The German site did not help. I actually found this solution myself last night in English (I was up all night trying everything), and it didn't help.
I then tried the registry fixes but I didn't understand what you meant by "merge". I just downloaded the fix and ran it. Was that wrong? And then since Chrome still didn't work, I downloaded the unfix and ran that one. Did I need to restart after trying the registry fix? Maybe I should do this again and restart after running the fix? I just don't understand what you mean by "merge" (sorry!). The Superuser site is old, but maybe that stuff would work. Is that the Chrome fix you created for me?
I'm hesitant about using a portable version--I need a real version for work etc.
Do you think it would help if I contacted Kaspersky about this issue?
Thank you again for everything? If you could clarify "merge" and whether or not I should restart after applying the fix, I would be grateful. (Also, should I run as an Admin?)
Chrome not working; cannot reinstall + other issues
#31
Posted 22 September 2022 - 11:28 AM
#32
Posted 22 September 2022 - 11:43 AM
Merge is the top option in the right click menu so it is what happens when you just double click on the .reg file. I expect it worked OK just didn't help. But I don't know if it requires a reboot to take effect. A lot of registry stuff does.
The portable Chrome won't hurt anything and is really just for a test to gather more information. If it works that may tell us something. Don't really expect you would want to use it anyway. Still feel that Kaspersky is blocking us somehow. Found an article where MalwareBytes had a similar problem after an upgrade.
By all means, contact Kaspersky (and NORD VPN). Perhaps one of them can help.
Naptime here.
#33
Posted 22 September 2022 - 11:54 AM
Breaking news! I contacted Kaspersky, and they had my exit completely out of Kasperky--and now Chrome works! They just sent me an email, explaining that I have to create a report, which they will analyze to find out where the issue is. I will keep you posted. Maybe this will be useful info for you and other Kaspersky users.
Will be in touch as soon as I have more info. You have been wonderful--thank you so much!! (Sweet dreams!)
P.S. Here are the instructions they sent, as an FYI:
Please create a GetSystemInfo 6 utility report. To create this report, simply follow the step-by-step guidelines here: http://support.kaspe...mps/3632#block7
Note that the *.zip archive containing the report is saved on the desktop by default.
#34
Posted 22 September 2022 - 04:50 PM
Glad you found the cause. Thinks for the feedback.
#35
Posted 22 September 2022 - 04:54 PM
#36
Posted 22 September 2022 - 06:00 PM
No problem. Not sure what I can do with Nord since I've never used it but I do understand how it works.
#37
Posted 23 September 2022 - 03:43 PM
Dear RKinner,
All is well. Kaspersky had me do a complete uninstall, run reports and traces, and then when I finished all those tasks, Chrome worked without a hitch. Not only that, but because Chrome was working, NordVPN was working perfectly fine, too. I was also able to log onto my work account via Chrome, and Teams is working just as it should be. All issues disappeared.
I was stupid because I immediately assumed these troubles were NordVPN's fault when I should have gone straight to Kaspersky. (NordVPN interfered with Kaspersky a couple of times in the past, which is why I made that erroneous assumption.) And I had never run up against this Chrome issue before--now I'm a little wiser for it. So, if you ever run into someone with Kaspersky and Chrome suddenly stops functioning with no internet, have them try Kaspersky. I'm so sorry for wasting your time. I still learn things when watching experts like you in action, but I still asked you to do unnecessary work.
Thank you, thank you, thank you for all your generous help and patience. I really appreciate it. I am very grateful to you and to everyone at GTG; I've always gotten great help here.
Be well, RKinner, and stay safe!
Sincerely,
IndyBlue
#38
Posted 23 September 2022 - 04:08 PM
#39
Posted 23 September 2022 - 05:06 PM
Thank you again--a million times! Just followed all your instructions!
Take good care!
IndyBlue
Similar Topics
0 user(s) are reading this topic
0 members, 0 guests, 0 anonymous users