[abrahams child]

I recently purchased a new computer and out of the blue the monitor would go black and it would restart.  I have a wireless keyboard, mouse, and printer.  The external drive I use for storage is, I want to say "hard wired".  It would crash every so often but tonight it crashed three time within a couple hours.  How do I fix this issue?  Thank you for any help to resolve the problem.

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I recently purchased a new computer and out of the blue the monitor would go black and it would restart. 

 

 

First thing that you should do is open a support ticket with the merchant that sold you the computer, you are limited with your troubleshooting because of the need to protect your warranty.

 

 The external drive I use for storage is, I want to say "hard wired". 

 

 

Because you have mentioned it I will ask, does the issue happen if the external drive is not connected to the computer at all.

 

Second thing that you need to do is to read the canned information below;

 

Sorry but you have post on a tech forum asking for help but have provided zero information about your computer or it`s hardware, this makes it impossible for anyone to even hazard a guess as to what is going on. 

 

Is the computer a custom build or brand name such as Dell or HP, if a brand name, provide the model name or series number (not serial) if a custom build post the brand and model name or number for the CPU, MB, the RAM ( including the amount and speed ) add on video card if one is used and the PSU (power supply unit) providing these details will enable folk to better help you. 

 

 

 

 

And;

 

Software such as Windows can crash and when it does crash you get a BSOD and when enabled a crash dmp is generated, programs or games when they crash can on occasion close to the desktop but the computer will still be 100% functional.

 

Hardware failure such as a weak power supply and/or overheating are not software related and when a computer for example suddenly turns off, freezes or the screen goes black etc  the behaviour should be described as the "computer shut down unexpectedly" or froze etc and not as having crashed as the latter implies a software issue as opposed to an obvious hardware issue when described properly.

 

Having the correct info means that helpers will not be looking for a software issue when the problem is clearly hardware related.

 

 

What you describe does not sound software related but more overheating and/or something being loose and either causing a short or losing connection.

[phillpower2]

I recently purchased a new computer and out of the blue the monitor would go black and it would restart. 

 

 

First thing that you should do is open a support ticket with the merchant that sold you the computer, you are limited with your troubleshooting because of the need to protect your warranty.

 

 The external drive I use for storage is, I want to say "hard wired". 

 

 

Because you have mentioned it I will ask, does the issue happen if the external drive is not connected to the computer at all.

 

Second thing that you need to do is to read the canned information below;

 

Sorry but you have post on a tech forum asking for help but have provided zero information about your computer or it`s hardware, this makes it impossible for anyone to even hazard a guess as to what is going on. 

 

Is the computer a custom build or brand name such as Dell or HP, if a brand name, provide the model name or series number (not serial) if a custom build post the brand and model name or number for the CPU, MB, the RAM ( including the amount and speed ) add on video card if one is used and the PSU (power supply unit) providing these details will enable folk to better help you. 

 

 

 

 

And;

 

Software such as Windows can crash and when it does crash you get a BSOD and when enabled a crash dmp is generated, programs or games when they crash can on occasion close to the desktop but the computer will still be 100% functional.

 

Hardware failure such as a weak power supply and/or overheating are not software related and when a computer for example suddenly turns off, freezes or the screen goes black etc  the behaviour should be described as the "computer shut down unexpectedly" or froze etc and not as having crashed as the latter implies a software issue as opposed to an obvious hardware issue when described properly.

 

Having the correct info means that helpers will not be looking for a software issue when the problem is clearly hardware related.

 

 

What you describe does not sound software related but more overheating and/or something being loose and either causing a short or losing connection.

[abrahams child]

The system manufacturer is Asus Computer Inc.  The system model is ROG STIX 10E_G10CE and system type is x64 based.  The processor is 11th Gen Intel ® Core™ i5 - 11400F @ 2.60GHz 6 Core(s), 12 Logical Processor(s).  The external cd rom is made by LG which is a Slim Portable DVD Writer model AP70NS50.  The external storage drive is is Western Digital is My Passport Ultra.  The wireless keyboard and mouse are made by Logitech.

Edited by abrahams child, 26 March 2024 - 03:27 PM.

[phillpower2]

First thing that you should do is open a support ticket with the merchant that sold you the computer,

 

 

Have you done this.

 

Because you have mentioned it I will ask, does the issue happen if the external drive is not connected to the computer at all.

 

 

Can you also answer the above for us.

[phillpower2]

abrahams child,

 

You visited the forum but left no feedback, do you still need assistance or has the PC been sent in under warranty, an update would be appreciated.

[abrahams child]

Best Buy was closed today.  I need to go into the store to ask questions.  As this coming Thursday is my one year anniversary.  

[phillpower2]

Good luck and don`t forget, any warranty was factored into the price that you paid for the computer.

[phillpower2]

Were Best Buy any help abrahams child

[abrahams child]

No

[phillpower2]

Sorry to hear that 

[abrahams child]

When you are cruising through posts in FB there are times that the picture in a post becomes unrecognizable but if you jerk the mouse from left to right it snaps out of it.  Hasn't shut down recently .