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Removal instructions for DriverAgent Plus

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Started by Metallica , Jun 27 2019 03:20 AM
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#1
Metallica
Posted 27 June 2019 - 03:20 AM

Metallica

    Spyware Veteran

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  • 33,101 posts
Content is republished with permission from Malwarebytes.

What is DriverAgent Plus?

The Malwarebytes research team has determined that DriverAgent Plus is a "driver updater". These so-called "system optimizers" use intentional false positives to convince users that their systems have problems. Then they try to sell you their software, claiming it will remove these problems.
More information can be found on our Malwarebytes Labs blog.

How do I know if I am infected with DriverAgent Plus?

This is how the main screen of the system optimizer looks:

main.png

You will find these icons in your taskbar, your startmenu, and on your desktop:

icons.png

and see these warnings during install:

warning1.png

warning2.png

and these screens during "operations":

warning5.png

warning6.png

You may see this entry in your list of installed programs:

warning4.png

How did DriverAgent Plus get on my computer?

These so-called system optimizers use different methods of getting installed. This particular one was downloaded from their website:

website.png

How do I remove DriverAgent Plus?

Our program Malwarebytes can detect and remove this potentially unwanted application.
  • Please download Malwarebytes to your desktop.
  • Double-click mb3-setup-consumer-{version}.exe and follow the prompts to install the program.
  • Then click Finish.
  • Once the program has fully updated, select Scan Now on the Dashboard. Or select the Threat Scan from the Scan menu.
  • If another update of the definitions is available, it will be implemented before the rest of the scanning procedure.
  • When the scan is complete, make sure that all Threats are selected, and click Remove Selected.
  • Restart your computer when prompted to do so.
Is there anything else I need to do to get rid of DriverAgent Plus?
  • No, Malwarebytes removes DriverAgent Plus completely.
How would the full version of Malwarebytes help protect me?

We hope our application and this guide have helped you eradicate this system optimizer.

As you can see below the full version of Malwarebytes would have protected you against the DriverAgent Plus installer. It would have warned you before the application could install itself, giving you a chance to stop it before it became too late.

protection1.png


Technical details for experts

You may see these entries in FRST logs:

() [File not signed] C:\ProgramData\DriverAgentPlus\DriverAgentPlus.exe
(eSupport.com) [File not signed] C:\ProgramData\DriverAgentPlus\DriverAgentPlusHelper\DriverAgentPlusHelper.exe
HKCU\...\Run: [DriverAgent Plus] => C:\ProgramData\DriverAgentPlus\DriverAgentPlus.exe [5265920 2018-09-17] () [File not signed]
HKCU\...\Run: [DriverAgentPlusHelper] => C:\ProgramData\DriverAgentPlus\DriverAgentPlusHelper\DriverAgentPlusHelper.exe [676864 2018-08-08] (eSupport.com) [File not signed]
S3 DrvAgent64; \??\C:\Windows\SysWOW64\Drivers\DrvAgent64.SYS [X]
C:\Users\Public\Desktop\DriverAgent Plus.lnk
C:\Users\{username}\AppData\Roaming\DriverAgentPlus
C:\ProgramData\Microsoft\Windows\Start Menu\Programs\DriverAgent Plus
C:\ProgramData\DriverAgentPlus
(DriverAgentPlus.com ) C:\Users\{username}\Desktop\drvagentrspluswebdl.exe

DriverAgent-Plus 3.2017.11.22 (HKLM-x32\...\DriverAgent-Plus_is1) (Version:  - DriverAgentPlus.com)
() [File not signed] C:\ProgramData\DriverAgentPlus\resources.dll
(DriverAgent.com) [File not signed] C:\ProgramData\DriverAgentPlus\dwc.dll
Alterations made by the installer:

