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Wireless keyboard stopped working

Started by Jdpowell , Jun 14 2017 07:35 PM

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#16
Jdpowell
Posted 17 June 2017 - 09:53 PM

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After it reboots how many do you have under HID?     10


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#17
RKinner
Posted 18 June 2017 - 05:22 AM

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Did you try disabling the WiFi on your PC?  Unplugging the router? Unplugging any cordless telephones or baby monitors?

 

There is a tool that monitors the WiFi frequencies.  See if it shows your keyboard.

 

Download inssider
 
Double click to install it. Then run it by right click and Run As Admin.
 
It will show you a graph in the bottom right that has your main WiFi signal in blue and competing signals in orange and yellow.  I would think it would also show your Logitech signal.  If so what channel is it on in reference to your main WiFi signal?

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#18
Jdpowell
Posted 18 June 2017 - 09:17 AM

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insider does not do anything.  It says I have no wifi devices connected


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#19
RKinner
Posted 18 June 2017 - 09:38 AM

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Is your connection to the Internet wired then?  Does your router offer WiFi?  Have you tried turning off the WiFi on the router?


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#20
Jdpowell
Posted 18 June 2017 - 07:43 PM

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The PC is wired to the router with an Ethernet cable.  I turned off the WiFi on the router and nothing changed with the keyboard.  I left the router page open in case you want me to change something there.  I see a map of the devices using the WiFi and the keyboard is not one of them.


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#21
RKinner
Posted 18 June 2017 - 07:46 PM

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Does the keyboard come with a CD or software drivers you download and install?


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#22
Jdpowell
Posted 18 June 2017 - 08:27 PM

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No software.


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#23
RKinner
Posted 18 June 2017 - 08:37 PM

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You said you tried a USB keyboard and it failed too?

Copy the next line:

reg query "HKEY_LOCAL_MACHINE\HARDWARE\DEVICEMAP" /s > \junk.txt

Open an Elevated Command Prompt (Admin)

 

http://www.howtogeek...-in-windows-10/

 

Right click and Paste (or Edit then Paste) and the copied line will appear.  Hit Enter.

 

Now type

notepad  \junk.txt

Hit Enter.  Notepad should open.  Copy the text from notepad and paste it into a reply.


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#24
Jdpowell
Posted 18 June 2017 - 09:18 PM

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notepad was empty


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#25
RKinner
Posted 18 June 2017 - 09:21 PM

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OK.  I have changed my previous post.  Try it again.


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#26
RKinner
Posted 18 June 2017 - 09:38 PM

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In addition to the above try copying the next 4 lines

 

reg query "HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\services\kbdclass" /s >> \junk.txt
reg query "HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\services\kbdhid" /s >> \junk.txt
reg query "HKEY_CURRENT_USER\Control Panel\Accessibility" /s >> \junk.txt
reg query "HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\Control\Class\{4D36E96B-E325-11CE-BFC1-08002BE10318}" /s >> \junk.txt
 
then paste them into a Command Prompt (admin) and hit Enter
 
Then type
 
notepad \junk.txt

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#27
Jdpowell
Posted 18 June 2017 - 11:45 PM

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HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\services\kbdhid
    ImagePath    REG_EXPAND_SZ    \SystemRoot\System32\drivers\kbdhid.sys
    Type    REG_DWORD    0x1
    Start    REG_DWORD    0x3
    ErrorControl    REG_DWORD    0x0
    DisplayName    REG_SZ    @keyboard.inf,%KBDHID.SvcDesc%;Keyboard HID Driver
    Owners    REG_MULTI_SZ    keyboard.inf\0hidirkbd.inf
 
HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\services\kbdhid\Parameters
    WorkNicely    REG_DWORD    0x0
    WppRecorder_TraceGuid    REG_SZ    {b41b0a56-4483-48ef-a772-0b007cbea8c6}
 
HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\services\kbdhid\Enum
    0    REG_SZ    HID\VID_046D&PID_C52B&MI_00\7&6576bed&2&0000
    Count    REG_DWORD    0x1
    NextInstance    REG_DWORD    0x1
 
 
HKEY_CURRENT_USER\Control Panel\Accessibility
    MessageDuration    REG_DWORD    0x5
    MinimumHitRadius    REG_DWORD    0x0
    Sound on Activation    REG_DWORD    0x1
    Warning Sounds    REG_DWORD    0x1
 
HKEY_CURRENT_USER\Control Panel\Accessibility\AudioDescription
    On    REG_SZ    0
    Locale    REG_SZ    0
 
HKEY_CURRENT_USER\Control Panel\Accessibility\Blind Access
    On    REG_SZ    0
 
HKEY_CURRENT_USER\Control Panel\Accessibility\HighContrast
    Flags    REG_SZ    126
    High Contrast Scheme    REG_SZ    
    Previous High Contrast Scheme MUI Value    REG_SZ    
 
HKEY_CURRENT_USER\Control Panel\Accessibility\Keyboard Preference
    On    REG_SZ    0
 
HKEY_CURRENT_USER\Control Panel\Accessibility\Keyboard Response
    AutoRepeatDelay    REG_SZ    1000
    BounceTime    REG_SZ    0
    Last BounceKey Setting    REG_DWORD    0x0
    Last Valid Delay    REG_DWORD    0x0
    Last Valid Repeat    REG_DWORD    0x0
    Last Valid Wait    REG_DWORD    0x3e8
    AutoRepeatRate    REG_SZ    0
    DelayBeforeAcceptance    REG_SZ    2000
    Flags    REG_SZ    127
 
HKEY_CURRENT_USER\Control Panel\Accessibility\MouseKeys
    Flags    REG_SZ    62
    MaximumSpeed    REG_SZ    80
    TimeToMaximumSpeed    REG_SZ    3000
 
HKEY_CURRENT_USER\Control Panel\Accessibility\On
    Locale    REG_DWORD    0x0
    On    REG_DWORD    0x0
 
HKEY_CURRENT_USER\Control Panel\Accessibility\ShowSounds
    On    REG_SZ    0
 
HKEY_CURRENT_USER\Control Panel\Accessibility\SlateLaunch
    ATapp    REG_SZ    narrator
    LaunchAT    REG_DWORD    0x1
 
HKEY_CURRENT_USER\Control Panel\Accessibility\SoundSentry
    Flags    REG_SZ    2
    FSTextEffect    REG_SZ    0
    TextEffect    REG_SZ    0
    WindowsEffect    REG_SZ    1
 
HKEY_CURRENT_USER\Control Panel\Accessibility\StickyKeys
    Flags    REG_SZ    510
 
HKEY_CURRENT_USER\Control Panel\Accessibility\TimeOut
    Flags    REG_SZ    2
    TimeToWait    REG_SZ    300000
 
HKEY_CURRENT_USER\Control Panel\Accessibility\ToggleKeys
    Flags    REG_SZ    62
 
 
HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\Control\Class\{4D36E96B-E325-11CE-BFC1-08002BE10318}
    Class    REG_SZ    Keyboard
    ClassDesc    REG_SZ    @%SystemRoot%\System32\SysClass.Dll,-3002
    UpperFilters    REG_MULTI_SZ    kbdclass
    IconPath    REG_MULTI_SZ    %SystemRoot%\System32\setupapi.dll,-3
    NoInstallClass    REG_SZ    1
    LastDeleteDate    REG_BINARY    7520680545E8D201
 
HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\Control\Class\{4D36E96B-E325-11CE-BFC1-08002BE10318}\0000
    DriverDesc    REG_SZ    HID Keyboard Device
    ProviderName    REG_SZ    Microsoft
    DriverDateData    REG_BINARY    00808CA3C594C601
    DriverDate    REG_SZ    6-21-2006
    DriverVersion    REG_SZ    10.0.15063.0
    InfPath    REG_SZ    keyboard.inf
    InfSection    REG_SZ    HID_Keyboard_Inst.NT
    MatchingDeviceId    REG_SZ    HID_DEVICE_SYSTEM_KEYBOARD
 
HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\Control\Class\{4D36E96B-E325-11CE-BFC1-08002BE10318}\0001
    DriverDesc    REG_SZ    HID Keyboard Device
    ProviderName    REG_SZ    Microsoft
    DriverDateData    REG_BINARY    00808CA3C594C601
    DriverDate    REG_SZ    6-21-2006
    DriverVersion    REG_SZ    10.0.15063.0
    InfPath    REG_SZ    keyboard.inf
    InfSection    REG_SZ    HID_Keyboard_Inst.NT
    MatchingDeviceId    REG_SZ    HID_DEVICE_SYSTEM_KEYBOARD
 
HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\Control\Class\{4D36E96B-E325-11CE-BFC1-08002BE10318}\Properties
 
HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\services\kbdclass
    ImagePath    REG_EXPAND_SZ    \SystemRoot\System32\drivers\kbdclass.sys
    Type    REG_DWORD    0x1
    Start    REG_DWORD    0x3
    ErrorControl    REG_DWORD    0x1
    DisplayName    REG_SZ    @keyboard.inf,%kbdclass.SvcDesc%;Keyboard Class Driver
    Owners    REG_MULTI_SZ    termkbd.inf\0keyboard.inf\0whyperkbd.inf\0hidirkbd.inf
 
HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\services\kbdclass\Parameters
    ConnectMultiplePorts    REG_DWORD    0x0
    KeyboardDataQueueSize    REG_DWORD    0x64
    KeyboardDeviceBaseName    REG_SZ    KeyboardClass
    MaximumPortsServiced    REG_DWORD    0x3
    SendOutputToAllPorts    REG_DWORD    0x1
    WppRecorder_TraceGuid    REG_SZ    {09281f1f-f66e-485a-99a2-91638f782c49}
 
HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\services\kbdclass\Enum
    0    REG_SZ    HID\VID_046D&PID_C52B&MI_00\7&6576bed&2&0000
    Count    REG_DWORD    0x1
    NextInstance    REG_DWORD    0x1
 
 
HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\services\kbdhid
    ImagePath    REG_EXPAND_SZ    \SystemRoot\System32\drivers\kbdhid.sys
    Type    REG_DWORD    0x1
    Start    REG_DWORD    0x3
    ErrorControl    REG_DWORD    0x0
    DisplayName    REG_SZ    @keyboard.inf,%KBDHID.SvcDesc%;Keyboard HID Driver
    Owners    REG_MULTI_SZ    keyboard.inf\0hidirkbd.inf
 
HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\services\kbdhid\Parameters
    WorkNicely    REG_DWORD    0x0
    WppRecorder_TraceGuid    REG_SZ    {b41b0a56-4483-48ef-a772-0b007cbea8c6}
 
HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\services\kbdhid\Enum
    0    REG_SZ    HID\VID_046D&PID_C52B&MI_00\7&6576bed&2&0000
    Count    REG_DWORD    0x1
    NextInstance    REG_DWORD    0x1
 
 
HKEY_CURRENT_USER\Control Panel\Accessibility
    MessageDuration    REG_DWORD    0x5
    MinimumHitRadius    REG_DWORD    0x0
    Sound on Activation    REG_DWORD    0x1
    Warning Sounds    REG_DWORD    0x1
 
HKEY_CURRENT_USER\Control Panel\Accessibility\AudioDescription
    On    REG_SZ    0
    Locale    REG_SZ    0
 
