Hi,
Did the problem start after upgrading to Windows 10 by any chance?
Download MiniToolBox and save the file to the Desktop.
Close the browser and run the tool, check the following options:
- List last 10 Event Viewer Errors
- List Installed Programs
- List Devices (select Only Problems)
- List Restore Points
Click on Go.
Post the resulting log in your next reply.
I had upgraded to Windows 10 about 6 months back; the problem started since about three weeks back.
I am quoting below the MiniToolBox log report:
MiniToolBox by Farbar Version: 17-06-2016
Ran by Admin (administrator) on 23-07-2016 at 22:33:16
Running from "C:\Users\Admin\Desktop"
Microsoft Windows 10 Home (X64)
Model: HP 2000 Notebook PC Manufacturer: Hewlett-Packard
Boot Mode: Normal
***************************************************************************
========================= Event log errors: ===============================
Application errors:
==================
Error: (07/22/2016 06:38:10 PM) (Source: MsiInstaller) (User: NT AUTHORITY)
Description: Product: Microsoft Silverlight - Update 'Microsoft Silverlight 5.1.50428.0' could not be installed. Error code 1603. Additional information is available in the log file C:\WINDOWS\TEMP\SilverlightMSI.log.
Error: (07/22/2016 06:38:07 PM) (Source: MsiInstaller) (User: NT AUTHORITY)
Description: Product: Microsoft Silverlight -- Error 1402. Could not open key: HKEY_LOCAL_MACHINE32\Software\Microsoft\Internet Explorer\Main\FeatureControl\FEATURE_BROWSER_EMULATION. System error 5. Verify that you have sufficient access to that key, or contact your support personnel.
Error: (07/22/2016 06:31:19 PM) (Source: MsiInstaller) (User: NT AUTHORITY)
Description: Product: Microsoft Office Professional Plus 2010 - Update 'Definition Update for Microsoft Office 2010 (KB3115321) 32-Bit Edition' could not be installed. Error code 1603. Windows Installer can create logs to help troubleshoot issues with installing software packages. Use the following link for instructions on turning on logging support:
http://go.microsoft....k/?LinkId=23127
Error: (07/22/2016 06:31:14 PM) (Source: MsiInstaller) (User: NT AUTHORITY)
Description: Product: Microsoft Office Professional Plus 2010 -- Error 1402. Setup cannot open the registry key HKEY_LOCAL_MACHINE32\SOFTWARE\Microsoft\Internet Explorer\Main\FeatureControl\FEATURE_OBJECT_CACHING. Verify that you have sufficient permissions to access the registry or contact Microsoft Product Support Services (PSS) for assistance. For information about how to contact PSS, see PSS10R.CHM.
Error: (07/22/2016 06:30:39 PM) (Source: MsiInstaller) (User: NT AUTHORITY)
Description: Product: Microsoft Office Office 64-bit Components 2010 - Update 'Update for Microsoft Office 2010 (KB2553347) 32-Bit Edition' could not be installed. Error code 1603. Windows Installer can create logs to help troubleshoot issues with installing software packages. Use the following link for instructions on turning on logging support:
http://go.microsoft....k/?LinkId=23127
Error: (07/22/2016 04:46:28 PM) (Source: Application Error) (User: )
Description: Faulting application name: SystemSettings.exe, version: 10.0.10240.16384, time stamp: 0x559f39ae
Faulting module name: SettingsHandlers_StorageSense.dll, version: 10.0.10240.16384, time stamp: 0x559f3d87
Exception code: 0xc0000005
Fault offset: 0x00000000000174b9
Faulting process id: 0x173c
Faulting application start time: 0xSystemSettings.exe0
Faulting application path: SystemSettings.exe1
Faulting module path: SystemSettings.exe2
Report Id: SystemSettings.exe3
Faulting package full name: SystemSettings.exe4
Faulting package-relative application ID: SystemSettings.exe5
Error: (07/22/2016 12:27:15 PM) (Source: Microsoft-Windows-Immersive-Shell) (User: Admin-HP)
Description: Activation of app Microsoft.Windows.Cortana_cw5n1h2txyewy!CortanaUI failed with error: -2144927141 See the Microsoft-Windows-TWinUI/Operational log for additional information.
Error: (07/22/2016 08:35:33 AM) (Source: MsiInstaller) (User: Admin-HP)
Description: Product: Google Update Helper - Update '{1CAD0644-2CF1-4EA6-B512-0F59D9EAB13C}' could not be removed. Error code 1647. Windows Installer can create logs to help troubleshoot issues with installing software packages. Use the following link for instructions on turning on logging support:
http://go.microsoft....k/?LinkId=23127
Error: (07/21/2016 07:32:04 PM) (Source: Microsoft-Windows-Immersive-Shell) (User: Admin-HP)
Description: Activation of app Microsoft.LockApp_cw5n1h2txyewy!WindowsDefaultLockScreen failed with error: -2147023170 See the Microsoft-Windows-TWinUI/Operational log for additional information.