File system details [View: All details] (Selection)
---------------------------------------------------
    Adds the folder C:\ProgramData\DriverAgentPlus
       Adds the file dahlp.exe"="9/17/2018 3:35 PM, 613888 bytes, A
       Adds the file dapevents.dll"="9/17/2018 3:35 PM, 329216 bytes, A
       Adds the file dauninst.exe"="9/17/2018 3:35 PM, 2884096 bytes, A
       Adds the file dpinst_x64.exe"="6/21/2017 8:46 AM, 1040384 bytes, A
       Adds the file dpinst_x86.exe"="6/21/2017 8:46 AM, 914944 bytes, A
       Adds the file DriverAgentPlus.exe"="9/17/2018 3:36 PM, 5265920 bytes, A
       Adds the file driveragentplus.url"="6/21/2017 8:46 AM, 56 bytes, A
       Adds the file DrvAgent32.cat"="6/21/2017 8:46 AM, 9693 bytes, A
       Adds the file DrvAgent32.inf"="6/21/2017 8:46 AM, 1724 bytes, A
       Adds the file DrvAgent32.sys"="6/21/2017 8:46 AM, 32448 bytes, A
       Adds the file dwc.dll"="9/17/2018 3:35 PM, 798208 bytes, A
       Adds the file install_driver.exe"="6/21/2017 8:46 AM, 56824 bytes, A
       Adds the file libeay32.dll"="6/21/2017 8:46 AM, 1177600 bytes, A
       Adds the file libssl32.dll"="6/21/2017 8:46 AM, 232960 bytes, A
       Adds the file resources.dll"="9/17/2018 3:35 PM, 1560064 bytes, A
       Adds the file unins000.dat"="6/27/2019 9:12 AM, 41922 bytes, A
       Adds the file unins000.exe"="6/27/2019 9:12 AM, 1558729 bytes, A
       Adds the file uninstall.dat"="9/17/2018 3:33 PM, 1485823 bytes, A
       Adds the file unzip.dll"="8/12/2018 5:24 PM, 181760 bytes, A
    Adds the folder C:\ProgramData\DriverAgentPlus\DriverAgentPlusHelper
       Adds the file DriverAgentPlusHelper.exe"="8/8/2018 7:39 PM, 676864 bytes, A
    Adds the folder C:\ProgramData\DriverAgentPlus\Languages
    Adds the folder C:\ProgramData\Microsoft\Windows\Start Menu\Programs\DriverAgent Plus
       Adds the file DriverAgent Plus Homepage.lnk"="6/27/2019 9:12 AM, 830 bytes, A
       Adds the file DriverAgent Plus.lnk"="6/27/2019 9:12 AM, 830 bytes, A
       Adds the file Uninstall  DriverAgent Plus.lnk"="6/27/2019 9:12 AM, 795 bytes, A
    Adds the folder C:\Users\{username}\AppData\Roaming\DriverAgentPlus
       Adds the file DriverAgentPlus.settings"="6/27/2019 9:12 AM, 376 bytes, A
       Adds the file scandata.bin"="6/27/2019 9:12 AM, 14041 bytes, A
       Adds the file sysinfo.bin"="6/27/2019 9:12 AM, 736 bytes, A
    In the existing folder C:\Users\{username}\AppData\Roaming\Microsoft\Internet Explorer\Quick Launch
       Adds the file DriverAgent Plus.lnk"="6/27/2019 9:12 AM, 866 bytes, A
    In the existing folder C:\Users\Public\Desktop
       Adds the file DriverAgent Plus.lnk"="6/27/2019 9:12 AM, 842 bytes, A

