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Trusted Helper
There were only two lines to run. I'm guessing on your screen it wrapped to a second line. I'll shrink the font down. The second line should be as follows. Please do the second line again.
icacls "c:\Windows\winsxs\amd64_microsoft-windows-musicsamples_31bf3856ad364e35_6.1.7600.16385_none_06495209cbd8e93b\Maid with the Flaxen Hair.mp3" /GRANT ADMINISTRATORS:F
Member
OK, said both were successfull.
Trusted Helper
OK. Download this file and save it to your desktop.
In the command-prompt window that you are still in, copy and paste the following line and let me know if it's successful. It's all one line. You will be asked to overwrite the file. Please answer Yes.
copy "C:\Users\punjab\Desktop\Maid with the Flaxen Hair.mp3" "c:\Windows\winsxs\amd64_microsoft-windows-musicsamples_31bf3856ad364e35_6.1.7600.16385_none_06495209cbd8e93b\Maid with the Flaxen Hair.mp3"
Member
said 1 file copied
Trusted Helper
Great! Nice Job. Please do the following now. Let me know if it finishes or what percent it bombs out at. Thanks.
System File Checker
1. Click your Start Orb in the lower left of your computer and type cmd in the search box.
2. Once the cmd program is found, right-click on it with your mouse and select Run as administrator as shown below.
3. Answer Yes when asked to allow.
4. You should now have a black window open that you can type in to.
5. Type sfc /scannow and hit enter to start the scan. Please notice the space between sfc and /scannow.
6. Once the scan finishes please zip and attach the C:\Windows\Logs\CBS\CBS.log
Note: If the file is too large to attach here please upload to a service such as SendSpace or OneDrive or Dropbox and then provide the link.
Trusted Helper
Thank you. The good news is that we are passed the previous error we were getting. I'll provide next instructions shortly.
Trusted Helper
After further review of the log I don't see any new entries from running System File Checker. Can you run it again and let me know the exact error message that is displayed in the command-prompt window? After trying again, please send new CBS log as well. Thank you.
System File Checker
1. Click your Start Orb in the lower left of your computer and type cmd in the search box.
2. Once the cmd program is found, right-click on it with your mouse and select Run as administrator as shown below.
3. Answer Yes when asked to allow.
4. You should now have a black window open that you can type in to.
5. Type sfc /scannow and hit enter to start the scan. Please notice the space between sfc and /scannow.
6. Once the scan finishes please zip and attach the C:\Windows\Logs\CBS\CBS.log
Note: If the file is too large to attach here please upload to a service such as SendSpace or OneDrive or Dropbox and then provide the link.
Member
C:\Windows\system32>sfc /scannow
Beginning system scan. This process will take some time.
Beginning verification phase of system scan.
Verification 33% complete.
Windows Resource Protection could not perform the requested operation.
CBS.zip 851.65KB
255 downloads
Trusted Helper
Bummer. Same spot. I have a couple other options. Please do the following.
Step#1 - FRST Fix
NOTICE: This script was written specifically for this user, for use on that particular machine. Running this on another machine may cause damage to your operating system
1. Download attached file and save it to the Desktop. 
fixlist.txt 108bytes
274 downloads
Note. It's important that both files, FRST64 and fixlist.txt are in the same location or the fix will not work (in this case...the desktop).
2. Run FRST64 by Right-Clicking on the file and choosing Run as administrator.
3. Press the Fix button just once and wait. If for some reason the tool needs a restart, please make sure you let the system restart normally. After that let the tool complete its run.
4. When finished FRST64 will generate a log on the Desktop (Fixlog.txt). Please post the contents of it in your reply.
Step#2 - System File Checker
1. Click your Start Orb in the lower left of your computer and type cmd in the search box.
2. Once the cmd program is found, right-click on it with your mouse and select Run as administrator as shown below.
3. Answer Yes when asked to allow.
4. You should now have a black window open that you can type in to.
5. Type sfc /scannow and hit enter to start the scan. Please notice the space between sfc and /scannow.
6. Once the scan finishes please zip and attach the C:\Windows\Logs\CBS\CBS.log
Note: If the file is too large to attach here please upload to a service such as SendSpace or OneDrive or Dropbox and then provide the link.
