[DR M]

You need at least 20GB free space.
 
I'm not sure if McAfee remnants got removed with the fix. 
 
Let's complete the cleaning process and come to this later.


1. Run AdwCleaner (Scan mode)

Download AdwCleaner and save it to your desktop.

• Double click AdwCleaner.exe to run it.
• Click Scan Now.
  • When the scan has finished, a Scan Results window will open.
  • Click Cancel (at this point do not attempt to Quarantine anything that is found)
• Now click the Log Files tab.
  • Double click on the latest scan log (Scan logs have a [S0*] suffix, where * is replaced by a number. The latest scan will have the largest number)
  • A Notepad file will open containing the results of the scan.
  • Please post the contents of the file in your next reply.

 

2. Run Malwarebytes (Scan mode)

• Download Malwarebytes and save it to your Desktop.
• Once downloaded, close all programs and Windows on your computer.
• Double-click on the icon on your desktop named MBSetup.exe. This will start the installation of MBAM onto your computer.
• Follow the instructions to install the program.
• When finished, double click the program's icon created on your Desktop.
• Click the little gear on the top right (Settings) and when it opens, click the Security tab and make sure about the following:
  

  Under the title Scan Options, all the options are checked.
  Under the title Windows Security Center (Premium only) the option is NOT checked.
  Under the title Potentially unwanted items all options are set to Always.

• Click on the little gear to return to the main menu and select Scan. The program will start scanning your computer. This may take about 10 minutes, but in some cases it may be take longer.
• When finished, you will see the Threat Scan Summary window open.

If threats are not found, click View Report and proceed to the two last steps below.

If threats are found, make sure that all threats are not selected, close the program and proceed to the next steps below.

• Open Malwarebytes again, click on the Scanner, and then on the Reports tab.
• Find the report with the most recent date and double click on it.
• Click on Export and then Copy to Clipboard.
• Paste its content here, in your next reply.

 

 

In your next reply, please post:

• The AdwCleaner[S0*].txt
• The Malwarebytes report

[Advertisements]

I think, I Extension and the Virus file is not re-creating. It just got removed. Problem Solved. Do I need to continue the process?

[vinay9099]

I think, I Extension and the Virus file is not re-creating. It just got removed. Problem Solved. Do I need to continue the process?

[DR M]

I think, I Extension and the Virus file is not re-creating. It just got removed. Problem Solved. Do I need to continue the process?

 

 

Yes, we are at the beginnig of the process. 

 

I know that the file is gone now.    

[vinay9099]

Malware Report Below:

 

Malwarebytes

www.malwarebytes.com

 

-Log Details-

Scan Date: 5/8/21

Scan Time: 9:49 PM

Log File: 316a051c-b019-11eb-9bcc-d8d09052c546.json

 

-Software Information-

Version: 4.3.3.116

Components Version: 1.0.1292

Update Package Version: 1.0.40232

License: Trial

 

-System Information-

OS: Windows 10 (Build 21370.1)

CPU: x64

File System: NTFS

User: DESKTOP-GNNB30U\91709

 

-Scan Summary-

Scan Type: Threat Scan

Scan Initiated By: Manual

Result: Completed

Objects Scanned: 340467

Threats Detected: 0

Threats Quarantined: 0

Time Elapsed: 5 min, 4 sec

 

-Scan Options-

Memory: Enabled

Startup: Enabled

Filesystem: Enabled

Archives: Enabled

Rootkits: Enabled

Heuristics: Enabled

PUP: Detect

PUM: Detect

 

-Scan Details-

Process: 0

(No malicious items detected)

 

Module: 0

(No malicious items detected)

 

Registry Key: 0

(No malicious items detected)

 

Registry Value: 0

(No malicious items detected)

 

Registry Data: 0

(No malicious items detected)

 

Data Stream: 0

(No malicious items detected)

 

Folder: 0

(No malicious items detected)

 

File: 0

(No malicious items detected)

 

Physical Sector: 0

(No malicious items detected)

 

WMI: 0

(No malicious items detected)

 

 

(end)

 

 

 

Attached Files

•  AdwCleanerS02.txt   2.2KB   188 downloads

[DR M]

Very good.
 
Nothing malicious was detected.
 
AdwCleaner detected preinstalled software, which refers to programs installed in the computer when you bought it. You may use/need these programs or not. If you wish, you can uninstall them. 
 