Registry details [View: All details] (Selection)
------------------------------------------------
    [HKEY_LOCAL_MACHINE\SOFTWARE\Wow6432Node\Microsoft\Windows\CurrentVersion\Uninstall\DriverAgent-Plus_is1]
       "DisplayIcon"="REG_SZ", "C:\ProgramData\DriverAgentPlus\DriverAgentPlus.exe"
       "DisplayName"="REG_SZ", "DriverAgent-Plus 3.2017.11.22"
       "EstimatedSize"="REG_DWORD", 3020
       "HelpLink"="REG_SZ", "http://www.driveragentplus.com/support.php"
       "Inno Setup: App Path"="REG_SZ", "C:\ProgramData\DriverAgentPlus"
       "Inno Setup: Deselected Tasks"="REG_SZ", "desktopicon\user"
       "Inno Setup: Icon Group"="REG_SZ", "DriverAgent Plus"
       "Inno Setup: Language"="REG_SZ", "en"
       "Inno Setup: Selected Tasks"="REG_SZ", "desktopicon,desktopicon\common,quicklaunchicon"
       "Inno Setup: Setup Version"="REG_SZ", "5.5.3 (u)"
       "Inno Setup: User"="REG_SZ", "{username}"
       "InstallDate"="REG_SZ", "20190627"
       "InstallLocation"="REG_SZ", "C:\ProgramData\DriverAgentPlus\"
       "NoModify"="REG_DWORD", 1
       "NoRepair"="REG_DWORD", 1
       "Publisher"="REG_SZ", "DriverAgentPlus.com"
       "QuietUninstallString"="REG_SZ", ""C:\ProgramData\DriverAgentPlus\unins000.exe" /SILENT"
       "UninstallString"="REG_SZ", ""C:\ProgramData\DriverAgentPlus\dauninst.exe""
       "URLInfoAbout"="REG_SZ", "http://driveragentplus.com"
    [HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\services\DrvAgent64]
       "DisplayName"="REG_SZ", "DrvAgent64"
       "ErrorControl"="REG_DWORD", 1
       "ImagePath"="REG_EXPAND_SZ, "\??\C:\Windows\SysWOW64\Drivers\DrvAgent64.SYS"
       "Start"="REG_DWORD", 3
       "Type"="REG_DWORD", 1
       "WOW64"="REG_DWORD", 1
    [HKEY_CURRENT_USER\Software\DriverAgent Plus]
       "CampaignStart"="REG_BINARY, ....
       "FirstScanDone"="REG_SZ", "yes"
       "InstallDate"="REG_BINARY, ....
       "SetupRunID"="REG_SZ", ""
    [HKEY_CURRENT_USER\Software\DriversUpdateReminder]
       "IfReminders"="REG_DWORD", 1
       "MainAppStatus"="REG_SZ", "Installed"
    [HKEY_CURRENT_USER\Software\eSupport.com\DriversUpdateReminder]
       "InstallDate"="REG_BINARY, ....
       "LastPoll"="REG_BINARY, ....
    [HKEY_CURRENT_USER\Software\Microsoft\Windows\CurrentVersion\Run]
       "DriverAgent Plus"="REG_SZ", "C:\ProgramData\DriverAgentPlus\DriverAgentPlus.exe -auto"
       "DriverAgentPlusHelper"="REG_SZ", "C:\ProgramData\DriverAgentPlus\DriverAgentPlusHelper\DriverAgentPlusHelper.exe"
Malwarebytes log:

Malwarebytes
www.malwarebytes.com

-Log Details-
Scan Date: 6/27/19
Scan Time: 9:20 AM
Log File: 03c8e50a-98ac-11e9-8e09-00ffdcc6fdfc.json

-Software Information-
Version: 3.7.1.2839
Components Version: 1.0.586
Update Package Version: 1.0.11276
License: Premium

-System Information-
OS: Windows 7 Service Pack 1
CPU: x64
File System: NTFS
User: {computername}\{username}

-Scan Summary-
Scan Type: Threat Scan
Scan Initiated By: Manual
Result: Completed
Objects Scanned: 236425
Threats Detected: 58
Threats Quarantined: 58
Time Elapsed: 6 min, 7 sec

-Scan Options-
Memory: Enabled
Startup: Enabled
Filesystem: Enabled
Archives: Enabled
Rootkits: Enabled
Heuristics: Enabled
PUP: Detect
PUM: Detect

-Scan Details-
Process: 2
PUP.Optional.DriverAgentPlus, C:\ProgramData\DriverAgentPlus\DriverAgentPlusHelper\DriverAgentPlusHelper.exe, Quarantined, [1017], [182329],1.0.11276
PUP.Optional.DriverAgentPlus, C:\ProgramData\DriverAgentPlus\DriverAgentPlus.exe, Quarantined, [1017], [182329],1.0.11276

Module: 4
PUP.Optional.DriverAgentPlus, C:\ProgramData\DriverAgentPlus\DriverAgentPlusHelper\DriverAgentPlusHelper.exe, Quarantined, [1017], [182329],1.0.11276
PUP.Optional.DriverAgentPlus, C:\ProgramData\DriverAgentPlus\DriverAgentPlus.exe, Quarantined, [1017], [182329],1.0.11276
PUP.Optional.DriverAgentPlus, C:\ProgramData\DriverAgentPlus\dwc.dll, Quarantined, [1017], [182329],1.0.11276
PUP.Optional.DriverAgentPlus, C:\ProgramData\DriverAgentPlus\resources.dll, Quarantined, [1017], [182329],1.0.11276

Registry Key: 1
PUP.Optional.DriverAgentPlus, HKLM\SOFTWARE\WOW6432NODE\MICROSOFT\WINDOWS\CURRENTVERSION\UNINSTALL\DriverAgent-Plus_is1, Quarantined, [1017], [182329],1.0.11276

Registry Value: 2
PUP.Optional.DriverAgentPlus, HKCU\SOFTWARE\MICROSOFT\WINDOWS\CURRENTVERSION\RUN|DriverAgentPlusHelper, Quarantined, [1017], [182329],1.0.11276
PUP.Optional.DriverAgentPlus, HKCU\SOFTWARE\MICROSOFT\WINDOWS\CURRENTVERSION\RUN|DriverAgent Plus, Quarantined, [1017], [182329],1.0.11276

