[rshaffer61]

A few weeks before the blue screen I did remove some spyware & virus my software caught (I assume it caught it all) and also removed some toolbars I did not know were installed.

OK just a warning that this may malware related but I'm going to try a few things first. Do not start Avast till the other ones are disabled or uninstalled. Just download it and then do the other two.

Most of them refered to either windows defender or my anti virus software Sophos.

Disable them or uninstall them. Before doing this please do the following so we are safe.

Please download Avast from my signature below. Please make sure you do the registration as it is good for a year or more. When it is due simply just reregister it.
Avast in my opinion is better because:

It's FREE to the Home User
It Updates it's Definitions daily
You can scan Individual Files, Folders and Drives
No buying new versions every year

http://www.avast.com...avast-home.html

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I setup the whocrashed program on the computer but I am unable to install the debugger part because the computer does not have the windbg X86 file and I can't access the internet to get from the suggested website. Suggestons?
Thanks

[CDaug]

I setup the whocrashed program on the computer but I am unable to install the debugger part because the computer does not have the windbg X86 file and I can't access the internet to get from the suggested website. Suggestons?
Thanks

[rshaffer61]

How about the second set of instructions?
For the WhoCrashed go HERE and get the one that start with this:

Install Debugging Tools for Windows as a Standalone Component

[CDaug]

I am unable to remove my current antivirus softare in safe mode.
I also get the below error message when trying to load the Install Debugging Tools for Windows as a Standalone Component
Setup Failed - 0x80072ee7 unspecified error

thanks

[rshaffer61]

Not a problem we can through the Event Viewer to see the issue.

Please follow the steps below to enter the Event Viewer program in XP. This will give me more information into what is causing your issue.

Go to

Start and then click on Run
Type in eventvwr.msc and press Enter
On left side click on Applications On right side look for any RED X about the time of a incident
On left side click on System. On right side look for any Red X about the same time of a incident
Also look for any yellow exclamation mark at the same time in either of the above
If you find any double click on one at a time and take a screenshot.
To take a screenshot click on your Print Screen on your keyboard. It is normally the key above your number pad between the F12 key and the Scroll Lock key
Now go to Start
All Programs
Accessories
Paint
In the empty white area click and hold the CTRL key and then click the V
Go to the File option at the top and click on Save as
Save as file type JPEG and save it to your Desktop

Include as a attachment in your next reply
If your attachment is to big to attach then go to Mediafire .
Register and upload your file.
Then reply with the link located to the right of your now uploaded file on Mediafire

[metalmarsh77]

I didn't see my code on there...process_has_locked_pages

[rshaffer61]

Download BlueScreenView
No installation required.
Double click on BlueScreenView.exe file to run the program.
When scanning is done, go Edit>Select All.
Go File>Save Selected Items, and save the report as BSOD.txt.
Open BSOD.txt in Notepad, copy all content, and paste it into your next reply.

Thanks to Broni for the instructions and program

[metalmarsh77]

==================================================
Dump File : 101912-28236-01.dmp
Crash Time : 19/10/2012 5:10:54 PM
Bug Check String : PROCESS_HAS_LOCKED_PAGES
Bug Check Code : 0x00000076
Parameter 1 : 00000000`00000000
Parameter 2 : fffffa80`08f28b30
Parameter 3 : 00000000`00000033
Parameter 4 : 00000000`00000000
Caused By Driver : ntoskrnl.exe
Caused By Address : ntoskrnl.exe+7efc0
File Description : NT Kernel & System
Product Name : Microsoft® Windows® Operating System
Company : Microsoft Corporation
File Version : 6.1.7601.17944 (win7sp1_gdr.120830-0333)
Processor : x64
Crash Address : ntoskrnl.exe+7efc0
Stack Address 1 :
Stack Address 2 :
Stack Address 3 :
Computer Name :
Full Path : C:\Windows\Minidump\101912-28236-01.dmp
Processors Count : 4
Major Version : 15
Minor Version : 7601
Dump File Size : 275,352
==================================================

==================================================
Dump File : 101912-20966-01.dmp
Crash Time : 19/10/2012 4:04:55 PM
Bug Check String : PROCESS_HAS_LOCKED_PAGES
Bug Check Code : 0x00000076
Parameter 1 : 00000000`00000000
Parameter 2 : fffffa80`0902e740
Parameter 3 : 00000000`00000033
Parameter 4 : 00000000`00000000
Caused By Driver : ntoskrnl.exe
Caused By Address : ntoskrnl.exe+7efc0
File Description : NT Kernel & System
Product Name : Microsoft® Windows® Operating System
Company : Microsoft Corporation
File Version : 6.1.7601.17944 (win7sp1_gdr.120830-0333)
Processor : x64
Crash Address : ntoskrnl.exe+7efc0
Stack Address 1 :
Stack Address 2 :
Stack Address 3 :
Computer Name :
Full Path : C:\Windows\Minidump\101912-20966-01.dmp
Processors Count : 4
Major Version : 15
Minor Version : 7601
Dump File Size : 275,352
==================================================

==================================================
Dump File : 101912-31730-01.dmp
Crash Time : 19/10/2012 11:13:31 AM
Bug Check String : PROCESS_HAS_LOCKED_PAGES
Bug Check Code : 0x00000076
Parameter 1 : 00000000`00000000
Parameter 2 : fffffa80`0879db30
Parameter 3 : 00000000`00000033
Parameter 4 : 00000000`00000000
Caused By Driver : ntoskrnl.exe
Caused By Address : ntoskrnl.exe+7efc0
File Description : NT Kernel & System
Product Name : Microsoft® Windows® Operating System
Company : Microsoft Corporation
File Version : 6.1.7601.17944 (win7sp1_gdr.120830-0333)
Processor : x64
Crash Address : ntoskrnl.exe+7efc0
Stack Address 1 :
Stack Address 2 :
Stack Address 3 :
Computer Name :
Full Path : C:\Windows\Minidump\101912-31730-01.dmp
Processors Count : 4
Major Version : 15
Minor Version : 7601
Dump File Size : 275,352
==================================================

[rshaffer61]

What OS are you using?
Have you done any steps yourself to resolve this and if so what?

[metalmarsh77]

I am using windows 7...I have downloaded a driver update program and a pc unleased program because they both said they cold fix the problem. All of my drivers appear to be up to date. I also tried removing my network adapter driver and re-installing.

[rshaffer61]

Go HERE and read the tutorial that shows how to do SFC or System File Checker and running in a Elevated Command Prompt in Vista and Win7.

[metalmarsh77]

I ran the scan and it said windows resource protection did not find any integrity violations

[rshaffer61]

OK then it is not a system file causing the issue.
Tutorial for running chkdsk in Vista\Win 7 located HERE.

[metalmarsh77]

I tried the next step and I checked my C drive...I don't know the scan details but after it was done scanning, I can't get my computer to boot up without pushing f12 and when it does boot up it will go to a blue screen right away

[rshaffer61]

I have no ideal what F12 is in your system since you provided no information on your system.
Does the Blue Screen flash and then reboot or what exactly happens?
Is the BSOD at bootup or while in windows?