Error: (07/21/2016 05:53:32 PM) (Source: Application Error) (User: )
Description: Faulting application name: dwm.exe, version: 10.0.10240.16384, time stamp: 0x559f3907
Faulting module name: KERNELBASE.dll, version: 10.0.10240.16766, time stamp: 0x56e8d499
Exception code: 0xe0464645
Fault offset: 0x000000000002a1c8
Faulting process id: 0x25d4
Faulting application start time: 0xdwm.exe0
Faulting application path: dwm.exe1
Faulting module path: dwm.exe2
Report Id: dwm.exe3
Faulting package full name: dwm.exe4
Faulting package-relative application ID: dwm.exe5
System errors:
=============
Error: (07/23/2016 07:17:48 PM) (Source: Service Control Manager) (User: )
Description: The Sync Host_Session7 service terminated unexpectedly. It has done this 1 time(s). The following corrective action will be taken in 10000 milliseconds: Restart the service.
Error: (07/23/2016 06:56:34 PM) (Source: DCOM) (User: Admin-HP)
Description: {E60687F7-01A1-40AA-86AC-DB1CBF673334}wuauserv
Error: (07/23/2016 06:52:34 PM) (Source: DCOM) (User: Admin-HP)
Description: {E60687F7-01A1-40AA-86AC-DB1CBF673334}wuauserv
Error: (07/23/2016 06:48:33 PM) (Source: DCOM) (User: Admin-HP)
Description: {E60687F7-01A1-40AA-86AC-DB1CBF673334}wuauserv
Error: (07/23/2016 06:44:33 PM) (Source: DCOM) (User: Admin-HP)
Description: {E60687F7-01A1-40AA-86AC-DB1CBF673334}wuauserv
Error: (07/23/2016 06:40:33 PM) (Source: DCOM) (User: Admin-HP)
Description: {E60687F7-01A1-40AA-86AC-DB1CBF673334}wuauserv
Error: (07/23/2016 06:36:32 PM) (Source: DCOM) (User: Admin-HP)
Description: {E60687F7-01A1-40AA-86AC-DB1CBF673334}wuauserv
Error: (07/23/2016 06:32:32 PM) (Source: DCOM) (User: Admin-HP)
Description: {E60687F7-01A1-40AA-86AC-DB1CBF673334}wuauserv
Error: (07/23/2016 06:28:31 PM) (Source: DCOM) (User: Admin-HP)
Description: {E60687F7-01A1-40AA-86AC-DB1CBF673334}wuauserv
Error: (07/23/2016 06:24:31 PM) (Source: DCOM) (User: Admin-HP)
Description: {E60687F7-01A1-40AA-86AC-DB1CBF673334}wuauserv
Microsoft Office Sessions:
=========================
Error: (07/22/2016 06:38:10 PM) (Source: MsiInstaller)(User: NT AUTHORITY)
Description: Microsoft SilverlightMicrosoft Silverlight 5.1.50428.01603C:\WINDOWS\TEMP\SilverlightMSI.log(NULL)(NULL)
Error: (07/22/2016 06:38:07 PM) (Source: MsiInstaller)(User: NT AUTHORITY)
Description: Product: Microsoft Silverlight -- Error 1402. Could not open key: HKEY_LOCAL_MACHINE32\Software\Microsoft\Internet Explorer\Main\FeatureControl\FEATURE_BROWSER_EMULATION. System error 5. Verify that you have sufficient access to that key, or contact your support personnel.(NULL)(NULL)(NULL)(NULL)(NULL)
Error: (07/22/2016 06:31:19 PM) (Source: MsiInstaller)(User: NT AUTHORITY)
Description: Microsoft Office Professional Plus 2010Definition Update for Microsoft Office 2010 (KB3115321) 32-Bit Edition1603(NULL)(NULL)(NULL)
Error: (07/22/2016 06:31:14 PM) (Source: MsiInstaller)(User: NT AUTHORITY)
Description: Product: Microsoft Office Professional Plus 2010 -- Error 1402. Setup cannot open the registry key HKEY_LOCAL_MACHINE32\SOFTWARE\Microsoft\Internet Explorer\Main\FeatureControl\FEATURE_OBJECT_CACHING. Verify that you have sufficient permissions to access the registry or contact Microsoft Product Support Services (PSS) for assistance. For information about how to contact PSS, see PSS10R.CHM.(NULL)(NULL)(NULL)(NULL)(NULL)
Error: (07/22/2016 06:30:39 PM) (Source: MsiInstaller)(User: NT AUTHORITY)
