[RKinner]

Like the windows(4).jpg says:

 

multi(0)disk(0)rdisk(4)partition(1)\WINDOWS="Windows XP Professional x64 Edition" /noexecute=optin /fastdetect

 

Does not refer to a valid operating system so can be removed.  Best to let windows do it.

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The only way I've found to uninstall it is through msconfig.  Is there another way?

 

Is service.log ok?  I don't remember ever seeing it.

 

Did my screenshots give you any info that's useable?

[Denisejm]

The only way I've found to uninstall it is through msconfig.  Is there another way?

 

Is service.log ok?  I don't remember ever seeing it.

 

Did my screenshots give you any info that's useable?

[RKinner]

msconfig is as good a way as any to lose the extra line in boot.ini

 

Go back and look at the service log.  Have the times on it changed?  If not then don't worry about it.

[Denisejm]

It's been 2 days trying to fix this problem.  I just tried to do a Repair of Windows and after I prompted Windows setup to do a Repair "R", I got the C:\>.  I wait for about a minute in case it was frozen but nothing happened.  I typed Repair but it was not a command.  I think I'm just going to do another format and install of Windows.

 

Do you know of a good Driver program, one that can check my pc and recommend drivers for me to download? 

[RKinner]

http://support.microsoft.com/kb/244617

[Denisejm]

That's a handy little tool, thanks.  I'm looking for a program that'll check my system and not only let me know what drivers are missing but will also download and install them for me.  There are a lot of programs out there but I don't know which one to trust.  I bought Driver Genius one time and it didn't work.

 

I'm going to start the re-install of Windows either tonight or tomorrow morning.  Wish me luck, with all the problems I've had trying to do this, I'll need it.

[Denisejm]

I spent today trying to find driver updates.  Can you tell me which driver I need for my CPU?  There are a few different types of drivers and I'm not sure if I can install all of them.  I have an Intel Core 2 Quad Q6600 Kentsfield, Socket 775 LGA CPU.  I found these:

 

CPU Intel driver 64-intelppm.sys6.2.9200.16384.zip

CPU Intel driver Chipset 9.1.1.1024_W7x86W7x64_A.zip

CPU Intel driver chipset_8.1.1.1010.zip

CPU Intel driver inf_9101012.zip

CPU Intel driver INF_allOS_9.4.0.1027.exe

CPU Intel driver INF_allOS_9.4.0.1027 Intel ICH10R LPC Interface Controller - 3A16.exe

CPU Intel driver INF_allOS_9.1.2.1008_PV.exe

CPU Intel driver ICH10R SATA Drivers 8.9.0.1023

 

I think I'm all set with the other drivers but time will tell.  Understanding drivers something I'm terrible at.  Just as a reminder, I have xp x64.

 

 

 

 

 

Edited by Denisejm, 01 February 2015 - 04:22 PM.

[RKinner]

Doubt you need all of them.  Some look like earlier versions of the others.

 

The CPU is not important.  Run Speccy:

 

Get the free version of Speccy:

 

http://www.filehippo...download_speccy  (Look in the upper right for the Download

Latest Version button  - Do NOT press the large Start Download button on the upper left!)  Download, Save and Install it.  Run Speccy.  When it finishes (the little icon in the bottom left will stop moving), File, Save as Text File,  (to your desktop) note the name it gives. OK.  Open the file in notepad and delete the line that gives the serial number of your Operating System.  (It will be near the top about 10 lines down.) Attach the file to your next post as it is usually too large for the forum (Click on More Reply Options then Choose file, select the file, Open, Attach this File) Uninstall Speccy.

 

I'm thinking that you might want to run Secunia PSI http://secunia.com/v...l/download_psi/   It requires that you have Java.  Intell has a utility to tell you if you need any of their software.  http://www.intel.com/p/en_US/support/detect  Also requires Java.

[Denisejm]

Speccy .txt attached.

 

Intel Driver Update Utility Installer couldn't complete.  I attached it's .txt also.

 

I'm getting there . . .  no more freezes!  Yeah!

