[phillpower2]

Hello mlansky,

 

As per my reply #10, provide screenshots of both for us if you will;

 

Download Process Explorer which you can obtain from here

Save it to your desktop then run it (Vista or Win7 - right click and Run as Administrator).  

View, Select Column, check Verified Signer, OK

Options, Verify Image Signatures

 

Click twice on the CPU column header to arrange things by CPU usage, this will put the services with the highest CPU usage at the top of the log. 

 

 

 

Use the Crucial system scanner tool here to find the best recommended RAM for your system, no need to purchase from there, write down the details, let us know what is suggested and we can take a look for you. 

 

 

Screenshot instructions should you need them;

 

To capture and post a screenshot;

 

Click on the ALT key + PRT SCR key..its on the top row..right hand side..now click on start...all programs...accessories...paint....left click in the white area ...press CTRL + V...click on file...click on save...save it to your desktop...name it something related to the screen your capturing... BE SURE TO SAVE IT AS A .JPG ...otherwise it may be to big to upload... Click on the More Reply Options tab then after typing in any response you have... click on Choose File...desktop...find the screenshot..select it and click on Attach This File...on the lower left...after it says upload successful...click on add reply like you normally would.

 

Screenshot instructions are provided to assist those that may read this topic but are not yet aware of the “how to”.

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Hello mlansky,

 

As per my reply #10, provide screenshots of both for us if you will;

 

Download Process Explorer which you can obtain from here

Save it to your desktop then run it (Vista or Win7 - right click and Run as Administrator).  

View, Select Column, check Verified Signer, OK

Options, Verify Image Signatures

 

Click twice on the CPU column header to arrange things by CPU usage, this will put the services with the highest CPU usage at the top of the log. 

 

 

 

Use the Crucial system scanner tool here to find the best recommended RAM for your system, no need to purchase from there, write down the details, let us know what is suggested and we can take a look for you. 

 

 

Screenshot instructions should you need them;

 

To capture and post a screenshot;

 

Click on the ALT key + PRT SCR key..its on the top row..right hand side..now click on start...all programs...accessories...paint....left click in the white area ...press CTRL + V...click on file...click on save...save it to your desktop...name it something related to the screen your capturing... BE SURE TO SAVE IT AS A .JPG ...otherwise it may be to big to upload... Click on the More Reply Options tab then after typing in any response you have... click on Choose File...desktop...find the screenshot..select it and click on Attach This File...on the lower left...after it says upload successful...click on add reply like you normally would.

 

Screenshot instructions are provided to assist those that may read this topic but are not yet aware of the “how to”.

 

Hi phillpower2,

 

Thank you once again for your reply. Here is the screenshot of the results from the "Crucial System Scanner Tool' along with a screenshot of my 'Process Explorer'.

 

Thanks again for all your patience & help. It is much appreciated.

 

mlansky

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[mlansky]

Hello mlansky,

 

As per my reply #10, provide screenshots of both for us if you will;

 

Download Process Explorer which you can obtain from here

Save it to your desktop then run it (Vista or Win7 - right click and Run as Administrator).  

View, Select Column, check Verified Signer, OK

Options, Verify Image Signatures

 

Click twice on the CPU column header to arrange things by CPU usage, this will put the services with the highest CPU usage at the top of the log. 

 

 

 

Use the Crucial system scanner tool here to find the best recommended RAM for your system, no need to purchase from there, write down the details, let us know what is suggested and we can take a look for you. 

 

 

Screenshot instructions should you need them;

 

To capture and post a screenshot;

 

Click on the ALT key + PRT SCR key..its on the top row..right hand side..now click on start...all programs...accessories...paint....left click in the white area ...press CTRL + V...click on file...click on save...save it to your desktop...name it something related to the screen your capturing... BE SURE TO SAVE IT AS A .JPG ...otherwise it may be to big to upload... Click on the More Reply Options tab then after typing in any response you have... click on Choose File...desktop...find the screenshot..select it and click on Attach This File...on the lower left...after it says upload successful...click on add reply like you normally would.

 

Screenshot instructions are provided to assist those that may read this topic but are not yet aware of the “how to”.

