[KCD86]

Does the computer boot when select Safe Mode Command Prompt only? Does it boot to the command-prompt?

trying now

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Does the computer boot when select Safe Mode Command Prompt only? Does it boot to the command-prompt?

trying now

 

no same thing reboots itself half way into reboot

[KCD86]

 

Does the computer boot when select Safe Mode Command Prompt only? Does it boot to the command-prompt?

trying now

 

no same thing reboots itself half way into reboot

[BrianDrab]

OK...need some information from you that will be helpful to come up with an action plan.

 

1. Is this a Sony laptop? If not what type of machine is it? Who is the manufacturer?

2. Do you have a Windows XP CD handy?

3. The machine that you are currently using to post...what Operating System is it? Is it also Windows XP or something else?

4. Is the Recovery Console installed? When your computer reboots and you see your menu options of Safe Mode, Safe Mode with Networking, etc....do you also see an option for Recovery Console?

5. Do you have a USB drive that you can use to transfer files if need be?

 

Thanks.

[KCD86]

OK...need some information from you that will be helpful to come up with an action plan.

 

1. Is this a Sony laptop? If not what type of machine is it? Who is the manufacturer?

2. Do you have a Windows XP CD handy?

3. The machine that you are currently using to post...what Operating System is it? Is it also Windows XP or something else?

4. Is the Recovery Console installed? When your computer reboots and you see your menu options of Safe Mode, Safe Mode with Networking, etc....do you also see an option for Recovery Console?

5. Do you have a USB drive that you can use to transfer files if need be?

 

Thanks.

Sony VAIO

I have windows XP home edition CD

I also have reinstallation CD for Windows XP professional service apack 1a but it says dell on CD and windows 7 upgrade but it says dell

I am using Dell Inspiron 5375 desk top using Vista home edition

No recovery console on safemode

I have a USB

[BrianDrab]

Does your Dell Inspiron have a CD burner on it? If so, do you know how to burn an ISO file to a CD?

 

Thank you.

[KCD86]

Does your Dell Inspiron have a CD burner on it? If so, do you know how to burn an ISO file to a CD?

 

Thank you.

DVD RW drive (E) do I need a certain type of blank CD

not sure about the ISO file

[BrianDrab]

Perfect. I'm putting plan together. In the meantime, please do the following.

 

1. Hit F8 when your machine tries to boot (like you have been doing)

2. When you get the menu options (i.e. Safe Mode, etc.) please select Disable automatic restart on system failure

3. This time when your computer crashes it won't reboot. It will provide a Stop code with parameters.

 

Can you reply back with this stop code and all the parameters?

 

Thanks.

[BrianDrab]

 

DVD RW drive (E) do I need a certain type of blank CD

Any CD-R that you can burn to will be fine.

[KCD86]

Perfect. I'm putting plan together. In the meantime, please do the following.

 

1. Hit F8 when your machine tries to boot (like you have been doing)

2. When you get the menu options (i.e. Safe Mode, etc.) please select Disable automatic restart on system failure

3. This time when your computer crashes it won't reboot. It will provide a Stop code with parameters.

 

Can you reply back with this stop code and all the parameters?

 

Thanks.

I just notice on F8 reboot the following

Directory Services Restore Mode(Windows domain controllers only) is this waht you were asking

[KCD86]

 

Perfect. I'm putting plan together. In the meantime, please do the following.

 

1. Hit F8 when your machine tries to boot (like you have been doing)

2. When you get the menu options (i.e. Safe Mode, etc.) please select Disable automatic restart on system failure

3. This time when your computer crashes it won't reboot. It will provide a Stop code with parameters.

 

Can you reply back with this stop code and all the parameters?

 

Thanks.

I just notice on F8 reboot the following

Directory Services Restore Mode(Windows domain controllers only) is this waht you were asking

Safemode is in "Windows Advanced Options Menu

[BrianDrab]

No. There is no option that says Disable automatic restart on system failure??

 

There should be

 

Safe Mode.

Safe Mode with Networking

Safe Mode with Command Prompt

...

 

and one of the options should be Disable automatic restart on system failure.

 

No there?

[KCD86]

"UNMOUNTABLE_BOOT_VOLUME

Technical Info as follows:

*** STOP: 0x000000ED (0x86D87368),0xC000009C,0x00000000,0x00000000)

[BrianDrab]

Exactly what I needed. Thanks. I'll be back with you soon.

[KCD86]

Exactly what I needed. Thanks. I'll be back with you soon.

Brian just giving u a heads up I work at a hospital so I will have little access to a computer for the next couple of days hopefully I can get to it at night

Thank you

[BrianDrab]

No problem at all but thanks for the update.