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computer keeps rebooting, and wrong drive letters

Started by robirdman , Apr 10 2020 09:23 AM

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#1
robirdman

Posted 10 April 2020 - 09:23 AM

Member

Member
135 posts

I will be working, usually in Photoshop or Premiere Pro and the computer spontaneously reboots. Steps taken to alleviate the problem: Bigger power supply, newer video card, repasting processor, updating Windows. then at BestBuy, disconnecting possibly problematic other internal hard drives, replacing processor fan, and then replacing heat sync. Saying RAM tested bad and replacing, also doubling from 16 to 32. Then shortly after my 5th trip there, testing and labeling each hard drive, I found when I a disconnected hard drive on to do backups with Genie Backup, the drive showed as E: It was previously F: and the backup will only recognize it as such. I went to the drive management to change its letter back, but it would not let me scroll down to the drive, or do anything, even close the window. I used task manager to close but that didn't unfreeze it, nor did rebooting. Each tried multiple times. I put another J: drive on for a different backup and now it was E: Keeping that on, I put the F: drive on, and with E: taken it went to F: and I was able to complete 4 backup updates to it. I wondered why drives were getting E: when the DVD should be that and saw there was no DVD drive in file explorer. I opened up, thinking BB may have left disconnected but it is. Now they are no longer available for help with the continuing and added problem.

Edited by robirdman, 10 April 2020 - 09:23 AM.

#2
RKinner

Posted 15 April 2020 - 03:12 PM

Malware Expert

Expert
24,700 posts

Multiple Replies are expected. Just post a log as soon as you get it.

Download BlueScreenView
http://www.nirsoft.n...creen_view.html

Double click on BlueScreenView.exe file to run the program.
When scanning is done, go Edit, Select All.

Go File, Save Selected Items, and save the report as BSOD.txt.
Open BSOD.txt in Notepad, copy all content, and paste it into your next reply.

et Process Explorer

https://live.sysinte...com/procexp.exe

Save it to your desktop then run it (Vista or Win7+ - right click and Run As Administrator).

View, Select Column, check Verified Signer, OK
Options, Verify Image Signatures

Click twice on the CPU column header to sort things by CPU usage with the big hitters at the top.

Wait a full minute then:

File, Save As, Save. Note the file name. Open the file on your desktop and copy and paste the text to a reply.

Copy the next 2 lines:

TASKLIST /SVC > \junk.txt
notepad \junk.txt

Open an Elevated Command Prompt:
Win 7: Start, All Programs, Accessories then right click on Command Prompt and Run as Administrator
Win 8: http://www.eightforu...indows-8-a.html
win 10: http://www.howtogeek...-in-windows-10/

Right click and Paste (or Edit then Paste) and the copied lines should appear.
Hit Enter if notepad does not open. Copy and paste the text from notepad into a reply.

Get the free version of Speccy:

http://www.filehippo...ownload_speccy/

(Look in the upper right for the Download
Latest Version button - Do NOT press the large Start Download button on the upper left!)
Download, Save and Install it. Tell it you do not need CCLEANER. Run Speccy. When it finishes (the little icon in the bottom left will stop moving),
File, Save as Text File, (to your desktop) note the name it gives. OK. Open the file in notepad and delete the line that gives the serial number of your Operating System.
(It will be near the top, 10-20 lines down.) Save the file. Attach the file to your next post. Attaching the log is the best option as it is too big for the forum. Attaching is a multi step process.

First click on More Reply Options
Then scroll down to where you see
Choose File and click on it. Point it at the file and hit Open.
Now click on Attach this file.

Please download MiniToolBox, save it to your desktop and run it.

Checkmark the following checkboxes:

Flush DNS
Report IE Proxy Settings
Report FF Proxy Settings
List content of Hosts
List IP configuration
List Winsock Entries
List last 10 Event Viewer Errors
List Installed Programs
List Devices
List Users, Partitions and Memory size.
List Minidump Files

Click Go and post the result (Result.txt). A copy of Result.txt will be saved in the same directory the tool is run.

#3
robirdman

Posted 29 May 2020 - 03:18 AM

Member

Topic Starter
Member
135 posts

==================================================

Dump File : 030720-176796-01.dmp

Crash Time : 3/7/2020 3:10:30 PM

Bug Check String : CRITICAL_OBJECT_TERMINATION

Bug Check Code : 0x000000f4

Parameter 1 : 00000000`00000003

Parameter 2 : fffffa80`1be77b10

Parameter 3 : fffffa80`1be77df0

Parameter 4 : fffff800`03bd4100

Caused By Driver : ntoskrnl.exe

Caused By Address : ntoskrnl.exe+6f980

File Description : NT Kernel & System

Product Name : Microsoft® Windows® Operating System

Company : Microsoft Corporation

File Version : 6.1.7601.23889 (win7sp1_ldr.170810-1615)

Processor : x64

Crash Address : ntoskrnl.exe+6f980

Stack Address 1 :

Stack Address 2 :

Stack Address 3 :

Computer Name :

Full Path : C:\Windows\Minidump\030720-176796-01.dmp

Processors Count : 8

Major Version : 15

Minor Version : 7601

Dump File Size : 352,669

Dump File Time : 3/7/2020 3:26:52 PM

==================================================

Dump File : 010820-51843-01.dmp

Crash Time : 1/7/2020 10:11:35 PM

Bug Check String : DRIVER_POWER_STATE_FAILURE

Bug Check Code : 0x0000009f

Parameter 1 : 00000000`00000003

Parameter 2 : fffffa80`11691b90

Parameter 3 : fffff800`04ba53d8

Parameter 4 : fffffa80`1515d6e0

Caused By Driver : ntoskrnl.exe

Caused By Address : ntoskrnl.exe+6f980

File Description : NT Kernel & System

Product Name : Microsoft® Windows® Operating System

Company : Microsoft Corporation

File Version : 6.1.7601.23889 (win7sp1_ldr.170810-1615)

Processor : x64

Crash Address : ntoskrnl.exe+6f980

Stack Address 1 :

Stack Address 2 :

Stack Address 3 :

Computer Name :

Full Path : C:\Windows\Minidump\010820-51843-01.dmp

Processors Count : 8

Major Version : 15

Minor Version : 7601

Dump File Size : 354,773

Dump File Time : 1/8/2020 11:41:31 AM

==================================================

Dump File : 120819-54562-01.dmp

Crash Time : 12/7/2019 10:35:00 PM

Bug Check String : DRIVER_POWER_STATE_FAILURE

Bug Check Code : 0x0000009f

Parameter 1 : 00000000`00000003

Parameter 2 : fffffa80`116b2a50

Parameter 3 : fffff800`04bb43d8

Parameter 4 : fffffa80`18c10cc0

Caused By Driver : ntoskrnl.exe

Caused By Address : ntoskrnl.exe+6f980

File Description : NT Kernel & System

Product Name : Microsoft® Windows® Operating System

Company : Microsoft Corporation

File Version : 6.1.7601.23889 (win7sp1_ldr.170810-1615)

Processor : x64

Crash Address : ntoskrnl.exe+6f980

Stack Address 1 :

Stack Address 2 :

Stack Address 3 :

Computer Name :

Full Path : C:\Windows\Minidump\120819-54562-01.dmp

Processors Count : 8

Major Version : 15

Minor Version : 7601

Dump File Size : 352,981

Dump File Time : 12/8/2019 1:49:30 PM

==================================================

#4
robirdman

Posted 29 May 2020 - 03:24 AM

Member

Topic Starter
Member
135 posts

Process CPU Private Bytes Working Set PID Description Company Name Verified Signer

System Idle Process 95.17 0 K 24 K 0

Interrupts 1.63 0 K 0 K n/a Hardware Interrupts and DPCs

vds.exe 0.50 4,096 K 10,456 K 7444 Virtual Disk Service Microsoft Corporation

procexp64.exe 0.49 37,900 K 61,824 K 9096 Sysinternals Process Explorer Sysinternals - www.sysinternals.com

mmc.exe 0.30 102,128 K 61,688 K 1844

System 0.22 360 K 11,596 K 4

chrome.exe 0.21 72,352 K 86,784 K 8996 Google Chrome Google LLC

svchost.exe 0.18 6,296 K 11,692 K 776 Host Process for Windows Services Microsoft Corporation

chrome.exe 0.18 57,772 K 86,980 K 9152 Google Chrome Google LLC

MsMpEng.exe 0.13 199,164 K 220,988 K 956 Antimalware Service Executable Microsoft Corporation

services.exe 0.11 7,604 K 13,784 K 576

Dropbox.exe 0.10 290,864 K 321,212 K 4192 Dropbox Dropbox, Inc.

WDDriveService.exe 0.10 22,152 K 27,092 K 2196 WD Drive Service Western Digital Technologies, Inc.

csrss.exe 0.08 4,004 K 6,104 K 412

chrome.exe 0.07 111,220 K 170,788 K 5148 Google Chrome Google LLC

svchost.exe 0.07 29,512 K 45,116 K 604 Host Process for Windows Services Microsoft Corporation

dwm.exe 0.06 83,212 K 52,240 K 3840 Desktop Window Manager Microsoft Corporation

Adobe CEF Helper.exe 0.05 74,536 K 105,568 K 5472 Adobe CEF Helper Adobe Inc.

Creative Cloud.exe 0.04 41,684 K 97,496 K 308 Adobe Creative Cloud Adobe Inc.

csrss.exe 0.04 13,180 K 36,660 K 540

chrome.exe 0.03 61,724 K 93,480 K 7360 Google Chrome Google LLC

TWCU.exe 0.03 8,092 K 15,648 K 4200

explorer.exe 0.02 624,880 K 211,012 K 2340 Windows Explorer Microsoft Corporation

svchost.exe 0.02 511,400 K 517,352 K 464 Host Process for Windows Services Microsoft Corporation

Adobe Desktop Service.exe 0.02 223,368 K 275,168 K 4968 Creative Cloud Adobe Inc.

chrome.exe 0.02 58,400 K 87,360 K 8684 Google Chrome Google LLC

CoreSync.exe 0.01 21,376 K 36,524 K 5736 Core Sync

WDDriveUtilitiesHelper.exe 0.01 5,180 K 11,244 K 4032 WD Drive Utilities Helper Western Digital Technologies, Inc.

chrome.exe 0.01 29,352 K 43,708 K 6668 Google Chrome Google LLC

spoolsv.exe 0.01 8,940 K 15,432 K 1404 Spooler SubSystem App Microsoft Corporation

WUDFHost.exe 0.01 2,680 K 6,984 K 2360

ProductUpdater.exe 0.01 29,236 K 33,184 K 1508 ProductUpdater

chrome.exe < 0.01 48,752 K 66,268 K 4588 Google Chrome Google LLC

chrome.exe < 0.01 39,444 K 50,032 K 8276 Google Chrome Google LLC

lsass.exe < 0.01 6,108 K 13,424 K 600 Local Security Authority Process Microsoft Corporation

wmprph.exe < 0.01 8,864 K 23,576 K 5808 Windows Media Player Rich Preview Handler Microsoft Corporation

chrome.exe < 0.01 34,292 K 48,440 K 8756 Google Chrome Google LLC

E_YATITHE.EXE < 0.01 6,044 K 11,540 K 624 EPSON Status Monitor 3 Seiko Epson Corporation

chrome.exe < 0.01 30,900 K 41,224 K 2636 Google Chrome Google LLC

chrome.exe < 0.01 34,788 K 50,324 K 8380 Google Chrome Google LLC

svchost.exe < 0.01 9,752 K 13,616 K 892 Host Process for Windows Services Microsoft Corporation

E_YATITHE.EXE < 0.01 5,964 K 11,524 K 756 EPSON Status Monitor 3 Seiko Epson Corporation

svchost.exe < 0.01 7,480 K 13,768 K 4084 Host Process for Windows Services Microsoft Corporation

QtWebEngineProcess.exe < 0.01 53,928 K 72,616 K 6164 Qt Qtwebengineprocess The Qt Company Ltd.

