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my computer keeps hanging & doing strange things


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#16
RKinner

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Do you have another browser you could try?  If not get Chrome:

 

https://www.google.com/chrome/

 

See if you get the same sluggishness.


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#17
hushy

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yea I have chrome and will use that  from now on :)


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#18
RKinner

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Is it running better with Chrome?


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#19
hushy

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Yes its a lot better in chrome :)

I don't hear the fan when using chrome like I did with ie


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#20
RKinner

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Could I see a new Process Explorer log?


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#21
hushy

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Process CPU Private Bytes Working Set PID Description Company Name Verified Signer
System Idle Process 98.05 0 K 24 K 0
procexp64.exe 1.16 47,172 K 60,196 K 5536 Sysinternals Process Explorer Sysinternals - www.sysinternals.com (Verified) Microsoft Corporation
wmpnetwk.exe 0.14 14,040 K 15,056 K 4376 Windows Media Player Network Sharing Service Microsoft Corporation (Verified) Microsoft Windows
dwm.exe 0.13 117,176 K 46,488 K 1696 Desktop Window Manager Microsoft Corporation (Verified) Microsoft Windows
MsMpEng.exe 0.11 154,248 K 132,764 K 952 Antimalware Service Executable Microsoft Corporation (Verified) Microsoft Corporation
csrss.exe 0.08 3,688 K 31,344 K 584 Client Server Runtime Process Microsoft Corporation (Verified) Microsoft Windows
Interrupts 0.07 0 K 0 K n/a Hardware Interrupts and DPCs
MBAMService.exe 0.07 273,408 K 215,744 K 2416 Malwarebytes Service Malwarebytes (Verified) Malwarebytes Corporation
chrome.exe 0.06 96,128 K 131,964 K 2156 Google Chrome Google Inc. (Verified) Google Inc
System 0.05 712 K 16,552 K 4
explorer.exe 0.03 67,688 K 64,704 K 1752 Windows Explorer Microsoft Corporation (Verified) Microsoft Windows
CCleaner64.exe 0.02 13,824 K 1,408 K 4824 CCleaner Piriform Ltd (Verified) Piriform Ltd
rpdsvc.exe 0.01 37,264 K 15,724 K 1852 RealPlayer Cloud Service RealNetworks, Inc. (Verified) RealNetworks
chrome.exe 0.01 48,312 K 90,524 K 1692 Google Chrome Google Inc. (Verified) Google Inc
msseces.exe 0.01 34,136 K 14,744 K 3248 Microsoft Security Client User Interface Microsoft Corporation (Verified) Microsoft Corporation
CCleaner64.exe 0.01 9,140 K 1,500 K 3836 CCleaner Piriform Ltd (Verified) Piriform Ltd
svchost.exe < 0.01 15,232 K 20,800 K 520 Host Process for Windows Services Microsoft Corporation (Verified) Microsoft Windows
SearchIndexer.exe < 0.01 43,104 K 23,044 K 5056 Microsoft Windows Search Indexer Microsoft Corporation (Verified) Microsoft Windows
taskhost.exe < 0.01 21,160 K 17,136 K 1488 Host Process for Windows Tasks Microsoft Corporation (Verified) Microsoft Windows
svchost.exe < 0.01 9,260 K 17,788 K 2020 Host Process for Windows Services Microsoft Corporation (Verified) Microsoft Windows
svchost.exe < 0.01 16,408 K 15,356 K 1144 Host Process for Windows Services Microsoft Corporation (Verified) Microsoft Windows
svchost.exe < 0.01 32,036 K 38,140 K 476 Host Process for Windows Services Microsoft Corporation (Verified) Microsoft Windows
WLIDSVC.EXE < 0.01 7,676 K 8,292 K 2360 Microsoft® Windows Live ID Service Microsoft Corp. (Verified) Microsoft Corporation
chrome.exe < 0.01 63,248 K 64,904 K 3536 Google Chrome Google Inc. (Verified) Google Inc
officeclicktorun.exe < 0.01 14,064 K 9,908 K 1840 Microsoft Office Click-to-Run Microsoft Corporation (Verified) Microsoft Corporation
svchost.exe < 0.01 7,584 K 13,256 K 388 Host Process for Windows Services Microsoft Corporation (Verified) Microsoft Windows
WSHelper.exe 9,100 K 8,144 K 3816 Wondershare Studio Wondershare (Verified) Wondershare software CO.
WmiPrvSE.exe 2,728 K 6,832 K 5344 WMI Provider Host Microsoft Corporation (Verified) Microsoft Windows
