[reny410]

My ASUS laptop, windows 10 home 64 bit, just got back from servicing (I was having issue with display turning off randomly).
They claimed that they replaced the motherboard, when I asked them if they reinstalled windows, they said no.

When I logged in to my windows, I still have my user with the old files, but my password is gone. (I never gave them admin access)
Is this even possible at all?

Why I am suspicious: 

1. I don't think it's possible to replace motherboard without reinstalling windows.
2. How could they remove my password? it means they could have logged on to my user account with admin access.

 

Edited by reny410, 07 May 2021 - 04:02 AM.

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Best Answer

A1: Being a notebook the exact same new MB would have to be used so all the same drivers etc will already be on your storage device and Windows would not need to be clean installed.

 

A2: Accessing Windows without your password is possible by a person with the required knowledge but I have to ask you, why would they do something so inane as remove your password, it serves no purpose, you don`t need Windows to be able to tamper with data stored on a HDD or SSD.

[phillpower2]

Best Answer

A1: Being a notebook the exact same new MB would have to be used so all the same drivers etc will already be on your storage device and Windows would not need to be clean installed.

 

A2: Accessing Windows without your password is possible by a person with the required knowledge but I have to ask you, why would they do something so inane as remove your password, it serves no purpose, you don`t need Windows to be able to tamper with data stored on a HDD or SSD.