To proceed:
 
1. Uninstall Preinstalled software (optional

• Double click AdwCleaner.exe on your Desktop, to run it as you did before.
• Click Scan Now.
• When the scan has finished a Scan Results window will open.
• Please check all the boxes and then click Quarantine (Nothing malicious was found in your case, so you may skip this).
• Click Next.
  • If any pre-installed software was found on your machine, a prompt window will open. Click OK to close it.
  • Check any pre-installed software items you want to remove.
  • Click Quarantine.
• A prompt to save your work will appear.
  • Click Continue when you're ready to proceed.
• A prompt to restart your computer will appear.
  • Click Restart Now.
• Once your computer has restarted:
  • If it doesn't open automatically, please start AdwCleaner.
  • Click the Log Files tab.
  • Double click on the latest Clean log (Clean logs have a [C0*] suffix, where * is replaced by a number, the latest scan will have the largest number)
  • A Notepad file will open containing the results of the removal.
  • Please post the contents of the file in your next reply.

If you decided to uninstall the preinstalled software, you may consider to check in the installed programs list for the following programs, in case they are there, and uninstall them:

 

Dell Digital Delivery Services 

Dell Mobile Connect Drivers 

Dell SupportAssist *

Dell SupportAssist Remediation *

Dell Update - SupportAssist Update Plugin *

Dell Update for Windows 10 *

 

* Probably removed with AdwCleaner, but make a check about them.

 

 

2. Uninstall McAfee
 
2.1. Use the McAfee Removal Tool
 
Use the method 2 here to uninstall McAfee.
 
2.2. Use Revo Uninstaller

• Download the Revo Uninstaller (Free Download) and save it on your Desktop.
• Double click on the exe file created on your Desktop to run the installer, and follow the instructions to install the program.
• Double click the program's icon to open it.
• Write in the search area, on the top left, the following program:

McAfee

• Choose the Uninstall tab from the menu and let the program to create a Restore point.
• Choose Scan, and then the Advanced mode scan.
• Select all the McAfee items found, Delete and Next.
• Let the procedure be completed and click on Finish.
• Restart the computer.

 

3. Check Services

• Please download Farbar Service Scanner and save it on your Desktop. IMPORTANT.
• Right click on the tool icon and run it as administrator.
• Make sure all the options are checked.
• Click on the Scan button.
• It will create a log (FSS.txt) on your Desktop.
• Copy and paste the log's content to your next reply.

 

In your next reply please post:

1. What did you do with the preinstalled software and the AdwCleaner[C0*].txt if you uninstalled it.
2. What happened with McAfee
3. The FSS.txt

[vinay9099]

All these program files should install in C Drive only? I want to install in D drive so that I can get some free space in C drive.

[DR M]

Since these programs are preinstalled, then they are in C. 

[DR M]

Just letting you know:

 

Here it is almost 21:30. 

 

I will be online for another hour. Then, I will be with you again tomorrow.

[vinay9099]

1)  Preinstalled file "Dell Digital Delivery Services" is showing in Program Files (x86) folder.

Dell Mobile Connect Drivers  - Not available

Dell SupportAssist *  -  I mentoined in image below.

Dell SupportAssist Remediation *   -  Not available

Dell Update - SupportAssist Update Plugin *   -  Not Available

Dell Update for Windows 10  -  not available

 

AdwCleaner added

 

2)  McAfee - FIle not found.

 

3)  FSS 

 

Attached Files

•  FSS.txt   2.42KB   186 downloads
•  AdwCleanerS03.txt   2.26KB   204 downloads

[DR M]

I assume you decided to uninstall the preinstalled software.
 
You have attached the AdwCleaner log before the deletions. I would like to see the AdwCleaner[C0*].txt.
 
You can uninstall any remaining Dell programs (whatever remained), after using AdwCleaner.

• Press the Windows Key + R.
• Type appwiz.cpl in the Run box and click OK.
• The Add/Remove Programs list will open. Locate the specific programs in the list:
• Select the programs, one by one, and click Uninstall.
• Restart the computer.

 

After that, please run FRST tool again. I would like to see fresh logs, FRST.txt and Addition.txt.

• Double-click on the FRST icon to run it, as you did before. When the tool opens click Yes to disclaimer.
• Press Scan button and wait for a while.
• The scanner will produced two logs on your Desktop: FRST.txt and Addition.txt.
• Please attach the content of these two logs in your next reply.

 

In your next reply please post:

1. The AdwCleaner[C0*].txt
2. Any other program you uninstalled
3. The fresh FRST logs, FRST.txt and Addition.txt

[vinay9099]

I did not uninstalled pre installed Dell files. I just make to Quarantine.

[vinay9099]

I don't want to uninstall Dell support file. Let it be. Is it fine right?

[DR M]

Yes, it's up to you, as I said.

[vinay9099]

I use VFX and Graphic design software which are occupying lots of space in C drive so I can transfer to D Drive right?

[DR M]

You can't just transfer a program from one drive to another. You have to install it on D, assuming that the program's Installer (setup.exe) allows you to change the default installation path from C to D.