Posted 05 January 2022 - 03:18 PM
Posted 05 January 2022 - 03:27 PM
Can you please take a photo of what you see and attach it for us?
Posted 05 January 2022 - 03:57 PM
Hi Dr M!
I am so glad to see you again, albeit under these circumstances. LOL
Surely you could help me with this pickle that I've gotten myself into. Im attaching the pic as we speak.
Posted 05 January 2022 - 04:00 PM
Don’t forget to attach the photo.
Posted 05 January 2022 - 04:05 PM
Posted 05 January 2022 - 04:07 PM
Doc, it seems that my login screen is different with slightly different icons and they all do not work. The eye icon at the top for example looks different and doesnt recognise my face anymore. =(
Posted 05 January 2022 - 04:10 PM
Posted 05 January 2022 - 04:15 PM
Sorry, I am just assuming; that is, it seems to be something blocking my attempt to log on. There appears to be an extra layer on my login screen that prevents me from entering my PIN or recognizing my face in order to login to my computer. Does this make sense to you? I'm sorry its hard for me to explain.
Posted 05 January 2022 - 04:24 PM
Something else before going to bed: what makes you think it’s ransomware? Or malware?
See you tomorrow.
Posted 06 January 2022 - 04:06 AM
With my questions above still pending, please try if you can sign in with Safe Mode.
- Start by shutting down your computer.
- Press on the power button on the case to turn it on.
- After the computer is about 3 - 5 seconds into the boot-up process, hold down the power button to shut down the computer.
- Repeat the above process once again.
- For the third time, turn on the computer and allow it to boot up.
- If you completed the process correctly, a message saying "Preparing Automatic Repair" should appear.
- In a few seconds, another message will appear stating "Diagnosing your PC" and Automatic Repair will open.
- When you reach the Automatic Repair screen, click on "Advanced Options."
- At the next screen, select "Troubleshoot."
- When you see the next screen, select "Advanced Options."
- Select "Startup Settings", then "Restart".
- After the Startup Settings window appears, hit the "4" key on the keyboard (Safe mode with networking).
- At the next login prompt screen, enter your password for your computer.
- If the Safe Mode opens properly, the desktop should appear with "Safe Mode" in each corner of the desktop.
Let me know if you were able to access Safe Mode.
Posted 12 January 2022 - 01:12 AM
Due to lack of feedback, this topic has been closed.
Jeris, if you need this topic reopened, please contact a staff member, or send me a personal message (hoover with the mouse on my profile name and choose Send message).
This applies only to the original topic starter. Everyone else please begin a New Topic.
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