Description: Microsoft Office Office 64-bit Components 2010Update for Microsoft Office 2010 (KB2553347) 32-Bit Edition1603(NULL)(NULL)(NULL)
Error: (07/22/2016 04:46:28 PM) (Source: Application Error)(User: )
Description: SystemSettings.exe10.0.10240.16384559f39aeSettingsHandlers_StorageSense.dll10.0.10240.16384559f3d87c000000500000000000174b9173c01d1e409f3ab7fd8C:\WINDOWS\ImmersiveControlPanel\SystemSettings.exeC:\Windows\System32\SettingsHandlers_StorageSense.dll969f40f9-f242-4e30-bdeb-f9f31b8f6359windows.immersivecontrolpanel_6.2.0.0_neutral_neutral_cw5n1h2txyewymicrosoft.windows.immersivecontrolpanel
Error: (07/22/2016 12:27:15 PM) (Source: Microsoft-Windows-Immersive-Shell)(User: Admin-HP)
Description: Microsoft.Windows.Cortana_cw5n1h2txyewy!CortanaUI-2144927141
Error: (07/22/2016 08:35:33 AM) (Source: MsiInstaller)(User: Admin-HP)
Description: Google Update Helper{1CAD0644-2CF1-4EA6-B512-0F59D9EAB13C}1647(NULL)(NULL)(NULL)
Error: (07/21/2016 07:32:04 PM) (Source: Microsoft-Windows-Immersive-Shell)(User: Admin-HP)
Description: Microsoft.LockApp_cw5n1h2txyewy!WindowsDefaultLockScreen-2147023170
Error: (07/21/2016 05:53:32 PM) (Source: Application Error)(User: )
Description: dwm.exe10.0.10240.16384559f3907KERNELBASE.dll10.0.10240.1676656e8d499e0464645000000000002a1c825d401d1e30c84ddd463C:\WINDOWS\System32\dwm.exeC:\WINDOWS\system32\KERNELBASE.dllf1d5e194-87d3-49a3-a759-a8305742d844
CodeIntegrity Errors:
===================================
Date: 2016-05-08 10:59:28.201
Description: Code Integrity determined that a process (\Device\HarddiskVolume2\Windows\Microsoft.NET\Framework\v4.0.30319\mscorsvw.exe) attempted to load \Device\HarddiskVolume2\Windows\assembly\GAC\Microsoft.StdFormat\7.0.3300.0__b03f5f7f11d50a3a\Microsoft.StdFormat.dll that did not meet the Microsoft signing level requirements.
Date: 2016-05-08 10:59:28.024
Description: Code Integrity determined that a process (\Device\HarddiskVolume2\Windows\Microsoft.NET\Framework\v4.0.30319\mscorsvw.exe) attempted to load \Device\HarddiskVolume2\Windows\assembly\GAC\ADODB\7.0.3300.0__b03f5f7f11d50a3a\ADODB.dll that did not meet the Microsoft signing level requirements.
Date: 2016-05-08 10:59:27.812
Description: Code Integrity determined that a process (\Device\HarddiskVolume2\Windows\Microsoft.NET\Framework\v4.0.30319\mscorsvw.exe) attempted to load \Device\HarddiskVolume2\Windows\assembly\GAC\MSDATASRC\7.0.3300.0__b03f5f7f11d50a3a\MSDATASRC.dll that did not meet the Microsoft signing level requirements.
Date: 2016-05-08 10:59:27.564
Description: Code Integrity determined that a process (\Device\HarddiskVolume2\Windows\Microsoft.NET\Framework\v4.0.30319\mscorsvw.exe) attempted to load \Device\HarddiskVolume2\Windows\assembly\GAC\Microsoft.StdFormat\7.0.3300.0__b03f5f7f11d50a3a\Microsoft.StdFormat.dll that did not meet the Microsoft signing level requirements.
Date: 2016-05-08 10:59:27.471
Description: Code Integrity determined that a process (\Device\HarddiskVolume2\Windows\Microsoft.NET\Framework\v4.0.30319\mscorsvw.exe) attempted to load \Device\HarddiskVolume2\Windows\assembly\GAC\ADODB\7.0.3300.0__b03f5f7f11d50a3a\ADODB.dll that did not meet the Microsoft signing level requirements.
Date: 2016-05-08 10:59:27.330
Description: Code Integrity determined that a process (\Device\HarddiskVolume2\Windows\Microsoft.NET\Framework\v4.0.30319\mscorsvw.exe) attempted to load \Device\HarddiskVolume2\Windows\assembly\GAC\MSDATASRC\7.0.3300.0__b03f5f7f11d50a3a\MSDATASRC.dll that did not meet the Microsoft signing level requirements.
