[lottabees]

ATTACHED FILES: administrative.xml - an export of the Administrative view of my Event Viewer.

customerrorview.xml - an export of a custom view for errors.

systemevents.xml - a custom view of just the system events.

 administrative.xml   12.23KB   57 downloads

 customerrorview.xml   67.57KB   51 downloads

 systemevents.xml   322bytes   46 downloads

 

 

Hi everyone, my HP 15-ef2025tg laptop has been experiencing random shutdowns/reboots when I put it in sleep mode overnight. I don't experience the random unexpected shutdowns/reboots when I'm actively using the laptop, and other than being a bit warm, the laptop seems to have no issues otherwise. No error message popups or BSODs. Windows did not detect any problems with drivers or hardware, and HP support assistant reports that all drivers and BIOS are up to date. I'm concerned that there's something wrong with the ports on the motherboard.

 

I've used CMD to run dism and sfc commands, scanned for malware (Bitdefender Total Security), and ran the memory diagnostic tool. I used HP apps to check hardware health and everything is fine. SMART is OK for my SSD (a chip on the mainboard). The battery is healthy, full, and working correctly.

Other troubleshooting: I've rebooted it multiple times over the last few months. Everything is up-to-date. I disabled hibernate and fast startup. The screensaver is disabled. I ran Windows troubleshooters and no problems were found. I reinstalled Windows about two weeks ago but it fixed nothing.

 

Windows and System Specs

Edition: Windows 11 Home
Version: 23H2
Installed on: ‎5/‎28/‎2024
Processor: AMD Ryzen 3 5300U with Radeon Graphics @ 2.60 GHz
Installed RAM: 8.00 GB (7.33 GB usable)
System type: 64-bit operating system, x64-based processor

Event viewer shows a kernel-power event 41 (63) - I posted the information from the error below.

 

I get a volmgr (event ID 161, Dump file creation failed due to error during dump creation) error a few seconds before the kernel-power error.

 

I also get StorPort errors (524, The miniport logged an event, and 549). This is the StorPort (549) error that happened 2 seconds before Kernel-Power:

PortNumber 0 
  PathID 0 
  TargetID 0 
  LUN 0 
  ClassDeviceGuid {00000000-0000-0000-0000-000000000000} 
  AdapterGuid {92fb64ac-6508-11ee-9664-806e6f6e6963} 
  BusType 17 
  MiniportName stornvme 
  VendorId NVMe  
  ProductId WD PC SN740 SDDP 
  SerialNumber E823_8FA6_BF53_0001_001B_448B_4A3C_D395. 
  AdapterSerialNumber  
  BootDevice false 
  Version 1 
  RequestDuration_ms 1 
  WaitDuration_ms 0 
  Command 26 
  SrbStatus 6 
  ScsiStatus 2 
  SenseKey 5 
  AddSense 36 
  AddSenseQ 0 
  IoSize 0 
  QueueDepth 0 
  LBA 0x0 

This is the Kernel-power error:

 BugcheckCode 159 
  BugcheckParameter1 0x3 
  BugcheckParameter2 0x0 
  BugcheckParameter3 0x0 
  BugcheckParameter4 0x0 
  SleepInProgress 0 
  PowerButtonTimestamp 0 
  BootAppStatus 0 
  Checkpoint 0 
  ConnectedStandbyInProgress true 
  SystemSleepTransitionsToOn 0 
  CsEntryScenarioInstanceId 108 
  BugcheckInfoFromEFI true 
  CheckpointStatus 0 
  CsEntryScenarioInstanceIdV2 108 
  LongPowerButtonPressDetected false 
  LidReliability false 
  InputSuppressionState 0 
  PowerButtonSuppressionState 0 
  LidState 1

My laptop is still within warranty, so I can send it in for repairs (I live too far away from an authorized service center) but I prefer to try to fix it myself first if I can.

 

Thank you so much for your time.

 

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Best Answer

 

Event viewer shows a kernel-power event 41 (63) 

 MiniportName stornvme 

  VendorId NVMe 

 

 

 

The above are possible clues, all that the event 41 means is that power was lost either to a device or the whole computer, in this instance the error is pointing towards the NVME SSD.

 

Computers boot up so much quicker today so I see no benefit in using either the problematic Hibernation setting or as you are now finding the equally troublesome Sleep setting.