Items for the next post
1. FRST Fix log
2. CBS log
Member
Fix result of Farbar Recovery Tool (FRST written by Farbar) (x64) Version: 16-05-2015 02
Ran by punjab at 2015-05-16 18:04:43 Run:4
Running from C:\Users\punjab\Desktop
Loaded Profiles: punjab (Available profiles: punjab)
Boot Mode: Normal
==============================================
Content of fixlist:
*****************
C:\Windows\winsxs\amd64_microsoft-windows-musicsamples_31bf3856ad364e35_6.1.7600.16385_none_06495209cbd8e93b
*****************
C:\Windows\winsxs\amd64_microsoft-windows-musicsamples_31bf3856ad364e35_6.1.7600.16385_none_06495209cbd8e93b => Moved successfully.
==== End of Fixlog 18:04:43 ====
C:\Windows\system32>sfc /scannow
Beginning system scan. This process will take some time.
Beginning verification phase of system scan.
Verification 33% complete.
Windows Resource Protection found corrupt files but was unable to fix some of th
em.
Details are included in the CBS.Log windir\Logs\CBS\CBS.log. For example
C:\Windows\Logs\CBS\CBS.log
Trusted Helper
Good. Now let's re-run SURT and see if it finds the corruption.
System Update Readiness Tool (SUR)
1. Download and run the following file.
2. When it asks you if you wish to install, please answer yes. Note: It could take 15 minutes or more to run. Please don't cancel.
3. You will get an Installation Complete screen when it's done running.
4. Please post the contents of the log from the following location. C:\Windows\Logs\CBS\CheckSUR.log
Member
=================================
Checking System Update Readiness.
Binary Version 6.1.7601.22471
Package Version 26.0
2015-05-17 00:04
Checking Windows Servicing Packages
Checking Package Manifests and Catalogs
Checking Package Watchlist
Checking Component Watchlist
Checking Packages
Checking Component Store
(f) CSI Payload File Missing 0x00000000 Kalimba.mp3 amd64_microsoft-windows-musicsamples_31bf3856ad364e35_6.1.7600.16385_none_06495209cbd8e93b
(f) CSI Store Directory Missing 0x00000002 winsxs\amd64_microsoft-windows-musicsamples_31bf3856ad364e35_6.1.7600.16385_none_06495209cbd8e93b\ amd64_microsoft-windows-musicsamples_31bf3856ad364e35_6.1.7600.16385_none_06495209cbd8e93b
(fix) CSI Store Directory Missing CSI Store Directory Created C:\Windows\winsxs\amd64_microsoft-windows-musicsamples_31bf3856ad364e35_6.1.7600.16385_none_06495209cbd8e93b\
(f) CSI Payload File Missing 0x00000000 desktop.ini amd64_microsoft-windows-musicsamples_31bf3856ad364e35_6.1.7600.16385_none_06495209cbd8e93b
(f) CSI Payload File Missing 0x00000000 Maid with the Flaxen Hair.mp3 amd64_microsoft-windows-musicsamples_31bf3856ad364e35_6.1.7600.16385_none_06495209cbd8e93b
(f) CSI Payload File Missing 0x00000000 Sleep Away.mp3 amd64_microsoft-windows-musicsamples_31bf3856ad364e35_6.1.7600.16385_none_06495209cbd8e93b
Summary:
Seconds executed: 796
Found 5 errors
Fixed 1 errors
CSI Payload File Missing Total count: 4
CSI Store Directory Missing Total count: 1
Fixed: CSI Store Directory Missing. Total count: 1
Trusted Helper
Good. As suspected the tool recognized the deleted directory and recreated. Now let's put the files back in there. Please do the following.
Step#1 - SFCFix Script
Warning: this fix is specific to the user in this thread. No one else should follow these instructions as it may cause more harm than good. If you are after assistance, please start a thread of your own.
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