chrome.exe < 0.01 29,720 K 41,140 K 8868 Google Chrome Google LLC

lsm.exe < 0.01 3,088 K 4,972 K 608

chrome.exe < 0.01 31,632 K 43,416 K 6724 Google Chrome Google LLC

SearchIndexer.exe < 0.01 44,276 K 28,396 K 2952 Microsoft Windows Search Indexer Microsoft Corporation

chrome.exe < 0.01 30,016 K 40,776 K 3624 Google Chrome Google LLC

AGMService.exe < 0.01 3,168 K 8,424 K 1620 Adobe Genuine Software Service Adobe Systems, Incorporated

chrome.exe < 0.01 29,060 K 40,064 K 1848 Google Chrome Google LLC

chrome.exe < 0.01 30,240 K 41,384 K 8560 Google Chrome Google LLC

chrome.exe < 0.01 30,504 K 39,796 K 8328 Google Chrome Google LLC

chrome.exe < 0.01 29,324 K 38,340 K 4160 Google Chrome Google LLC

E_IATIBUA.EXE < 0.01 3,132 K 7,008 K 3432 EPSON Status Monitor 3 SEIKO EPSON CORPORATION

svchost.exe < 0.01 14,380 K 20,692 K 332 Host Process for Windows Services Microsoft Corporation

taskhost.exe < 0.01 10,248 K 14,036 K 3376 Host Process for Windows Tasks Microsoft Corporation

WinRAR.exe < 0.01 10,960 K 21,612 K 7824 WinRAR archiver Alexander Roshal

svchost.exe < 0.01 26,908 K 30,248 K 1180 Host Process for Windows Services Microsoft Corporation

AGSService.exe < 0.01 4,672 K 11,980 K 1652 Adobe Genuine Software Integrity Service Adobe Systems, Incorporated

node.exe < 0.01 67,532 K 80,604 K 6916 Node.js: Server-side JavaScript Node.js

Dropbox.exe < 0.01 4,812 K 9,668 K 2956 Dropbox Dropbox, Inc.

node.exe < 0.01 59,488 K 70,316 K 3856 Node.js: Server-side JavaScript Node.js

svchost.exe < 0.01 14,548 K 33,404 K 356 Host Process for Windows Services Microsoft Corporation

OfficeClickToRun.exe < 0.01 31,412 K 48,860 K 1708 Microsoft Office Click-to-Run (SxS) Microsoft Corporation

chrome.exe < 0.01 244,076 K 169,804 K 1700 Google Chrome Google LLC

AdobeUpdateService.exe < 0.01 4,060 K 9,552 K 1576 Adobe Update Service Adobe Inc.

NVDisplay.Container.exe < 0.01 32,592 K 49,104 K 1284

chrome.exe < 0.01 28,044 K 41,792 K 7856 Google Chrome Google LLC

wuauclt.exe 2,840 K 7,924 K 4976 Windows Update Microsoft Corporation

wmpnetwk.exe 12,944 K 12,196 K 4740 Windows Media Player Network Sharing Service Microsoft Corporation

WmiPrvSE.exe 4,160 K 8,296 K 2944

WmiPrvSE.exe 8,496 K 13,960 K 2872

winlogon.exe 4,628 K 9,104 K 712

wininit.exe 2,232 K 5,252 K 516

unsecapp.exe 2,356 K 6,040 K 2920

TrustedInstaller.exe 171,068 K 177,220 K 6628 Windows Modules Installer Microsoft Corporation

TeamViewer_Service.exe 5,720 K 15,916 K 2108 TeamViewer TeamViewer Germany GmbH

svchost.exe 13,780 K 17,956 K 1444 Host Process for Windows Services Microsoft Corporation

svchost.exe 4,340 K 8,884 K 1044 Host Process for Windows Services Microsoft Corporation

svchost.exe 5,104 K 8,564 K 1936 Host Process for Windows Services Microsoft Corporation

svchost.exe 2,152 K 5,120 K 4360 Host Process for Windows Services Microsoft Corporation

svchost.exe 2,520 K 6,484 K 2056 Host Process for Windows Services Microsoft Corporation

smss.exe 740 K 1,428 K 284

RAVCpl64.exe 4,676 K 10,084 K 2272 Realtek HD Audio Manager Realtek Semiconductor

QtWebEngineProcess.exe 32,408 K 51,992 K 5544 Qt Qtwebengineprocess The Qt Company Ltd.

procexp.exe 4,888 K 9,812 K 9588 Sysinternals Process Explorer Sysinternals - www.sysinternals.com

prevhost.exe 3,396 K 9,556 K 2776 Preview Handler Surrogate Host Microsoft Corporation

PMAService.exe 1,812 K 5,824 K 1988 Epson ReadyInk Agent Seiko Epson Corporation

PMA.exe 4,724 K 11,220 K 6840 Epson ReadyInk Agent (A) Seiko Epson Corporation

ONENOTEM.EXE 2,396 K 1,616 K 4484 Send to OneNote Tool Microsoft Corporation

NVDisplay.Container.exe 6,588 K 13,984 K 836 NVIDIA Container NVIDIA Corporation

notepad.exe 17,220 K 34,612 K 7688 Notepad Microsoft Corporation

NisSrv.exe 15,684 K 9,136 K 4048 Microsoft Network Realtime Inspection Service Microsoft Corporation

NASvc.exe 2,516 K 7,060 K 3936 NeroUpdate Nero AG

msseces.exe 7,164 K 15,804 K 3404 Microsoft Security Client User Interface Microsoft Corporation

LaCieDesktopManagerDaemon.exe 3,340 K 9,768 K 1412 LaCieDesktopManager LaCie

LaCie Desktop Manager.exe 4,160 K 13,680 K 3200 LaCieDesktopManager LaCie

GoogleCrashHandler64.exe 2,020 K 528 K 344

GoogleCrashHandler.exe 1,720 K 528 K 3904

GBMAgent.exe 5,212 K 11,260 K 3536 Genie Backup Agent Genie-soft

GBMAgent.exe 4,196 K 9,960 K 4040 Genie Backup Agent Genie-soft

EPCP.exe 11,896 K 17,860 K 2016 Epson Customer Research Participation SEIKO EPSON CORPORATION

E_S60RPB.EXE 2,136 K 4,416 K 680 EPSON Status Monitor 3 SEIKO EPSON CORPORATION

Dropbox.exe 2,484 K 7,260 K 4512 Dropbox Dropbox, Inc.

DbxSvc.exe 5,280 K 9,284 K 1836 Dropbox Service Dropbox, Inc.

conhost.exe 2,052 K 4,392 K 7000 Console Window Host Microsoft Corporation

conhost.exe 2,040 K 4,364 K 3596 Console Window Host Microsoft Corporation

chrome.exe 22,880 K 23,564 K 7440 Google Chrome Google LLC

chrome.exe 31,084 K 47,992 K 3396 Google Chrome Google LLC

chrome.exe 32,948 K 47,988 K 3128 Google Chrome Google LLC

chrome.exe 8,360 K 14,112 K 8584 Google Chrome Google LLC

chrome.exe 3,536 K 7,004 K 4600 Google Chrome Google LLC

CCXProcess.exe 816 K 2,204 K 3928 CCXProcess Adobe Systems Incorporated

CCLibrary.exe 832 K 2,380 K 6768 CCLibraries Adobe Systems Incorporated

BlueScreenView.exe 16,908 K 29,308 K 10164

armsvc.exe 1,264 K 4,064 K 1552 Adobe Acrobat Update Service Adobe Systems

Amazon Music Helper.exe 4,220 K 9,852 K 2796 Amazon Music Helper Amazon Services LLC

AdobeIPCBroker.exe 5,872 K 9,280 K 4292 Adobe IPC Broker Adobe Systems Incorporated

Adobe Installer.exe 4,084 K 8,608 K 6396

#5
robirdman

Posted 29 May 2020 - 03:32 AM

Member

Topic Starter
Member
135 posts

Tasklist didn't work

Edited by robirdman, 29 May 2020 - 03:42 AM.

#6
robirdman

Posted 29 May 2020 - 03:41 AM

Member

Topic Starter
Member
135 posts

R1-PC.txt 301.67KB 339 downloads

#7
robirdman

Posted 29 May 2020 - 03:49 AM

Member

Topic Starter
Member
135 posts

MiniToolBox by Farbar Version: 17-06-2016

Ran by r1 (administrator) on 29-05-2020 at 04:48:19

Running from "C:\Users\r1\Downloads"

Microsoft Windows 7 Ultimate Service Pack 1 (X64)

Model: pro297599 Manufacturer: Seneca

Boot Mode: Normal

***************************************************************************

========================= Flush DNS: ===================================

Windows IP Configuration

Successfully flushed the DNS Resolver Cache.

========================= IE Proxy Settings: ==============================

Proxy is not enabled.

No Proxy Server is set.

========================= Hosts content: =================================

========================= IP Configuration: ================================

D-Link DWA-140 RangeBooster N USB Adapter (rev.B2) = Wireless Network Connection 2 (Connected)

Realtek PCIe GBE Family Controller = Local Area Connection (Media disconnected)

Microsoft Virtual WiFi Miniport Adapter = Wireless Network Connection 3 (Media disconnected)

# ----------------------------------

# IPv4 Configuration

# ----------------------------------

pushd interface ipv4

reset

set global icmpredirects=enabled

popd

# End of IPv4 configuration

Windows IP Configuration

Host Name . . . . . . . . . . . . : r1-PC

Primary Dns Suffix . . . . . . . :

Node Type . . . . . . . . . . . . : Hybrid

IP Routing Enabled. . . . . . . . : No

WINS Proxy Enabled. . . . . . . . : No

DNS Suffix Search List. . . . . . : attlocal.net

Wireless LAN adapter Wireless Network Connection 3:

Media State . . . . . . . . . . . : Media disconnected

Connection-specific DNS Suffix . :

Description . . . . . . . . . . . : Microsoft Virtual WiFi Miniport Adapter

Physical Address. . . . . . . . . : F0-7D-68-63-C4-E1

DHCP Enabled. . . . . . . . . . . : Yes

Autoconfiguration Enabled . . . . : Yes

Wireless LAN adapter Wireless Network Connection 2:

Connection-specific DNS Suffix . : attlocal.net

Description . . . . . . . . . . . : D-Link DWA-140 RangeBooster N USB Adapter (rev.B2)

Physical Address. . . . . . . . . : F0-7D-68-63-C4-E0

DHCP Enabled. . . . . . . . . . . : Yes

Autoconfiguration Enabled . . . . : Yes

IPv6 Address. . . . . . . . . . . : 2600:1700:c530:1040::33(Preferred)

Lease Obtained. . . . . . . . . . : Thursday, May 28, 2020 7:46:37 PM

Lease Expires . . . . . . . . . . : Friday, May 29, 2020 4:51:38 AM

IPv6 Address. . . . . . . . . . . : 2600:1700:c530:1040:a1e5:6088:ed65:c288(Preferred)

Temporary IPv6 Address. . . . . . : 2600:1700:c530:1040:14cd:ecec:6df:a174(Preferred)

Link-local IPv6 Address . . . . . : fe80::a1e5:6088:ed65:c288%13(Preferred)

IPv4 Address. . . . . . . . . . . : 192.168.1.68(Preferred)

Subnet Mask . . . . . . . . . . . : 255.255.255.0

Lease Obtained. . . . . . . . . . : Thursday, May 28, 2020 7:46:35 PM

Lease Expires . . . . . . . . . . : Friday, May 29, 2020 7:39:40 PM

Default Gateway . . . . . . . . . : fe80::aa9f:ecff:fe95:b270%13

192.168.1.254

DHCP Server . . . . . . . . . . . : 192.168.1.254

DHCPv6 IAID . . . . . . . . . . . : 351305064

DHCPv6 Client DUID. . . . . . . . : 00-01-00-01-1E-81-F0-F7-F8-D1-11-19-D0-3A

DNS Servers . . . . . . . . . . . : 2600:1700:c530:1040::1

192.168.1.254

NetBIOS over Tcpip. . . . . . . . : Enabled

Connection-specific DNS Suffix Search List :

attlocal.net

Ethernet adapter Local Area Connection:

Media State . . . . . . . . . . . : Media disconnected

Connection-specific DNS Suffix . :