Date: 2016-05-08 10:59:22.939
Description: Code Integrity determined that a process (\Device\HarddiskVolume2\Windows\Microsoft.NET\Framework\v4.0.30319\mscorsvw.exe) attempted to load \Device\HarddiskVolume2\Windows\assembly\GAC\stdole\7.0.3300.0__b03f5f7f11d50a3a\stdole.dll that did not meet the Microsoft signing level requirements.
Date: 2016-05-08 10:59:21.447
Description: Code Integrity determined that a process (\Device\HarddiskVolume2\Windows\Microsoft.NET\Framework\v4.0.30319\mscorsvw.exe) attempted to load \Device\HarddiskVolume2\Windows\assembly\GAC\stdole\7.0.3300.0__b03f5f7f11d50a3a\stdole.dll that did not meet the Microsoft signing level requirements.
Date: 2016-05-07 10:13:52.849
Description: Code Integrity determined that a process (\Device\HarddiskVolume2\Windows\Microsoft.NET\Framework64\v4.0.30319\mscorsvw.exe) attempted to load \Device\HarddiskVolume2\Windows\assembly\GAC\Microsoft.StdFormat\7.0.3300.0__b03f5f7f11d50a3a\Microsoft.StdFormat.dll that did not meet the Microsoft signing level requirements.
Date: 2016-05-07 10:13:52.676
Description: Code Integrity determined that a process (\Device\HarddiskVolume2\Windows\Microsoft.NET\Framework64\v4.0.30319\mscorsvw.exe) attempted to load \Device\HarddiskVolume2\Windows\assembly\GAC\ADODB\7.0.3300.0__b03f5f7f11d50a3a\ADODB.dll that did not meet the Microsoft signing level requirements.
=========================== Installed Programs ============================
360 Total Security (HKLM-x32\...\360TotalSecurity) (Version: 8.6.0.1140 - 360 Security Center)
Adobe Flash Player 22 NPAPI (HKLM-x32\...\Adobe Flash Player NPAPI) (Version: 22.0.0.192 - Adobe Systems Incorporated)
Adobe Flash Player 22 PPAPI (HKLM-x32\...\Adobe Flash Player PPAPI) (Version: 22.0.0.209 - Adobe Systems Incorporated)
Adobe Reader XI (11.0.16) (HKLM-x32\...\{AC76BA86-7AD7-1033-7B44-AB0000000001}) (Version: 11.0.16 - Adobe Systems Incorporated)
Agatha Christie - Peril at End House (HKLM-x32\...\WTA-adece886-22ed-47b6-bba0-9ec02042ca6f) (Version: 2.2.0.95 - WildTangent) Hidden
Audacity 2.1.0 (HKLM-x32\...\Audacity_is1) (Version: 2.1.0 - Audacity Team)
Bejeweled 3 (HKLM-x32\...\WTA-cc617191-81c5-4649-8255-3d37d9d6141b) (Version: 2.2.0.97 - WildTangent) Hidden
Bing Bar (HKLM-x32\...\{1E03DB52-D5CB-4338-A338-E526DD4D4DB1}) (Version: 7.0.610.0 - Microsoft Corporation)
Blackhawk Striker 2 (HKLM-x32\...\WTA-f745116d-0448-476d-aa2a-f3d3a85f096d) (Version: 2.2.0.95 - WildTangent) Hidden
Blasterball 3 (HKLM-x32\...\WTA-cf9d7d2b-16a6-477e-af0e-f37c0373f8ff) (Version: 2.2.0.97 - WildTangent) Hidden
Blio (HKLM-x32\...\{9368DDD5-CE7F-4BD7-A83A-F00FABE338EC}) (Version: 2.2.6699 - K-NFB Reading Technology, Inc.)
Bounce Symphony (HKLM-x32\...\WTA-61144ec7-9623-40f1-916b-a08b810a39ff) (Version: 2.2.0.97 - WildTangent) Hidden
Cake Mania (HKLM-x32\...\WTA-657aa79f-4740-4ffd-9d42-7443fee74ca9) (Version: 2.2.0.95 - WildTangent) Hidden
Chromium (HKCU\...\Chromium) (Version: 51.0.2683.0 - Chromium)
Chronicles of Albian (HKLM-x32\...\WTA-fe2f2ce9-ea5d-4ff8-bc0c-8f0f98a5259a) (Version: 2.2.0.95 - WildTangent) Hidden
Chuzzle Deluxe (HKLM-x32\...\WTA-c005653b-ab05-4da1-9723-a638f23175ee) (Version: 2.2.0.95 - WildTangent) Hidden
Cisco EAP-FAST Module (HKLM-x32\...\{64BF0187-F3D2-498B-99EA-163AF9AE6EC9}) (Version: 2.2.14 - Cisco Systems, Inc.)
Cisco LEAP Module (HKLM-x32\...\{51C7AD07-C3F6-4635-8E8A-231306D810FE}) (Version: 1.0.19 - Cisco Systems, Inc.)
