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Removal instructions for MyOfficeX Search

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Started by Metallica , Nov 06 2019 03:53 AM

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#1
Metallica
Posted 06 November 2019 - 03:53 AM

Metallica

    Spyware Veteran

  • GeekU Moderator
  • 33,101 posts
Content is republished with permission from Malwarebytes.

What is MyOfficeX Search?

The Malwarebytes research team has determined that MyOfficeX Search is a search hijacker. These so-called "hijackers" manipulate your browser(s), for example to change your startpage or searchscopes, so that the affected browser visits their site or one of their choice.
This particular one is a search hijacker and uses web push notifications.

How do I know if my computer is affected by MyOfficeX Search?

You may see this entry in your list of installed Chrome extensions:

main.png

and these warnings during install:

warning1.png

warning2.png

warning3.png

You will see this icon in your Chrome menu-bar:

icons.png

and these changed settings:

warning5.png

warning6.png

How did MyOfficeX Search get on my computer?

Browser hijackers use different methods for distributing themselves. This particular one was downloaded from the webstore:

webstore.png

after a redirect from their website:

website.png

How do I remove MyOfficeX Search?

Our program Malwarebytes can detect and remove this potentially unwanted program.
  • Please download Malwarebytes to your desktop.
  • Double-click mb3-setup-consumer-{version}.exe and follow the prompts to install the program.
  • Then click Finish.
  • Once the program has fully updated, select Scan Now on the Dashboard. Or select the Threat Scan from the Scan menu.
  • If another update of the definitions is available, it will be implemented before the rest of the scanning procedure.
  • When the scan is complete, make sure that all Threats are selected, and click Remove Selected.
  • Restart your computer when prompted to do so.
Is there anything else I need to do to get rid of MyOfficeX Search?
  • No, Malwarebytes removes MyOfficeX Search completely.
  • If you have allowed the notifications you can read here how to disable them.
How would the full version of Malwarebytes help protect me?

We hope our application and this guide have helped you eradicate this hijacker.

As you can see below Malwarebytes Browser Guard, as well as the full version of Malwarebytes would have protected you against the MyOfficeX Search hijacker. It would have blocked their website, giving you a chance to stop before it became too late.

protection2.png


Technical details for experts

Possible signs in FRST logs:

CHR DefaultSearchURL: Default -> hxxps://services.myofficex-svc.org/search/{searchTerms}
CHR DefaultSearchKeyword: Default -> search
CHR DefaultSuggestURL: Default -> hxxps://sug.myofficex-svc.org/sug/?s={searchTerms}
CHR Notifications: Default -> hxxps://myofficex.org
CHR Extension: (Yahoo Web) - C:\Users\{username}\AppData\Local\Google\Chrome\User Data\Default\Extensions\jmkloakbojijdhjbddliblmabmpokcnn [2019-11-06]
Alterations made by the installer:

