[flowerchild552008]

Here goes.  Firefox is running and set as default browser.  Things seem to be a little better but then we're slowing down again.  I am attaching a screenshot of Process Explorer and Task Manager for you to look at.  Let me know if there is anything else that I should try or do on my end

 

Thanks

 

Deb

 

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FF or something within it is using way too much memory, two suggestions;

 

Remove the Magic Jack device and test out your internet connection without it, if no change, go to step 2 below;

 

Start FF in its own version of safe mode and test, steps for this here

[phillpower2]

FF or something within it is using way too much memory, two suggestions;

 

Remove the Magic Jack device and test out your internet connection without it, if no change, go to step 2 below;

 

Start FF in its own version of safe mode and test, steps for this here

[flowerchild552008]

Here are the tests without Magic Jack. 

 

 

 

 

I'm not sure the Firefox Safe Mode worked.  Although I think that I followed the instructions it really never restarted itself.  I restarted the system myself and ran the above again.

 

[phillpower2]

Memory use is better without Magic Jack but still too high for some reason.

 

How is the internet connection behaving without Magic Jack.

 

Cortana is also hogging the memory, try setting it to Hidden;

 

Right click on the task bar.

Select the "Search" option.

You'll now see three new options, select Hidden and your done.

[flowerchild552008]

It was a little better without Magic Jack, however that is my home phone service.  So I have restarted it.  Cortana is now set to hidden.  I have also started getting Flash errors (the last while attempting to save the screenshot).  This is a first.  Am I correct that Edge doesn't use Flash? There are only 3 tabs open, Outlook, GTG, and Facebook.  I am attaching the message along with another Task Manager screen shot.  It seems that the local news, anything with video and ads cause a major problem too as I've said before. 

 

Can you think of anything else we can try?

 

 

 

[phillpower2]

Magic Jack is definitely affecting your internet performance so not sure how you will fully resolve this, took a look at the company behind Magic Jack and to say that they have a lot of complaints about a poor product and service would be an understatement, see here

 

Am I correct that Edge doesn't use Flash? 

 

 

Edge does use Flash but it is integrated into it, see here

 

Bit of backtracking now I`m afraid, re enable Edge, uninstall FF, make sure that Adobe Flash Player is uninstalled, disable Magic Jack and see how Edge behaves then.

[flowerchild552008]

Here we go again.  All done.  Although Magic Jack is still showing on the Process Explorer report but I closed it.  I have had Magic Jack for about 7 years and really have never had a problem with it.  The jack that plugs into the computer was loose and I had to replace the unit but that was a 3 or 4 years ago.  My experience with their customer service is almost nonexistent as I haven't needed to contact them for anything.  Guess I am one of the lucky ones.  Or maybe not if that is what is causing my problem. It just seems if that is the case I would have been having problems a long time ago.

 

I'm attaching the new Process Explorer and will continue to monitor tomorrow. 

Attached Thumbnails

• 

Edited by flowerchild552008, 10 July 2016 - 06:37 PM.

[phillpower2]

Will wait on your next update for now but do have another suggestion for you to try that does not involve anything that involves too much work.

 

When you post back can you let us know if the present Windows 10 installation was an upgrade from an earlier OS such as Windows 7 or 8.1.

[flowerchild552008]

 

Everything is about the same although I haven't had any errors or swirling blue cursors.  The only time it gets really slow is on the local news website that I mentioned.  Over the past year or so they have added lots of popup ads and those with the graphics for the weather radar seem to have caused problems, at least for me. 

 

To answer your question, I upgraded from 8.1 to 10. 

 

Let me know if there is anything else you think I should try.  I truly appreciate your help.

 

Here is the latest Process Explorer.

 

 

[phillpower2]

Things look marginally better with Edge not hogging so much resources.

 

Regarding upgrading from 8.1 to 10, the reason why I asked is because many people that have brand name computers such as Dell and HP etc have had problems and the only way to resolve the various issues was a clean install of Windows 10.

 

To do next, download then run the Windows All in One Repair (free)  from here, disregard the malware guidance but follow the other steps to the letter and in particular ensuring that you first create a new restore point and perform a proper Windows clean boot before running the repair, details for the clean boot here.

[flowerchild552008]

Are the instructions for the new restore point in the steps for the Windows repair or do I need to do that before I start it?  Just want to make sure I understand and would rather ask than to make things worse.  I won't be able to get this done until tomorrow afternoon but will have plenty of time to devote to it then.

 

Just let me know.  Have a great evening! 

 

**In attempting find instructions to create a new restore point I have gotten more confused. I clicked on Control Panel and under System and Security it says Backup and Restore (Windows 7).  Windows 8.1 was installed on my computer from Dell if I am not mistaken.  Would this be the correct choice for creating the restore point?

 

I will wait until I hear from you.

Edited by flowerchild552008, 14 July 2016 - 06:51 PM.

[phillpower2]

Apologies for the delay getting back to you, other commitments are taking up my time at the moment. 

 

Restore point steps here

 

It could be later on today or tomorrow before I can get back to you I`m afraid 

[flowerchild552008]

No apology necessary, I totally understand.  I'm not in any rush.  One question though, I've done the restore point and was reading instructions for clean boot.  It does not list Windows 10.  Will the instructions be the same as for 8.1 and do I disable Defender for this step?   Would like to make sure I'm doing this right. 

Edited by flowerchild552008, 15 July 2016 - 12:08 PM.

[phillpower2]

Thank you for being so understanding 

 

Windows 10 clean boot tutorial courtesy of Brink here

 

No harm with you double checking things btw.

[flowerchild552008]

That looks pretty straightforward.  I'll let you know how things go later tonight.