-Miles

Help please, blue screen random shutdown (tcpip.sys problem, also a WH
#1
Posted 23 March 2015 - 06:06 PM

-Miles
#2
Posted 23 March 2015 - 06:22 PM

From Whocrashed, the analization reads :
On Mon 3/23/2015 11:02:26 PM GMT your computer crashed
crash dump file: C:\Windows\memory.dmp
This was probably caused by the following module: tcpip.sys (tcpip+0x45308)
Bugcheck code: 0xD1 (0xA, 0x2, 0x0, 0xFFFFF8009A6C5308)
Error: DRIVER_IRQL_NOT_LESS_OR_EQUAL
file path: C:\Windows\system32\drivers\tcpip.sys
product: Microsoft® Windows® Operating System
company: Microsoft Corporation
description: TCP/IP Driver
Bug check description: This indicates that a kernel-mode driver attempted to access pageable memory at a process IRQL that was too high.
This appears to be a typical software driver bug and is not likely to be caused by a hardware problem.
The crash took place in a standard Microsoft module. Your system configuration may be incorrect. Possibly this problem is caused by another driver on your system that cannot be identified at this time.
#3
Posted 25 March 2015 - 12:31 PM

Try updating your drivers, and see if that helps in any way. Otherwise, it would probably be best to do a system restore/rollback.
- Go into your Search menu
- Type in "System Restore"
- It will display a window saying "Starting System restore", wait for this notice to go away, and then a new window should pop up.]
- Click Next
- You'll see a list of possible System Restore points, click the one that was closest before the problem started.
- If it's not listed, try checking "Show more restore points".
- Click "Finish". It should then restart.
Tell me if this works, or not. Note: You will not lose any documents, you will simply lose recent application/driver/hardware changes. You may be prompted to update your system upon next bootup.
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