPolicy\StandardProfile\GloballyOpenPorts\List]

"1900:UDP" = 1900:UDP:LocalSubNet:Enabled:@xpsp2res.dll,-22007

"2869:TCP" = 2869:TCP:LocalSubNet:Enabled:@xpsp2res.dll,-22008

"139:TCP" = 139:TCP:LocalSubNet:Disabled:@xpsp2res.dll,-22004

"445:TCP" = 445:TCP:LocalSubNet:Disabled:@xpsp2res.dll,-22005

"137:UDP" = 137:UDP:LocalSubNet:Disabled:@xpsp2res.dll,-22001

"138:UDP" = 138:UDP:LocalSubNet:Disabled:@xpsp2res.dll,-22002

 

========== Authorized Applications List ==========

 

[HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\Services\SharedAccess\Parameters\FirewallPolicy\DomainProfile\AuthorizedApplications\List]

"%windir%\system32\sessmgr.exe" = %windir%\system32\sessmgr.exe:*:enabled:@xpsp2res.dll,-22019 -- (Microsoft Corporation)

"%windir%\Network Diagnostic\xpnetdiag.exe" = %windir%\Network Diagnostic\xpnetdiag.exe:*:Enabled:@xpsp3res.dll,-20000 -- (Microsoft Corporation)

 

[HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\Services\SharedAccess\Parameters\FirewallPolicy\StandardProfile\AuthorizedApplications\List]

"%windir%\system32\sessmgr.exe" = %windir%\system32\sessmgr.exe:*:enabled:@xpsp2res.dll,-22019 -- (Microsoft Corporation)

"%windir%\Network Diagnostic\xpnetdiag.exe" = %windir%\Network Diagnostic\xpnetdiag.exe:*:Enabled:@xpsp3res.dll,-20000 -- (Microsoft Corporation)

"C:\Program Files\Google\Chrome\Application\chrome.exe" = C:\Program Files\Google\Chrome\Application\chrome.exe:*:Enabled:Google Chrome -- (Google Inc.)

"C:\Program Files\Microsoft Office\Office12\OUTLOOK.EXE" = C:\Program Files\Microsoft Office\Office12\OUTLOOK.EXE:*:Enabled:Microsoft Office Outlook -- (Microsoft Corporation)

"C:\Program Files\Microsoft Office\Office12\GROOVE.EXE" = C:\Program Files\Microsoft Office\Office12\GROOVE.EXE:*:Enabled:Microsoft Office Groove -- (Microsoft Corporation)

"C:\Program Files\Microsoft Office\Office12\ONENOTE.EXE" = C:\Program Files\Microsoft Office\Office12\ONENOTE.EXE:*:Enabled:Microsoft Office OneNote -- (Microsoft Corporation)

 

 

========== HKEY_LOCAL_MACHINE Uninstall List ==========

 

[HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows\CurrentVersion\Uninstall]

"{350C97B0-3D7C-4EE8-BAA9-00BCB3D54227}" = WebFldrs XP

"{40A3E5DB-5EF8-4F04-BF3E-7AB87C4AE85A}_is1" = DriverIdentifier 4.2.8

"{7131646D-CD3C-40F4-97B9-CD9E4E6262EF}" = Microsoft .NET Framework 2.0

"{90120000-0010-0409-0000-0000000FF1CE}" = Microsoft Software Update for Web Folders  (English) 12

"{90120000-0015-0409-0000-0000000FF1CE}" = Microsoft Office Access MUI (English) 2007

"{90120000-0016-0409-0000-0000000FF1CE}" = Microsoft Office Excel MUI (English) 2007

"{90120000-0018-0409-0000-0000000FF1CE}" = Microsoft Office PowerPoint MUI (English) 2007

"{90120000-0019-0409-0000-0000000FF1CE}" = Microsoft Office Publisher MUI (English) 2007

"{90120000-001A-0409-0000-0000000FF1CE}" = Microsoft Office Outlook MUI (English) 2007

"{90120000-001B-0409-0000-0000000FF1CE}" = Microsoft Office Word MUI (English) 2007

