If you have any suggestions please feel free to send them when convieient, too much excitement for me in one day, will have to double dose on the meds.
You have my sincere thanks and greatest respect
Best regards
Jim
Dell XPS 420 will not boot
Started by
Jb852
, Nov 17 2017 11:19 AM
Best Answer phillpower2 , 15 January 2018 - 12:41 PM
ERROR IN THE PREVIOUS POSTPhill sorry about this The Hard drives are not as described above they are in fact.Drive 1: a Seagate Barracuda 320 GB 7200rpmDrive 2: a Western Digital Caviar SE 16... Go to the full post »
#271
Posted 22 January 2018 - 06:03 PM
Jb852
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If you have any suggestions please feel free to send them when convieient, too much excitement for me in one day, will have to double dose on the meds.
You have my sincere thanks and greatest respect
Best regards
Jim
#272
Posted 23 January 2018 - 10:30 AM
Jb852
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good afternoon,
are either of you available
#273
Posted 23 January 2018 - 11:10 AM
dmccoy
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Hi Jim,
Did you get anywhere with the install or where are you?
#274
Posted 23 January 2018 - 11:17 AM
Jb852
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Hi, Darrin,
still as the last photo I sent,(#271) PC will pick up keyboard but not any mouse, so looking at alternatives, to me its:
reboot and see what happens
reboot with the pen drive in
reboot with the original driver and utilities disk in and see if the system picks it up
reboot with the pen drive and the original utilities disk in and see if its picked up
Any thoughts?
jim
#275
Posted 23 January 2018 - 11:21 AM
dmccoy
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Try to remove the USB drive and install it in another USB port and see if it takes you back to the Windows install option
Edited by dmccoy, 23 January 2018 - 11:22 AM.
#277
Posted 23 January 2018 - 11:26 AM
Jb852
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6 usb ports all tried -nothing
#278
Posted 23 January 2018 - 11:28 AM
dmccoy
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Okay, Do you know if any of your USB ports are USB 3. they should be Blue if so. Make sure not to use one of those ports and only use the ports on the back of the computer.
Turn off computer and start over by booting to the Win 10 USB and when you get to the the Setup screen choose the Repair option to go to Command prompt. Let me know when you are there
#279
Posted 23 January 2018 - 11:32 AM
Jb852
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ok,
No im afraid I dont have any USB 3 ports this is a DELL XPS 420, but it has been a good one
#280
Posted 23 January 2018 - 11:34 AM
dmccoy
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Ok that is good. Windows doesn't install well in USB 3 ports. Please follow my next steps to hopefully get into Command Windows
#281
Posted 23 January 2018 - 11:37 AM
Jb852
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New window, we have not had this option before
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#282
Posted 23 January 2018 - 11:40 AM
dmccoy
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Ok good, Select Troubleshoot, then the Reset Your PC option and lets see what happens.
#283
Posted 23 January 2018 - 11:42 AM
Jb852
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No reset option , command prompt is there?
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#284
Posted 23 January 2018 - 11:44 AM
dmccoy
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GeekU Junior
Okay go to command prompt
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