Description . . . . . . . . . . . : Realtek PCIe GBE Family Controller

Physical Address. . . . . . . . . : 50-E5-49-CA-EA-7F

DHCP Enabled. . . . . . . . . . . : Yes

Autoconfiguration Enabled . . . . : Yes

Tunnel adapter isatap.attlocal.net:

Media State . . . . . . . . . . . : Media disconnected

Connection-specific DNS Suffix . :

Description . . . . . . . . . . . : Microsoft ISATAP Adapter

Physical Address. . . . . . . . . : 00-00-00-00-00-00-00-E0

DHCP Enabled. . . . . . . . . . . : No

Autoconfiguration Enabled . . . . : Yes

Tunnel adapter Teredo Tunneling Pseudo-Interface:

Media State . . . . . . . . . . . : Media disconnected

Connection-specific DNS Suffix . :

Description . . . . . . . . . . . : Teredo Tunneling Pseudo-Interface

Physical Address. . . . . . . . . : 00-00-00-00-00-00-00-E0

DHCP Enabled. . . . . . . . . . . : No

Autoconfiguration Enabled . . . . : Yes

Tunnel adapter Reusable ISATAP Interface {253453D4-B305-4933-9EA2-EA257A50B9AD}:

Media State . . . . . . . . . . . : Media disconnected

Connection-specific DNS Suffix . : attlocal.net

Description . . . . . . . . . . . : Microsoft ISATAP Adapter #2

Physical Address. . . . . . . . . : 00-00-00-00-00-00-00-E0

DHCP Enabled. . . . . . . . . . . : No

Autoconfiguration Enabled . . . . : Yes

Tunnel adapter isatap.{10BDFAE1-2EF9-4D2A-AC4F-5489C2E8088D}:

Media State . . . . . . . . . . . : Media disconnected

Connection-specific DNS Suffix . :

Description . . . . . . . . . . . : Microsoft ISATAP Adapter #3

Physical Address. . . . . . . . . : 00-00-00-00-00-00-00-E0

DHCP Enabled. . . . . . . . . . . : No

Autoconfiguration Enabled . . . . : Yes

Tunnel adapter isatap.{D8CEEDB8-1D42-497B-A6B6-D28B33FA3FBA}:

Media State . . . . . . . . . . . : Media disconnected

Connection-specific DNS Suffix . :

Description . . . . . . . . . . . : Microsoft ISATAP Adapter #5

Physical Address. . . . . . . . . : 00-00-00-00-00-00-00-E0

DHCP Enabled. . . . . . . . . . . : No

Autoconfiguration Enabled . . . . : Yes

Tunnel adapter Reusable ISATAP Interface {758B2952-75E5-4DFD-93C3-AB06C733E836}:

Media State . . . . . . . . . . . : Media disconnected

Connection-specific DNS Suffix . :

Description . . . . . . . . . . . : Microsoft ISATAP Adapter #6

Physical Address. . . . . . . . . : 00-00-00-00-00-00-00-E0

DHCP Enabled. . . . . . . . . . . : No

Autoconfiguration Enabled . . . . : Yes

Server: dsldevice6.attlocal.net

Address: 2600:1700:c530:1040::1

Name: google.com

Addresses: 2607:f8b0:4000:808::200e

216.58.194.110

Pinging google.com [2607:f8b0:4000:80d::200e] with 32 bytes of data:

Reply from 2607:f8b0:4000:80d::200e: time=47ms

Reply from 2607:f8b0:4000:80d::200e: time=41ms

Ping statistics for 2607:f8b0:4000:80d::200e:

Packets: Sent = 2, Received = 2, Lost = 0 (0% loss),

Approximate round trip times in milli-seconds:

Minimum = 41ms, Maximum = 47ms, Average = 44ms

Server: dsldevice6.attlocal.net

Address: 2600:1700:c530:1040::1

Name: yahoo.com

Addresses: 2001:4998:58:1836::11

2001:4998:c:1023::5

2001:4998:58:1836::10

2001:4998:44:41d::3

2001:4998:44:41d::4

2001:4998:c:1023::4

98.137.246.8

98.137.246.7

72.30.35.10

98.138.219.232

98.138.219.231

72.30.35.9

Pinging yahoo.com [2001:4998:c:1023::4] with 32 bytes of data:

Reply from 2001:4998:c:1023::4: time=68ms

Reply from 2001:4998:c:1023::4: time=67ms

Ping statistics for 2001:4998:c:1023::4:

Packets: Sent = 2, Received = 2, Lost = 0 (0% loss),

Approximate round trip times in milli-seconds:

Minimum = 67ms, Maximum = 68ms, Average = 67ms

Pinging 127.0.0.1 with 32 bytes of data:

Reply from 127.0.0.1: bytes=32 time<1ms TTL=128

Ping statistics for 127.0.0.1:

Packets: Sent = 2, Received = 2, Lost = 0 (0% loss),

Approximate round trip times in milli-seconds:

Minimum = 0ms, Maximum = 0ms, Average = 0ms

===========================================================================

Interface List

14...f0 7d 68 63 c4 e1 ......Microsoft Virtual WiFi Miniport Adapter

13...f0 7d 68 63 c4 e0 ......D-Link DWA-140 RangeBooster N USB Adapter (rev.B2)

12...50 e5 49 ca ea 7f ......Realtek PCIe GBE Family Controller

1...........................Software Loopback Interface 1

18...00 00 00 00 00 00 00 e0 Microsoft ISATAP Adapter

15...00 00 00 00 00 00 00 e0 Teredo Tunneling Pseudo-Interface

24...00 00 00 00 00 00 00 e0 Microsoft ISATAP Adapter #2

21...00 00 00 00 00 00 00 e0 Microsoft ISATAP Adapter #3

37...00 00 00 00 00 00 00 e0 Microsoft ISATAP Adapter #5

23...00 00 00 00 00 00 00 e0 Microsoft ISATAP Adapter #6

===========================================================================

IPv4 Route Table

===========================================================================

Active Routes:

Network Destination Netmask Gateway Interface Metric

0.0.0.0 0.0.0.0 192.168.1.254 192.168.1.68 25

127.0.0.0 255.0.0.0 On-link 127.0.0.1 306

127.0.0.1 255.255.255.255 On-link 127.0.0.1 306

127.255.255.255 255.255.255.255 On-link 127.0.0.1 306

192.168.1.0 255.255.255.0 On-link 192.168.1.68 281

192.168.1.68 255.255.255.255 On-link 192.168.1.68 281

192.168.1.255 255.255.255.255 On-link 192.168.1.68 281

224.0.0.0 240.0.0.0 On-link 127.0.0.1 306

224.0.0.0 240.0.0.0 On-link 192.168.1.68 281

255.255.255.255 255.255.255.255 On-link 127.0.0.1 306

255.255.255.255 255.255.255.255 On-link 192.168.1.68 281

===========================================================================

Persistent Routes:

None

IPv6 Route Table

===========================================================================

Active Routes:

If Metric Network Destination Gateway

13 281 ::/0 fe80::aa9f:ecff:fe95:b270

1 306 ::1/128 On-link

13 281 2600:1700:c530:1040::33/128

On-link

13 281 2600:1700:c530:1040:14cd:ecec:6df:a174/128

On-link

13 281 2600:1700:c530:1040:a1e5:6088:ed65:c288/128

On-link

13 281 fe80::/64 On-link

13 281 fe80::a1e5:6088:ed65:c288/128

On-link

1 306 ff00::/8 On-link

13 281 ff00::/8 On-link

===========================================================================

Persistent Routes:

None

========================= Winsock entries =====================================

Catalog5 01 C:\Windows\SysWOW64\NLAapi.dll [52224] (Microsoft Corporation)

Catalog5 02 C:\Windows\SysWOW64\napinsp.dll [52224] (Microsoft Corporation)

Catalog5 03 C:\Windows\SysWOW64\pnrpnsp.dll [65024] (Microsoft Corporation)

Catalog5 04 C:\Windows\SysWOW64\pnrpnsp.dll [65024] (Microsoft Corporation)

Catalog5 05 C:\Windows\SysWOW64\mswsock.dll [231424] (Microsoft Corporation)

Catalog5 06 C:\Windows\SysWOW64\winrnr.dll [20992] (Microsoft Corporation)

Catalog9 01 C:\Windows\SysWOW64\mswsock.dll [231424] (Microsoft Corporation)

Catalog9 02 C:\Windows\SysWOW64\mswsock.dll [231424] (Microsoft Corporation)

Catalog9 03 C:\Windows\SysWOW64\mswsock.dll [231424] (Microsoft Corporation)

Catalog9 04 C:\Windows\SysWOW64\mswsock.dll [231424] (Microsoft Corporation)

Catalog9 05 C:\Windows\SysWOW64\mswsock.dll [231424] (Microsoft Corporation)

Catalog9 06 C:\Windows\SysWOW64\mswsock.dll [231424] (Microsoft Corporation)

Catalog9 07 C:\Windows\SysWOW64\mswsock.dll [231424] (Microsoft Corporation)

Catalog9 08 C:\Windows\SysWOW64\mswsock.dll [231424] (Microsoft Corporation)

Catalog9 09 C:\Windows\SysWOW64\mswsock.dll [231424] (Microsoft Corporation)

Catalog9 10 C:\Windows\SysWOW64\mswsock.dll [231424] (Microsoft Corporation)

x64-Catalog5 01 C:\Windows\System32\NLAapi.dll [70656] (Microsoft Corporation)

x64-Catalog5 02 C:\Windows\System32\napinsp.dll [68096] (Microsoft Corporation)

x64-Catalog5 03 C:\Windows\System32\pnrpnsp.dll [86016] (Microsoft Corporation)

x64-Catalog5 04 C:\Windows\System32\pnrpnsp.dll [86016] (Microsoft Corporation)

x64-Catalog5 05 C:\Windows\System32\mswsock.dll [327168] (Microsoft Corporation)

x64-Catalog5 06 C:\Windows\System32\winrnr.dll [28672] (Microsoft Corporation)

x64-Catalog9 01 C:\Windows\System32\mswsock.dll [327168] (Microsoft Corporation)

x64-Catalog9 02 C:\Windows\System32\mswsock.dll [327168] (Microsoft Corporation)

x64-Catalog9 03 C:\Windows\System32\mswsock.dll [327168] (Microsoft Corporation)

x64-Catalog9 04 C:\Windows\System32\mswsock.dll [327168] (Microsoft Corporation)

x64-Catalog9 05 C:\Windows\System32\mswsock.dll [327168] (Microsoft Corporation)

x64-Catalog9 06 C:\Windows\System32\mswsock.dll [327168] (Microsoft Corporation)

x64-Catalog9 07 C:\Windows\System32\mswsock.dll [327168] (Microsoft Corporation)

x64-Catalog9 08 C:\Windows\System32\mswsock.dll [327168] (Microsoft Corporation)

x64-Catalog9 09 C:\Windows\System32\mswsock.dll [327168] (Microsoft Corporation)

x64-Catalog9 10 C:\Windows\System32\mswsock.dll [327168] (Microsoft Corporation)

========================= Event log errors: ===============================

Application errors:

==================

Error: (05/29/2020 04:26:34 AM) (Source: SideBySide) (User: )

Description: Activation context generation failed for "UccApi,processorArchitecture="AMD64",type="win32",version="16.0.0.0"1".Error in manifest or policy file "UccApi,processorArchitecture="AMD64",type="win32",version="16.0.0.0"2" on line UccApi,processorArchitecture="AMD64",type="win32",version="16.0.0.0"3.

Component identity found in manifest does not match the identity of the component requested.

Reference is UccApi,processorArchitecture="AMD64",type="win32",version="16.0.0.0".

Definition is UccApi,processorArchitecture="x86",type="win32",version="16.0.0.0".

Please use sxstrace.exe for detailed diagnosis.

Error: (05/29/2020 04:26:34 AM) (Source: SideBySide) (User: )

Component identity found in manifest does not match the identity of the component requested.

Reference is UccApi,processorArchitecture="AMD64",type="win32",version="16.0.0.0".

Definition is UccApi,processorArchitecture="x86",type="win32",version="16.0.0.0".

Please use sxstrace.exe for detailed diagnosis.