"{90120000-001F-0409-0000-0000000FF1CE}" = Microsoft Office Proof (English) 2007

"{90120000-001F-040C-0000-0000000FF1CE}" = Microsoft Office Proof (French) 2007

"{90120000-001F-0C0A-0000-0000000FF1CE}" = Microsoft Office Proof (Spanish) 2007

"{90120000-002C-0409-0000-0000000FF1CE}" = Microsoft Office Proofing (English) 2007

"{90120000-0030-0000-0000-0000000FF1CE}" = Microsoft Office Enterprise 2007

"{90120000-0044-0409-0000-0000000FF1CE}" = Microsoft Office InfoPath MUI (English) 2007

"{90120000-006E-0409-0000-0000000FF1CE}" = Microsoft Office Shared MUI (English) 2007

"{90120000-00A1-0409-0000-0000000FF1CE}" = Microsoft Office OneNote MUI (English) 2007

"{90120000-00BA-0409-0000-0000000FF1CE}" = Microsoft Office Groove MUI (English) 2007

"{90120000-0114-0409-0000-0000000FF1CE}" = Microsoft Office Groove Setup Metadata MUI (English) 2007

"{90120000-0115-0409-0000-0000000FF1CE}" = Microsoft Office Shared Setup Metadata MUI (English) 2007

"{90120000-0117-0409-0000-0000000FF1CE}" = Microsoft Office Access Setup Metadata MUI (English) 2007

"{A92DAB39-4E2C-4304-9AB6-BC44E68B55E2}" = Google Update Helper

"{ACCA20B0-C4D1-4BF5-BF21-0A0EB5EF9730}" = REALTEK GbE & FE Ethernet PCI NIC Driver

"{C9BED750-1211-4480-B1A5-718A3BE15525}" = REALTEK GbE & FE Ethernet PCI-E NIC Driver

"{D66BF89F-B0A2-48F5-A2E4-242EB645AB76}_is1" = DriverToolkit version 8.3.5.0

"{F132AF7F-7BCA-4EDE-8A7C-958108FE7DBC}" = Realtek High Definition Audio Driver

"Adobe Flash Player Plugin" = Adobe Flash Player 14 Plugin

"Adobe Photoshop 6.0" = Adobe Photoshop 6.0

"Adobe SVG Viewer" = Adobe SVG Viewer

"ENTERPRISE" = Microsoft Office Enterprise 2007

"Google Chrome" = Google Chrome

"HDMI" = Intel® Graphics Media Accelerator Driver

"ie8" = Windows Internet Explorer 8

"Microsoft .NET Framework 2.0" = Microsoft .NET Framework 2.0

"NAV" = Norton AntiVirus

"NirSoft BlueScreenView" = NirSoft BlueScreenView

"Norton Utilities 16_is1" = Norton Utilities 16

"NST" = Norton Identity Safe

"VLC media player" = VLC media player

"Windows XP Service Pack" = Windows XP Service Pack 3

 

========== Last 20 Event Log Errors ==========

 

[ Application Events ]

Error - 8/15/2014 3:46:14 AM | Computer Name = SAIRAM | Source = Chrome | ID = 1

Description = 

 

Error - 8/15/2014 3:53:38 AM | Computer Name = SAIRAM | Source = Chrome | ID = 1

Description = 

 

Error - 8/15/2014 4:07:49 AM | Computer Name = SAIRAM | Source = Chrome | ID = 1

Description = 

 

Error - 8/15/2014 4:08:12 AM | Computer Name = SAIRAM | Source = Chrome | ID = 1

Description = 

 

Error - 8/15/2014 4:08:20 AM | Computer Name = SAIRAM | Source = Chrome | ID = 1

Description = 

 

Error - 8/15/2014 4:08:32 AM | Computer Name = SAIRAM | Source = Chrome | ID = 1

Description = 

 

Error - 8/15/2014 4:14:45 AM | Computer Name = SAIRAM | Source = Chrome | ID = 1

Description = 

 

Error - 8/15/2014 4:16:19 AM | Computer Name = SAIRAM | Source = Chrome | ID = 1

Description = 

 

Error - 8/15/2014 4:16:53 AM | Computer Name = SAIRAM | Source = Chrome | ID = 1

Description = 

 

Error - 8/15/2014 4:18:24 AM | Computer Name = SAIRAM | Source = Chrome | ID = 1

Description = 

 

[ System Events ]

Error - 8/14/2014 10:20:27 AM | Computer Name = SAIRAM | Source = NtServicePack | ID = 921877

Description = Windows XP Service Pack 3 installation failed. An internal error occurred.

