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How to get new password to read Microsoft Exchange emails on my mobile


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#1
Azma

Azma

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I purchased a new mobile cellphone but cannot configure Microsoft Exchange on my Outlook. Unfortunately, my tech guy who has the password is suffering from Covid19 and has been on a ventilator for 15 days.
 
I managed to login to my Office 365 account but cannot see much in settings and wondered if anybody had any suggestions of getting this issue resolved, please?
 
I need to put in my password for Microsoft Exchange to activate the emails on my new mobile. 
 
Is there any way of me resetting the password/getting a new one?
 
Thanks in advance.

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#2
zep516

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How is your Tech guy ? Have you had any luck.

 

Joe


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#3
Azma

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Thank you for asking. That's very kind of you.

 

I've been trying to contact Microsoft support, but not had any luck.

 

I've just heard my tech guy has come off the ventilator now and is recovering from the coronavirus. So hopefully he'll be getting better over the next few weeks and, when he's fit and able to do so, can sort out the problem - he's the one with full admin access.

 

It's not essential for me to have access to my emails on my cellphone as I can access them on my computer which is much more important. 

 

In future I'll make sure I have full admin access too. 


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#4
zep516

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That's great news in the midst of so much bad news out there.

 

Your friend

zep


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