HKEY_CURRENT_USER\Control Panel\Accessibility\Blind Access
    On    REG_SZ    0
 
HKEY_CURRENT_USER\Control Panel\Accessibility\HighContrast
    Flags    REG_SZ    126
    High Contrast Scheme    REG_SZ    
    Previous High Contrast Scheme MUI Value    REG_SZ    
 
HKEY_CURRENT_USER\Control Panel\Accessibility\Keyboard Preference
    On    REG_SZ    0
 
HKEY_CURRENT_USER\Control Panel\Accessibility\Keyboard Response
    AutoRepeatDelay    REG_SZ    1000
    BounceTime    REG_SZ    0
    Last BounceKey Setting    REG_DWORD    0x0
    Last Valid Delay    REG_DWORD    0x0
    Last Valid Repeat    REG_DWORD    0x0
    Last Valid Wait    REG_DWORD    0x3e8
    AutoRepeatRate    REG_SZ    0
    DelayBeforeAcceptance    REG_SZ    2000
    Flags    REG_SZ    127
 
HKEY_CURRENT_USER\Control Panel\Accessibility\MouseKeys
    Flags    REG_SZ    62
    MaximumSpeed    REG_SZ    80
    TimeToMaximumSpeed    REG_SZ    3000
 
HKEY_CURRENT_USER\Control Panel\Accessibility\On
    Locale    REG_DWORD    0x0
    On    REG_DWORD    0x0
 
HKEY_CURRENT_USER\Control Panel\Accessibility\ShowSounds
    On    REG_SZ    0
 
HKEY_CURRENT_USER\Control Panel\Accessibility\SlateLaunch
    ATapp    REG_SZ    narrator
    LaunchAT    REG_DWORD    0x1
 
HKEY_CURRENT_USER\Control Panel\Accessibility\SoundSentry
    Flags    REG_SZ    2
    FSTextEffect    REG_SZ    0
    TextEffect    REG_SZ    0
    WindowsEffect    REG_SZ    1
 
HKEY_CURRENT_USER\Control Panel\Accessibility\StickyKeys
    Flags    REG_SZ    510
 
HKEY_CURRENT_USER\Control Panel\Accessibility\TimeOut
    Flags    REG_SZ    2
    TimeToWait    REG_SZ    300000
 
HKEY_CURRENT_USER\Control Panel\Accessibility\ToggleKeys
    Flags    REG_SZ    62
 
 
HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\Control\Class\{4D36E96B-E325-11CE-BFC1-08002BE10318}
    Class    REG_SZ    Keyboard
    ClassDesc    REG_SZ    @%SystemRoot%\System32\SysClass.Dll,-3002
    UpperFilters    REG_MULTI_SZ    kbdclass
    IconPath    REG_MULTI_SZ    %SystemRoot%\System32\setupapi.dll,-3
    NoInstallClass    REG_SZ    1
    LastDeleteDate    REG_BINARY    7520680545E8D201
 
HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\Control\Class\{4D36E96B-E325-11CE-BFC1-08002BE10318}\0000
    DriverDesc    REG_SZ    HID Keyboard Device
    ProviderName    REG_SZ    Microsoft
    DriverDateData    REG_BINARY    00808CA3C594C601
    DriverDate    REG_SZ    6-21-2006
    DriverVersion    REG_SZ    10.0.15063.0
    InfPath    REG_SZ    keyboard.inf
    InfSection    REG_SZ    HID_Keyboard_Inst.NT
    MatchingDeviceId    REG_SZ    HID_DEVICE_SYSTEM_KEYBOARD
 
HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\Control\Class\{4D36E96B-E325-11CE-BFC1-08002BE10318}\0001
    DriverDesc    REG_SZ    HID Keyboard Device
    ProviderName    REG_SZ    Microsoft
    DriverDateData    REG_BINARY    00808CA3C594C601
    DriverDate    REG_SZ    6-21-2006
    DriverVersion    REG_SZ    10.0.15063.0
    InfPath    REG_SZ    keyboard.inf
    InfSection    REG_SZ    HID_Keyboard_Inst.NT
    MatchingDeviceId    REG_SZ    HID_DEVICE_SYSTEM_KEYBOARD
 
HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\Control\Class\{4D36E96B-E325-11CE-BFC1-08002BE10318}\Properties
 
HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\services\kbdhid
    ImagePath    REG_EXPAND_SZ    \SystemRoot\System32\drivers\kbdhid.sys
    Type    REG_DWORD    0x1
    Start    REG_DWORD    0x3
    ErrorControl    REG_DWORD    0x0
    DisplayName    REG_SZ    @keyboard.inf,%KBDHID.SvcDesc%;Keyboard HID Driver
    Owners    REG_MULTI_SZ    keyboard.inf\0hidirkbd.inf
 
HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\services\kbdhid\Parameters
    WorkNicely    REG_DWORD    0x0
    WppRecorder_TraceGuid    REG_SZ    {b41b0a56-4483-48ef-a772-0b007cbea8c6}
 
HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\services\kbdhid\Enum
    0    REG_SZ    HID\VID_046D&PID_C52B&MI_00\7&6576bed&2&0000
    Count    REG_DWORD    0x1
    NextInstance    REG_DWORD    0x1
 
 
HKEY_CURRENT_USER\Control Panel\Accessibility
    MessageDuration    REG_DWORD    0x5
    MinimumHitRadius    REG_DWORD    0x0
    Sound on Activation    REG_DWORD    0x1
    Warning Sounds    REG_DWORD    0x1
 
HKEY_CURRENT_USER\Control Panel\Accessibility\AudioDescription
    On    REG_SZ    0
    Locale    REG_SZ    0
 
HKEY_CURRENT_USER\Control Panel\Accessibility\Blind Access
    On    REG_SZ    0
 
HKEY_CURRENT_USER\Control Panel\Accessibility\HighContrast
    Flags    REG_SZ    126
    High Contrast Scheme    REG_SZ    
    Previous High Contrast Scheme MUI Value    REG_SZ    
 
HKEY_CURRENT_USER\Control Panel\Accessibility\Keyboard Preference
    On    REG_SZ    0
 
HKEY_CURRENT_USER\Control Panel\Accessibility\Keyboard Response
    AutoRepeatDelay    REG_SZ    1000
    BounceTime    REG_SZ    0
    Last BounceKey Setting    REG_DWORD    0x0
    Last Valid Delay    REG_DWORD    0x0
    Last Valid Repeat    REG_DWORD    0x0
    Last Valid Wait    REG_DWORD    0x3e8
    AutoRepeatRate    REG_SZ    0
    DelayBeforeAcceptance    REG_SZ    2000
    Flags    REG_SZ    127
 
HKEY_CURRENT_USER\Control Panel\Accessibility\MouseKeys
    Flags    REG_SZ    62
    MaximumSpeed    REG_SZ    80
    TimeToMaximumSpeed    REG_SZ    3000
 
HKEY_CURRENT_USER\Control Panel\Accessibility\On
    Locale    REG_DWORD    0x0
    On    REG_DWORD    0x0
 
HKEY_CURRENT_USER\Control Panel\Accessibility\ShowSounds
    On    REG_SZ    0
 
HKEY_CURRENT_USER\Control Panel\Accessibility\SlateLaunch
    ATapp    REG_SZ    narrator
    LaunchAT    REG_DWORD    0x1
 
HKEY_CURRENT_USER\Control Panel\Accessibility\SoundSentry
    Flags    REG_SZ    2
    FSTextEffect    REG_SZ    0
    TextEffect    REG_SZ    0
    WindowsEffect    REG_SZ    1
 
HKEY_CURRENT_USER\Control Panel\Accessibility\StickyKeys
    Flags    REG_SZ    510
 
HKEY_CURRENT_USER\Control Panel\Accessibility\TimeOut
    Flags    REG_SZ    2
    TimeToWait    REG_SZ    300000
 