 

 

Error - 8/14/2014 10:22:38 AM | Computer Name = SAIRAM | Source = Service Control Manager | ID = 7000

Description = The Upload Manager service failed to start due to the following error:

   %%1079

 

Error - 8/14/2014 10:27:56 AM | Computer Name = SAIRAM | Source = Service Control Manager | ID = 7000

Description = The Upload Manager service failed to start due to the following error:

   %%1079

 

Error - 8/14/2014 11:47:12 AM | Computer Name = SAIRAM | Source = System Error | ID = 1003

Description = Error code 1000008e, parameter1 c0000005, parameter2 804f383d, parameter3

 ba6fba10, parameter4 00000000.

 

Error - 8/14/2014 12:16:43 PM | Computer Name = SAIRAM | Source = ipnathlp | ID = 32003

Description = The Network Address Translator (NAT) was unable to request an operation

of

 the kernel-mode translation module.  This may indicate misconfiguration, insufficient

 resources, or  an internal error.  The data is the error code.

 

Error - 8/15/2014 1:52:07 AM | Computer Name = SAIRAM | Source = System Error | ID = 1003

Description = Error code 100000d1, parameter1 000000f7, parameter2 00000002, parameter3

 00000000, parameter4 000000f7.

 

Error - 8/15/2014 3:27:00 AM | Computer Name = SAIRAM | Source = System Error | ID = 1003

Description = Error code 100000d1, parameter1 0eff102c, parameter2 00000002, parameter3

 00000001, parameter4 a898d637.

 

Error - 8/15/2014 12:08:59 PM | Computer Name = SAIRAM | Source = System Error | ID = 1003

Description = Error code 000000c2, parameter1 00000007, parameter2 00000cd4, parameter3

 470c1606, parameter4 e71afe19.

 

Error - 8/15/2014 12:10:55 PM | Computer Name = SAIRAM | Source = System Error | ID = 1003

Description = Error code 10000050, parameter1 bce1562a, parameter2 00000000, parameter3

 805e41a7, parameter4 00000000.

 

Error - 8/16/2014 12:11:48 PM | Computer Name = SAIRAM | Source = System Error | ID = 1003

Description = Error code 1000008e, parameter1 c0000005, parameter2 f77cf62a, parameter3

 a7d9ab24, parameter4 00000000.

 

 

< End of report >

 

 

 

Thank you in advance.

[Advertisements]

Hello varadkarthik and
My nickname is Ruggie and I will be assisting you in cleaning your computer.
Please be aware I am currently in training and all my work will be checked by an instructor so there may be a slight delay between posts. The added benefit to this is that you will have 2 sets of eyes looking at your problem so you can be assured you will get the best possible help.

• Malware removal can be a long process and will at times get complicated with multiple steps to perform to ensure that your system is no longer infected.
• When we start the process, the list of instructions must be followed closely, it will be difficult at times but it is important that you stay with me until your computer is declared clean.

Before going any further, I recommend that you print out (or save to a file) these guidelines and also the instructions when I post them, as part of the repair process may involve going into safe mode and therefore you will not have internet access.
 
The following guidelines are important but the ones highlighted in RED are of the highest importance and must not be skipped.
Please be aware, the fixes we perform are specific to this machine, at this moment in time. They must not be used on another computer or unsupervised at another time. This can render your computer unbootable.
If at all possible, Make backups of all your important files, whilst we will do our best to ensure that no files are lost or damaged, sometimes things can go wrong.
I will do everything in my power to ensure that this clean is successful, but occasionally failure hits us all. In this event, please have your original installation disks to hand and be prepared to have to format and reinstall your computer.
Refrain from using any tool that hasn't been instructed as it could alter the process that we are working through and cause further problems. Also only use the tools I instruct in the manner provided as they are very powerful and if not used properly can cause even more problems. It is best if you can avoid using the computer at all, apart from to perform the cleaning steps to ensure that any infections aren't spread.
Please stick with me until the end. malware removal is difficult and time consuming. We have to analyse hundreds of lines in log files. This takes time which we give freely so I ask that you do us the courtesy of seeing it through.
Only paste the contents of log files into your reply, DO NOT attach any log files unless requested to do so.
If you have any questions or get stuck, stop and ask....I am here to help you make this go as smoothly as possible.
If you do not reply within 3 days, your topic will be closed. It can be reopened if you ask. But if you plan on being gone for a longer period, just let me know and I will hold it open for you.
Ready? Now lets get to work

Firstly, you should have been presented with 2 text files when you ran OTL, OTL.txt and extras.txt. You have posted the extras.txt only. Could you please attach the other one.