Error: (05/29/2020 04:16:05 AM) (Source: SideBySide) (User: )

Component identity found in manifest does not match the identity of the component requested.

Reference is UccApi,processorArchitecture="AMD64",type="win32",version="16.0.0.0".

Definition is UccApi,processorArchitecture="x86",type="win32",version="16.0.0.0".

Please use sxstrace.exe for detailed diagnosis.

Error: (05/29/2020 04:16:05 AM) (Source: SideBySide) (User: )

Component identity found in manifest does not match the identity of the component requested.

Reference is UccApi,processorArchitecture="AMD64",type="win32",version="16.0.0.0".

Definition is UccApi,processorArchitecture="x86",type="win32",version="16.0.0.0".

Please use sxstrace.exe for detailed diagnosis.

Error: (05/29/2020 12:32:03 AM) (Source: SideBySide) (User: )

Component identity found in manifest does not match the identity of the component requested.

Reference is UccApi,processorArchitecture="AMD64",type="win32",version="16.0.0.0".

Definition is UccApi,processorArchitecture="x86",type="win32",version="16.0.0.0".

Please use sxstrace.exe for detailed diagnosis.

Error: (05/28/2020 07:46:49 PM) (Source: WinMgmt) (User: )

Description: //./root/CIMV2SELECT * FROM __InstanceModificationEvent WITHIN 60 WHERE TargetInstance ISA "Win32_Processor" AND TargetInstance.LoadPercentage > 990x80041003

Error: (05/28/2020 08:51:08 AM) (Source: VSS) (User: )

Description: Volume Shadow Copy Service error: Unexpected error calling routine CoCreateInstance. hr = 0x80040154, Class not registered

Operation:

Instantiating VSS server

Error: (05/28/2020 08:51:08 AM) (Source: VSS) (User: )

Description: Volume Shadow Copy Service error: A critical component required by the Volume Shadow Copy service is not registered.

This might happened if an error occurred during Windows setup or during installation of a Shadow Copy provider.

The error returned from CoCreateInstance on class with CLSID {e579ab5f-1cc4-44b4-bed9-de0991ff0623} and Name IVssCoordinatorEx2 is [0x80040154, Class not registered

Operation:

Instantiating VSS server

Error: (05/28/2020 12:33:11 AM) (Source: SideBySide) (User: )

Component identity found in manifest does not match the identity of the component requested.

Reference is UccApi,processorArchitecture="AMD64",type="win32",version="16.0.0.0".

Definition is UccApi,processorArchitecture="x86",type="win32",version="16.0.0.0".

Please use sxstrace.exe for detailed diagnosis.

Error: (05/27/2020 12:31:51 AM) (Source: SideBySide) (User: )

Component identity found in manifest does not match the identity of the component requested.

Reference is UccApi,processorArchitecture="AMD64",type="win32",version="16.0.0.0".

Definition is UccApi,processorArchitecture="x86",type="win32",version="16.0.0.0".

Please use sxstrace.exe for detailed diagnosis.

System errors:

=============

Error: (05/29/2020 01:42:13 AM) (Source: Schannel) (User: NT AUTHORITY)

Description: The following fatal alert was received: 40.

Error: (05/29/2020 01:42:13 AM) (Source: Schannel) (User: NT AUTHORITY)

Description: The following fatal alert was received: 70.

Error: (05/28/2020 07:53:19 PM) (Source: Schannel) (User: NT AUTHORITY)

Description: The following fatal alert was received: 70.

Error: (05/28/2020 07:53:13 PM) (Source: Schannel) (User: NT AUTHORITY)

Description: The following fatal alert was received: 70.

Error: (05/28/2020 07:53:07 PM) (Source: Schannel) (User: NT AUTHORITY)

Description: The following fatal alert was received: 70.

Error: (05/28/2020 07:48:07 PM) (Source: Service Control Manager) (User: )

Description: The following boot-start or system-start driver(s) failed to load:

cdrom

Error: (05/28/2020 07:48:07 PM) (Source: Service Control Manager) (User: )

Description: The LaCieDesktopManagerDaemon service hung on starting.

Error: (05/28/2020 07:46:59 PM) (Source: Schannel) (User: NT AUTHORITY)

Description: The following fatal alert was received: 40.

Error: (05/28/2020 07:46:59 PM) (Source: Schannel) (User: NT AUTHORITY)

Description: The following fatal alert was received: 70.

Error: (05/28/2020 07:46:33 PM) (Source: EventLog) (User: )

Description: The previous system shutdown at 7:44:51 PM on ‎5/‎28/‎2020 was unexpected.

Microsoft Office Sessions:

=========================

Error: (05/29/2020 04:26:34 AM) (Source: SideBySide)(User: )

Description: UccApi,processorArchitecture="AMD64",type="win32",version="16.0.0.0"UccApi,processorArchitecture="x86",type="win32",version="16.0.0.0"C:\Program Files (x86)\Microsoft Office\root\Office16\lync.exe.ManifestC:\Program Files (x86)\Microsoft Office\root\Office16\UccApi.DLL1

Error: (05/29/2020 04:26:34 AM) (Source: SideBySide)(User: )

Error: (05/29/2020 04:16:05 AM) (Source: SideBySide)(User: )

Error: (05/29/2020 12:32:03 AM) (Source: SideBySide)(User: )

Description: UccApi,processorArchitecture="AMD64",type="win32",version="16.0.0.0"UccApi,processorArchitecture="x86",type="win32",version="16.0.0.0"c:\program files (x86)\microsoft office\root\Office16\lync.exe.Manifestc:\program files (x86)\microsoft office\root\Office16\UccApi.DLL1

Error: (05/28/2020 07:46:49 PM) (Source: WinMgmt)(User: )

Description: //./root/CIMV2SELECT * FROM __InstanceModificationEvent WITHIN 60 WHERE TargetInstance ISA "Win32_Processor" AND TargetInstance.LoadPercentage > 990x80041003

Error: (05/28/2020 08:51:08 AM) (Source: VSS)(User: )

Description: CoCreateInstance0x80040154, Class not registered

Operation:

Instantiating VSS server

Error: (05/28/2020 08:51:08 AM) (Source: VSS)(User: )

Description: {e579ab5f-1cc4-44b4-bed9-de0991ff0623}IVssCoordinatorEx20x80040154, Class not registered

Operation:

Instantiating VSS server

Error: (05/28/2020 12:33:11 AM) (Source: SideBySide)(User: )

Error: (05/27/2020 12:31:51 AM) (Source: SideBySide)(User: )

=========================== Installed Programs ============================

Adobe Acrobat Reader DC (HKLM-x32\...\{AC76BA86-7AD7-1033-7B44-AC0F074E4100}) (Version: 20.009.20065 - Adobe Systems Incorporated)

Adobe AIR (HKLM-x32\...\Adobe AIR) (Version: 21.0.0.176 - Adobe Systems Incorporated)

Adobe Audition 1.5 (HKLM-x32\...\{86EF9FC4-F209-4520-B7E1-C7FF0EEBDFFF}) (Version: 1.5 - Adobe Systems)

Adobe Bridge 2020 (HKLM-x32\...\KBRG_10_0_4) (Version: 10.0.4 - Adobe Systems Incorporated)

Adobe Creative Cloud (HKLM-x32\...\Adobe Creative Cloud) (Version: 4.9.0.504 - Adobe Systems Incorporated)

Adobe Flash Player 11 ActiveX (HKLM-x32\...\Adobe Flash Player ActiveX) (Version: 11.0.1.152 - Adobe Systems Incorporated)

Adobe Help Manager (HKLM-x32\...\chc.4875E02D9FB21EE389F73B8D1702B320485DF8CE.1) (Version: 4.0.244 - Adobe Systems Incorporated)

Adobe Lightroom Classic (HKLM-x32\...\LTRM_9_2_1) (Version: 9.2.1 - Adobe Systems Incorporated)

Adobe Photoshop 2020 (HKLM-x32\...\PHSP_21_1_3) (Version: 21.1.3 - Adobe Systems Incorporated)

Adobe Photoshop CS6 (HKLM-x32\...\{74EB3499-8B95-4B5C-96EB-7B342F3FD0C6}) (Version: 13.0 - Adobe Systems Incorporated)

Adobe Premiere Pro CC 2018 (HKLM-x32\...\PPRO_12_1_2) (Version: 12.1.2 - Adobe Systems Incorporated)

Adobe Premiere Pro CS6 (HKLM-x32\...\{7176B973-6011-43C1-AEBC-2D73FE7C6982}) (Version: 6.0 - Adobe Systems Incorporated)

Amazon Music (HKCU\...\Amazon Amazon Music) (Version: 5.3.6.1743 - Amazon Services LLC)

Backup and Sync from Google (HKLM\...\{FE296942-D2D3-4149-8895-60655FE4CFDE}) (Version: 3.49.9800.0000 - Google, Inc.)

Band-in-a-Box Pro RealTracks 1 (HKLM-x32\...\BB_is1) (Version: - PG Music Inc.)

Belarc Advisor 8.5c (HKLM-x32\...\Belarc Advisor) (Version: 8.5.3.0 - Belarc Inc.)

bl (HKLM-x32\...\{2A075BB4-E976-4278-BF3F-E5C6945D84C0}) (Version: 1.0.0 - Your Company Name) Hidden

Bulk Rename Utility 3.0.0.1 (64-bit) (HKLM\...\Bulk Rename Utility Installation_is1) (Version: - TGRMN Software)

CCleaner (HKLM\...\CCleaner) (Version: 5.67 - Piriform)

CoffeeCup Free HTML Editor (HKCU\...\CoffeeCup Free HTML Editor) (Version: - )

CoffeeCup HTML Editor (HKCU\...\CoffeeCup HTML Editor) (Version: - )

Compatibility Pack for the 2007 Office system (HKLM-x32\...\{90120000-0020-0409-0000-0000000FF1CE}) (Version: 12.0.6612.1000 - Microsoft Corporation)

CPUID HWMonitor 1.30 (HKLM\...\CPUID HWMonitor_is1) (Version: - )

Dropbox (HKLM-x32\...\Dropbox) (Version: 97.4.467 - Dropbox, Inc.)

Dropbox Update Helper (HKLM-x32\...\{099218A5-A723-43DC-8DB5-6173656A1E94}) (Version: 1.3.295.1 - Dropbox, Inc.) Hidden

eLicenser Control (HKLM-x32\...\eLicenser Control) (Version: 6.10.5.1209 - Steinberg Media Technologies GmbH)

Epson Customer Research Participation (HKLM\...\{B26449A6-6007-4460-B4FE-C4776115BCEA}) (Version: 1.83.0000 - Seiko Epson Corporation)

Epson Print CD (HKLM-x32\...\{D16A31F9-276D-4968-A753-FFEAC56995D0}) (Version: 2.50.00 - Seiko Epson Corporation)

Epson Printer Connection Checker (HKLM-x32\...\{FFA5C174-DB3F-4AFE-B59D-C0FB1744CD76}) (Version: 3.1.0.0 - Seiko Epson Corporation)

EPSON Printer Software (HKLM\...\EPSON Printer and Utilities) (Version: - SEIKO EPSON Corporation)

Epson ReadyInk Agent (A) (HKLM-x32\...\{A9B4584F-A29E-4880-97E6-1744B4AF2AF8}) (Version: 1.0.1.0 - Seiko Epson Corporation)

Epson Software Updater (HKLM-x32\...\{FD036A57-F81D-4865-AAF0-811558EA76AE}) (Version: 4.5.1 - Seiko Epson Corporation)

EPSON XP-15000 Series Printer Uninstall (HKLM\...\EPSON XP-15000 Series) (Version: - Seiko Epson Corporation)

Epson XP-15000 User’s Guide (HKLM-x32\...\UsersGuideEpson XP-15000 User’s Guide_is1) (Version: 1.0 - Epson America, Inc.)