HKEY_CURRENT_USER\Control Panel\Accessibility\ToggleKeys
    Flags    REG_SZ    62
 
 
HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\Control\Class\{4D36E96B-E325-11CE-BFC1-08002BE10318}
    Class    REG_SZ    Keyboard
    ClassDesc    REG_SZ    @%SystemRoot%\System32\SysClass.Dll,-3002
    UpperFilters    REG_MULTI_SZ    kbdclass
    IconPath    REG_MULTI_SZ    %SystemRoot%\System32\setupapi.dll,-3
    NoInstallClass    REG_SZ    1
    LastDeleteDate    REG_BINARY    7520680545E8D201
 
HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\Control\Class\{4D36E96B-E325-11CE-BFC1-08002BE10318}\0000
    DriverDesc    REG_SZ    HID Keyboard Device
    ProviderName    REG_SZ    Microsoft
    DriverDateData    REG_BINARY    00808CA3C594C601
    DriverDate    REG_SZ    6-21-2006
    DriverVersion    REG_SZ    10.0.15063.0
    InfPath    REG_SZ    keyboard.inf
    InfSection    REG_SZ    HID_Keyboard_Inst.NT
    MatchingDeviceId    REG_SZ    HID_DEVICE_SYSTEM_KEYBOARD
 
HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\Control\Class\{4D36E96B-E325-11CE-BFC1-08002BE10318}\0001
    DriverDesc    REG_SZ    HID Keyboard Device
    ProviderName    REG_SZ    Microsoft
    DriverDateData    REG_BINARY    00808CA3C594C601
    DriverDate    REG_SZ    6-21-2006
    DriverVersion    REG_SZ    10.0.15063.0
    InfPath    REG_SZ    keyboard.inf
    InfSection    REG_SZ    HID_Keyboard_Inst.NT
    MatchingDeviceId    REG_SZ    HID_DEVICE_SYSTEM_KEYBOARD
 
HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\Control\Class\{4D36E96B-E325-11CE-BFC1-08002BE10318}\Properties

  • 0

#28
RKinner
Posted 19 June 2017 - 07:42 AM

RKinner

    Malware Expert

  • Expert
  • 24,734 posts
  • MVP

The only differences are in Bold:

 

 
HKEY_CURRENT_USER\Control Panel\Accessibility\Keyboard Response
    AutoRepeatDelay    REG_SZ    1000
    BounceTime    REG_SZ    0
    Last BounceKey Setting    REG_DWORD    0x0
    Last Valid Delay    REG_DWORD    0x0
    Last Valid Repeat    REG_DWORD    0x0
    Last Valid Wait    REG_DWORD    0x3e8
    AutoRepeatRate    REG_SZ    0
    DelayBeforeAcceptance    REG_SZ    2000
    Flags    REG_SZ    127
 

 

 

 1000 and 126 are the values on both my Win 10 & 7.  Don't know what the Flags difference means but it wouldn't hurt to try changing it to 126.

Are you using the on-screen keyboard?

Does the keyboard stop working at login or as soon as windows boots?

 

If at login have you tried creating a new user with admin power and logging in as the new user?

 

 

Can you plug in your USB keyboard and repeat the last post?


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#29
Jdpowell
Posted 19 June 2017 - 01:56 PM

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what do i do with that?

 

have not added a new account

 

remember the usb keyboard would not work either


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#30
RKinner
Posted 19 June 2017 - 02:04 PM

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I know the USB keyboard didn't work but troubleshooting a USB keyboard is simpler than troubleshooting a wireless one.  If we can get it to work we might get the wireless to work.

 

Rereading your first post I see that it works until you sign in so we may be looking at something user specific.  

 

Create a new user:

 

https://www.howtogee...-in-windows-10/

 

Give it admin rights and then log off your normal account and log on the new account. Does the keyboard work?


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