This is (an edited version of) what I posted to Live Chat with BT this morning.
We have our telephone and broadband account with BT in my husband’s name and one of my email addresses is a BT Internet one. I also have a G Mail email address.
(Because of the difficulty of keeping track of my numerous passwords I use a password manager – lastpass.com.)
Please can you tell me whether BT expects me to have separate passwords for my BT email address and for our telephone and broadband account?
I have never been sure whether I should have one password or two for these two things, and, having had no guidance on this from BT, for a long time (at least six years, I think) I have had two. But from time to time I have been confronted by difficulty in deciding which of the two is wanted in a particular instance, and occasionally this has led to my being locked out of both our telephone and BB account and my email. I am currently in that position.
A BT advisor recommended that I have one password only for the two accounts. He phoned me and over the phone effected the necessary password change for me.
I was then able to access both accounts. But my emails were not coming through to Mail. So I went into System Preferences > Internet Accounts and changed the password there for my BT Internet email account and – eventually emails arrived in my Inbox in Mail.
But I am still unable to send emails from Mail.
I keep on and on offering the new password whenever and wherever I get the opportunity and can’t think what else I can do.
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