EpsonNet Print (HKLM\...\{96ED1D58-440C-4345-8FEE-C4781366C67F}) (Version: 3.1.4.0 - SEIKO EPSON Corporation)

Etron USB3.0 Host Controller (HKLM-x32\...\{DFBB738C-71D8-4DC5-B8D2-D65C37680E27}) (Version: 0.118 - Etron Technology) Hidden

Etron USB3.0 Host Controller (HKLM-x32\...\InstallShield_{DFBB738C-71D8-4DC5-B8D2-D65C37680E27}) (Version: 0.118 - Etron Technology)

FileZilla Client 3.5.3 (HKLM-x32\...\FileZilla Client) (Version: 3.5.3 - FileZilla Project)

Freemake Video Converter version 4.1.10 (HKLM-x32\...\Freemake Video Converter_is1) (Version: 4.1.10 - Ellora Assets Corporation)

Futuremark SystemInfo (HKLM-x32\...\{85F94959-7098-4B55-9F39-27D880FE5BA1}) (Version: 5.1.620.0 - Futuremark)

Genie Backup Assistant (HKLM-x32\...\{C9A162C1-031F-4EBF-A3E6-C45F7FCCBB9E}_is1) (Version: 8.0.364.534 - LaCie)

Genie Backup Manager (HKLM\...\Genie Backup Manager) (Version: 9.0 - Genie9)

Google Chrome (HKLM-x32\...\Google Chrome) (Version: 83.0.4103.61 - Google LLC)

Google Earth Pro (HKLM\...\{B6EAFE41-5723-40EB-869B-4AF44CA17B35}) (Version: 7.3.3.7699 - Google)

Google Update Helper (HKLM-x32\...\{60EC980A-BDA2-4CB6-A427-B07A5498B4CA}) (Version: 1.3.35.451 - Google LLC) Hidden

GoTo Opener (HKLM-x32\...\{665DF231-32BE-46BA-ABD2-B0D69F8314FF}) (Version: 1.0.494 - LogMeIn, Inc.)

GoToAssist Corporate (HKLM-x32\...\GoToAssist) (Version: 11.9.0.1280 - LogMeIn, Inc.)

LaCie Desktop Manager 2.9.1 (HKLM-x32\...\{3845209F-142E-4F48-B61A-AA34D2DB54BB}_is1) (Version: 2.9.1 - LaCie)

Lernout & Hauspie TruVoice American English TTS Engine (HKLM-x32\...\tv_enua) (Version: - )

Malwarebytes Anti-Malware version 2.2.1.1043 (HKLM-x32\...\Malwarebytes Anti-Malware_is1) (Version: 2.2.1.1043 - Malwarebytes)

Melodyne 4 (HKLM-x32\...\{16DF894D-FC3F-4B87-908D-671E201CD7A8}) (Version: 4.02.0103 - Celemony Software GmbH)

Melodyne Runtime 4.1 (x64) (HKLM\...\{721E4E34-AF7C-4345-93F9-282CCC8CCCB5}) (Version: 1.0.2 - Celemony Software GmbH)

Microsoft .NET Framework 4.8 (HKLM\...\{92FB6C44-E685-45AD-9B20-CADF4CABA132} - 1033) (Version: 4.8.03761 - Microsoft Corporation)

Microsoft Office 365 Business - en-us (HKLM\...\O365BusinessRetail - en-us) (Version: 16.0.12527.20612 - Microsoft Corporation)

Microsoft Office Excel Viewer (HKLM-x32\...\{95120000-003F-0409-0000-0000000FF1CE}) (Version: 12.0.6612.1000 - Microsoft Corporation)

Microsoft Office PowerPoint Viewer 2007 (English) (HKLM-x32\...\{95120000-00AF-0409-0000-0000000FF1CE}) (Version: 12.0.6612.1000 - Microsoft Corporation)

Microsoft OneDrive (HKCU\...\OneDriveSetup.exe) (Version: 20.052.0311.0011 - Microsoft Corporation)

Microsoft Security Essentials (HKLM\...\Microsoft Security Client) (Version: 4.4.304.0 - Microsoft Corporation)

Microsoft Teams (HKCU\...\Teams) (Version: 1.3.00.362 - Microsoft Corporation)

Microsoft Visual C++ 2005 Redistributable (HKLM-x32\...\{710f4c1c-cc18-4c49-8cbf-51240c89a1a2}) (Version: 8.0.61001 - Microsoft Corporation)

Microsoft Visual C++ 2005 Redistributable (HKLM-x32\...\{7299052b-02a4-4627-81f2-1818da5d550d}) (Version: 8.0.56336 - Microsoft Corporation)

Microsoft Visual C++ 2005 Redistributable (HKLM-x32\...\{837b34e3-7c30-493c-8f6a-2b0f04e2912c}) (Version: 8.0.59193 - Microsoft Corporation)

Microsoft Visual C++ 2005 Redistributable (HKLM-x32\...\{A49F249F-0C91-497F-86DF-B2585E8E76B7}) (Version: 8.0.50727.42 - Microsoft Corporation)

Microsoft Visual C++ 2005 Redistributable (x64) (HKLM\...\{071c9b48-7c32-4621-a0ac-3f809523288f}) (Version: 8.0.56336 - Microsoft Corporation)

Microsoft Visual C++ 2005 Redistributable (x64) (HKLM\...\{ad8a2fa1-06e7-4b0d-927d-6e54b3d31028}) (Version: 8.0.61000 - Microsoft Corporation)

Microsoft Visual C++ 2008 Redistributable - x64 9.0.30729 (HKLM\...\{14297226-E0A0-3781-8911-E9D529552663}) (Version: 9.0.30729 - Microsoft Corporation)

Microsoft Visual C++ 2008 Redistributable - x64 9.0.30729.17 (HKLM\...\{8220EEFE-38CD-377E-8595-13398D740ACE}) (Version: 9.0.30729 - Microsoft Corporation)

Microsoft Visual C++ 2008 Redistributable - x64 9.0.30729.4148 (HKLM\...\{4B6C7001-C7D6-3710-913E-5BC23FCE91E6}) (Version: 9.0.30729.4148 - Microsoft Corporation)

Microsoft Visual C++ 2008 Redistributable - x86 9.0.30729.17 (HKLM-x32\...\{9A25302D-30C0-39D9-BD6F-21E6EC160475}) (Version: 9.0.30729 - Microsoft Corporation)

Microsoft Visual C++ 2008 Redistributable - x86 9.0.30729.4148 (HKLM-x32\...\{1F1C2DFC-2D24-3E06-BCB8-725134ADF989}) (Version: 9.0.30729.4148 - Microsoft Corporation)

Microsoft Visual C++ 2010 x64 Redistributable - 10.0.40219 (HKLM\...\{1D8E6291-B0D5-35EC-8441-6616F567A0F7}) (Version: 10.0.40219 - Microsoft Corporation)

Microsoft Visual C++ 2010 x86 Redistributable - 10.0.40219 (HKLM-x32\...\{F0C3E5D1-1ADE-321E-8167-68EF0DE699A5}) (Version: 10.0.40219 - Microsoft Corporation)

Microsoft Visual C++ 2012 Redistributable (x64) - 11.0.61030 (HKLM-x32\...\{ca67548a-5ebe-413a-b50c-4b9ceb6d66c6}) (Version: 11.0.61030.0 - Microsoft Corporation)

Microsoft Visual C++ 2012 Redistributable (x86) - 11.0.61030 (HKLM-x32\...\{33d1fd90-4274-48a1-9bc1-97e33d9c2d6f}) (Version: 11.0.61030.0 - Microsoft Corporation)

Microsoft Visual C++ 2013 Redistributable (x64) - 12.0.30501 (HKLM-x32\...\{050d4fc8-5d48-4b8f-8972-47c82c46020f}) (Version: 12.0.30501.0 - Microsoft Corporation)

Microsoft Visual C++ 2013 Redistributable (x64) - 12.0.40660 (HKLM-x32\...\{ef6b00ec-13e1-4c25-9064-b2f383cb8412}) (Version: 12.0.40660.0 - Microsoft Corporation)

Microsoft Visual C++ 2013 Redistributable (x86) - 12.0.30501 (HKLM-x32\...\{f65db027-aff3-4070-886a-0d87064aabb1}) (Version: 12.0.30501.0 - Microsoft Corporation)

Microsoft Visual C++ 2013 Redistributable (x86) - 12.0.40660 (HKLM-x32\...\{61087a79-ac85-455c-934d-1fa22cc64f36}) (Version: 12.0.40660.0 - Microsoft Corporation)

Microsoft Visual C++ 2017 Redistributable (x64) - 14.15.26706 (HKLM-x32\...\{95ac1cfa-f4fb-4d1b-8912-7f9d5fbb140d}) (Version: 14.15.26706.0 - Microsoft Corporation)

Microsoft Visual C++ 2017 Redistributable (x86) - 14.15.26706 (HKLM-x32\...\{7e9fae12-5bbf-47fb-b944-09c49e75c061}) (Version: 14.15.26706.0 - Microsoft Corporation)

Microsoft Works (HKLM-x32\...\{15BC8CD0-A65B-47D0-A2DD-90A824590FA8}) (Version: 9.7.0621 - Microsoft Corporation)

Midi Quest 11 Pro version 11.0 (HKLM\...\Midi Quest 11 Pro_is1) (Version: 11.0 - )

MOTU Hardware (HKLM\...\{0B7000EF-C9FC-49F3-B5D3-69A16124AFAB}) (Version: 4.0.5.7483 - MOTU)

Mozilla Maintenance Service (HKLM-x32\...\MozillaMaintenanceService) (Version: 60.9.1.7243 - Mozilla)

Mozilla Thunderbird 60.9.1 (x86 en-US) (HKLM-x32\...\Mozilla Thunderbird 60.9.1 (x86 en-US)) (Version: 60.9.1 - Mozilla)

MSXML 4.0 SP2 (KB954430) (HKLM-x32\...\{86493ADD-824D-4B8E-BD72-8C5DCDC52A71}) (Version: 4.20.9870.0 - Microsoft Corporation)

MSXML 4.0 SP2 (KB973688) (HKLM-x32\...\{F662A8E6-F4DC-41A2-901E-8C11F044BDEC}) (Version: 4.20.9876.0 - Microsoft Corporation)

Nero 2016 (HKLM-x32\...\{381DEEC4-636E-4494-99B5-7891DD3AE1CC}) (Version: 17.0.04000 - Nero AG)

Nikon Message Center 2 (HKLM-x32\...\{B014EE44-9197-4513-9613-71E6EB1B514E}) (Version: 2.3.0 - Nikon Corporation)

Nikon Transfer 2 (HKLM-x32\...\{4D5EE11A-0D0A-4214-ABAC-72419F7BE24D}) (Version: 2.13.0 - Nikon Corporation)

NVIDIA Graphics Driver 442.59 (HKLM\...\{B2FE1952-0186-46C3-BAEC-A80AA35AC5B8}_Display.Driver) (Version: 442.59 - NVIDIA Corporation)

NVIDIA HD Audio Driver 1.3.38.21 (HKLM\...\{B2FE1952-0186-46C3-BAEC-A80AA35AC5B8}_HDAudio.Driver) (Version: 1.3.38.21 - NVIDIA Corporation)

NVIDIA PhysX System Software 9.19.0218 (HKLM\...\{B2FE1952-0186-46C3-BAEC-A80AA35AC5B8}_Display.PhysX) (Version: 9.19.0218 - NVIDIA Corporation)

Office 16 Click-to-Run Extensibility Component (HKLM-x32\...\{90160000-008C-0000-0000-0000000FF1CE}) (Version: 16.0.12527.20278 - Microsoft Corporation) Hidden

Office 16 Click-to-Run Extensibility Component 64-bit Registration (HKLM\...\{90160000-00DD-0000-1000-0000000FF1CE}) (Version: 16.0.12527.20278 - Microsoft Corporation) Hidden

Office 16 Click-to-Run Licensing Component (HKLM\...\{90160000-008F-0000-1000-0000000FF1CE}) (Version: 16.0.12527.20612 - Microsoft Corporation) Hidden

Office 16 Click-to-Run Localization Component (HKLM-x32\...\{90160000-008C-0409-0000-0000000FF1CE}) (Version: 16.0.12527.20278 - Microsoft Corporation) Hidden

PCMark 7 (HKLM-x32\...\{75C3C9C0-6CE6-42FA-A0E9-658E8F539124}) (Version: 1.4.0 - Futuremark)

PDF Settings CS6 (HKLM-x32\...\{BFEAAE77-BD7F-4534-B286-9C5CB4697EB1}) (Version: 11.0 - Adobe Systems Incorporated) Hidden

PG Music DirectX Plugins 2.0.0.0 (HKLM-x32\...\PG_DX_Plugins_is1) (Version: - PG Music Inc.)

ph (HKLM-x32\...\{185F9795-9663-4F13-9EF9-307A282ADB5A}) (Version: 1.0.0 - Your Company Name) Hidden

Picture Control Utility 2 (HKLM\...\{46BEAB85-B86A-4AAB-B085-136ECA032CF4}) (Version: 2.4.0 - Nikon Corporation)

Prerequisite installer (HKLM-x32\...\{5F284483-EE8D-447E-BEBE-2BF13B08C4BF}) (Version: 17.0.0002 - Nero AG) Hidden

PreSonus Studio One 2 (HKLM-x32\...\PreSonus Studio One 2) (Version: 2.5.2.22258 - PreSonus Audio Electronics)

PreSonus Universal Control 1.7.2 (HKLM\...\PreSonus Universal Control_is1) (Version: 1.7.2 - PreSonus Audio Electronics)

Realtek Ethernet Controller Driver (HKLM-x32\...\{8833FFB6-5B0C-4764-81AA-06DFEED9A476}) (Version: 7.88.617.2014 - Realtek)

Realtek High Definition Audio Driver (HKLM-x32\...\{F132AF7F-7BCA-4EDE-8A7C-958108FE7DBC}) (Version: 6.0.1.7106 - Realtek Semiconductor Corp.)