 

Hi phillpower2,

 

Thank you once again for your reply. Here is the screenshot of the results from the "Crucial System Scanner Tool' along with a screenshot of my 'Process Explorer'.

 

Thanks again for all your patience & help. It is much appreciated.

 

mlansky

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• 

[phillpower2]

Hello mlansky,

 

You need to click on the View more compatible memory upgrades tab, when you do it should list 4GB DDR3L as an option, two of these is what you need but before purchasing please confirm that you are running Windows 10 64-bit, you should be as the computer shipped with Windows 7 64-bit and if you upgraded for free you should have Windows 10 64-bit.

 

Process Explorer shows that nothing is hogging the CPU resources which is good news.

[mlansky]

Hello mlansky,

 

You need to click on the View more compatible memory upgrades tab, when you do it should list 4GB DDR3L as an option, two of these is what you need but before purchasing please confirm that you are running Windows 10 64-bit, you should be as the computer shipped with Windows 7 64-bit and if you upgraded for free you should have Windows 10 64-bit.

 

Process Explorer shows that nothing is hogging the CPU resources which is good news.

Hi phillpower2,

 

Yes I am using Windows 10 64-bit and the HP Laptop game with Windows 7 and I upgraded to Windows 10 64-bit in July 2016.

 

Kind regards,

 

mlansky

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[phillpower2]

Hello mlansky,

 

Same Crucial RAM less expensive + free shipping here

[mlansky]

Hello mlansky,

 

Same Crucial RAM less expensive + free shipping here

Hi phillpower2,

 

So I should just purchase this RAM here:

Crucial 8GB (2 x 4GB) 204-Pin DDR3 SO-DIMM DDR3L 1600 (PC3L 12800) Laptop Memory Model CT2KIT51264BF160BJ

 

So just grab that and I should be good to go ie. that's all I'll need? I've never installed RAM before is it fairly straight forward?

 

Thanks again,

 

mlansky

[phillpower2]

Hello mlansky,

 

So I should just purchase this RAM here:

 

 

No link I`m afraid.

 

Upgrading the RAM on your computer is straight forward, just be sure to disconnect the mains power and battery first, ground yourself before handling the new and existing RAM, see pages 51 and 52 here for guidance.

[mlansky]

Hello mlansky,

 

So I should just purchase this RAM here:

 

 

No link I`m afraid.

 

Upgrading the RAM on your computer is straight forward, just be sure to disconnect the mains power and battery first, ground yourself before handling the new and existing RAM, see pages 51 and 52 here for guidance.

 

Hi phillpower2,

 

Sorry, I meant the link you posted here: http://www.newegg.co...N82E16820148807

 

So that is all that I will need? Then just follow the steps that you listed in your previous post to install the RAM?

 

Kind regards,

 

mlansky

[phillpower2]

Hello mlansky,

 

So that is all that I will need? Then just follow the steps that you listed in your previous post to install the RAM?

 

 

Correct 

 

Any questions along the way please ask.

[phillpower2]

Not heard back from you mlansky, do you still require assistance or is the issue now resolved, an update would be appreciated.

[mlansky]

 

Not heard back from you mlansky, do you still require assistance or is the issue now resolved, an update would be appreciated.

 

 

Hi phillpower2,

 

Thanks again for all your help and patience, they are and were greatly appreciated. I think I'm good for now until I get the RAM and then I may have some more questions or require some assistance. Until then, I'm good.

 

Thanks for letting me know that there is nothing wrong with my laptop, checking out the specs or as you put it "the dedicated graphics chip to provide video it is provided by the CPU, the CPU in turn relies on the system memory for support up to a maximum of 1696MB, when you open multiple Windows it is both using up the RAM and putting additional load on the CPU which then heats things up enough for the internal cooling fan to kick in, basically the cooling fan is doing what it is meant to do."

 

I'll let you know once I get the RAM if I need any help going after I got through the 'info' that you listed up above.

 

Thank you once again, you have been a tremendous help!

 

Kind regards,

 

mlansky

[phillpower2]

Hello mlansky,

 

I think I'm good for now until I get the RAM and then I may have some more questions or require some assistance. Until then, I'm good.

 

 

Sorry, didn`t realise that you were not making the purchase straight away, keep us posted, if we don`t hear back before I will check in with you after Xmas.