Hi,
I have recently had an issue with playback of MKV files. I did not do any changes at all to my laptop except to turn it off, I usually leave it on for months at a time.
The issue is the video is choppy, this is also accompanied with a static crackling noise. I have tried to play the files on four different media players. I have updated the media players, I have updated device drivers and windows 10 is updated. The files play perfectly fine on my other computer. Also get issues streaming video on youtube for example, there are static pops in the sound.
Not sure if this is related but when I reboot my laptop there is a new error message: "The following product information programmed into the system board is missing or invalid. System Board (00A) - Product Configuration".
I have not made any changes to the laptop at all.
Thank you in advance!!!
Processor Intel® Core i3-5010U CPU @ 2.10GHz 2.10 GHz
Installed RAM 8.00 GB
Device ID 645449E4-7F35-4CE6-B7E2-8CBE01838B12
Product ID 00326-10000-00000-AA607
System type 64-bit operating system, x64-based processor
Pen and touch No pen or touch input is available for this display
Version 21H1
Installed on 12/11/2020
OS build 19043.1288
Experience Windows Feature Experience Pack 120.2212.3920.0
Edited by daniel.karakas, 04 November 2021 - 11:51 PM.