 

If you insist on using the Sleep setting make sure that the SSD is set to Never turn off to see if that helps.

 

Side note, you mention having clean installed Windows 11, did you also reinstall the HP Windows 11 system drivers and starting with the chipset drivers first, you are 100% guaranteed to get issues if you don't do this, three reasons for this, Windows does not have generic chipset drivers, the chipset drivers are what enables the MB to be able to communicate with all the other hardware and last but not least the chipset drivers are the first thing that Windows looks for on boot.

[phillpower2]

Best Answer

 

Event viewer shows a kernel-power event 41 (63) 

 MiniportName stornvme 

  VendorId NVMe 

 

 

 

The above are possible clues, all that the event 41 means is that power was lost either to a device or the whole computer, in this instance the error is pointing towards the NVME SSD.

 

Computers boot up so much quicker today so I see no benefit in using either the problematic Hibernation setting or as you are now finding the equally troublesome Sleep setting.

 

If you insist on using the Sleep setting make sure that the SSD is set to Never turn off to see if that helps.

 

Side note, you mention having clean installed Windows 11, did you also reinstall the HP Windows 11 system drivers and starting with the chipset drivers first, you are 100% guaranteed to get issues if you don't do this, three reasons for this, Windows does not have generic chipset drivers, the chipset drivers are what enables the MB to be able to communicate with all the other hardware and last but not least the chipset drivers are the first thing that Windows looks for on boot.

[lottabees]

 

 

Event viewer shows a kernel-power event 41 (63) 

 MiniportName stornvme 

  VendorId NVMe 

 

 

 

The above are possible clues, all that the event 41 means is that power was lost either to a device or the whole computer, in this instance the error is pointing towards the NVME SSD.

 

Computers boot up so much quicker today so I see no benefit in using either the problematic Hibernation setting or as you are now finding the equally troublesome Sleep setting.

 

If you insist on using the Sleep setting make sure that the SSD is set to Never turn off to see if that helps.

 

Side note, you mention having clean installed Windows 11, did you also reinstall the HP Windows 11 system drivers and starting with the chipset drivers first, you are 100% guaranteed to get issues if you don't do this, three reasons for this, Windows does not have generic chipset drivers, the chipset drivers are what enables the MB to be able to communicate with all the other hardware and last but not least the chipset drivers are the first thing that Windows looks for on boot.

 

 

Thank you for your fast reply. I don't need to use Sleep. I can turn it off every night. I just want to make sure that there's not a serious issue like a defective motherboard. I've been having these unexpected shutdowns since the end of May, and that's why I thought reinstalling Windows would fix the issue.

 

I checked the power plan settings and the "turn off hard disk" was set to 1 minute. I changed it to "never". I didn't have another unexpected shutdown - so far, it seems to have worked, but sometimes it goes a few days before it crashes again. I'm still getting the StorPort (524, miniport logged an event) errors. I got one when the system resumed from sleep:

 

MiniportName stornvme
  MiniportEventId 12
  MiniportEventDescription Admin Command Timeout
  PortNumber 0
  AdapterGuid {92fb64ac-6508-11ee-9664-806e6f6e6963}
  PathID 255
  TargetID 255
  LUN 255
  ClassDeviceGuid {00000000-0000-0000-0000-000000000000}
  VendorId  
  ProductId  
  SerialNumber  
  BootDevice true
  Irp 0x0
  Srb 0xffffa70b85ea73c0
  Parameter1Name OPC
  Parameter1Value 9
  Parameter2Name CmdInfo
  Parameter2Value 2
  Parameter3Name TimeSoFarInMicroSeconds
  Parameter3Value 2550
  Parameter4Name ThrottledInstanceCount
  Parameter4Value 0
  Parameter5Name ControllerStatus
  Parameter5Value 1
  Parameter6Name NULL
  Parameter6Value 0
  Parameter7Name NULL
  Parameter7Value 0
  Parameter8Name NULL
  Parameter8Value 0

 

I didn't know that I needed to reinstall the HP Windows 11 system drivers. That might be one of the problems. I used the "fix problems using Windows Update" and it kept my software and files, so I don't think that's a clean install. HP Support Assistant says my drivers are up to date. I found the drivers on the HP website using my serial number, but how do I know which drivers I need? It looks like my Realtek wireless manager service keeps terminating unexpectedly, so maybe I'll need that new driver for the wi-fi adapter.