If you don't have it to hand, then redownload OTL as per below.


New OTL Scan

OTL

• Ensure OTL is located on your desktop. If it is not, then please download from http://oldtimer.geekstogo.com/OTL.exe and save it to your desktop.
• Double Click on the OTL icon to run it. Make sure all other windows are closed and to let it run uninterrupted.
• Click the Run Scan button. Do not change any settings unless otherwise told to do so. The scan won't take long.
• When the scan completes, it will open a notepad window. OTL.Txt . This is saved in the same location as OTL.
  Please copy (Edit->Select All, Edit->Copy) the contents of this file, and paste it into your reply.

[ruggie_uk]

Hello varadkarthik and
My nickname is Ruggie and I will be assisting you in cleaning your computer.
Please be aware I am currently in training and all my work will be checked by an instructor so there may be a slight delay between posts. The added benefit to this is that you will have 2 sets of eyes looking at your problem so you can be assured you will get the best possible help.

• Malware removal can be a long process and will at times get complicated with multiple steps to perform to ensure that your system is no longer infected.
• When we start the process, the list of instructions must be followed closely, it will be difficult at times but it is important that you stay with me until your computer is declared clean.

Before going any further, I recommend that you print out (or save to a file) these guidelines and also the instructions when I post them, as part of the repair process may involve going into safe mode and therefore you will not have internet access.
 
The following guidelines are important but the ones highlighted in RED are of the highest importance and must not be skipped.
Please be aware, the fixes we perform are specific to this machine, at this moment in time. They must not be used on another computer or unsupervised at another time. This can render your computer unbootable.
If at all possible, Make backups of all your important files, whilst we will do our best to ensure that no files are lost or damaged, sometimes things can go wrong.
I will do everything in my power to ensure that this clean is successful, but occasionally failure hits us all. In this event, please have your original installation disks to hand and be prepared to have to format and reinstall your computer.
Refrain from using any tool that hasn't been instructed as it could alter the process that we are working through and cause further problems. Also only use the tools I instruct in the manner provided as they are very powerful and if not used properly can cause even more problems. It is best if you can avoid using the computer at all, apart from to perform the cleaning steps to ensure that any infections aren't spread.
Please stick with me until the end. malware removal is difficult and time consuming. We have to analyse hundreds of lines in log files. This takes time which we give freely so I ask that you do us the courtesy of seeing it through.
Only paste the contents of log files into your reply, DO NOT attach any log files unless requested to do so.
If you have any questions or get stuck, stop and ask....I am here to help you make this go as smoothly as possible.
If you do not reply within 3 days, your topic will be closed. It can be reopened if you ask. But if you plan on being gone for a longer period, just let me know and I will hold it open for you.
Ready? Now lets get to work

Firstly, you should have been presented with 2 text files when you ran OTL, OTL.txt and extras.txt. You have posted the extras.txt only. Could you please attach the other one.

If you don't have it to hand, then redownload OTL as per below.


New OTL Scan

OTL

• Ensure OTL is located on your desktop. If it is not, then please download from http://oldtimer.geekstogo.com/OTL.exe and save it to your desktop.
• Double Click on the OTL icon to run it. Make sure all other windows are closed and to let it run uninterrupted.
• Click the Run Scan button. Do not change any settings unless otherwise told to do so. The scan won't take long.
• When the scan completes, it will open a notepad window. OTL.Txt . This is saved in the same location as OTL.
  Please copy (Edit->Select All, Edit->Copy) the contents of this file, and paste it into your reply.

[Dakeyras]

Due to lack of feedback, this topic has been closed.

If you need this topic reopened, please contact a staff member. This applies only to the original topic starter. Everyone else please begin a New Topic.