File system details [View: All details] (Selection)
---------------------------------------------------
    Adds the folder C:\Users\{username}\AppData\Local\Google\Chrome\User Data\Default\Extensions\jmkloakbojijdhjbddliblmabmpokcnn\1.0.19.523_0
       Adds the file manifest.json"="11/6/2019 9:04 AM, 1926 bytes, A
    Adds the folder C:\Users\{username}\AppData\Local\Google\Chrome\User Data\Default\Extensions\jmkloakbojijdhjbddliblmabmpokcnn\1.0.19.523_0\_metadata
       Adds the file computed_hashes.json"="11/6/2019 9:04 AM, 1804 bytes, A
       Adds the file verified_contents.json"="8/19/2019 9:05 PM, 3077 bytes, A
    Adds the folder C:\Users\{username}\AppData\Local\Google\Chrome\User Data\Default\Extensions\jmkloakbojijdhjbddliblmabmpokcnn\1.0.19.523_0\background
       Adds the file ext.js"="8/19/2019 9:05 PM, 4221 bytes, A
       Adds the file index.html"="8/19/2019 9:05 PM, 354 bytes, A
       Adds the file listeners.js"="8/19/2019 9:05 PM, 739 bytes, A
       Adds the file search.js"="8/19/2019 9:05 PM, 412 bytes, A
       Adds the file settings.js"="8/19/2019 9:05 PM, 263 bytes, A
       Adds the file startup.js"="8/19/2019 9:05 PM, 2996 bytes, A
    Adds the folder C:\Users\{username}\AppData\Local\Google\Chrome\User Data\Default\Extensions\jmkloakbojijdhjbddliblmabmpokcnn\1.0.19.523_0\icons
       Adds the file 128.png"="11/6/2019 9:04 AM, 31293 bytes, A
       Adds the file 16.png"="11/6/2019 9:04 AM, 775 bytes, A
       Adds the file 32.png"="11/6/2019 9:04 AM, 2399 bytes, A
       Adds the file 48.png"="11/6/2019 9:04 AM, 4941 bytes, A
    Adds the folder C:\Users\{username}\AppData\Local\Google\Chrome\User Data\Default\Extensions\jmkloakbojijdhjbddliblmabmpokcnn\1.0.19.523_0\newtab
       Adds the file index.html"="8/19/2019 9:05 PM, 145 bytes, A
       Adds the file newtab.js"="8/19/2019 9:05 PM, 101 bytes, A
    Adds the folder C:\Users\{username}\AppData\Local\Google\Chrome\User Data\Default\Extensions\jmkloakbojijdhjbddliblmabmpokcnn\1.0.19.523_0\prompt
       Adds the file green-up-arrow.png"="8/19/2019 9:05 PM, 18182 bytes, A
       Adds the file ok-green-square.png"="8/19/2019 9:05 PM, 28585 bytes, A
       Adds the file prompt.js"="8/19/2019 9:05 PM, 3241 bytes, A
    Adds the folder C:\Users\{username}\AppData\Local\Google\Chrome\User Data\Default\Local Extension Settings\jmkloakbojijdhjbddliblmabmpokcnn
       Adds the file 000003.log"="11/6/2019 9:04 AM, 743 bytes, A
       Adds the file CURRENT"="11/6/2019 9:04 AM, 16 bytes, A
       Adds the file LOCK"="11/6/2019 9:04 AM, 0 bytes, A
       Adds the file LOG"="11/6/2019 9:04 AM, 184 bytes, A
       Adds the file MANIFEST-000001"="11/6/2019 9:04 AM, 41 bytes, A
    Adds the folder C:\Users\{username}\AppData\Local\Google\Chrome\User Data\Default\Sync Extension Settings\jmkloakbojijdhjbddliblmabmpokcnn
       Adds the file 000003.log"="11/6/2019 9:04 AM, 83 bytes, A
       Adds the file CURRENT"="11/6/2019 9:04 AM, 16 bytes, A
       Adds the file LOCK"="11/6/2019 9:04 AM, 0 bytes, A
       Adds the file LOG"="11/6/2019 9:04 AM, 183 bytes, A
       Adds the file MANIFEST-000001"="11/6/2019 9:04 AM, 41 bytes, A

Registry details [View: All details] (Selection)
------------------------------------------------
    [HKEY_CURRENT_USER\Software\Google\Chrome\PreferenceMACs\Default\extensions.settings]
       "jmkloakbojijdhjbddliblmabmpokcnn"="REG_SZ", "F972F8B46F510C9BFA0446B864A406722C9CE3D94A37F44E0B08896E3CD62209"
Malwarebytes log:

Malwarebytes
www.malwarebytes.com

-Log Details-
Scan Date: 11/6/19
Scan Time: 9:13 AM
Log File: 58abc9f6-006d-11ea-8288-00ffdcc6fdfc.json

-Software Information-
Version: 4.0.4.49
Components Version: 1.0.717
Update Package Version: 1.0.14586
License: Premium

-System Information-
OS: Windows 7 Service Pack 1
CPU: x64
File System: NTFS
User: {computername}\{username}

-Scan Summary-
Scan Type: Threat Scan
Scan Initiated By: Manual
Result: Completed
Objects Scanned: 234098
Threats Detected: 40
Threats Quarantined: 40
Time Elapsed: 8 min, 49 sec