Cisco PEAP Module (HKLM-x32\...\{ED5776D5-59B4-46B7-AF81-5F2D94D7C640}) (Version: 1.1.6 - Cisco Systems, Inc.)
Cradle of Rome 2 (HKLM-x32\...\WTA-227c80a2-21c7-4185-a0b0-a747053828d1) (Version: 2.2.0.95 - WildTangent) Hidden
CyberLink YouCam (HKLM-x32\...\InstallShield_{01FB4998-33C4-4431-85ED-079E3EEFE75D}) (Version: 3.5.1.4119 - CyberLink Corp.)
D3DX10 (HKLM-x32\...\{E09C4DB7-630C-4F06-A631-8EA7239923AF}) (Version: 15.4.2368.0902 - Microsoft) Hidden
ESU for Microsoft Windows 7 SP1 (HKLM-x32\...\{E96CAA2A-0244-4A2A-8403-0C3C9534778B}) (Version: 2.1.1 - Hewlett-Packard)
Evernote v. 4.2.3 (HKLM-x32\...\{F761359C-9CED-45AE-9A51-9D6605CD55C4}) (Version: 4.2.3.22 - Evernote Corp.)
Farm Frenzy (HKLM-x32\...\WTA-07dd4a15-af59-4f9b-87b4-19ce85e0b66c) (Version: 2.2.0.95 - WildTangent) Hidden
FATE (HKLM-x32\...\WTA-bee71dbf-9875-4bd0-9f51-2863426d06d3) (Version: 2.2.0.97 - WildTangent) Hidden
Freemake Video Converter version 4.1.9 (HKLM-x32\...\Freemake Video Converter_is1) (Version: 4.1.9 - Ellora Assets Corporation)
Freemake Video Downloader (HKLM-x32\...\Freemake Video Downloader_is1) (Version: 3.8.0 - Ellora Assets Corporation)
GIMP 2.8.14 (HKLM\...\GIMP-2_is1) (Version: 2.8.14 - The GIMP Team)
Google Chrome (HKLM-x32\...\Google Chrome) (Version: 51.0.2704.103 - Google Inc.)
Google Earth (HKLM-x32\...\{817750FA-EC6A-485D-9901-0683AE6FFDF1}) (Version: 7.1.5.1557 - Google)
Google Toolbar for Internet Explorer (HKLM-x32\...\{18455581-E099-4BA8-BC6B-F34B2F06600C}) (Version: 1.0.0 - Google Inc.) Hidden
Google Toolbar for Internet Explorer (HKLM-x32\...\{2318C2B1-4965-11d4-9B18-009027A5CD4F}) (Version: 7.5.7619.1252 - Google Inc.)
Google Update Helper (HKLM-x32\...\{60EC980A-BDA2-4CB6-A427-B07A5498B4CA}) (Version: 1.3.30.3 - Google Inc.) Hidden
Governor of Poker 2 Premium Edition (HKLM-x32\...\WTA-28c40a23-2cb0-4857-93ac-3ae881416080) (Version: 2.2.0.95 - WildTangent) Hidden
Hewlett-Packard ACLM.NET v1.2.2.3 (HKLM-x32\...\{6F340107-F9AA-47C6-B54C-C3A19F11553F}) (Version: 1.00.0000 - Hewlett-Packard Company) Hidden
HP Deskjet 1510 series Basic Device Software (HKLM\...\{D17E60E8-478A-4D4A-8147-21D481B5CA55}) (Version: 32.2.188.47710 - Hewlett-Packard Co.)
