[Daniel72]

Hello,

 

I was installing a game called Star Trek Online when I noticed I had lost all sound on my computer. All except in a program called Discord - a chat/communication program.

I looked in Device Manager and saw that a PCI bus controller was not installed properly.

I tried downloading and installing the drivers for my motherboard, it's an ASUS H170M-E D3 (LGA1151). Then I lost all sound completely.

I used Winzip Driver Updater and Driver Booster to update all my drivers.

The second program screwed up some minor things on my system - I now have a new drive, 'F', that has a size of 0 bytes. Device Manager looks good, but still no sound.

I'm completely clueless....

 

Thanks,

Daniel.

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Best Answer

Hello again,

 

OK, I figured it out - I had DFX Audio Enhancer installed, removing it solved my sound issues.

But now I'm still left with Driver Booster's weird legacy. I think it may have something to do with the fact that I have a Veracript partition on my computer, but I wonder, can I remove (or hide) this drive F without risking losing my data?

 

Daniel.

[Daniel72]

Best Answer

Hello again,

 

OK, I figured it out - I had DFX Audio Enhancer installed, removing it solved my sound issues.

But now I'm still left with Driver Booster's weird legacy. I think it may have something to do with the fact that I have a Veracript partition on my computer, but I wonder, can I remove (or hide) this drive F without risking losing my data?

 

Daniel.

[phillpower2]

   Daniel72,

 

Glad you got it sorted and thank you for posting the solution 

 

I used Winzip Driver Updater and Driver Booster to update all my drivers.

 

 

Not heard anything bad about the Winzip driver updater but you will not find anything from Iobit being endorsed at GTG or any other reputable tech assist forum.

 

can I remove (or hide) this drive F without risking losing my data?

 

 

Going off topic but this should hopefully be a quick one to resolve so ok to complete the task here rather than start a new thread,.

 

Can you grab an expanded screenshot of Disk Manager and upload it for us, see below;

 

1. Click on the Start button and then choose Control Panel.

2. Click on the System and Security link.

Note: If you're viewing the Large icons or Small iconsview of Control Panel, you won't see this link so just click on the Administrative Tools icon and skip to Step 4.

3. In the System and Security window, click on the Administrative Tools heading located near the bottom of the window.

4. In the Administrative Tools window, double-click on the Computer Management icon.

5. When Computer Management opens, click on Disk Management on the left side of the window, located under Storage.

After a brief loading period, Disk Management should now appear on the right side of the Computer Management window.

Note: If you don't see Disk Management listed, you may need to click on the |> icon to the left of the Storage icon.

 

To capture and post a screenshot;

 

Click on the ALT key + PRT SCR key..its on the top row..right hand side..now click on start...all programs...accessories...paint....left click in the white area ...press CTRL + V...click on file...click on save...save it to your desktop...name it something related to the screen your capturing... BE SURE TO SAVE IT AS A .JPG ...otherwise it may be to big to upload... then after typing in any response you have... click on browse...desktop...find the screenshot..select it and click on the upload button...then on the lower left...after it says upload successful...click on add reply like you normally would.

 

Screenshot instructions are provided to assist those that may read this topic but are not yet aware of the “how to”.