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W8.1 Asus ultrabook - update/freeze/downgrade to W8 issue

Started by elsavako , Sep 15 2014 07:49 AM

W8.1; udpate error

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#46
elsavako

Posted 24 September 2014 - 10:16 AM

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HII, please do not bother with citrix -I managed to solve the issue with Firefox!

Can't install the bluetooth driver you mentioned as I get a message that a newer version of wireless driver is already installed. And here is the log (the comp crashed 2 times in the past couple of hours today )

pplication errors:

==================

Error: (09/24/2014 06:11:01 PM) (Source: SideBySide) (User: )

Description: Activation context generation failed for "Microsoft.VC80.MFCLOC,processorArchitecture="x86",publicKeyToken="1fc8b3b9a1e18e3b",type="win32",version="8.0.50608.0"1".Error in manifest or policy file "Microsoft.VC80.MFCLOC,processorArchitecture="x86",publicKeyToken="1fc8b3b9a1e18e3b",type="win32",version="8.0.50608.0"2" on line Microsoft.VC80.MFCLOC,processorArchitecture="x86",publicKeyToken="1fc8b3b9a1e18e3b",type="win32",version="8.0.50608.0"3.

Component identity found in manifest does not match the identity of the component requested.

Reference is Microsoft.VC80.MFCLOC,processorArchitecture="x86",publicKeyToken="1fc8b3b9a1e18e3b",type="win32",version="8.0.50608.0".

Definition is Microsoft.VC80.MFCLOC,processorArchitecture="x86",publicKeyToken="1fc8b3b9a1e18e3b",type="win32",version="8.0.50727.762".

Please use sxstrace.exe for detailed diagnosis.

Error: (09/24/2014 04:41:55 PM) (Source: SideBySide) (User: )

Component identity found in manifest does not match the identity of the component requested.

Reference is Microsoft.VC80.MFCLOC,processorArchitecture="x86",publicKeyToken="1fc8b3b9a1e18e3b",type="win32",version="8.0.50608.0".

Definition is Microsoft.VC80.MFCLOC,processorArchitecture="x86",publicKeyToken="1fc8b3b9a1e18e3b",type="win32",version="8.0.50727.762".

Please use sxstrace.exe for detailed diagnosis.

Error: (09/24/2014 04:39:21 PM) (Source: Application Error) (User: )

Description: Faulting application name: ZeroConfigService.exe, version: 16.6.0.0, time stamp: 0x52585e22

Faulting module name: MurocApi.dll, version: 16.6.0.0, time stamp: 0x52585cf1

Exception code: 0xc0000005

Fault offset: 0x000000000002bcd8

Faulting process ID: 0x808

Faulting application start time: 0xZeroConfigService.exe0

Faulting application path: ZeroConfigService.exe1

Faulting module path: ZeroConfigService.exe2

Report ID: ZeroConfigService.exe3

Faulting package full name: ZeroConfigService.exe4

Faulting package-relative application ID: ZeroConfigService.exe5

Error: (09/24/2014 02:14:14 PM) (Source: SideBySide) (User: )

Component identity found in manifest does not match the identity of the component requested.

Reference is Microsoft.VC80.MFCLOC,processorArchitecture="x86",publicKeyToken="1fc8b3b9a1e18e3b",type="win32",version="8.0.50608.0".

Definition is Microsoft.VC80.MFCLOC,processorArchitecture="x86",publicKeyToken="1fc8b3b9a1e18e3b",type="win32",version="8.0.50727.762".

Please use sxstrace.exe for detailed diagnosis.

Error: (09/23/2014 06:13:12 PM) (Source: SideBySide) (User: )

Component identity found in manifest does not match the identity of the component requested.

Reference is Microsoft.VC80.MFCLOC,processorArchitecture="x86",publicKeyToken="1fc8b3b9a1e18e3b",type="win32",version="8.0.50608.0".

Definition is Microsoft.VC80.MFCLOC,processorArchitecture="x86",publicKeyToken="1fc8b3b9a1e18e3b",type="win32",version="8.0.50727.762".

