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Cannot update windows 7 keeps reverting it back

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I have problems with windows updates, it keeps telling me I have important updates and just reverts back saying failed. I have even tried the microsoft one time only update agent and that doesn't really work. Have had to ring microsoft and they updated, but keep telling me I need to change to windows 10. My computer was made 4-5 years ago and the tech guy said his is still on windows 7 which he prefers and it works fine. I cannot go to see him because I live on the other side of uk now. Can you please help me. I took a screenshot but I cannot upload for your to see.




Kind regards 

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    There's no school like old school!

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Hi donyaaa and welcome to G2G!


If it's reverting then we need to take a look at the Windows update log to check which update is failing and what error code you are getting.


Click start > in the search programs box type for windowsupdate.log and press enter.  This will open notepad and display the log.


Can you please either copy / paste into your reply or attach the log file to your reply?

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