RescuePRO 6.0.3.0 (HKLM-x32\...\{66AB532A-AF83-4EEF-B692-D8B80D518A08}_is1) (Version: 6.0.3.0 - LC Technology International, Inc.)

SafeZone Stable 1.48.2066.44 (HKLM-x32\...\SafeZone 1.48.2066.44) (Version: 1.48.2066.44 - Avast Software) Hidden

SeaTools for Windows 1.4.0.6 (HKLM-x32\...\SeaTools for Windows) (Version: 1.4.0.6 - Seagate Technology)

Speccy (HKLM\...\Speccy) (Version: 1.32 - Piriform)

SpeedFan (remove only) (HKLM-x32\...\SpeedFan) (Version: - )

Stashimi Stub Installer (HKLM-x32\...\{910B539D-F257-46C8-9CB8-6C95EFF9CF22}) (Version: 18.001.1 - Nero AG) Hidden

Steinberg Content Updater (HKLM-x32\...\{23BAFE62-0AF0-4D71-98C2-47286139DC45}) (Version: 2.0.0 - Steinberg Media Technologies GmbH)

Steinberg Cubase 8.5 64bit (HKLM\...\{81643F2F-C292-46B7-AFB4-8ED2F1FF8AAA}) (Version: 8.5.30 - Steinberg Media Technologies GmbH)

Steinberg Drum Loop Expansion 01 (HKLM-x32\...\{490BF87E-1F75-4453-BF55-9F540543A3CA}) (Version: 2.0.0.0 - Steinberg Media Technologies GmbH)

Steinberg EDM Toolbox MIDI Loops (HKLM-x32\...\{8C9B2EA8-9A30-4347-95E9-10E919C4F32E}) (Version: 1.1.0 - Steinberg Media Technologies GmbH)

Steinberg Groove Agent ONE Allen Morgan Signature Drums (HKLM-x32\...\{611A7035-0172-4B9B-8BB6-5046F6867D8A}) (Version: 1.0.0 - Steinberg Media Technologies GmbH)

Steinberg Groove Agent ONE Content (HKLM-x32\...\{BD86F1AC-B594-46E4-85DC-1258AC9E2232}) (Version: 1.0.0.003 - Steinberg Media Technologies GmbH)

Steinberg Groove Agent ONE Vintage Beatboxes (HKLM-x32\...\{DBF4BC99-53F1-4C97-84C3-7557D103E182}) (Version: 1.0.0.000 - Steinberg Media Technologies GmbH)

Steinberg Groove Agent SE 64bit (HKLM\...\{A5AB0D21-21BD-4DB8-F097-02E8FC8C486A}) (Version: 4.2.30 - Steinberg Media Technologies GmbH)

Steinberg Groove Agent SE Acoustic Agent (HKLM-x32\...\{F34EA13C-F078-4003-AE21-43EAB2680EC5}) (Version: 1.0.1 - Steinberg Media Technologies GmbH)

Steinberg Groove Agent SE Content (HKLM-x32\...\{AFC9D1CE-F050-437C-35A5-62DEDB262DC7}) (Version: 1.2.20 - Steinberg Media Technologies GmbH)

Steinberg Groove Agent SE Rock Pop Toolbox Drums (HKLM-x32\...\{E9BFA009-DD72-4F2A-84CB-6DF46472B563}) (Version: 1.0.1 - Steinberg Media Technologies GmbH)

Steinberg HALion Sonic SE 64bit (HKLM\...\{B99C316B-C135-43B5-8E77-2BC5E241F964}) (Version: 2.0.2 - Steinberg Media Technologies GmbH)

Steinberg HALion Sonic SE Content (HKLM-x32\...\{A5051ABF-A497-4C3C-85EA-F7A4D5C19B82}) (Version: 2.0.1 - Steinberg Media Technologies GmbH)

Steinberg LoopMash Content (HKLM-x32\...\{4D454CF8-12FD-464D-B57B-B46FE27B78BB}) (Version: 2.0.0.000 - Steinberg Media Technologies GmbH)

Steinberg LoopMash Content 2 (HKLM-x32\...\{88C337F0-4CF2-4098-BDC0-D94859ECA2B4}) (Version: 1.0.0.000 - Steinberg Media Technologies GmbH)

Steinberg Midi Loop Library (HKLM-x32\...\{89DE2651-6DD9-4C15-AC94-8348362D456C}) (Version: 1.0.0 - Steinberg Media Technologies GmbH)

Steinberg Padshop 64bit (HKLM\...\{75F15019-C0C2-4047-AA45-97B4BD313719}) (Version: 1.1.0 - Steinberg Media Technologies GmbH)

Steinberg Retrologue 64bit (HKLM\...\{4D65ECE6-131D-4B5F-8470-2750D3161619}) (Version: 2.0.10 - Steinberg Media Technologies GmbH)

Steinberg REVerence Content 01 (HKLM-x32\...\{532B917B-8235-4FA5-BE36-643A8BB053A5}) (Version: 2.0.1.000 - Steinberg Media Technologies GmbH)

Steinberg Upload Manager (HKLM-x32\...\{88BBBD8F-4C19-4809-B84B-7A8F8238B48D}) (Version: 1.0.2 - Steinberg Media Technologies GmbH)

Steinberg VST Amp Rack Content 01 (HKLM-x32\...\{8CBA7E47-48DA-47DC-8E98-6984BA830295}) (Version: 1.0.1 - Steinberg Media Technologies GmbH)

Steinberg VST Bass Amp Content (HKLM-x32\...\{A2FC1750-B90F-4948-9D6E-DDDA155C6EC8}) (Version: 1.0.0 - Steinberg Media Technologies GmbH)

Steinberg VST Transit 64bit (HKLM\...\{FF1A114C-0F88-11E5-A6C0-1697F925EC7B}) (Version: 1.0.13 - Steinberg Media Technologies GmbH)

Teams Machine-Wide Installer (HKLM-x32\...\{39AF0813-FA7B-4860-ADBE-93B9B214B914}) (Version: 1.2.0.32462 - Microsoft Corporation)

TeamViewer (HKLM-x32\...\TeamViewer) (Version: 15.1.3937 - TeamViewer)

Thayer eField Guide Viewer v7 (HKLM-x32\...\{39597F7E-D58F-4A7A-8F76-AD73131FA30A}) (Version: 7.7.0 - Thayer Birding Software)

TP-LINK TL-WN721N_TL-WN722N Driver (HKLM-x32\...\{38A1E3ED-D913-41D2-9953-A93D5ACE3ADF}) (Version: 1.3.1 - TP-LINK)

TP-LINK Wireless Configuration Utility (HKLM-x32\...\{319D91C6-3D44-436C-9F79-36C0D22372DC}) (Version: 1.3.1 - TP-LINK)

ViewNX-i (HKLM\...\{C02E1F40-7EB2-4084-991B-EBFC7F586E26}) (Version: 1.3.0 - Nikon Corporation)

VLC media player (HKLM-x32\...\VLC media player) (Version: 2.2.4 - VideoLAN)

Vuze (HKLM\...\8461-7759-5462-8226) (Version: 5.7.4.0 - Azureus Software, Inc.)

WD Drive Utilities (HKLM-x32\...\{4B7BCECD-1B10-4473-8DCC-2B9FD7A9B0FB}) (Version: 2.0.0.54 - Western Digital Technologies, Inc.) Hidden

WD Drive Utilities (HKLM-x32\...\{a3030766-c7fd-4bd0-93e9-8466ad9ab942}) (Version: 2.0.0.54 - Western Digital Technologies, Inc.)

WinRAR 5.40 (64-bit) (HKLM\...\WinRAR archiver) (Version: 5.40.0 - win.rar GmbH)

Yamaha Steinberg USB Driver (HKLM\...\{B291AFD1-72C6-40E8-823F-3FA483B119BC}) (Version: 1.10.1 - Yamaha Corporation) Hidden

Yamaha Steinberg USB Driver (HKLM-x32\...\yUninstall_{2938B185-2D57-47B0-9FC8-C90A67BA9277}) (Version: 1.10.1 - Yamaha Corporation)

Yamaha USB-MIDI Driver (HKLM\...\{2D488455-3E89-49EF-BA6E-92C2503DC89D}) (Version: 3.1.4.1 - Yamaha Corporation) Hidden

Yamaha USB-MIDI Driver (HKLM-x32\...\InstallShield_{2D488455-3E89-49EF-BA6E-92C2503DC89D}) (Version: 3.1.4.1 - Yamaha Corporation)

Zoom (HKCU\...\ZoomUMX) (Version: 4.6 - Zoom Video Communications, Inc.)

========================= Devices: ================================

Name: Realtek High Definition Audio

Description: Realtek High Definition Audio

Class Guid: {4d36e96c-e325-11ce-bfc1-08002be10318}

Manufacturer: Realtek

Service: IntcAzAudAddService

Device ID: HDAUDIO\FUNC_01&VEN_10EC&DEV_0889&SUBSYS_1458A002&REV_1000\4&3005E688&0&0001

Problem: : This device is disabled. (Code 22)

Resolution: In Device Manager, click "Action", and then click "Enable Device". This starts the Enable Device wizard. Follow the instructions.

========================= Memory info: ===================================

Percentage of memory in use: 20%

Total physical RAM: 32749.22 MB

Available physical RAM: 25956.07 MB

Total Virtual: 65496.63 MB

Available Virtual: 56575.49 MB

========================= Partitions: =====================================

1 Drive c: () (Fixed) (Total:931.41 GB) (Free:106.6 GB) NTFS

4 Drive l: (My Book) (Fixed) (Total:9314 GB) (Free:2686.26 GB) NTFS

6 Drive r: (video archive 8T) (Fixed) (Total:7451.84 GB) (Free:3790.95 GB) NTFS

7 Drive s: (6T Exo) (Fixed) (Total:5588.9 GB) (Free:2178.22 GB) NTFS

9 Drive w: (LaCie 6T-2) (Fixed) (Total:5588.9 GB) (Free:994.74 GB) NTFS

10 Drive y: (Lacie 6T) (Fixed) (Total:5588.9 GB) (Free:615.3 GB) NTFS

========================= Users: ========================================

User accounts for \\R1-PC

Administrator Guest r1

========================= Minidump Files ==================================

C:\Windows\Minidump\010820-51843-01.dmp

C:\Windows\Minidump\030720-176796-01.dmp

C:\Windows\Minidump\120819-54562-01.dmp

**** End of log ****

#8
RKinner

Posted 29 May 2020 - 09:05 AM

Malware Expert

Expert
24,700 posts

For what it is worth you can not use Ctrl + v in a Command Prompt. Instead you have to right click and paste or Edit then Paste. Turns out we don't need the junk file anyway since there are no svchost files causing problems.

