[ZedU54]

...long time since I was here last...
...I have this Asus laptop (K712E), not all that old, that came with Windows 11 preinstalled...it's been fine until today, when I went to use it...I am using the Windows PIN method to log on (shared laptop with wife; we have separate users on it)...
...upon powerup, it started normally and displayed the two separate users, I selected my user and got prompted for the Microsoft/Windows PIN...it accepted the PIN but then went black screen (with white mouse pointer that moves with the touch pad but does nothing else)...sounds like a Windows boot file might have gotten corrupted and put the startup into a loop (one of the two indicators on the left side giving steady short blinks) and can't finish starting...
...to make matters worse, I don't have another 'clean' computer to work with to download and use any Windows repair tools...how could I work around the problem armed only with a Kindle Fire? 😁...or is that even possible?...

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Are you sure that a Windows update was not installing.

 

Has your wife been able to log into her account.

 

If you are still stuck with a black screen and just the mouse pointer see the below;

 

See if you are able to force the computer to start in the Windows Recovery Environment (RE) by starting up and shutting down the computer two or three times using the case power button, please note that you need to shut down the computer after the MBs splash ( ASUS ) screen and just before Windows attempts to load, if successful you should then continue to the Troubleshooting options and then hopefully be able to use Reset this PC, a system restore point or Safe Mode etc.  

 

Let us know how you get on or if you have any questions.

[phillpower2]

Are you sure that a Windows update was not installing.

 

Has your wife been able to log into her account.

 

If you are still stuck with a black screen and just the mouse pointer see the below;

 

See if you are able to force the computer to start in the Windows Recovery Environment (RE) by starting up and shutting down the computer two or three times using the case power button, please note that you need to shut down the computer after the MBs splash ( ASUS ) screen and just before Windows attempts to load, if successful you should then continue to the Troubleshooting options and then hopefully be able to use Reset this PC, a system restore point or Safe Mode etc.  

 

Let us know how you get on or if you have any questions.

[ZedU54]

...thank you...will try that and try looking up a few things...seems to me that Windows has had issues with boot files or drivers glitching at startup for a while...

[phillpower2]

...thank you..

 

 

No worries but can I ask that you deal with Microsoft directly next time 

 

Thread closed.