I just bought a new inspiron 15 3000 laptop and I've only been on it a few times, before going back to my old desk top out of frustration. My laptop keeps saying 'not responding' and keeps freezing. It does this more times than it doesn't, probably 3 times out of 4 it freezes. I haven't downloaded anything but Norton since I got it. Even when it does download a site it is extremely slow. Please help.

windows 10 keeps freezing and not responding (Resolved).

Best Answer phillpower2 , 26 October 2016 - 08:27 AM
Hello Pearlcatdesign, Are you aware that Windows 8, 8.1 and 10 have an updated version of Windows Defender that offers the same real time protection as Microsoft Security Essentials, you do no... Go to the full post »
#1
Posted 25 October 2016 - 10:39 PM

#2
Posted 26 October 2016 - 08:27 AM

Hello Pearlcatdesign,
Are you aware that Windows 8, 8.1 and 10 have an updated version of Windows Defender that offers the same real time protection as Microsoft Security Essentials, you do not need third party AV protection and by not installing any you are reducing the possibility of potential conflicts and freeing up resources on your computer, information courtesy of admin here
If your AV protection is a paid for product, please make a note of the product key number and then for testing purposes uninstall Norton using the proper removal tool from here to see if the problem is solved.
#3
Posted 26 October 2016 - 08:27 PM

Okay, but what if I would rather have Norton? I just wish I'd really not gone past windows 7 now because everything seems so invasive now. I bought Norton thinking maybe I could have one thing that they hadn't already installed and decided for me. I have an XP which I love but it's a desk top and I need a lap top too. But having lived with my xp since it was new, until a week ago when I got this one maybe I'm just a little behind in the times? LOL So are you saying I'd be better off not fighting it and just let them run the show? If I have to I will. BTW is there anyway to turn this into a windows 7 and get rid of 10 if it came with it?
Thanks, Pearl
#4
Posted 27 October 2016 - 02:38 AM

Uninstalling Norton is a troubleshooting step that is easily reversible later if proven not to be the cause of your problems, leave as is for now and do the following for us;
Download then run Speccy (free) and post the resultant url for us, details here, this will provide us with information about your computer hardware + any software that you have installed that may explain the present issue/s.
BTW is there anyway to turn this into a windows 7 and get rid of 10 if it came with it?
Not if Windows 10 was pre installed, upgrading from an earlier OS to Windows 10 gives the end user a month to roll back to the previous OS if they do not like Windows 10, being pre installed your OS will not give you this option, purchasing Windows 7 media and the appropriate product key is the only way to go from 10 to 7 in your situation.
#5
Posted 27 October 2016 - 06:23 AM

Check your OS on viruses and clean registry.
#6
Posted 28 October 2016 - 11:54 PM

Hello Pearlcatdesign,
Are you aware that Windows 8, 8.1 and 10 have an updated version of Windows Defender that offers the same real time protection as Microsoft Security Essentials, you do not need third party AV protection and by not installing any you are reducing the possibility of potential conflicts and freeing up resources on your computer, information courtesy of admin here
If your AV protection is a paid for product, please make a note of the product key number and then for testing purposes uninstall Norton using the proper removal tool from here to see if the problem is solved.
http://speccy.pirifo...IZHu7xNSRTBGdSzOkay here it is. Thanks
#7
Posted 29 October 2016 - 04:40 AM

You have two AV programs running, this will cause instability and may actually lead to you being left unprotected, from your Speccy report;

#8
Posted 01 November 2016 - 11:54 PM

Thank you, thank you
#9
Posted 02 November 2016 - 05:48 AM

You are welcome Pearlcatdesign, glad we could help and thank you for the follow up
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