My Asus laptop with Windows 10 won't boot, and I would really appreciate your help!
Here's what happened: I was on vacation and had the laptop running for days, and it got slow, so I wanted to restart it, which usually helped. It took me a while to close all my open programs, but Firefox had a lot of tabs open and wasn't responding. I really needed to look up something important, so I was impatient and wanted to close Firefox through the Task Manager before restarting, so I pressed CTRL+ALT+DEL. It showed the usual purple screen that says "Please wait" before it gives me the options that include opening the Task Manager. I waited a pretty long time, however, and nothing happened. What I had to do got really urgent, so I impatiently decided to turn off the computer by pressing and holding the power key. It finally did turn off, but when I tried to start it again, it showed a blue screen with error 0xc0000185 and the message "The boot configuration data for your PC is missing or contains errors."
I left it sitting around with that screen for a while, and then the blue screen started flashing on and off. After a while, the Asus startup logo came on again, and I thought it had recovered itself, but it stayed on that screen for a pretty long time with the usual waiting throbber under the logo. Then the screen turned black, though still backlit, and then the light turned off completely, with just my F2 key and my power key illuminated. When I listened closely, I could still hear a very soft noise, as if the computer was still working on something.
I left it sitting like this over night (plugged in), but closed and put it away in the morning. Now, when I open it and turn it on, the Asus logo comes on again, and then it goes back to that black screen, and nothing else happens. The blue screen has not come on again so far.
I know I shouldn't have been so impatient, and I'm not usually like this, but it really was very urgent and important. Is there anything I can do? I really don't want to lose all my data... I would really appreciate your help!
Oh I forgot to say that I got a different blue screen before I turned off the computer, about a faulty something (it only showed for a second, and I don't remember) and that the computer would restart automatically. I get a message like that every now and then, but it always restarted without problems.
Whan I start the computer now, the Asus startup logo comes on as usual, but it goes to a black screen quickly and stays there, but it still makes little rumbling noises.
Edited by jaffacake, 27 July 2016 - 04:42 AM.