Please use sxstrace.exe for detailed diagnosis.

Error: (09/23/2014 00:27:45 PM) (Source: Application Error) (User: )

Description: Faulting application name: ZeroConfigService.exe, version: 16.6.0.0, time stamp: 0x52585e22

Faulting module name: MurocApi.dll, version: 16.6.0.0, time stamp: 0x52585cf1

Exception code: 0xc0000005

Fault offset: 0x000000000002bcd8

Faulting process ID: 0x864

Faulting application start time: 0xZeroConfigService.exe0

Faulting application path: ZeroConfigService.exe1

Faulting module path: ZeroConfigService.exe2

Report ID: ZeroConfigService.exe3

Faulting package full name: ZeroConfigService.exe4

Faulting package-relative application ID: ZeroConfigService.exe5

Error: (09/23/2014 10:32:18 AM) (Source: SideBySide) (User: )

Component identity found in manifest does not match the identity of the component requested.

Reference is Microsoft.VC80.MFCLOC,processorArchitecture="x86",publicKeyToken="1fc8b3b9a1e18e3b",type="win32",version="8.0.50608.0".

Definition is Microsoft.VC80.MFCLOC,processorArchitecture="x86",publicKeyToken="1fc8b3b9a1e18e3b",type="win32",version="8.0.50727.762".

Please use sxstrace.exe for detailed diagnosis.

Error: (09/23/2014 08:39:32 AM) (Source: Customer Experience Improvement Program) (User: )

Description: 80070005

Error: (09/23/2014 08:01:39 AM) (Source: SideBySide) (User: )

Component identity found in manifest does not match the identity of the component requested.

Reference is Microsoft.VC80.MFCLOC,processorArchitecture="x86",publicKeyToken="1fc8b3b9a1e18e3b",type="win32",version="8.0.50608.0".

Definition is Microsoft.VC80.MFCLOC,processorArchitecture="x86",publicKeyToken="1fc8b3b9a1e18e3b",type="win32",version="8.0.50727.762".

Please use sxstrace.exe for detailed diagnosis.

Error: (09/23/2014 07:56:15 AM) (Source: Application Error) (User: )

Description: Faulting application name: ZeroConfigService.exe, version: 16.6.0.0, time stamp: 0x52585e22

Faulting module name: MurocApi.dll, version: 16.6.0.0, time stamp: 0x52585cf1

Exception code: 0xc0000005

Fault offset: 0x000000000002bcd8

Faulting process ID: 0x884

Faulting application start time: 0xZeroConfigService.exe0

Faulting application path: ZeroConfigService.exe1

Faulting module path: ZeroConfigService.exe2

Report ID: ZeroConfigService.exe3

Faulting package full name: ZeroConfigService.exe4

Faulting package-relative application ID: ZeroConfigService.exe5

System errors:

=============

Error: (09/24/2014 06:08:46 PM) (Source: BTHUSB) (User: )

Description: The local adapter does not support an important Low Energy controller state. The minimum required supported state mask is 0x1f7fffff, got 0x1f3fffff. Low Energy functionality will be disabled.

Error: (09/24/2014 06:08:53 PM) (Source: BugCheck) (User: )

Description: 0x0000009f (0x0000000000000003, 0xffffe001da6c5060, 0xffffd00049dbb930, 0xffffe001d9f47710)C:\WINDOWS\MEMORY.DMP092414-257609-01

Error: (09/24/2014 06:08:48 PM) (Source: EventLog) (User: )

Description: The previous system shutdown at 17:18:43 on ‎24/‎09/‎2014 was unexpected.

Error: (09/24/2014 04:39:25 PM) (Source: Service Control Manager) (User: )

Description: The Intel® PROSet/Wireless Zero Configuration Service service terminated unexpectedly. It has done this 1 time(s).

Error: (09/24/2014 04:38:34 PM) (Source: BTHUSB) (User: )

Error: (09/24/2014 04:38:43 PM) (Source: EventLog) (User: )

Description: The previous system shutdown at 16:20:08 on ‎24/‎09/‎2014 was unexpected.

