[RKinner]

Extract Here will do.

 

No,  just right click on FRST and Run As Admin.  Once FRST comes up click on FIX.

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When I right click there is no option toand Run As Administrator for

fix10.vbs

 

FRST saying No fix.txt found when I try to run FIX

[monkeyboyblues]

When I right click there is no option toand Run As Administrator for

fix10.vbs

 

FRST saying No fix.txt found when I try to run FIX

[RKinner]

OK.  You are right.  I didn't check first.  Go ahead and just double click on fix10.vbs.

 

If FRST doesn't see the fixlist then you either didn't download it or you downloaded it to a different folder or you have already run the fixlist and it's been deleted by FRST..  FRST says it is Running from C:\Users\Luke\Downloads so that's where we need the fixlist.  Try downloading it again.

[monkeyboyblues]

I did the FRST Fix it with the Fixit log in the same folder.

It rebooted but now my keyboard is not working.

I am posting from another computer

[RKinner]

I expect it was that leftover avast driver.  Guess FRST doesn't remove it correctly.

 

Following the System Restore instructions on http://www.dell.com/.../19/SLN85604/ENstarting where it says:

From the Advanced Boot Options menu

[monkeyboyblues]

I did the restore but it looks like it didnt back up all my programs.

Is there a way to retrieve programs like Quickbooks?

[RKinner]

Which Restore Point did you use?

 

 

Run FRST again as before.  Make sure Addition.txt is checked and hit Scan.  Post both logs.

[monkeyboyblues]

It didnt ask me for a restore point. it only said it would gave me the option to restore.

 

I am a little worried if I run FRST it will knock my keyboard off again.

[RKinner]

Just do a FRST scan with Addition.txt checked.  That won't change anything.

[monkeyboyblues]

Can I ask you first how I can find the product key for Microsoft Office 2010.

The program needs to be reactivated and is asking for the product key which

I do not have.

[RKinner]

I would do another System Restore from Windows this time.

 

In the search box type:  system restore

 

and hit Enter

 

System Restore will pop up and show you a recommended restore point.  I would click on Choose A Different Restore Point and then next.

 

See if you can find the one that was done by JRT or the last Windows Update:

 

20-06-2016 12:06:20 JRT Pre-Junkware Removal

 

18-06-2016 11:12:40 Windows Update