When you took the PC to Best Buy did you take your external hard drives too?

Speccy shows three drives have problems (and one is just too hot):

            ST6000NM0115-1YZ110 ATA Device
                   Manufacturer   Seagate
                   ...
                   Serial Number   ZAD60W8E
              ...
                   Capacity   5589 GB
                   Real size   6,001,175,126,016 bytes

...

BC
                                           Attribute name   Command Timeout
                                           Real value   1,498,966,458,717
                                           Current   97
                                           Worst   82
                                           Threshold   0
                                           Raw Value   00015D015D
                                           Status   Good

...

BF
                                           Attribute name   G-sense error rate
                                           Real value   5,554
                                           Current   98
                                           Worst   98
                                           Threshold   0
                                           Raw Value   00000015B2
                                           Status   Good


...

Partition 0
                           Partition ID   Disk #0, Partition #0
                           Disk Letter   S:
                           File System   NTFS
                           Volume Serial Number   22771C4F
                           Size   5588 GB
                           Used Space   3410 GB (61%)
                           Free Space   2178 GB (39%)

and

LaCie d2 THB USB3 USB Device
                    ...
                   Max. Transfer Mode   SATA III 6.0Gb/s
                   Used Transfer Mode   SATA II 3.0Gb/s
                   Interface   USB (SATA)
                   Capacity   5589 GB
                   Real size   6,001,175,126,016 bytes
                   RAID Type   None
                       S.M.A.R.T
                           Status   Good
                           Temperature   49 °C

BC
                                           Attribute name   Command Timeout
                                           Real value   85,900,787,865
                                           Current   100
                                           Worst   98
                                           Threshold   0
                                           Raw Value   0000160099
                                           Status   Good
                                       BD
                                           Attribute name   High Fly Writes (WDC)
                                           Real value   16
                                           Current   84
                                           Worst   84
                                           Threshold   0
                                           Raw Value   0000000010
                                           Status   Good
                           ...
                                       BF
                                           Attribute name   G-sense error rate
                                           Real value   2,923
                                           Current   99
                                           Worst   99
                                           Threshold   0
                                           Raw Value   0000000B6B
                                           Status   Good

...

                        Partition 0
                           Partition ID   Disk #3, Partition #0
                           Disk Letter   Y:
                           File System   NTFS
                           Volume Serial Number   C24769B9
                           Size   5588 GB
                           Used Space   4973 GB (88%)
                           Free Space   615 GB (12%)

and

LaCie d2 TBT2 USB3 USB Device
                    ...

                Max. Transfer Mode   SATA III 6.0Gb/s
                   Used Transfer Mode   SATA II 3.0Gb/s
                    ...

                 Capacity   5589 GB
                   Real size   6,001,175,126,016 bytes
                   RAID Type   None
                       S.M.A.R.T
                           Status   Good
                           Temperature   54 °C
                           Temperature Range   Warning (50 °C to 55 °C)

BC
                                           Attribute name   Command Timeout
                                           Real value   8,590,065,720
                                           Current   99
                                           Worst   99
                                           Threshold   0
                                           Raw Value   0000020038
                                           Status   Good

...

BF
                                           Attribute name   G-sense error rate
                                           Real value   3,056
                                           Current   99
                                           Worst   99
                                           Threshold   0
                                           Raw Value   0000000BF0
                                           Status   Good

...

Partition 0
                           Partition ID   Disk #4, Partition #0
                           Disk Letter   W:
                           File System   NTFS
                           Volume Serial Number   AE2D230E
                           Size   5588 GB
                           Used Space   4594 GB (82%)
                           Free Space   994 GB (18%)

I have highlighted the drive numbers and the problems I see. I'm guessing that all three of the drives are Seagates. Not a drive I care for. Prone to failure and seem to always show bad SMART values. The last one is running too hot. Your LaCie seems to be an enclosed USB extension. If it does not have a fan then you may need to make sure it is in a well ventilated location (perhaps remove the cover?) and you may need to add a USB powered cooling fan to blow on it. Hot drives die faster and Seagates are prone to dying anyway.

I presume the SATA II speed shown on both LaCie drives is caused by a USB limitation so probably nothing you can do. I see you have USB 3.0 on your PC but are you using USB 3.0 cables?

The Command Timeouts are typical of Seagate. They claim they show a problem with the SATA cables or the power supply but I'm not convinced. If real they would explain strange freezing and unresponsiveness.

The G-sense numbers are supposed to indicate the drive was dropped. Again with Seagate you can never be sure.

I would test all three drives with

HD Tune

https://www.lifewire...-review-2624561

Actual download is at:

http://www.hdtune.co.../hdtune_255.exe

Download, Save, right click and Run As Admin. Select the drive from the drop down menu then Run the Benchmark test and report your min, max & average transfer times. Ideally the graph would be flat or slightly tilted to the right. On a bad drive you will see sharp drops. The fewer programs running at the same time the better. Pause your anti-virus.

Typical output:

The Y drive is getting full. It's on the border where defragging will stop working.

I would let Windows check all drives:

1. Double-click Computer, and then right-click the hard disk that you want to check. (Start with C: then repeat for the other drives)
2. Click Properties, and then click Tools.
3. Under Error-checking, click Check Now. A dialog box that shows the Check disk options is displayed,
4. Check both boxes and then click Start.
You will receive the following message:
The disk check could not be performed because the disk check utility needs exclusive access to some Windows files on the disk. These files can be accessed by restarting Windows. Do you want to schedule the disk check to occur the next time you restart the computer? (You may not get this for drives other than C:)
Click Yes to schedule the disk check, but don't restart yet.

Right click on (My) Computer and select Manage (Continue) Then the Event Viewer. Next select Windows Logs. Right click on System and Clear Log, Clear. Repeat for Application. Reboot. The disk check will run and will probably take several hours to finish.

Once you have all drives checked.

Start, All Programs, Accessories then right click on Command Prompt and Run as Administrator. Then type (with an Enter after each line).

sfc /scannow

(SPACE after sfc. This will check your critical system files. Does this finish without complaint? IF it says it couldn't fix everything then:

Copy the next two lines:
findstr /c:"[SR]" \windows\logs\cbs\cbs.log > %UserProfile%\desktop\junk.txt
notepad %UserProfile%\desktop\junk.txt

Start, All Programs, Accessories, right click on Command Prompt and Run as Administrator, Continue. Right click and Paste or Edit then Paste and the copied line should appear.
Hit Enter if notepad does not open. Copy and paste the text from notepad into a reply. Close notepad. Close the Command Window.

1. Please download the Event Viewer Tool by Vino Rosso
http://images.malwar...om/vino/VEW.exe
and save it to your Desktop:
2. Right-click VEW.exe and Run AS Administrator
3. Under 'Select log to query', select:

* System
4. Under 'Select type to list', select:
* Error
* Warning

Then use the 'Number of events' as follows:

1. Click the radio button for 'Number of events'
Type 20 in the 1 to 20 box
Then click the Run button.
Notepad will open with the output log.

Please post the Output log in your next reply then repeat but select Application. (Each time you run VEW it overwrites the log so copy the first one to a Reply or rename it before running it a second time.)

Looking at your WiFi connection. There is a strong signal on the same channel as you are using (11). If you have control of the router you should change it to use a different less busy channel.

Download inssider

http://www.techspot....6-inssider.html
Double click to install it. Then run it by right click and Run As Admin.

It will show you a graph in the bottom right that has your signal in blue and competing signals in orange and yellow. It may also recommend a different channel which might have less interference.

Moving to a different channel (by logging on to your router) can drastically improve performance.

Looking at the Process Explorer log your Interrupts CPU % is a bit too high. (Should be under 1.4 doesn't sound like much but it is critical)

This usually indicates a bad (poorly written) driver. Sometimes we can see which one from Latnecy Monitor:

Latency Monitor:

Go to

http://www.resplendence.com/downloads

Scroll down to

System Monitoring Tools

and then find

LatencyMon 6.70 (or it may be a higher number if they update)

Click on Download free home edition

Save it then right click and Run As Admin. It will install and then start the program.
It will tell you to click on the Start button but there isn't one.
Instead click on the green arrowhead (looks like a Play button). Let it run for at least 20 seconds. Then hit the red box to stop it.

Edit, Copy Report text to Clipboard then move to a REPLY and Ctrl + v to paste the text into a reply.

Click on the Drivers Tab. Click on the column header for "Total execution (ms)" once or twice until the biggest numbers are at the top then take a screen shot and post it. Click on the Processes tab then click on the column header once or twice until the big numbers are at the top. Take a screen shot and post it.

#9
robirdman

Posted 02 June 2020 - 06:45 PM

Member

Topic Starter
Member
135 posts

Last time I took the y drive, which is my photo archive to Best Buy also. I am usually using Photoshop Bridge on files when the reboots occur. There, no problems demonstrated. Back home I had reboot. Because of Covid I was never able to follow up.

It was strange that after doing all those downloads and tests or specs, I had a blue screen. I can't remember the last time I had one of those - very long time, and unusual.

W and Y are LacIe metal housing drives. Solid built. Y once fell 1.5' onto concrete while downloading and no problem was found, when I continued. X is the main mirror backup to Y.

When you say run as administrator, do you mean sign in as administrator? I am the only user, and all my programs are in a desktop with my name sign in. If I sign in as administrator, there are almost no programs showing on desktop. As the only user, am I automatically the adminstrator?

I subsequently moved almost all my remaining video files from the Y drive to a new LaCie 8T, but didn't notice much more room. surprisingly, as there many hundreds.

So when it says status good, that is not that important. I had also run Seagates long test on the Y and it passed all.

thanks. I'll follow up.

I probably used the cords that came with the drives. How do USB 3 differ?

Could the router channel be busy because I have 2 roommates sharing the router?'

#10
RKinner

Posted 02 June 2020 - 09:18 PM

Malware Expert

Expert
24,700 posts

When you say run as administrator, do you mean sign in as administrator? I am the only user, and all my programs are in a desktop with my name sign in. If I sign in as administrator, there are almost no programs showing on desktop. As the only user, am I automatically the administrator?

With Win 10 you have to right click on a file and select Run As Administrator even if you have admin rights. It's part of their security stuff to make it harder for hackers to take over your computer.

When you log in as the normally hidden Administrator it is considered a separate user and you get a new clean desktop. (If you open File Explorer and go to C:\Users\r1\desktop you will find the files that are usually on your desktop) You probably don't have to right click and Run As Admin when you are the hidden Administrator.

Status Good is bogus. I have seen drives with over a thousand sectors pending reallocation claiming Status Good.

However if the extended Seagate test passes then supposedly the drive is OK.

USB 3.0 cables should have SS on them and usually have a blue insert. You would think if they came with the drive that they would be 3.0 but who knows.

The metal housings may not be the best design based on the temps we are seeing. They might need a little fan or some cooling fins or some more holes in the case to keep the drives below 50 C.

If you have had another blue screen please rerun BlueScreenView.

If the crashes only happen when using Photoshop Bridge there may be a problem with the program. Do you have the latest version?

In the Search box type: dxdiag

wait for it to find it. Right click on dxdiag.exe and Run As Admin.
Yes
Once it finishes (green line in bottom left goes away)

Save All Information. Point it at your desktop and it should save it as dxdiag.txt.

Exit

Double click on dxdiag.txt and copy and paste the text into a reply.

#11
robirdman

Posted 04 June 2020 - 10:15 AM

Member

Topic Starter
Member
135 posts

This is a Win 7 computer. I have Photoshop CS6 and latest CC on the computer. CC is so bug ridden that I often need to go to CS6. I have also had reboots in Photoshop Premiere Pro. These are all the programs with huge numbers of files, or very large ones, maybe taxing the system

Something else that never used to happen though, is in my audio program Cubase, where playing a file, sometime the sound stops while the marker line proceeds normally through the song.

