[IONx64]

Dear Geeks,

 

My system is windows 8.1, notebook is asus k55a, 4GB RAM.

 

I had some problem in that notebook:

 

When i turn it on after metro style display got blue color with that ,,Error 0xc000021a" title.

 

After i turn it of manually and after it booted fine.

 

what happened, why it had such error first?

 

Please need ur advises.

 

Thanks in advanced.

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if this error only happened once it could have been a transient issue and can be ignored. if it happened/happens more than once then you will need to capture all of the error to make sure we know exactly what's going on.

 

the 0x000021a error is usually related to winlogon and crss errors (two important system files)

 

this link has some steps to resolve the issue http://www.registryr...-windows-8-8-1/ . if you're currently able to boot into the system without issues I would try method 2 from that link (sfc /scannow). if you're able to boot into the system then you don't have to do it from the "troubleshooting" menu. just start a command prompt as an elevated user (find the command window in your apps section and right click and choose "run as administrator", then type "SFC /scannow" (no quotes) in the window and press enter)

[dsenette]

if this error only happened once it could have been a transient issue and can be ignored. if it happened/happens more than once then you will need to capture all of the error to make sure we know exactly what's going on.

 

the 0x000021a error is usually related to winlogon and crss errors (two important system files)

 

this link has some steps to resolve the issue http://www.registryr...-windows-8-8-1/ . if you're currently able to boot into the system without issues I would try method 2 from that link (sfc /scannow). if you're able to boot into the system then you don't have to do it from the "troubleshooting" menu. just start a command prompt as an elevated user (find the command window in your apps section and right click and choose "run as administrator", then type "SFC /scannow" (no quotes) in the window and press enter)

[IONx64]

Thanks for support friend. Yes it happend once and i am able to boot normally. so no dangers right? I will run SFC.

[IONx64]

I ran sfc too. see scan result please.

Attached Files

•  CBS.log   762.74KB   530 downloads

[dsenette]

not really something I'm going to sift through. if it found anything it will have repaired it back to the way it should have been. keep using the system and see if the error comes back

[IONx64]

Ok thanks friend

[Jared44]

Could you go to C:/Windows/MEMORY.dmp and upload the dump file to a file sharing site like Onedrive.

Although the problem could have been a hiccup I still find it doubtful as BSODs don't happen for no reason, I'm also interesting in looking into the dump file itself.