need either new windows version with new key or complete reinstall with current key please help

recovery gone cannot reset to factory tried when i got it used
#1
Posted 17 May 2015 - 10:01 PM

#2
Posted 17 May 2015 - 10:03 PM

i got rid of the viruses but finally found out about the recovery today
#3
Posted 18 May 2015 - 04:07 PM

What did you find out about the recovery? If it's not useable, you can download and create a ISO file you can use to burn a install DVD or flash drive, see here:
How to Create or Download a Windows 8 and 8.1 ISO
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