Here is the DXdiag:

------------------

System Information

------------------

Time of this report: 6/4/2020, 11:09:05

Machine name: R1-PC

Operating System: Windows 7 Ultimate 64-bit (6.1, Build 7601) Service Pack 1 (7601.win7sp1_ldr.170810-1615)

Language: English (Regional Setting: English)

System Manufacturer: Seneca

System Model: pro297599

BIOS: Award Modular BIOS v6.00PG

Processor: AMD FX™-8150 Eight-Core Processor (8 CPUs), ~3.6GHz

Memory: 32768MB RAM

Available OS Memory: 32750MB RAM

Page File: 5700MB used, 59796MB available

Windows Dir: C:\Windows

DirectX Version: DirectX 11

DX Setup Parameters: Not found

User DPI Setting: 120 DPI (125 percent)

System DPI Setting: 96 DPI (100 percent)

DWM DPI Scaling: Disabled

DxDiag Version: 6.01.7601.17514 64bit Unicode

------------

DxDiag Notes

------------

Display Tab 1: No problems found.

Display Tab 2: No problems found.

Sound Tab 1: No sound card was found. If one is expected, you should install a sound driver provided by the hardware manufacturer.

Input Tab: No problems found.

--------------------

DirectX Debug Levels

--------------------

Direct3D: 0/4 (retail)

DirectDraw: 0/4 (retail)

DirectInput: 0/5 (retail)

DirectMusic: 0/5 (retail)

DirectPlay: 0/9 (retail)

DirectSound: 0/5 (retail)

DirectShow: 0/6 (retail)

---------------

Display Devices

---------------

Card name: NVIDIA GeForce GTX 1050 Ti

Manufacturer: NVIDIA

Chip type: GeForce GTX 1050 Ti

DAC type: Integrated RAMDAC

Device Key: Enum\PCI\VEN_10DE&DEV_1C82&SUBSYS_62533842&REV_A1

Display Memory: 3733 MB

Dedicated Memory: 3998 MB

Shared Memory: 3830 MB

Current Mode: 1920 x 1200 (32 bit) (59Hz)

Monitor Name: Generic PnP Monitor

Monitor Model: HP LP2465

Monitor Id: HWP2676

Native Mode: 1920 x 1200(p) (59.950Hz)

Output Type: DVI

Driver Name: nvd3dumx.dll,nvwgf2umx.dll,nvwgf2umx.dll,nvd3dum,nvwgf2um,nvwgf2um

Driver File Version: 26.21.0014.4259 (English)

Driver Version: 26.21.14.4259

DDI Version: 11

Driver Model: WDDM 1.1

Driver Attributes: Final Retail

Driver Date/Size: 3/5/2020 16:02:46, 22106256 bytes

WHQL Logo'd: Yes

WHQL Date Stamp:

Device Identifier: {D7B71E3E-5FC2-11CF-514B-5D421BC2D735}

Vendor ID: 0x10DE

Device ID: 0x1C82

SubSys ID: 0x62533842

Revision ID: 0x00A1

Driver Strong Name: oem19.inf:NVIDIA_Devices.NTamd64.6.1:Section110:26.21.14.4259:pci\ven_10de&dev_1c82

Rank Of Driver: 00E62001

Video Accel:

Deinterlace Caps: {6CB69578-7617-4637-91E5-1C02DB810285}: Format(In/Out)=(YUY2,YUY2) Frames(Prev/Fwd/Back)=(0,0,0) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY DeinterlaceTech_PixelAdaptive

{F9F19DA5-3B09-4B2F-9D89-C64753E3EAAB}: Format(In/Out)=(YUY2,YUY2) Frames(Prev/Fwd/Back)=(0,0,0) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY

{5A54A0C9-C7EC-4BD9-8EDE-F3C75DC4393B}: Format(In/Out)=(YUY2,YUY2) Frames(Prev/Fwd/Back)=(0,0,0) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY

{335AA36E-7884-43A4-9C91-7F87FAF3E37E}: Format(In/Out)=(YUY2,YUY2) Frames(Prev/Fwd/Back)=(0,0,0) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY DeinterlaceTech_BOBVerticalStretch

{6CB69578-7617-4637-91E5-1C02DB810285}: Format(In/Out)=(UYVY,UYVY) Frames(Prev/Fwd/Back)=(0,0,0) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY DeinterlaceTech_PixelAdaptive

{F9F19DA5-3B09-4B2F-9D89-C64753E3EAAB}: Format(In/Out)=(UYVY,UYVY) Frames(Prev/Fwd/Back)=(0,0,0) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY

{5A54A0C9-C7EC-4BD9-8EDE-F3C75DC4393B}: Format(In/Out)=(UYVY,UYVY) Frames(Prev/Fwd/Back)=(0,0,0) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY

{335AA36E-7884-43A4-9C91-7F87FAF3E37E}: Format(In/Out)=(UYVY,UYVY) Frames(Prev/Fwd/Back)=(0,0,0) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY DeinterlaceTech_BOBVerticalStretch

{6CB69578-7617-4637-91E5-1C02DB810285}: Format(In/Out)=(YV12,0x32315659) Frames(Prev/Fwd/Back)=(0,0,0) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY DeinterlaceTech_PixelAdaptive

{F9F19DA5-3B09-4B2F-9D89-C64753E3EAAB}: Format(In/Out)=(YV12,0x32315659) Frames(Prev/Fwd/Back)=(0,0,0) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY

{5A54A0C9-C7EC-4BD9-8EDE-F3C75DC4393B}: Format(In/Out)=(YV12,0x32315659) Frames(Prev/Fwd/Back)=(0,0,0) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY

{335AA36E-7884-43A4-9C91-7F87FAF3E37E}: Format(In/Out)=(YV12,0x32315659) Frames(Prev/Fwd/Back)=(0,0,0) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY DeinterlaceTech_BOBVerticalStretch

{6CB69578-7617-4637-91E5-1C02DB810285}: Format(In/Out)=(NV12,0x3231564e) Frames(Prev/Fwd/Back)=(0,0,0) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY DeinterlaceTech_PixelAdaptive

{F9F19DA5-3B09-4B2F-9D89-C64753E3EAAB}: Format(In/Out)=(NV12,0x3231564e) Frames(Prev/Fwd/Back)=(0,0,0) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY

{5A54A0C9-C7EC-4BD9-8EDE-F3C75DC4393B}: Format(In/Out)=(NV12,0x3231564e) Frames(Prev/Fwd/Back)=(0,0,0) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY

{335AA36E-7884-43A4-9C91-7F87FAF3E37E}: Format(In/Out)=(NV12,0x3231564e) Frames(Prev/Fwd/Back)=(0,0,0) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY DeinterlaceTech_BOBVerticalStretch

{6CB69578-7617-4637-91E5-1C02DB810285}: Format(In/Out)=(IMC1,UNKNOWN) Frames(Prev/Fwd/Back)=(0,0,0) Caps=

{F9F19DA5-3B09-4B2F-9D89-C64753E3EAAB}: Format(In/Out)=(IMC1,UNKNOWN) Frames(Prev/Fwd/Back)=(0,0,0) Caps=

{5A54A0C9-C7EC-4BD9-8EDE-F3C75DC4393B}: Format(In/Out)=(IMC1,UNKNOWN) Frames(Prev/Fwd/Back)=(0,0,0) Caps=

{335AA36E-7884-43A4-9C91-7F87FAF3E37E}: Format(In/Out)=(IMC1,UNKNOWN) Frames(Prev/Fwd/Back)=(0,0,0) Caps=

{6CB69578-7617-4637-91E5-1C02DB810285}: Format(In/Out)=(IMC2,UNKNOWN) Frames(Prev/Fwd/Back)=(0,0,0) Caps=

{F9F19DA5-3B09-4B2F-9D89-C64753E3EAAB}: Format(In/Out)=(IMC2,UNKNOWN) Frames(Prev/Fwd/Back)=(0,0,0) Caps=

{5A54A0C9-C7EC-4BD9-8EDE-F3C75DC4393B}: Format(In/Out)=(IMC2,UNKNOWN) Frames(Prev/Fwd/Back)=(0,0,0) Caps=

{335AA36E-7884-43A4-9C91-7F87FAF3E37E}: Format(In/Out)=(IMC2,UNKNOWN) Frames(Prev/Fwd/Back)=(0,0,0) Caps=

{6CB69578-7617-4637-91E5-1C02DB810285}: Format(In/Out)=(IMC3,UNKNOWN) Frames(Prev/Fwd/Back)=(0,0,0) Caps=

{F9F19DA5-3B09-4B2F-9D89-C64753E3EAAB}: Format(In/Out)=(IMC3,UNKNOWN) Frames(Prev/Fwd/Back)=(0,0,0) Caps=

{5A54A0C9-C7EC-4BD9-8EDE-F3C75DC4393B}: Format(In/Out)=(IMC3,UNKNOWN) Frames(Prev/Fwd/Back)=(0,0,0) Caps=

{335AA36E-7884-43A4-9C91-7F87FAF3E37E}: Format(In/Out)=(IMC3,UNKNOWN) Frames(Prev/Fwd/Back)=(0,0,0) Caps=

{6CB69578-7617-4637-91E5-1C02DB810285}: Format(In/Out)=(IMC4,UNKNOWN) Frames(Prev/Fwd/Back)=(0,0,0) Caps=

{F9F19DA5-3B09-4B2F-9D89-C64753E3EAAB}: Format(In/Out)=(IMC4,UNKNOWN) Frames(Prev/Fwd/Back)=(0,0,0) Caps=

{5A54A0C9-C7EC-4BD9-8EDE-F3C75DC4393B}: Format(In/Out)=(IMC4,UNKNOWN) Frames(Prev/Fwd/Back)=(0,0,0) Caps=

{335AA36E-7884-43A4-9C91-7F87FAF3E37E}: Format(In/Out)=(IMC4,UNKNOWN) Frames(Prev/Fwd/Back)=(0,0,0) Caps=

{6CB69578-7617-4637-91E5-1C02DB810285}: Format(In/Out)=(S340,UNKNOWN) Frames(Prev/Fwd/Back)=(0,0,0) Caps=

{F9F19DA5-3B09-4B2F-9D89-C64753E3EAAB}: Format(In/Out)=(S340,UNKNOWN) Frames(Prev/Fwd/Back)=(0,0,0) Caps=

{5A54A0C9-C7EC-4BD9-8EDE-F3C75DC4393B}: Format(In/Out)=(S340,UNKNOWN) Frames(Prev/Fwd/Back)=(0,0,0) Caps=

{335AA36E-7884-43A4-9C91-7F87FAF3E37E}: Format(In/Out)=(S340,UNKNOWN) Frames(Prev/Fwd/Back)=(0,0,0) Caps=

{6CB69578-7617-4637-91E5-1C02DB810285}: Format(In/Out)=(S342,UNKNOWN) Frames(Prev/Fwd/Back)=(0,0,0) Caps=

{F9F19DA5-3B09-4B2F-9D89-C64753E3EAAB}: Format(In/Out)=(S342,UNKNOWN) Frames(Prev/Fwd/Back)=(0,0,0) Caps=

{5A54A0C9-C7EC-4BD9-8EDE-F3C75DC4393B}: Format(In/Out)=(S342,UNKNOWN) Frames(Prev/Fwd/Back)=(0,0,0) Caps=

{335AA36E-7884-43A4-9C91-7F87FAF3E37E}: Format(In/Out)=(S342,UNKNOWN) Frames(Prev/Fwd/Back)=(0,0,0) Caps=

D3D9 Overlay: Supported

DXVA-HD: Supported

DDraw Status: Enabled

D3D Status: Enabled

AGP Status: Enabled

Card name: NVIDIA GeForce GTX 1050 Ti

Manufacturer: NVIDIA

Chip type: GeForce GTX 1050 Ti

DAC type: Integrated RAMDAC

Device Key: Enum\PCI\VEN_10DE&DEV_1C82&SUBSYS_62533842&REV_A1

Display Memory: 3733 MB

Dedicated Memory: 3998 MB

Shared Memory: 3830 MB

Current Mode: 1920 x 1080 (32 bit) (60Hz)

Monitor Name: Generic PnP Monitor

Monitor Model: ASUS VS238

Monitor Id: ACI23FA

Native Mode: 1920 x 1080(p) (60.000Hz)