 

Attached Files

•  KINGKONG.txt   57.36KB   308 downloads
•  Intel®_Driver_Update_Utility_20150202142434.log   6.29KB   461 downloads

[RKinner]

Intel is looking for .Net 4.5.  You don't have it and it wasn't able to install it on its own.  Just checked and .net 4.5 won't run on XP so you are out of luck with that program.  They used to use Java but now that Java is out of favor I guess they have moved to .net.

 

From Speccy you need:

The chipset utility:

https://downloadcent...x?DwnldID=19596

 

From Realtek

 

http://www.realtek.c...&Level=4&Conn=3

 

The PCI one

 

From RocketRaid:

 

RocketRAID 2320 SATA Controller

 

(I don't see any XP drivers)

 

 

ATI ASUS EAH4650 Video/Graphics  Nothing on the webite but I found this:

 

http://www.hwdrivers...slash-1GD2(LP)/

 

 

Realtek HD Audio

 

http://www.realtek.c...Down=false#High Definition Audio Codecs

[Denisejm]

I downloaded and installed INF Update Utility - Primarily for Intel® 6, 5, 4, 3, 900 Series Chipsets.  Is it supposed to be a program or did it install drivers? 

 

I downloaded and installed everything else and my pc is running good.

 

 

I've previously installed MS Office (Enterprise Blue Edition, 2007) on my pc and it always let me choose which programs I want to install.  It won't do that now.  I've installed and uninstalled it a couple of times but it just installs everything.  All I need is MS Word and Paint.  There isn't an Uninstall for each program.  Is there a way to uninstall the programs that I don't want?  The only access to them is on my Start Menu.

[RKinner]

The utility installs a bunch of drivers.  Look in Device Manager and see if there are any yellow marked devices.

 

I haven't installed Office in years so can't help you much there.  Usually there is a custom option which allows you to install only what you want but apparently it is not showing up.

[Denisejm]

No yellow question marks.  It looks like I'm all set.

 

I can't thank you enough for all the help you've given me.  It's been very much appreciated.     

[RKinner]

You can uninstall or delete any tools we had you download and their logs. 

 

If we ran Combofix:

To uninstall combofix, copy the next line:

 

"%userprofile%\Desktop\combofix.exe" /Uninstall

 

Start, Run, cmd, OK then right click, Paste, then hit Enter.

 

 

 

OTL has a cleanup tab so if you run it again and select cleanup it will remove itself and its backup files.

 

To hide hidden files again (If you do not run OTL cleanup):

 

XP

 

# Close all programs so that you are at your desktop.

# Double-click on the My Computer icon.

# Select the Tools menu and click Folder Options.

# After the new window appears select the View tab.

# Uncheck the checkbox labeled Display the contents of system folders.

# Under the Hidden files and folders section select the 'Hide protected operating system files (recommended)' option. 

# Check the checkbox labeled Hide protected operating system files.

# Press the Apply button and then the OK button and exit My Computer.

 

Special note on Java.  Old Java versions should be removed after first clearing the Java Cache by following the instructions in:

http://www.java.com/...lugin_cache.xml

Then remove the old versions by going to Control Panel, Programs and Features and Uninstall all Java programs which are not Java Version 7 update 45 or better.  These may call themselves: Java Runtime, Runtime Environment, Runtime, JRE, Java Virtual Machine, Virtual Machine, Java VM, JVM, VM, J2RE, J2SE.  Get the latest version from Java.com.  They will usually attempt to foist some garbage like the Ask toolbar, Yahoo toolbar or McAfee Security Scan on you as part of the download.  Just uncheck the garbage before the download (or install) starts.  If you use a 64-bit browser and want the 64-bit version of Java you need to use it to visit java.com.

Due to multiple security problems with Java we are now recommending that it not be installed unless you absolutely know you need it.  If that is the case then you should go in to Control panels, Java, Security and set the slider to the highest level.

 

Also make sure you have the latest versions of any adobe.com products you use like Shockwave, Flash or Acrobat. 

