[Daniel72]

Hello,

 

Recently my system has been slowing down some; also, my free version of Avast keeps reporting issues related to this, so I've decided to do some maintenance. I've removed/disabled some of the major culprits and I have a list of things to do, for instance - I didn't know MBAM installed a background service that takes up resources, but it seems that Avast is telling me just that, so I'll have to look into it.

 

I'll need some advice on cleaning up clatter-files on my system and fixing broken registry items - I don't know which programs are safe to use for this - and I'll probably have a couple of more questions, here and there, but I like doing the work and most of the research myself, so I won't waste much of your time.

 

Thanks,

Daniel.

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Please follow the steps below to help troubleshoot your system. Let me know if you have any questions.

Step 1:
Speccy
Download Speccy to your desktop

1. File > Publish Snapshot. This saves your snapshot to their servers
2. Copy and Paste the link to your next Reply

Step 2:
Click on Start menu
Type command to start searching
Right click on command prompt in list and select Run Administrator
how-to-open-an-elevated-command-prompt
Copy and Paste each the commands below into the command prompt and press Enter key

1. sfc /scannow

2. (Windows 8 or higher)
dism /online /cleanup-image /restorehealth

If any Errors are found with sfc /scannow then:
Copy and Paste the following command, and press ENTER:
copy %windir%\Logs\CBS\CBS.log >"%userprofile%\Desktop\CBS.txt"

This will copy CBS.txt to your desktop
Upload CBS.txt file
(if it is to large then compress to a .zip file and/or use file sharing site and provide the link)

Step 3:
Download Process Explorer to your desktop

• Right Click on the procexp64.exe or procexp.exe and Select Run As Administrator
• In the View menu click on Select Columns
• Check Verified Signer, Virus Total on Process Image Tab
• Select the Process I/O tab and check Reads, Rights and click OK
• Select Options Menu and Check Verify ImageSignatures, VirusTotal.com > Check Virustotal.com
• Double Click on the CPU Column to sort by highest CPU usage.
• (Highest CPU Processes should be at the top once sorted properly)
• Wait approximately a minute
• Select Save or Save As from the File menu
• Save SystemIdleProcess.txt to Desktop
• Upload file to your reply

Step 4:
Download Event Viewer Tool to your desktop

1. Right click on Vew.exe program and select Run as Administrator
2.. Under Select log to query
3. select System
4. Under Select type to list
Select:
* Error
* Warning
Choose the Number of events as follows:
Click on number of events
Type 20 in the box (1 to 20)
Click the Run button (Notepad will open the log)
Upload files to next reply
Rename to SystemLog.txt or it will be overwritten

Run the above steps again Except at step 3.
Select Application
Rename log file to ApplicationLog.txt
Upload or Paste to next reply

Step 5:
How to perform a clean boot in Windows
http://support.microsoft.com/kb/929135

Let me know if it works much better in this mode?

[dmccoy]

Please follow the steps below to help troubleshoot your system. Let me know if you have any questions.

Step 1:
Speccy
Download Speccy to your desktop

1. File > Publish Snapshot. This saves your snapshot to their servers
2. Copy and Paste the link to your next Reply

Step 2:
Click on Start menu
Type command to start searching
Right click on command prompt in list and select Run Administrator
how-to-open-an-elevated-command-prompt
Copy and Paste each the commands below into the command prompt and press Enter key

1. sfc /scannow

2. (Windows 8 or higher)
dism /online /cleanup-image /restorehealth

If any Errors are found with sfc /scannow then:
Copy and Paste the following command, and press ENTER:
copy %windir%\Logs\CBS\CBS.log >"%userprofile%\Desktop\CBS.txt"

This will copy CBS.txt to your desktop
Upload CBS.txt file
(if it is to large then compress to a .zip file and/or use file sharing site and provide the link)

Step 3:
Download Process Explorer to your desktop

• Right Click on the procexp64.exe or procexp.exe and Select Run As Administrator
• In the View menu click on Select Columns
• Check Verified Signer, Virus Total on Process Image Tab
• Select the Process I/O tab and check Reads, Rights and click OK
• Select Options Menu and Check Verify ImageSignatures, VirusTotal.com > Check Virustotal.com
• Double Click on the CPU Column to sort by highest CPU usage.
• (Highest CPU Processes should be at the top once sorted properly)
• Wait approximately a minute
• Select Save or Save As from the File menu
• Save SystemIdleProcess.txt to Desktop
• Upload file to your reply

Step 4:
Download Event Viewer Tool to your desktop

1. Right click on Vew.exe program and select Run as Administrator
2.. Under Select log to query
3. select System
4. Under Select type to list
Select:
* Error
* Warning
Choose the Number of events as follows:
Click on number of events
Type 20 in the box (1 to 20)
Click the Run button (Notepad will open the log)
Upload files to next reply
Rename to SystemLog.txt or it will be overwritten

Run the above steps again Except at step 3.
Select Application
Rename log file to ApplicationLog.txt
Upload or Paste to next reply

Step 5:
How to perform a clean boot in Windows
http://support.microsoft.com/kb/929135

Let me know if it works much better in this mode?

[Daniel72]

Hello,

 

Sorry for taking so long to respond....

Just a question: are these all diagnostic measures?

 

D.

[dmccoy]

Yes they will help with diagnostics and are all,completely safe to use.