HP Deskjet 1510 series Help (HKLM-x32\...\{2E25FCEB-EFCB-4696-AA01-D3CBAC721831}) (Version: 30.0.0 - Hewlett Packard)
HP Documentation (HKLM-x32\...\{68A55875-B6DD-41E8-8CF6-F193D9C47051}) (Version: 1.1.0.0 - Hewlett-Packard)
HP Games (HKLM-x32\...\WildTangent hp Master Uninstall) (Version: 1.0.2.5 - WildTangent)
HP Launch Box (HKLM\...\{9CAB2212-0732-4827-8EC4-61D8EF0AA65B}) (Version: 1.0.11 - Hewlett-Packard Company)
HP MovieStore (HKLM-x32\...\{9008D736-35CA-40DB-A2BE-5F32D954E5AA}) (Version: 2.0 - Hewlett-Packard Company)
HP On Screen Display (HKLM-x32\...\{D7670221-BF9B-4DFF-B26B-5BE55A87329F}) (Version: 1.2.2 - Hewlett-Packard Company)
HP Photo Creations (HKLM-x32\...\HP Photo Creations) (Version: 1.0.0.7702 - HP)
HP Power Manager (HKLM-x32\...\{872B1C80-38EC-4A31-A25C-980820593900}) (Version: 1.2.3 - Hewlett-Packard Company)
HP Quick Launch (HKLM-x32\...\{53B17A98-5BF0-40BC-AAFF-850A357975AC}) (Version: 2.7.2 - Hewlett-Packard Company)
HP QuickWeb (HKLM-x32\...\{8B52057C-15DB-433E-957C-E279BC7D07E3}) (Version: 3.1.0.9742 - Hewlett-Packard Company)
HP Setup (HKLM-x32\...\{5036764A-435D-40C9-869C-31085A3D741D}) (Version: 8.7.4751.3798 - Hewlett-Packard Company)
HP Setup Manager (HKLM-x32\...\{AE856388-AFAD-4753-81DF-D96B19D0A17C}) (Version: 1.1.13476.3753 - Hewlett-Packard Company)
HP Software Framework (HKLM-x32\...\{28FE073B-1230-4BF6-830C-7434FD0C0069}) (Version: 4.1.13.1 - Hewlett-Packard Company)
HP Support Solutions Framework (HKLM-x32\...\{55065080-504F-43BB-BE00-36B80D7D39A5}) (Version: 12.4.18.7 - Hewlett-Packard Company)
HP Update (HKLM-x32\...\{912D30CF-F39E-4B31-AD9A-123C6B794EE2}) (Version: 5.005.002.002 - Hewlett-Packard)
Intel® Control Center (HKLM-x32\...\{F8A9085D-4C7A-41a9-8A77-C8998A96C421}) (Version: 1.2.1.1007 - Intel Corporation)
Intel® Management Engine Components (HKLM-x32\...\{65153EA5-8B6E-43B6-857B-C6E4FC25798A}) (Version: 6.0.0.1179 - Intel Corporation)
Intel® Processor Graphics (HKLM-x32\...\{F0E3AD40-2BBD-4360-9C76-B9AC9A5886EA}) (Version: 8.15.10.2353 - Intel Corporation)
Intel® Rapid Storage Technology (HKLM-x32\...\{3E29EE6C-963A-4aae-86C1-DC237C4A49FC}) (Version: 10.6.0.1002 - Intel Corporation)
Java 8 Update 45 (HKLM-x32\...\{26A24AE4-039D-4CA4-87B4-2F83218045F0}) (Version: 8.0.450 - Oracle Corporation)
Jewel Quest: The Sleepless Star - Collector's Edition (HKLM-x32\...\WTA-fe6c4247-8a9d-46b0-a840-2b2f416b3657) (Version: 2.2.0.95 - WildTangent) Hidden
Junk Mail filter update (HKLM-x32\...\{1F6AB0E7-8CDD-4B93-8A23-AA9EB2FEFCE4}) (Version: 15.4.3502.0922 - Microsoft Corporation) Hidden
LAME v3.99.3 (for Windows) (HKLM-x32\...\LAME_is1) (Version: - )
Mah Jong Medley (HKLM-x32\...\WTA-887c9daf-c718-423e-9d37-2bf81aae537f) (Version: 2.2.0.95 - WildTangent) Hidden
Mesh Runtime (HKLM-x32\...\{8C6D6116-B724-4810-8F2D-D047E6B7D68E}) (Version: 15.4.5722.2 - Microsoft Corporation) Hidden
Metric Collection SDK 35 (HKLM-x32\...\{C2B5B5B0-2545-4E94-B4BA-548D4BF0B196}) (Version: 1.2.0010.00 - Lenovo Group Limited) Hidden
Microsoft Office Professional Plus 2010 (HKLM-x32\...\Office14.PROPLUS) (Version: 14.0.4734.1000 - Microsoft Corporation)
Microsoft Silverlight (HKLM\...\{89F4137D-6C26-4A84-BDB8-2E5A4BB71E00}) (Version: 5.1.41212.0 - Microsoft Corporation)
Microsoft SQL Server 2005 Compact Edition [ENU] (HKLM-x32\...\{F0B430D1-B6AA-473D-9B06-AA3DD01FD0B8}) (Version: 3.1.0000 - Microsoft Corporation)
Microsoft Visual C++ 2005 Redistributable (HKLM-x32\...\{710f4c1c-cc18-4c49-8cbf-51240c89a1a2}) (Version: 8.0.61001 - Microsoft Corporation)
