Problems re. switching from old Android phone to new one.
Posted 26 September 2023 - 07:23 AM
Posted 27 September 2023 - 05:48 PM
Have you considered tasking the phone to a phone store people that deal with this sort of issue daily?
Posted 30 September 2023 - 04:20 AM
I think what I am going to do is try to set up the new phone with the old sim card, which I think should hopefully work okay. Then when I have got the other stuff he uses - such as emails and Facebook - set up there, I will delete most of the content on the old phone. We will then reconsider the situation as regards the football app and try to ask what can be done elsewhere.
Posted 05 October 2023 - 06:02 AM
Hello peterm and thank you for your reply.
I have sought help from a google forum, but have not so far been able to solve my problem with the football app.
I did what I said I was going to do and started setting up the new phone and added some of the apps my husband uses most. I am unsure whether I did the right thing in that I did not select the option to copy data over. I did not think this would work anyway, because of the problems on the old phone with google play services etc. I believe that if this was incorrect, it cannot now be remedied and data cannot be copied at a later date. Do you know if that is correct?
I am also looking at whether the problem with the google apps on the old phone can be remedied and in this connection, I believe that shortage of free space can account for it saying that these apps are not supported on the device. The phone has a capacity of 16.00 GB and I have so far only managed to free up 1.34 GB. Is this enough?
All the other apps that my husband uses - such as Yahoo Mail and Facebook - are still on the old phone as I do not want to delete them until I can confidently hand the new phone over to my husband.
Posted 05 October 2023 - 02:40 PM
What is the name of the football app?
Do you know if you have android version 8 or 9?
Posted 06 October 2023 - 06:48 AM
Thanks for your reply.
If you asked the name of the app in order to try to find it in Play Store, you really can trust my word in that I have searched and searched without being able to find it. There are several apps which have almost identical names, but none of these are the one my husband wants. It definitely seems to no longer be available in Play Store.
The Android version of the old phone is actually 6.0.1 so it is pretty old!
I am going to try getting an SD card and then attempt to back up the app to it and then transfer the card to the new phone. Do you think that might work?
EDIT. After doing a bit more research, it looks as if it is not possible to transfer an app from one phone to another using an SD card.
Please can you tell me if you know the answer to my question in my previous post about whether you know if a factory reset would enable me to start completely from the beginning again and give me the option to copy everything (including the troublesome app) from the old phone?
Edited by Channeal, 06 October 2023 - 01:49 PM.
Posted 06 October 2023 - 05:56 PM
A factory reset will wipe all data and apps from phone.
It definitely seems to no longer be available in Play Store.
I was not thinking of Play Store.
You could try Xperia Companion tool.
Posted 08 October 2023 - 10:38 AM
I have Xperia Companion on my computer, but seems to be no use with this problem.
Yes, I am aware of what a factory reset does...... I was not sure whether it would give me the option of copying data over, although I guess it does. If I did this though (on the new phone, of course) it would wipe out all the work I have done so far. I would be willing to start all over again, but am really not sure it would work as far as the app is concerned because of the Google problems on the old phone. I hope this clarifies the situation.
I am aware that the app is available on Softonic as an APK file. I do not know a single thing about APK apps. Are they safe if scanned with an antivirus program?
I guess I will probably end up moving everything else onto the new phone, so that my husband only has to use the old one for the football app.
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