Registry Data: 0
(No malicious items detected)

Data Stream: 0
(No malicious items detected)

Folder: 4
PUP.Optional.DriverAgentPlus, C:\ProgramData\DriverAgentPlus\DriverAgentPlusHelper, Quarantined, [1017], [182329],1.0.11276
PUP.Optional.DriverAgentPlus, C:\ProgramData\DriverAgentPlus\Languages, Quarantined, [1017], [182329],1.0.11276
PUP.Optional.DriverAgentPlus, C:\PROGRAMDATA\DRIVERAGENTPLUS, Quarantined, [1017], [182329],1.0.11276
PUP.Optional.DriverAgentPlus, C:\USERS\{username}\APPDATA\ROAMING\DRIVERAGENTPLUS, Quarantined, [1017], [182329],1.0.11276

File: 45
PUP.Optional.DriverAgentPlus, C:\USERS\PUBLIC\DESKTOP\DRIVERAGENT PLUS.LNK, Quarantined, [1017], [260558],1.0.11276
PUP.Optional.DriverAgentPlus, C:\USERS\{username}\APPDATA\ROAMING\MICROSOFT\INTERNET EXPLORER\QUICK LAUNCH\DRIVERAGENT PLUS.LNK, Quarantined, [1017], [382075],1.0.11276
PUP.Optional.DriverAgentPlus, C:\ProgramData\DriverAgentPlus\DriverAgentPlusHelper\DriverAgentPlusHelper.exe, Quarantined, [1017], [182329],1.0.11276
PUP.Optional.DriverAgentPlus, C:\ProgramData\DriverAgentPlus\Languages\cz.lng, Quarantined, [1017], [182329],1.0.11276
PUP.Optional.DriverAgentPlus, C:\ProgramData\DriverAgentPlus\Languages\da.lng, Quarantined, [1017], [182329],1.0.11276
PUP.Optional.DriverAgentPlus, C:\ProgramData\DriverAgentPlus\Languages\de.lng, Quarantined, [1017], [182329],1.0.11276
PUP.Optional.DriverAgentPlus, C:\ProgramData\DriverAgentPlus\Languages\du.lng, Quarantined, [1017], [182329],1.0.11276
PUP.Optional.DriverAgentPlus, C:\ProgramData\DriverAgentPlus\Languages\es.lng, Quarantined, [1017], [182329],1.0.11276
PUP.Optional.DriverAgentPlus, C:\ProgramData\DriverAgentPlus\Languages\fi.lng, Quarantined, [1017], [182329],1.0.11276
PUP.Optional.DriverAgentPlus, C:\ProgramData\DriverAgentPlus\Languages\fr.lng, Quarantined, [1017], [182329],1.0.11276
PUP.Optional.DriverAgentPlus, C:\ProgramData\DriverAgentPlus\Languages\gr.lng, Quarantined, [1017], [182329],1.0.11276
PUP.Optional.DriverAgentPlus, C:\ProgramData\DriverAgentPlus\Languages\it.lng, Quarantined, [1017], [182329],1.0.11276
PUP.Optional.DriverAgentPlus, C:\ProgramData\DriverAgentPlus\Languages\jp.lng, Quarantined, [1017], [182329],1.0.11276
PUP.Optional.DriverAgentPlus, C:\ProgramData\DriverAgentPlus\Languages\kr.lng, Quarantined, [1017], [182329],1.0.11276
PUP.Optional.DriverAgentPlus, C:\ProgramData\DriverAgentPlus\Languages\no.lng, Quarantined, [1017], [182329],1.0.11276
PUP.Optional.DriverAgentPlus, C:\ProgramData\DriverAgentPlus\Languages\pl.lng, Quarantined, [1017], [182329],1.0.11276
PUP.Optional.DriverAgentPlus, C:\ProgramData\DriverAgentPlus\Languages\pt.lng, Quarantined, [1017], [182329],1.0.11276
PUP.Optional.DriverAgentPlus, C:\ProgramData\DriverAgentPlus\Languages\ru.lng, Quarantined, [1017], [182329],1.0.11276
PUP.Optional.DriverAgentPlus, C:\ProgramData\DriverAgentPlus\Languages\se.lng, Quarantined, [1017], [182329],1.0.11276
PUP.Optional.DriverAgentPlus, C:\ProgramData\DriverAgentPlus\Languages\tr.lng, Quarantined, [1017], [182329],1.0.11276
PUP.Optional.DriverAgentPlus, C:\ProgramData\DriverAgentPlus\dahlp.exe, Quarantined, [1017], [182329],1.0.11276