Microsoft Visual C++ 2008 Redistributable - x64 9.0.30729.17 (HKLM\...\{8220EEFE-38CD-377E-8595-13398D740ACE}) (Version: 9.0.30729 - Microsoft Corporation)
Microsoft Visual C++ 2008 Redistributable - x64 9.0.30729.4148 (HKLM\...\{4B6C7001-C7D6-3710-913E-5BC23FCE91E6}) (Version: 9.0.30729.4148 - Microsoft Corporation)
Microsoft Visual C++ 2008 Redistributable - x64 9.0.30729.6161 (HKLM\...\{5FCE6D76-F5DC-37AB-B2B8-22AB8CEDB1D4}) (Version: 9.0.30729.6161 - Microsoft Corporation)
Microsoft Visual C++ 2008 Redistributable - x86 9.0.30729.4148 (HKLM-x32\...\{1F1C2DFC-2D24-3E06-BCB8-725134ADF989}) (Version: 9.0.30729.4148 - Microsoft Corporation)
Microsoft Visual C++ 2008 Redistributable - x86 9.0.30729.6161 (HKLM-x32\...\{9BE518E6-ECC6-35A9-88E4-87755C07200F}) (Version: 9.0.30729.6161 - Microsoft Corporation)
Microsoft Visual C++ 2010 x64 Redistributable - 10.0.40219 (HKLM\...\{1D8E6291-B0D5-35EC-8441-6616F567A0F7}) (Version: 10.0.40219 - Microsoft Corporation)
Microsoft Visual C++ 2010 x86 Redistributable - 10.0.40219 (HKLM-x32\...\{F0C3E5D1-1ADE-321E-8167-68EF0DE699A5}) (Version: 10.0.40219 - Microsoft Corporation)
Microsoft Visual Studio 2010 Tools for Office Runtime (x64) (HKLM\...\Microsoft Visual Studio 2010 Tools for Office Runtime (x64)) (Version: 10.0.50903 - Microsoft Corporation)
MSXML 4.0 SP3 Parser (KB2758694) (HKLM-x32\...\{1D95BA90-F4F8-47EC-A882-441C99D30C1E}) (Version: 4.30.2117.0 - Microsoft Corporation)
MyFreeCodec (HKCU\...\MyFreeCodec) (Version: - )
Mystery of Mortlake Mansion (HKLM-x32\...\WTA-654b1f4c-49e0-4a89-9c31-880e05927973) (Version: 2.2.0.97 - WildTangent) Hidden
Namco All-Stars: PAC-MAN (HKLM-x32\...\WTA-40436781-0771-43e9-90f1-f0b21871e7c7) (Version: 2.2.0.95 - WildTangent) Hidden
Nitro Pro 8 (HKLM\...\{0C6A0300-181F-400D-80C2-833A7E7461ED}) (Version: 8.0.2.4 - Nitro)
Opera Stable 38.0.2220.41 (HKLM-x32\...\Opera 38.0.2220.41) (Version: 38.0.2220.41 - Opera Software)
Penguins! (HKLM-x32\...\WTA-9c483297-2c0b-4e52-8714-3b478983a0f6) (Version: 2.2.0.95 - WildTangent) Hidden
Plants vs. Zombies - Game of the Year (HKLM-x32\...\WTA-89c8791f-2f2c-4afe-aa76-918bcf703b33) (Version: 2.2.0.95 - WildTangent) Hidden
PlayReady PC Runtime x86 (HKLM-x32\...\{CCA5EAAD-92F4-4B7A-B5EE-14294C66AB61}) (Version: 1.3.0 - Microsoft Corporation)
Poker Superstars III (HKLM-x32\...\WTA-5f7cb5e7-e662-4dd4-ae4b-cb001ab0ed67) (Version: 2.2.0.95 - WildTangent) Hidden
Polar Bowler (HKLM-x32\...\WTA-0ec51801-033d-4617-a050-728e77631270) (Version: 2.2.0.97 - WildTangent) Hidden
Polar Golfer (HKLM-x32\...\WTA-87609f51-e7c2-4747-a175-99957dc2679b) (Version: 2.2.0.95 - WildTangent) Hidden
PriceFountain (HKCU\...\QuizBrigandage) (Version: - )
Product Improvement Study for HP Deskjet 1510 series (HKLM\...\{35DB2630-846E-47C5-AF84-9D6AC3629F55}) (Version: 32.2.188.47710 - Hewlett-Packard Co.)
Quick Bridge 3.1 (remove only) (HKLM-x32\...\Quick Bridge 3.1) (Version: - )
Realtek Ethernet Controller Driver (HKLM-x32\...\{8833FFB6-5B0C-4764-81AA-06DFEED9A476}) (Version: 7.42.304.2011 - Realtek)
Realtek High Definition Audio Driver (HKLM-x32\...\{F132AF7F-7BCA-4EDE-8A7C-958108FE7DBC}) (Version: 6.0.1.7535 - Realtek Semiconductor Corp.)
Realtek PCIE Card Reader (HKLM-x32\...\{C1594429-8296-4652-BF54-9DBE4932A44C}) (Version: 6.1.7600.77 - Realtek Semiconductor Corp.)
REALTEK Wireless LAN Driver (HKLM-x32\...\{9D3D8C60-A55F-4123-B2B9-173F09590E16}) (Version: 1.00.11.0706 - REALTEK Semiconductor Corp.)