 

Thank you again for your time.

Edited by lottabees, 13 July 2024 - 01:08 PM.

[phillpower2]

Pleased to hear that you appear to have made progress with at least one of your concerns.

 

 I'm still getting the StorPort (524, miniport logged an event) errors. I got one when the system resumed from sleep:

 

 

If you had not already been advised the correct course of action would be to disable Sleep and test for a couple of days to see if that helped.

 

Regarding Event Viewer, Windows is throwing up errors all the time in Event Viewer and unless an end user is actually having problems they should stay away from EV because all it does it cause people to worry, you having issues means that you had to check the EV but for future reference if you are not having issues don`t even bother with EV because the only time anything in the EV needs attention is when it is in red listed as Critical.

 

I didn't know that I needed to reinstall the HP Windows 11 system drivers. That might be one of the problems. I used the "fix problems using Windows Update" and it kept my software and files, so I don't think that's a clean install. 

 

 

100% you need to after any clean install which is what we were advised had been done in your OP.

 

Never heard of using Windows update to fix problems while keeping the users software and files, I have heard of a Windows Reset that reinstalls Windows and lets you choose whether to keep your files or remove them, it helps on occasion but not always.

 

Are you having any actual wireless connectivity problems.

 

You are welcome btw 

[lottabees]

Pleased to hear that you appear to have made progress with at least one of your concerns.

 

 I'm still getting the StorPort (524, miniport logged an event) errors. I got one when the system resumed from sleep:

 

 

If you had not already been advised the correct course of action would be to disable Sleep and test for a couple of days to see if that helped.

 

Regarding Event Viewer, Windows is throwing up errors all the time in Event Viewer and unless an end user is actually having problems they should stay away from EV because all it does it cause people to worry, you having issues means that you had to check the EV but for future reference if you are not having issues don`t even bother with EV because the only time anything in the EV needs attention is when it is in red listed as Critical.

 

I didn't know that I needed to reinstall the HP Windows 11 system drivers. That might be one of the problems. I used the "fix problems using Windows Update" and it kept my software and files, so I don't think that's a clean install. 

 

 

100% you need to after any clean install which is what we were advised had been done in your OP.

 

Never heard of using Windows update to fix problems while keeping the users software and files, I have heard of a Windows Reset that reinstalls Windows and lets you choose whether to keep your files or remove them, it helps on occasion but not always.

 

Are you having any actual wireless connectivity problems.

 

You are welcome btw 

 

Oh! I took a screenshot to explain what I mean by "fix problems using Windows Update".

 

 

I had wi-fi issues temporarily. I kept losing connection and my laptop reported that there were no wireless connections available (there are 10+ networks within range, other than 2 of my own). The issue was resolved by running the networking troubleshooter. The troubleshooter reset the wireless adapter, and I havent had a problem since. I'm hoping that it was just a one-time thing. It's what got me even more worried about the ports on the motherboard.

 

I will disable sleep and shut it down overnight. I think part of the issue is that I have so many apps running whenever I put it to sleep. I haven't shut it down overnight in a couple of months (and I got it in March), so it's always on. I want this laptop to have a long life. I'm considering installing another stick of RAM, but I don't know if that's something I can do without voiding the warranty or if I have to have HP/an authorized retailer to do it.

 

Thank you so much for that information regarding the event viewer and being so kind about it. I'm a little behind on my tech knowledge (Windows 7 was my jam and I used to repair & upgrade my laptops), but I'm learning. Those StorPort errors that said something about the miniport logging an event got me like, "What kind of event? What's wrong with it?", so I can see how checking the EV can cause unnecessary worry. As far as I can tell right now, everything is working. It just gets a little hot, but the cooling pad helps. I'll wait a couple days before marking this as solved, if that's okay. I might have more questions about updating drivers - should I ask them here or make a new thread?

[phillpower2]

Thanks, understand what you meant now, what you did was basically the same as what was called a refresh in Windows 10, it is ok for Windows itself but it does not fix any bad third party drivers or settings like a clean install would, the original HP drivers would still be there so you were correct on your thinking there.

 

Adding a stick of RAM yourself will not void your warranty, just be sure to get the correct RAM and if unsure on anything ask here.

 

I might have more questions about updating drivers - should I ask them here or make a new thread?

 

 

If it relates to what has already been discussed here ask away, if unrelated let us know and we will advise.