[tezbowler]

I have a Toshiba Satellite L755-154 with Windows 7, stuck in repair loop. No matter what I do, nothing seems to help, I've tried starting it in safe mode, it won't allow that, I've tried setting it back to factory settings and it won't allow that either. I've spoken to Microsoft and Toshiba, both were about as useful as a chocolate tea pot.  I do not have any start up disks, I've tried everything I can find on the net for a solution nothing seems to work. Please can some kind person out there help me out of this dreadful mess. Thanks for your assistance in this matter, in advance.

I already have  PC Cleaner.

Also, I've tried "How to recover from an infinitely looping start up repair without reinstalling windows" alas it didn't work.

I have no windows 7 disks, the computer came with it preinstalled.

Edited by tezbowler, 30 January 2015 - 01:07 PM.

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Hi and welcome.
 
Please download Farbar Recovery Scan Tool and save it to a flash drive.
 
Note: You need to run the version compatible with your system. If you are not sure which version applies to your system download both of them and try to run them. Only one of them will run on your system, that will be the right version.
 
Plug the flash drive into the infected PC.

• If you are using Windows 8 consult How to use the Windows 8 System Recovery Environment Command Prompt to enter System Recovery Command prompt.
   
  If you are using Vista or Windows 7 enter System Recovery Options.
   
  To enter System Recovery Options from the Advanced Boot Options:
• Restart the computer.
• As soon as the BIOS is loaded begin tapping the F8 key until Advanced Boot Options appears.
• Use the arrow keys to select the Repair your computer menu item.
• Select US as the keyboard language settings, and then click Next.
• Select the operating system you want to repair, and then click Next.
• Select your user account an click Next.
• Note: In case you can not enter System Recovery Options by using F8 method, you can use Windows installation disc, or make a repair disc. Any Windows installation disc or a repair disc made on another computer can be used.
  To make a repair disk on Windows 7 consult: http://www.sevenforu...isc-create.html
   
   
  To enter System Recovery Options by using Windows installation disc:
• Insert the installation disc.
• Restart your computer.
• If prompted, press any key to start Windows from the installation disc. If your computer is not configured to start from a CD or DVD, check your BIOS settings.
• Click Repair your computer.
• Select US as the keyboard language settings, and then click Next.
• Select the operating system you want to repair, and then click Next.
• Select your user account and click Next.
• On the System Recovery Options menu you will get the following options:
• Startup Repair
• System Restore
• Windows Complete PC Restore
• Windows Memory Diagnostic Tool
• Command Prompt
• Select Command Prompt
   
  Once in the Command Prompt:
• In the command window type in notepad and press Enter.
• The notepad opens. Under File menu select Open.
• Select "Computer" and find your flash drive letter and close the notepad.
• In the command window type e:\frst (for x64 bit version type e:\frst64) and press Enter
  Note: Replace letter e with the drive letter of your flash drive.
• The tool will start to run.
• When the tool opens click Yes to disclaimer.
• Press Scan button.
• It will make a log (FRST.txt) on the flash drive. Please copy and paste it to your reply.

[JSntgRvr]

Hi and welcome.
 
Please download Farbar Recovery Scan Tool and save it to a flash drive.
 
Note: You need to run the version compatible with your system. If you are not sure which version applies to your system download both of them and try to run them. Only one of them will run on your system, that will be the right version.
 
Plug the flash drive into the infected PC.

• If you are using Windows 8 consult How to use the Windows 8 System Recovery Environment Command Prompt to enter System Recovery Command prompt.
   
  If you are using Vista or Windows 7 enter System Recovery Options.
   
  To enter System Recovery Options from the Advanced Boot Options:
• Restart the computer.
• As soon as the BIOS is loaded begin tapping the F8 key until Advanced Boot Options appears.
• Use the arrow keys to select the Repair your computer menu item.
• Select US as the keyboard language settings, and then click Next.
• Select the operating system you want to repair, and then click Next.
• Select your user account an click Next.
• Note: In case you can not enter System Recovery Options by using F8 method, you can use Windows installation disc, or make a repair disc. Any Windows installation disc or a repair disc made on another computer can be used.
  To make a repair disk on Windows 7 consult: http://www.sevenforu...isc-create.html
   