Recovery Manager (HKLM-x32\...\{DBCD5E64-7379-4648-9444-8A6558DCB614}) (Version: 2.0.0 - Hewlett-Packard) Hidden
RoxioNow Player (HKLM-x32\...\{0EDEB615-1A60-425E-8306-0E10519C7B55}) (Version: 1.9.5.103 - RoxioNow)
Samsung Kies (HKLM-x32\...\{758C8301-2696-4855-AF45-534B1200980A}) (Version: 2.6.1.13105_7 - Samsung Electronics Co., Ltd.) Hidden
Samsung Kies (HKLM-x32\...\InstallShield_{758C8301-2696-4855-AF45-534B1200980A}) (Version: 2.6.1.13105_7 - Samsung Electronics Co., Ltd.)
Samsung USB Driver for Mobile Phones (HKLM\...\{D0795B21-0CDA-4a92-AB9E-6E92D8111E44}) (Version: 1.5.59.0 - Samsung Electronics Co., Ltd.)
SHAREit (HKLM-x32\...\SHAREit_is1) (Version: 3.5.0.1144 - Lenovo)
Slingo Supreme (HKLM-x32\...\WTA-a201309e-54cb-471b-b2b2-cb08d6e23a57) (Version: 2.2.0.97 - WildTangent) Hidden
Smart Switch (HKLM-x32\...\{74FA5314-85C8-4E2A-907D-D9ECCCB770A7}) (Version: 4.1.16014.12 - Samsung Electronics Co., Ltd.) Hidden
Smart Switch (HKLM-x32\...\InstallShield_{74FA5314-85C8-4E2A-907D-D9ECCCB770A7}) (Version: 4.1.16014.12 - Samsung Electronics Co., Ltd.)
StarToken-NG (HKLM-x32\...\{9AEF25CF-6F43-41FB-9DDD-9BFA15EE81FD}) (Version: 3.1.12 - Bank of India)
Synaptics TouchPad Driver (HKLM\...\SynTPDeinstKey) (Version: 19.0.12.98 - Synaptics Incorporated)
Update Installer for WildTangent Games App (HKLM-x32\...\{2FA94A64-C84E-49d1-97DD-7BF06C7BBFB2}.WildTangent Games App) (Version: - WildTangent) Hidden
UpdateAssistant (HKLM-x32\...\{139493B2-F1BC-4F05-A974-B49297C1EB04}) (Version: 1.1.0.0 - Microsoft Corporation) Hidden
Vacation Quest - The Hawaiian Islands (HKLM-x32\...\WTA-e5a22790-5f26-46b4-bd19-f0b3a53ae654) (Version: 2.2.0.97 - WildTangent) Hidden
Virtual Villagers 5 - New Believers (HKLM-x32\...\WTA-4321a835-a749-4fc6-9097-d1516a02a344) (Version: 2.2.0.97 - WildTangent) Hidden
VLC media player (HKLM-x32\...\VLC media player) (Version: 2.2.4 - VideoLAN)
WildTangent Games App (HP Games) (HKLM-x32\...\{70B446D1-E03B-4ab0-9B3C-0832142C9AA8}.WildTangent Games App-hp) (Version: 4.0.5.2 - WildTangent) Hidden
Winamp (HKLM-x32\...\Winamp) (Version: 5.541 - Nullsoft, Inc)
Windows 10 Upgrade Assistant (HKLM-x32\...\{D5C69738-B486-402E-85AC-2456D98A64E4}) (Version: 1.4.9200.17329 - Microsoft Corporation)
Windows Live Essentials (HKLM-x32\...\WinLiveSuite) (Version: 15.4.3508.1109 - Microsoft Corporation)
Windows Live Mesh ActiveX Control for Remote Connections (HKLM-x32\...\{2902F983-B4C1-44BA-B85D-5C6D52E2C441}) (Version: 15.4.5722.2 - Microsoft Corporation)
WinPcap 4.1.2 (HKLM-x32\...\WinPcapInst) (Version: 4.1.0.2001 - CACE Technologies)
WinRAR archiver (HKLM-x32\...\WinRAR archiver) (Version: - )
WinZip (HKLM-x32\...\WinZip) (Version: 9.0 SR-1 (6224) - WinZip Computing, Inc.)
Zuma Deluxe (HKLM-x32\...\WTA-c6c46fe9-d8cd-47fd-bdde-a0231815943f) (Version: 2.2.0.95 - WildTangent) Hidden
========================= Devices: ================================
========================= Restore Points ==================================
18-05-2016 06:08:49 Windows Update
11-07-2016 03:34:52 Windows Update
21-07-2016 04:26:36 Windows Update
**** End of log ****
Hope this gives some clues!