Error: (09/24/2014 02:11:52 PM) (Source: BTHUSB) (User: )

Error: (09/24/2014 02:03:46 PM) (Source: BTHUSB) (User: )

Error: (09/23/2014 06:10:29 PM) (Source: EventLog) (User: )

Description: The previous system shutdown at 12:26:37 on ‎23/‎09/‎2014 was unexpected.

Error: (09/23/2014 00:27:49 PM) (Source: Service Control Manager) (User: )

Description: The Intel® PROSet/Wireless Zero Configuration Service service terminated unexpectedly. It has done this 1 time(s).

Microsoft Office Sessions:

=========================

Error: (09/24/2014 06:11:01 PM) (Source: SideBySide)(User: )

Description: Microsoft.VC80.MFCLOC,processorArchitecture="x86",publicKeyToken="1fc8b3b9a1e18e3b",type="win32",version="8.0.50608.0"Microsoft.VC80.MFCLOC,processorArchitecture="x86",publicKeyToken="1fc8b3b9a1e18e3b",type="win32",version="8.0.50727.762"C:\Program Files (x86)\Citrix\ICA Client\MFC80.DLLC:\Program Files (x86)\Citrix\ICA Client\Microsoft.VC80.MFCLOC.MANIFEST5

Error: (09/24/2014 04:41:55 PM) (Source: SideBySide)(User: )

Error: (09/24/2014 04:39:21 PM) (Source: Application Error)(User: )

Description: ZeroConfigService.exe16.6.0.052585e22MurocApi.dll16.6.0.052585cf1c0000005000000000002bcd880801cfd805459b7a6eC:\Program Files\Intel\WiFi\bin\ZeroConfigService.exeC:\Program Files\Intel\WiFi\bin\MurocApi.dll9215b18f-43f8-11e4-be8e-c485083ab771

Error: (09/24/2014 02:14:14 PM) (Source: SideBySide)(User: )

Error: (09/23/2014 06:13:12 PM) (Source: SideBySide)(User: )

Error: (09/23/2014 00:27:45 PM) (Source: Application Error)(User: )

Description: ZeroConfigService.exe16.6.0.052585e22MurocApi.dll16.6.0.052585cf1c0000005000000000002bcd886401cfd718e63bcd53C:\Program Files\Intel\WiFi\bin\ZeroConfigService.exeC:\Program Files\Intel\WiFi\bin\MurocApi.dll414d6ca0-430c-11e4-be8b-c485083ab771

Error: (09/23/2014 10:32:18 AM) (Source: SideBySide)(User: )

Error: (09/23/2014 08:39:32 AM) (Source: Customer Experience Improvement Program)(User: )

Description: 80070005

Error: (09/23/2014 08:01:39 AM) (Source: SideBySide)(User: )

Error: (09/23/2014 07:56:15 AM) (Source: Application Error)(User: )

Description: ZeroConfigService.exe16.6.0.052585e22MurocApi.dll16.6.0.052585cf1c0000005000000000002bcd888401cfd6f2f6f6d3b9C:\Program Files\Intel\WiFi\bin\ZeroConfigService.exeC:\Program Files\Intel\WiFi\bin\MurocApi.dll53f53944-42e6-11e4-be8a-c485083ab771

**** End of log ****

#47
SleepyDude

Posted 24 September 2014 - 02:58 PM

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Hi,

Do you have any Bluetooth device connected?

Edit: If you press + X and click Device Manager do you see any device with yellow exclamation marks?

#48
elsavako

Posted 25 September 2014 - 12:31 AM

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84 posts

HIi, No have never used a bluetooth device and no exclamation marks either

#49
SleepyDude

Posted 25 September 2014 - 12:55 PM

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Hi,

HII, please do not bother with citrix -I managed to solve the issue with Firefox!