-Scan Options-
Memory: Enabled
Startup: Enabled
Filesystem: Enabled
Archives: Enabled
Rootkits: Enabled
Heuristics: Enabled
PUP: Detect
PUM: Detect

-Scan Details-
Process: 0
(No malicious items detected)

Module: 0
(No malicious items detected)

Registry Key: 0
(No malicious items detected)

Registry Value: 1
PUP.Optional.MyOfficeXSearch, HKCU\SOFTWARE\GOOGLE\CHROME\PREFERENCEMACS\Default\extensions.settings|jmkloakbojijdhjbddliblmabmpokcnn, Quarantined, 14904, 757816, , , , 

Registry Data: 0
(No malicious items detected)

Data Stream: 0
(No malicious items detected)

Folder: 9
PUP.Optional.MyOfficeXSearch, C:\USERS\{username}\APPDATA\LOCAL\GOOGLE\CHROME\USER DATA\Default\Local Extension Settings\jmkloakbojijdhjbddliblmabmpokcnn, Quarantined, 14904, 757816, , , , 
PUP.Optional.MyOfficeXSearch, C:\USERS\{username}\APPDATA\LOCAL\GOOGLE\CHROME\USER DATA\Default\Sync Extension Settings\jmkloakbojijdhjbddliblmabmpokcnn, Quarantined, 14904, 757816, , , , 
PUP.Optional.MyOfficeXSearch, C:\Users\{username}\AppData\Local\Google\Chrome\User Data\Default\Extensions\jmkloakbojijdhjbddliblmabmpokcnn\1.0.19.523_0\background, Quarantined, 14904, 757816, , , , 
PUP.Optional.MyOfficeXSearch, C:\Users\{username}\AppData\Local\Google\Chrome\User Data\Default\Extensions\jmkloakbojijdhjbddliblmabmpokcnn\1.0.19.523_0\_metadata, Quarantined, 14904, 757816, , , , 
PUP.Optional.MyOfficeXSearch, C:\Users\{username}\AppData\Local\Google\Chrome\User Data\Default\Extensions\jmkloakbojijdhjbddliblmabmpokcnn\1.0.19.523_0\newtab, Quarantined, 14904, 757816, , , , 
PUP.Optional.MyOfficeXSearch, C:\Users\{username}\AppData\Local\Google\Chrome\User Data\Default\Extensions\jmkloakbojijdhjbddliblmabmpokcnn\1.0.19.523_0\prompt, Quarantined, 14904, 757816, , , , 
PUP.Optional.MyOfficeXSearch, C:\Users\{username}\AppData\Local\Google\Chrome\User Data\Default\Extensions\jmkloakbojijdhjbddliblmabmpokcnn\1.0.19.523_0\icons, Quarantined, 14904, 757816, , , , 
PUP.Optional.MyOfficeXSearch, C:\Users\{username}\AppData\Local\Google\Chrome\User Data\Default\Extensions\jmkloakbojijdhjbddliblmabmpokcnn\1.0.19.523_0, Quarantined, 14904, 757816, , , , 
PUP.Optional.MyOfficeXSearch, C:\USERS\{username}\APPDATA\LOCAL\GOOGLE\CHROME\USER DATA\DEFAULT\EXTENSIONS\JMKLOAKBOJIJDHJBDDLIBLMABMPOKCNN, Quarantined, 14904, 757816, 1.0.14586, , ame, 

