[phillpower2]

Yes boot from the USB ISO and for best results do a full clean install.

 

I suspect that this has been caused by a Windows update 

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Okay, thanks.  I appreciate your trying so hard to fix this.  Have a good evening.

[Barbara W]

Okay, thanks.  I appreciate your trying so hard to fix this.  Have a good evening.

[phillpower2]

You are welcome and thanks 

 

Let us know how the clean install goes and any questions please ask away, good luck 

[Barbara W]

It did install the newest version of Windows 10.  It looks strange having a clean desktop.  I've always had preloaded stuff there. It seems to be working fine.  I just need to get acquainted with the changes and download a bunch of programs and move my personal files back in.

 

Thank you again for your help and patience.  I would like to donate to you, but can't find how I do that.  Please let me know.

 

Thanks again.

Barbara

[phillpower2]

Best Answer

Glad to hear that the clean install went well and that you are now back up and running Windows 10 

 

Two things that I would suggest. 1: Create new system restore points before reinstalling any of the programs and personal data. 2: Once you have everything running as you want it, create a back up image for any future emergency such as this.

 

Thank you for the kind thought but no donation is required on my behalf, you could if you so wish extend the gesture to GTG the info to which you will find here

 

You are welcome btw