Can't install the bluetooth driver you mentioned as I get a message that a newer version of wireless driver is already installed. And here is the log (the comp crashed 2 times in the past couple of hours today )

Please open Start > Control Panel > Uninstall a program or Programs and Features if in Classic View, locate any entry related to Bluetooth and uninstall it then install the downloaded driver again.

#50
elsavako

Posted 29 September 2014 - 07:48 AM

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done! and now fingers crossed / waiting until the next crash? [it didn't crash for couple of days and then within hours four times or so. it doesn't like being idle i noticed.. ]

#51
SleepyDude

Posted 29 September 2014 - 12:47 PM

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done! and now fingers crossed / waiting until the next crash? [it didn't crash for couple of days and then within hours four times or so. it doesn't like being idle i noticed.. ]

The error seems related to the combination of sleep mode and Bluetooth...

Error: (09/24/2014 02:03:46 PM) (Source: BTHUSB) (User: )

Description: The local adapter does not support an important Low Energy controller state. The minimum required supported state mask is 0x1f7fffff, got 0x1f3fffff. Low Energy functionality will be disabled.

Something you could try if the problem continues is to access the Device Manager and change the properties of the Bluetooth devices on the Power configuration, uncheck the option Allow the computer to turn off this device to save power or similar.

#52
elsavako

Posted 30 September 2014 - 02:26 AM

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Hi, thanks! I don't have Power configuration option in the device manager

Attached Thumbnails

#53
SleepyDude

Posted 30 September 2014 - 12:44 PM

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Hi, thanks! I don't have Power configuration option in the device manager

Strange I have that option on Windows 7 and I think it should be available also on Windows 8!

Does the problem continues?

Let's get a report from windows...

Press + X and click Open Command Prompt (Admin)
type:

powercfg -energy -output "%userprofile%\Desktop\PowerReport.html"

A file called PowerReport.html will be created on the Desktop, please attach the file to your post.

#54
elsavako

Posted 01 October 2014 - 05:52 AM

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oh, it's very bad I don't know why it goes on sleep either. Sometimes it stays 'awake' for days and then it goes on standby (i don't put it). Today it took me 3 hard reboots for it to start up ..

diagnostics attached... hope it's legible! it created an html file which i amn't allowed to upload so i copied it to text. New Text Document (2).txt 19.72KB 621 downloads

#55
SleepyDude

Posted 01 October 2014 - 12:37 PM

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Hi,

There is a BIOS update for your computer that updates some code related to resuming from sleep mode, in your situation I would try to update.

You need to download the two files bellow:

- Windows BIOS Flash Utility

- BIOS Update v216

Install the Windows BIOS Flash Utility
extract the file UX32AAS216.zip to the Desktop
Close all the programs and make sure you disable the Antivirus protection
Execute the Windows BIOS Flash Utility
Select Update BIOS from file and point the program to the file extracted from the zip
Confirm to start the update process
Wait for confirmation that the update ended successfully and then Restart the Computer

#56
elsavako

Posted 02 October 2014 - 08:33 AM

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ok, Done and after a very lengthy restart it crashed again... (went on standby and couldn't wake up without a hard lengthy reboot)

#57
SleepyDude

Posted 02 October 2014 - 12:03 PM

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Hi,

At this point I think you need to consider restoring Windows 8 to factory settings because it's a easy way to check if the machine have some hardware problem or not.

Before restoring you need to backup all your data and then do a full restore, if after this the problem continues then you know for sure that you have an hardware problem.

After restoring if the machine works fine then you should update all the drivers provided by Asus to Windows 8.1 and only then upgrade to Windows 8.1, doing those steps with some days apart it should allow you to see if the problems starts after a specific step.

#58
elsavako

Posted 08 October 2014 - 12:44 AM

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can I just disable / uninstall bluetooth and see if it helps? i don't use it anyways... before I do the complete restore as it's going to take so much time

#59
SleepyDude

Posted 08 October 2014 - 02:09 PM

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can I just disable / uninstall bluetooth and see if it helps? i don't use it anyways... before I do the complete restore as it's going to take so much time

Yes try it.