File: 30
PUP.Optional.MyOfficeXSearch, C:\Users\{username}\AppData\Local\Google\Chrome\User Data\Default\Local Extension Settings\jmkloakbojijdhjbddliblmabmpokcnn\000003.log, Quarantined, 14904, 757816, , , , 
PUP.Optional.MyOfficeXSearch, C:\Users\{username}\AppData\Local\Google\Chrome\User Data\Default\Local Extension Settings\jmkloakbojijdhjbddliblmabmpokcnn\CURRENT, Quarantined, 14904, 757816, , , , 
PUP.Optional.MyOfficeXSearch, C:\Users\{username}\AppData\Local\Google\Chrome\User Data\Default\Local Extension Settings\jmkloakbojijdhjbddliblmabmpokcnn\LOCK, Quarantined, 14904, 757816, , , , 
PUP.Optional.MyOfficeXSearch, C:\Users\{username}\AppData\Local\Google\Chrome\User Data\Default\Local Extension Settings\jmkloakbojijdhjbddliblmabmpokcnn\LOG, Quarantined, 14904, 757816, , , , 
PUP.Optional.MyOfficeXSearch, C:\Users\{username}\AppData\Local\Google\Chrome\User Data\Default\Local Extension Settings\jmkloakbojijdhjbddliblmabmpokcnn\MANIFEST-000001, Quarantined, 14904, 757816, , , , 
PUP.Optional.MyOfficeXSearch, C:\Users\{username}\AppData\Local\Google\Chrome\User Data\Default\Sync Extension Settings\jmkloakbojijdhjbddliblmabmpokcnn\000003.log, Quarantined, 14904, 757816, , , , 
PUP.Optional.MyOfficeXSearch, C:\Users\{username}\AppData\Local\Google\Chrome\User Data\Default\Sync Extension Settings\jmkloakbojijdhjbddliblmabmpokcnn\CURRENT, Quarantined, 14904, 757816, , , , 
PUP.Optional.MyOfficeXSearch, C:\Users\{username}\AppData\Local\Google\Chrome\User Data\Default\Sync Extension Settings\jmkloakbojijdhjbddliblmabmpokcnn\LOCK, Quarantined, 14904, 757816, , , , 
PUP.Optional.MyOfficeXSearch, C:\Users\{username}\AppData\Local\Google\Chrome\User Data\Default\Sync Extension Settings\jmkloakbojijdhjbddliblmabmpokcnn\LOG, Quarantined, 14904, 757816, , , , 
PUP.Optional.MyOfficeXSearch, C:\Users\{username}\AppData\Local\Google\Chrome\User Data\Default\Sync Extension Settings\jmkloakbojijdhjbddliblmabmpokcnn\MANIFEST-000001, Quarantined, 14904, 757816, , , , 
PUP.Optional.MyOfficeXSearch, C:\USERS\{username}\APPDATA\LOCAL\GOOGLE\CHROME\USER DATA\Default\Secure Preferences, Replaced, 14904, 757816, , , , 
PUP.Optional.MyOfficeXSearch, C:\USERS\{username}\APPDATA\LOCAL\GOOGLE\CHROME\USER DATA\Default\Preferences, Replaced, 14904, 757816, , , , 
PUP.Optional.MyOfficeXSearch, C:\USERS\{username}\APPDATA\LOCAL\GOOGLE\CHROME\USER DATA\DEFAULT\EXTENSIONS\JMKLOAKBOJIJDHJBDDLIBLMABMPOKCNN\1.0.19.523_0\MANIFEST.JSON, Quarantined, 14904, 757816, 1.0.14586, , ame, 
PUP.Optional.MyOfficeXSearch, C:\Users\{username}\AppData\Local\Google\Chrome\User Data\Default\Extensions\jmkloakbojijdhjbddliblmabmpokcnn\1.0.19.523_0\background\ext.js, Quarantined, 14904, 757816, , , , 
PUP.Optional.MyOfficeXSearch, C:\Users\{username}\AppData\Local\Google\Chrome\User Data\Default\Extensions\jmkloakbojijdhjbddliblmabmpokcnn\1.0.19.523_0\background\index.html, Quarantined, 14904, 757816, , , , 
PUP.Optional.MyOfficeXSearch, C:\Users\{username}\AppData\Local\Google\Chrome\User Data\Default\Extensions\jmkloakbojijdhjbddliblmabmpokcnn\1.0.19.523_0\background\listeners.js, Quarantined, 14904, 757816, , , , 
PUP.Optional.MyOfficeXSearch, C:\Users\{username}\AppData\Local\Google\Chrome\User Data\Default\Extensions\jmkloakbojijdhjbddliblmabmpokcnn\1.0.19.523_0\background\search.js, Quarantined, 14904, 757816, , , , 
