[nashnut]

When I attempt to burn a disk I get a pop up that asks if I want to burn to use as I would a USB stick or burn for use in a DVD player.  If I select USB stick, the disk is reformatted and then the burn takes place.  If I select play in a DVD player, the burner runs but nothing happens and I either get the message stated above or I have to end the burn process after 10 or 15 minutes by ending the task.  Even then, the burner runs and I must reboot to stop it.

 

I have run system checks and the burner is working correctly according to all the checks performed on it.  I feel that this is a windows related problem and not a burner problem.  I tried a new disk from another manufacturer tonight and am getting the same message as before.  It does not even recognize the disk. This happens from time to time.

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If you have updated your drivers, and I have no reason to doubt that you have, and device manager indicates that it thinks the drive(s) are working OK then I'd strongly suggest you try using a third-party burning utility.  Three excellent ones (all of which I use/have used) are  CD Burner XP [which is still maintained for later Windows, but kept its original name], ImgBurn, or InfraRecorder.

 

I have never liked or had much luck with any Windows utilities for burning optical media, so I stopped using them long ago.  At least this will give you a better idea whether the problem is at the device level or not.

[britechguy]

If you have updated your drivers, and I have no reason to doubt that you have, and device manager indicates that it thinks the drive(s) are working OK then I'd strongly suggest you try using a third-party burning utility.  Three excellent ones (all of which I use/have used) are  CD Burner XP [which is still maintained for later Windows, but kept its original name], ImgBurn, or InfraRecorder.

 

I have never liked or had much luck with any Windows utilities for burning optical media, so I stopped using them long ago.  At least this will give you a better idea whether the problem is at the device level or not.

[nashnut]

Downloaded the CD Burner XP - it's a 32 bit.  This is a 64 bit.  Problems from the start.  Trojan alert.  Finally it started to burn but then it crashed.  Had to remove the program to get it off the screen.  I am using 2 different types of dvds

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[britechguy]

You've got something majorly evil on your system, and it's not CDBurnerXP.  I've just downloaded it, scanned it with Windows Defender, installed it, and scanned my system with Malwarebytes and it comes up clean.

 

Also, it doesn't matter that CDBurnerXP, or any other program, may be 32-bit, as 32-bit programs run perfectly well on 64-bit systems.

 

Were I you I would try downloading and running Malwarebytes (malwarebytes.org) and see if it finds and exorcises something from your system.  

Edited by britechguy, 31 December 2015 - 09:25 PM.

[nashnut]

I thought I would bring you all up to date. I returned the entire system to Dell. Three weeks later it came back with a new part, new hard drive, new optical drive and a reinstalled windows 10. I think part of the confusion was that it did burn data only and as if it was a USB stick and not a disk. Also, what it did burn gave it fits in trying to read it. Now whatever gave the system fits before in trying run it, goes smoothly now.

Thanks for all your time and help.

[paws]

That was a smart move

Well done

 

Glad you got it fixed, and it's good to hear that it's all working well now.

Regards

paws