 

Whether you use adobe reader, acrobat or fox-it to read pdf files you need to disable Javascript in the program.  There is an exploit out there now that can use it to get on your PC.  For Adobe Reader:  Start, All Programs, Adobe Reader, Edit, Preferences, Click on Javascript in the left column and uncheck Enable Acrobat Javascript.  OK Close program.  It's the same for Foxit reader except you uncheck Enable Javascript Actions. 

 

To help keep your programs up-to-date you should download and run the UpdateChecker:

http://www.filehippo.../updatechecker/

(You don't need to download Betas and if there is a program you don't use you can just uninstall it rather than update it.    You can right click on the updatechecker icon (looks like a downward green arrowhead) and select Settings and tell it no betas.  If you don't use MSN Messenger I would not upgdate it.  MS installs a bunch of stuff when you do.  You can tell the program to not show you that update.)

If you use Firefox or Chrome then get the AdBlock Plus Add-on.  Adblock Plus is now available for IE too:

adblockplus.org/?

 

If Firefox or Chrome is slow loading make sure it only has the current Java add-on.  Then download and run Speedy Fox.

http://www.crystalidea.com/speedyfox .  Click on Optimize.  When it finishes click on Exit.

 

Be warned:  If you use Limewire, utorrent or any of the other P2P programs you will almost certain be coming back to the Malware Removal forum.  If you must use P2P then submit any files you get to http://virustotal.com before you open them.

 

Due to a recent rise in the number of Crytolocker infections I am now recommending you install:

 

CryptoPrevent

 

http://www.foolishIT.../cryptoprevent/

 

The free version does not update on its own so you should check for updated versions once in a while.

 

 

 

If you have a router, log on to it today and change the default password!  If using a Wireless router you really should be using encryption on the link.  Use the strongest (newest) encryption method that your router and PC wireless adapter support especially if you own a business.  See http://www.king5.com...-120637284.html and http://www.seattlepi...ted-1344185.php for why encryption is important.  If you don't know how, visit the router maker's website.  They all have detailed step by step instructions or a wizard you can download.

 

 

XP does not automatically run defrag so it needs to be done manually every couple of months or it will slow down.  http://support.microsoft.com/kb/314848

 

 

XP has been out a long time so most XP computers are starting to get clogged with dust.  This makes them overheat which will also slow them down.  To clean a desktop, shut it down but leave it plugged in.  Remove the lid or open it up and use a vacuum cleaner hose and a small brush to clean the air vents in the front and back and the fins of the heatsink and of the fans - including the fan of the power supply.  You may need to unscrew the four screws that hold the fan to the heatsink and lift the fan off to really clean the heatsink.  Start it up while the lid is off and watch the fan (after screwing it back down again if you removed it).  It should start up right away and be at full speed in no time (it may stop running shortly after starting - this is normal).  A fan that is slow starting or which makes noise is worn out and needs to be replaced.  Cleaning a laptop is unfortunately major surgery for most brands.  Make sure the vents are clear and that it is run on a hard surface.  Never on a bed or your lap as that blocks the air vents.  Propping up the back with a book without blocking the air vents will make it run a bit cooler.  If you think it might be running hot you can get speedfan

http://www.filehippo...nload_speedfan/

 

Download, save and Install it then run it.

 

It will tell you your temps (if the PC is new enough).  If they seem hot (over 50) then check Automatic Fan Speed.

Leave it running and see if the temps drop.  If temps are over 80, the CPU will slow down to protect itself.  Disassembling a laptop to clean it isn't that hard.  There are usually YouTube videos for most brands that show you how to do it if you search for them.  Most times you just need some small screwdrivers and maybe a long nose pliers.  The hardest part is reassembling it and getting all of the screws in the right places so takes notes or lots of pictures.  If you take it apart then you should also pull the heatsink and clean it and replace the old thermal pads with Arctic Silver Thermal compound.  Amazon has a kit of cleaner and compound http://www.amazon.co...n/dp/B001FVI91U which I have used.

[Denisejm]