[sierrajohn]

Norton keeps blocking backdoor.pihar activity.  Have run regular full scans and Norton Power Eraser both in regular and safe modes.  No luck.  Running Windows 7.  Anyone have a fix?  Thank you.

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Download : ADWCleaner to your desktop.  Make sure you get the correct Download button.  Sometimes the ads on BleepingComputer will mimic the real Download button which should say: Download Now @BleepingComputer

 

NOTE: If using Internet Explorer and you get an alert that stops the program downloading, click on the warning and allow the download to complete.

 

Close  all programs, pause your anti-virus and run AdwCleaner (Vista or Win 7 => right click and Run As Administrator).

 

 

Click on Scan  and follow the prompts. Let it run unhindered. When done, click on the Clean button, and follow the prompts. Allow the system to reboot. You will then be presented with the report. Copy & Paste this report on your next reply.

 

The report will be saved in the C:\AdwCleaner folder.

 

 

 

Junkware-Removal-Tool

 

Please download Junkware Removal Tool to your desktop.  Make sure you get the correct Download button.  Sometimes the ads on BleepingComputer will mimic the real Download button which should say: Download Now @Author's site

• Pause your anti-virus.  Close all browsers.

Run the tool by double-clicking it. If you are using Windows Vista, 7, or 8; instead of double-clicking, right-mouse click JRT.exe and select "Run as Administrator".

The tool will open and start scanning your system.

Please be patient as this can take a while to complete depending on your system's specifications.

On completion, a log (JRT.txt) is saved to your desktop and will automatically open.

Post the contents of JRT.txt into your next message.

 

 

 

Please download Farbar Recovery Scan Tool and save it to your Desktop. 

 

Note: You need to run the version compatible with your system. If you are not sure which version applies to your system download both of them and try to run them. Only one of them will run on your system, that will be the right version. 

 

•  

Right click to run as administrator (XP users click run after receipt of Windows Security Warning - Open File). When the tool opens click Yes to disclaimer. 

click on the Addition.txt box. 

Press Scan button. 

It will produce a log called FRST.txt in the same directory the tool is run from.  

Please copy and paste that log back here and also the second log (Addition.txt - also located in the same directory as FRST.exe/FRST64.exe). Please also paste that along with the FRST.txt into your reply. 

[RKinner]

 

Download : ADWCleaner to your desktop.  Make sure you get the correct Download button.  Sometimes the ads on BleepingComputer will mimic the real Download button which should say: Download Now @BleepingComputer

 

NOTE: If using Internet Explorer and you get an alert that stops the program downloading, click on the warning and allow the download to complete.

 

Close  all programs, pause your anti-virus and run AdwCleaner (Vista or Win 7 => right click and Run As Administrator).

 

 

Click on Scan  and follow the prompts. Let it run unhindered. When done, click on the Clean button, and follow the prompts. Allow the system to reboot. You will then be presented with the report. Copy & Paste this report on your next reply.

 

The report will be saved in the C:\AdwCleaner folder.

 

 

 

Junkware-Removal-Tool

 

Please download Junkware Removal Tool to your desktop.  Make sure you get the correct Download button.  Sometimes the ads on BleepingComputer will mimic the real Download button which should say: Download Now @Author's site

• Pause your anti-virus.  Close all browsers.

Run the tool by double-clicking it. If you are using Windows Vista, 7, or 8; instead of double-clicking, right-mouse click JRT.exe and select "Run as Administrator".

The tool will open and start scanning your system.

Please be patient as this can take a while to complete depending on your system's specifications.

On completion, a log (JRT.txt) is saved to your desktop and will automatically open.

Post the contents of JRT.txt into your next message.

 

 

 

Please download Farbar Recovery Scan Tool and save it to your Desktop. 

 

Note: You need to run the version compatible with your system. If you are not sure which version applies to your system download both of them and try to run them. Only one of them will run on your system, that will be the right version. 

 

•  

Right click to run as administrator (XP users click run after receipt of Windows Security Warning - Open File). When the tool opens click Yes to disclaimer. 

click on the Addition.txt box. 

Press Scan button. 

It will produce a log called FRST.txt in the same directory the tool is run from.  

Please copy and paste that log back here and also the second log (Addition.txt - also located in the same directory as FRST.exe/FRST64.exe). Please also paste that along with the FRST.txt into your reply.