   
  To enter System Recovery Options by using Windows installation disc:
• Insert the installation disc.
• Restart your computer.
• If prompted, press any key to start Windows from the installation disc. If your computer is not configured to start from a CD or DVD, check your BIOS settings.
• Click Repair your computer.
• Select US as the keyboard language settings, and then click Next.
• Select the operating system you want to repair, and then click Next.
• Select your user account and click Next.
• On the System Recovery Options menu you will get the following options:
• Startup Repair
• System Restore
• Windows Complete PC Restore
• Windows Memory Diagnostic Tool
• Command Prompt
• Select Command Prompt
   
  Once in the Command Prompt:
• In the command window type in notepad and press Enter.
• The notepad opens. Under File menu select Open.
• Select "Computer" and find your flash drive letter and close the notepad.
• In the command window type e:\frst (for x64 bit version type e:\frst64) and press Enter
  Note: Replace letter e with the drive letter of your flash drive.
• The tool will start to run.
• When the tool opens click Yes to disclaimer.
• Press Scan button.
• It will make a log (FRST.txt) on the flash drive. Please copy and paste it to your reply.

[tezbowler]

Finally, today my repair disc arrived by post, I slotted it in and tried to boot my computer, alas it's unable to perform this task, as I cannot reboot from a CD. When switching on my computer and press F12 instead of giving the options it should, it goes directly to the repair page. I do believe I should now, be put into home for the bewildered, GloMo, you've been an insperation with your advice, unfortuneatly its still not working.

 

Please give me an idea whereas I can boot directly from the repair CD, as I've said previously F12 doesn't work as it should.

 

Many thanks for your kind assistance and efforts.

[JSntgRvr]

Can you be able to get to a command prompt by tapping on F8 at startup and selecting Repair My Computer?

[tezbowler]

Yes, I've done that, when its finished, I finish up with the repair options again.

[JSntgRvr]

See if you can follow these directions:

 

Please download Farbar Recovery Scan Tool and save it to a flash drive.

 

Note: You need to run the version compatible with your system. If you are not sure which version applies to your system download both of them and try to run them. Only one of them will run on your system, that will be the right version.

 

Plug the flash drive into the infected PC.

• If you are using Windows 8 consult How to use the Windows 8 System Recovery Environment Command Prompt to enter System Recovery Command prompt.

 

If you are using Vista or Windows 7 enter System Recovery Options.

 

To enter System Recovery Options from the Advanced Boot Options:

• Restart the computer.

• As soon as the BIOS is loaded begin tapping the F8 key until Advanced Boot Options appears.

• Use the arrow keys to select the Repair your computer menu item.

• Select US as the keyboard language settings, and then click Next.

• Select the operating system you want to repair, and then click Next.

• Select your user account an click Next.

• Note: In case you can not enter System Recovery Options by using F8 method, you can use Windows installation disc, or make a repair disc. Any Windows installation disc or a repair disc made on another computer can be used.

To make a repair disk on Windows 7 consult: http://www.sevenforu...isc-create.html

 

 

To enter System Recovery Options by using Windows installation disc:

• Insert the installation disc.

• Restart your computer.

• If prompted, press any key to start Windows from the installation disc. If your computer is not configured to start from a CD or DVD, check your BIOS settings.

• Click Repair your computer.

• Select US as the keyboard language settings, and then click Next.

• Select the operating system you want to repair, and then click Next.

• Select your user account and click Next.

• On the System Recovery Options menu you will get the following options:

• Startup Repair

• System Restore

• Windows Complete PC Restore

• Windows Memory Diagnostic Tool

• Command Prompt

• Select Command Prompt

 

Once in the Command Prompt:

• In the command window type in notepad and press Enter.

• The notepad opens. Under File menu select Open.

• Select "Computer" and find your flash drive letter and close the notepad.

• In the command window type e:\frst (for x64 bit version type e:\frst64) and press Enter

Note: Replace letter e with the drive letter of your flash drive.

• The tool will start to run.

• When the tool opens click Yes to disclaimer.

• Press Scan button.

• It will make a log (FRST.txt) on the flash drive. Please copy and paste it to your reply.

 

 

[tezbowler]

I would like to take this opportunity of thanking all concerned in trying to help me. Unfortunately, nothing worked, so I sent my computer away for repair, its now back working as good as New. Thanks again everyone for your time and efforts, you have been a great comfort knowing there are some very kind people out there. Thanking you Terence W. Bowler

 

My situation has now been resolved.

Edited by tezbowler, 09 February 2015 - 08:47 AM.

[JSntgRvr]

Thanks for the feedback.

[JSntgRvr]

Since this issue appears to be resolved ... this Topic has been closed. Glad we could help.

If you're the topic starter, and need this topic reopened, please contact a staff member with the address of the thread.

Everyone else please begin a New Topic.