PUP.Optional.DriverAgentPlus, C:\ProgramData\DriverAgentPlus\dapevents.dll, Quarantined, [1017], [182329],1.0.11276
PUP.Optional.DriverAgentPlus, C:\ProgramData\DriverAgentPlus\dauninst.exe, Quarantined, [1017], [182329],1.0.11276
PUP.Optional.DriverAgentPlus, C:\ProgramData\DriverAgentPlus\dpinst_x64.exe, Quarantined, [1017], [182329],1.0.11276
PUP.Optional.DriverAgentPlus, C:\ProgramData\DriverAgentPlus\dpinst_x86.exe, Quarantined, [1017], [182329],1.0.11276
PUP.Optional.DriverAgentPlus, C:\ProgramData\DriverAgentPlus\DriverAgentPlus.exe, Quarantined, [1017], [182329],1.0.11276
PUP.Optional.DriverAgentPlus, C:\ProgramData\DriverAgentPlus\driveragentplus.url, Quarantined, [1017], [182329],1.0.11276
PUP.Optional.DriverAgentPlus, C:\ProgramData\DriverAgentPlus\DrvAgent32.cat, Quarantined, [1017], [182329],1.0.11276
PUP.Optional.DriverAgentPlus, C:\ProgramData\DriverAgentPlus\DrvAgent32.inf, Quarantined, [1017], [182329],1.0.11276
PUP.Optional.DriverAgentPlus, C:\ProgramData\DriverAgentPlus\DrvAgent32.sys, Quarantined, [1017], [182329],1.0.11276
PUP.Optional.DriverAgentPlus, C:\ProgramData\DriverAgentPlus\dwc.dll, Quarantined, [1017], [182329],1.0.11276
PUP.Optional.DriverAgentPlus, C:\ProgramData\DriverAgentPlus\install_driver.exe, Quarantined, [1017], [182329],1.0.11276
PUP.Optional.DriverAgentPlus, C:\ProgramData\DriverAgentPlus\libeay32.dll, Quarantined, [1017], [182329],1.0.11276
PUP.Optional.DriverAgentPlus, C:\ProgramData\DriverAgentPlus\libssl32.dll, Quarantined, [1017], [182329],1.0.11276
PUP.Optional.DriverAgentPlus, C:\ProgramData\DriverAgentPlus\resources.dll, Quarantined, [1017], [182329],1.0.11276
PUP.Optional.DriverAgentPlus, C:\ProgramData\DriverAgentPlus\unins000.dat, Quarantined, [1017], [182329],1.0.11276
PUP.Optional.DriverAgentPlus, C:\ProgramData\DriverAgentPlus\unins000.exe, Quarantined, [1017], [182329],1.0.11276
PUP.Optional.DriverAgentPlus, C:\ProgramData\DriverAgentPlus\uninstall.dat, Quarantined, [1017], [182329],1.0.11276
PUP.Optional.DriverAgentPlus, C:\ProgramData\DriverAgentPlus\unzip.dll, Quarantined, [1017], [182329],1.0.11276
PUP.Optional.DriverAgentPlus, C:\DOCUMENTS AND SETTINGS\PUBLIC\Desktop\DriverAgent Plus.lnk, Quarantined, [1017], [182329],1.0.11276
PUP.Optional.DriverAgentPlus, C:\Users\{username}\AppData\Roaming\DriverAgentPlus\DriverAgentPlus.settings, Quarantined, [1017], [182329],1.0.11276
PUP.Optional.DriverAgentPlus, C:\Users\{username}\AppData\Roaming\DriverAgentPlus\scandata.bin, Quarantined, [1017], [182329],1.0.11276
PUP.Optional.DriverAgentPlus, C:\Users\{username}\AppData\Roaming\DriverAgentPlus\sysinfo.bin, Quarantined, [1017], [182329],1.0.11276
PUP.Optional.eSupportDriverAgentPlus, C:\USERS\{username}\DESKTOP\DRVAGENTRSPLUSWEBDL.EXE, Quarantined, [12631], [554021],1.0.11276

Physical Sector: 0
(No malicious items detected)

WMI: 0
(No malicious items detected)


(end)
As mentioned before the full version of Malwarebytes could have protected your computer against this threat.
We use different ways of protecting your computer(s):
  • Dynamically Blocks Malware Sites & Servers
  • Malware Execution Prevention
Save yourself the hassle and get protected.
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