PUP.Optional.MyOfficeXSearch, C:\Users\{username}\AppData\Local\Google\Chrome\User Data\Default\Extensions\jmkloakbojijdhjbddliblmabmpokcnn\1.0.19.523_0\background\settings.js, Quarantined, 14904, 757816, , , , 
PUP.Optional.MyOfficeXSearch, C:\Users\{username}\AppData\Local\Google\Chrome\User Data\Default\Extensions\jmkloakbojijdhjbddliblmabmpokcnn\1.0.19.523_0\background\startup.js, Quarantined, 14904, 757816, , , , 
PUP.Optional.MyOfficeXSearch, C:\Users\{username}\AppData\Local\Google\Chrome\User Data\Default\Extensions\jmkloakbojijdhjbddliblmabmpokcnn\1.0.19.523_0\icons\128.png, Quarantined, 14904, 757816, , , , 
PUP.Optional.MyOfficeXSearch, C:\Users\{username}\AppData\Local\Google\Chrome\User Data\Default\Extensions\jmkloakbojijdhjbddliblmabmpokcnn\1.0.19.523_0\icons\16.png, Quarantined, 14904, 757816, , , , 
PUP.Optional.MyOfficeXSearch, C:\Users\{username}\AppData\Local\Google\Chrome\User Data\Default\Extensions\jmkloakbojijdhjbddliblmabmpokcnn\1.0.19.523_0\icons\32.png, Quarantined, 14904, 757816, , , , 
PUP.Optional.MyOfficeXSearch, C:\Users\{username}\AppData\Local\Google\Chrome\User Data\Default\Extensions\jmkloakbojijdhjbddliblmabmpokcnn\1.0.19.523_0\icons\48.png, Quarantined, 14904, 757816, , , , 
PUP.Optional.MyOfficeXSearch, C:\Users\{username}\AppData\Local\Google\Chrome\User Data\Default\Extensions\jmkloakbojijdhjbddliblmabmpokcnn\1.0.19.523_0\newtab\index.html, Quarantined, 14904, 757816, , , , 
PUP.Optional.MyOfficeXSearch, C:\Users\{username}\AppData\Local\Google\Chrome\User Data\Default\Extensions\jmkloakbojijdhjbddliblmabmpokcnn\1.0.19.523_0\newtab\newtab.js, Quarantined, 14904, 757816, , , , 
PUP.Optional.MyOfficeXSearch, C:\Users\{username}\AppData\Local\Google\Chrome\User Data\Default\Extensions\jmkloakbojijdhjbddliblmabmpokcnn\1.0.19.523_0\prompt\green-up-arrow.png, Quarantined, 14904, 757816, , , , 
PUP.Optional.MyOfficeXSearch, C:\Users\{username}\AppData\Local\Google\Chrome\User Data\Default\Extensions\jmkloakbojijdhjbddliblmabmpokcnn\1.0.19.523_0\prompt\ok-green-square.png, Quarantined, 14904, 757816, , , , 
PUP.Optional.MyOfficeXSearch, C:\Users\{username}\AppData\Local\Google\Chrome\User Data\Default\Extensions\jmkloakbojijdhjbddliblmabmpokcnn\1.0.19.523_0\prompt\prompt.js, Quarantined, 14904, 757816, , , , 
PUP.Optional.MyOfficeXSearch, C:\Users\{username}\AppData\Local\Google\Chrome\User Data\Default\Extensions\jmkloakbojijdhjbddliblmabmpokcnn\1.0.19.523_0\_metadata\computed_hashes.json, Quarantined, 14904, 757816, , , , 
PUP.Optional.MyOfficeXSearch, C:\Users\{username}\AppData\Local\Google\Chrome\User Data\Default\Extensions\jmkloakbojijdhjbddliblmabmpokcnn\1.0.19.523_0\_metadata\verified_contents.json, Quarantined, 14904, 757816, , , , 

Physical Sector: 0
(No malicious items detected)

WMI: 0
(No malicious items detected)


(end)
As mentioned before the full version of Malwarebytes could have protected your computer against this threat.
We use different ways of protecting your computer(s):
  • Dynamically Blocks Malware Sites & Servers
  • Malware Execution Prevention
Save yourself the hassle and get protected.
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