WLIDSVCM.EXE 1,492 K 1,872 K 2564 Microsoft® Windows Live ID Service Monitor Microsoft Corp. (Verified) Microsoft Corporation
winlogon.exe 3,104 K 4,052 K 640 Windows Logon Application Microsoft Corporation (Verified) Microsoft Windows
wininit.exe 2,004 K 2,540 K 568 Windows Start-Up Application Microsoft Corporation (Verified) Microsoft Windows
svchost.exe 135,848 K 134,808 K 2312 Host Process for Windows Services Microsoft Corporation (Verified) Microsoft Windows
svchost.exe 5,064 K 8,608 K 884 Host Process for Windows Services Microsoft Corporation (Verified) Microsoft Windows
svchost.exe 26,212 K 20,368 K 160 Host Process for Windows Services Microsoft Corporation (Verified) Microsoft Windows
svchost.exe 12,004 K 13,092 K 1328 Host Process for Windows Services Microsoft Corporation (Verified) Microsoft Windows
svchost.exe 4,988 K 9,524 K 804 Host Process for Windows Services Microsoft Corporation (Verified) Microsoft Windows
svchost.exe 1,168 K 3,004 K 5316 Host Process for Windows Services Microsoft Corporation (Verified) Microsoft Windows
svchost.exe 7,332 K 10,888 K 3644 Host Process for Windows Services Microsoft Corporation (Verified) Microsoft Windows
svchost.exe 2,344 K 5,572 K 992 Host Process for Windows Services Microsoft Corporation (Verified) Microsoft Windows
svchost.exe 4,036 K 7,364 K 2292 Host Process for Windows Services Microsoft Corporation (Verified) Microsoft Windows
svchost.exe 7,120 K 10,840 K 1968 Host Process for Windows Services Microsoft Corporation (Verified) Microsoft Windows
spoolsv.exe 6,840 K 6,284 K 1256 Spooler SubSystem App Microsoft Corporation (Verified) Microsoft Windows
smss.exe 540 K 800 K 344 Windows Session Manager Microsoft Corporation (Verified) Microsoft Windows
sidebar.exe 41,460 K 22,100 K 3728 Windows Desktop Gadgets Microsoft Corporation (Verified) Microsoft Windows
sftvsa.exe 1,508 K 2,408 K 2244 Microsoft Application Virtualization Virtual Service Agent Microsoft Corporation (Verified) Microsoft Corporation
sftlist.exe 7,828 K 7,400 K 2464 Microsoft Application Virtualization Client Service Microsoft Corporation (Verified) Microsoft Corporation
services.exe 7,120 K 8,908 K 664 Services and Controller app Microsoft Corporation (Verified) Microsoft Windows
rpsystray.exe 4,252 K 5,848 K 3792 RealPlayer Cloud Service UI RealNetworks, Inc. (Verified) RealNetworks
RAVCpl64.exe 9,372 K 4,760 K 3172 Realtek HD Audio Manager Realtek Semiconductor (Verified) Realtek Semiconductor Corp
procexp.exe 2,332 K 7,508 K 5624 Sysinternals Process Explorer Sysinternals - www.sysinternals.com (Verified) Microsoft Corporation
NisSrv.exe 17,692 K 10,628 K 3700 Microsoft Network Realtime Inspection Service Microsoft Corporation (Verified) Microsoft Corporation
mbamtray.exe 13,752 K 9,024 K 3280 Malwarebytes Tray Application Malwarebytes (Verified) Malwarebytes Corporation
lsm.exe 2,800 K 3,168 K 696 Local Session Manager Service Microsoft Corporation (Verified) Microsoft Windows
lsass.exe 9,160 K 14,452 K 688 Local Security Authority Process Microsoft Corporation (Verified) Microsoft Windows
jusched.exe 2,320 K 2,660 K 3872 Java Update Scheduler Oracle Corporation (Verified) Oracle America
igfxtray.exe 2,980 K 3,412 K 3124 igfxTray Module Intel Corporation (Verified) Intel Corporation
igfxpers.exe 3,124 K 5,016 K 3156 persistence Module Intel Corporation (Verified) Intel Corporation
hkcmd.exe 2,760 K 3,404 K 3140 hkcmd Module Intel Corporation (Verified) Intel Corporation
CVHSVC.EXE 7,388 K 6,384 K 3088 Microsoft Office Client Virtualization Service Microsoft Corporation (Verified) Microsoft Corporation
csrss.exe 2,564 K 4,824 K 496 Client Server Runtime Process Microsoft Corporation (Verified) Microsoft Windows
chrome.exe 31,632 K 37,032 K 4888 Google Chrome Google Inc. (Verified) Google Inc
chrome.exe 4,416 K 9,324 K 2936 Google Chrome Google Inc. (Verified) Google Inc
chrome.exe 4,728 K 9,944 K 800 Google Chrome Google Inc. (Verified) Google Inc
audiodg.exe 19,696 K 19,412 K 3832 Windows Audio Device Graph Isolation Microsoft Corporation (Verified) Microsoft Windows
armsvc.exe 1,212 K 2,040 K 1432 Adobe Acrobat Update Service Adobe Systems Incorporated (Verified) Adobe Systems

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#22
RKinner

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Looking good.  I think it's time to cleanup:

 

 
If we installed Speccy it needs to be uninstalled.  Process Explorer, VEW, AdwCleaner, JRT  and their logs and Speccy's log can just be deleted.
 
Also make sure you have the latest versions of any adobe.com products you use like Shockwave, Flash or Acrobat.  Flash is now the most malware targeted program so it must be kept up to date.  Be careful with Adobe.  They are fond of offering optional downloads like yahoo or Ask toolbars or that worthless McAfee Security Scan.  Go slow and uncheck the optional stuff.
 
Whether you use adobe reader, acrobat or fox-it to read pdf files you need to disable Javascript in the program.  There is an exploit out there now that can use it to get on your PC.  For Adobe Reader:  Start, All Programs, Adobe Reader, Edit, Preferences, Click on Javascript in the left column and uncheck Enable Acrobat Javascript.  OK Close program.  It's the same for Foxit reader except you uncheck Enable Javascript Actions. 
 
If you use Chrome/Firefox/Safari then get the Ublock Origin add-on from:  https://www.ublock.org/
Doesn't work on IE so for IE get the AdBlock Plus program.  Go to adblockplus.org
 
If Chrome/Firefox is slow loading make sure it only has the current Java add-on.  Then download and run Speedy Fox.
http://www.crystalidea.com/speedyfox.  Close Chrome/Firefox/Skpe. Hit Optimize.   You can run it any time that Chrome/Firefox seems slow starting..
 
To prevent a relatively new phishing attack:  In Firefox, type:
 
about:config
 
in the URL box and hit Enter.  You should get a new page of options (if you get a notice about voiding the warranty just cancel the warning).  In the Search box put in 
 
puny
 
You should only get one option:
network.IDN_show_punycode
We want it to say True but by default it is False so double click on it to toggle from False to True.
Close and restart firefox.
 
To test it you can go to:
 
 
If the value is false you will see https://www.apple.cominstead of the correct value
 
 
If you are a Facebook user get the FB Purity extension for your browser:
This will stop all of the suggested pages and ads so that Facebook loads much quicker.
 
 
Be warned:  If you use Limewire, utorrent or any of the other P2P programs you will probably be coming back to the Malware Removal forum.  If you must use P2P then submit any files you get to http://virustotal.combeforeyou open them.
 
Due to a recent rise in the number of Crytolocker infections I am now recommending you install:
 
CryptoPrevent
 
 
The free version does not update on its own so you should check for updated versions once in a while. When you install it the default is NONE which is kind of worthless so change it to Standard or default. If you have problems after installing CryptoPrevent you can just uninstall it.
 
If you have a router, log on to it today and change the default password!  If using a Wireless router you really should be using encryption on the link.  Use the strongest (newest) encryption method that your router and PC wireless adapter support especially if you own a business.  See http://www.king5.com...0637284.htmlandhttp://www.seattlepi...ted-1344185.php for why encryption is important.  If you don't know how, visit the router maker's website.  They all have detailed step by step instructions or a wizard you can download.
 
Special note on Java.  Old Java versions should be removed after first clearing the Java Cache by following the instructions in:
Then remove the old versions by going to Control Panel, Programs and Features and Uninstall all Java programs which are not Java Version 7 update 25 or better.  These may call themselves: Java Runtime, Runtime Environment, Runtime, JRE, Java Virtual Machine, Virtual Machine, Java VM, JVM, VM, J2RE, J2SE.  Get the latest version from Java.com.  They will usually attempt to foist some garbage like the Ask toolbar, Yahoo toolbar or McAfee Security Scan on you as part of the download.  Just uncheck the garbage before the download (or install) starts.  If you use a 64-bit browser and want the 64-bit version of Java you need to use it to visit java.com.
Due to multiple security problems with Java we are now recommending that it not be installed unless you absolutely know you need it.  IF that is the case then go to Control Panel, Java, Security and slide it up to the highest level.  OK.

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