[g2i2r4]

Let's see if these work:

Note: Both methods listed require that the Microsoft Windows XP CD-ROM be available.

Method 1: Microsoft Internet Explorer 6.x Repair for Windows XP

• From the Start menu, select Run.
• In the Open field, type sfc /scannow (Note: There is a space between sfc and /scannow)
• Select the OK button.
• Follow the prompts throughout the System File Checker process.
• Reboot the computer when System File Checker completes.

Try Internet Explorer to see if this worked.

Method 2: Microsoft Internet Explorer 6.x Repair for Windows XP

• From the Start menu, select Search, select All Files and Folders.
• Select More Advanced Options and place a checkmark beside Search Hidden Files and Folders option.
• Ensure that Search System Folders and Search Subfolders are also checked.
• In the All or Part of the File Name box, type ie.inf
• In the Look In drop-down menu, select C: or the letter of the hard drive that contains the Windows folder.
• Click the Search button.
• In the search results pane, find the ie.inf file located in Windows\Inf folder.
• Right click the ie.inf file and click Install on the context menu.
• Reboot the computer when the file copy process is complete.

Let me know how things are now.

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Just wanted to let you know:

I'm still having the IE issues after Ewido scan, etc. But, I'll be out of town for several days so if you post something for me to try I won't be able to get to it for 4 or 5 days.

Thanks!
Daisy!

[Daisy!]

Just wanted to let you know:

I'm still having the IE issues after Ewido scan, etc. But, I'll be out of town for several days so if you post something for me to try I won't be able to get to it for 4 or 5 days.

Thanks!
Daisy!

[g2i2r4]

I'm not sure. Did you do those two methods to repair?

[Daisy!]

Hello and sorry for the delay!

I've run the sfc /scannow and did not get any prompts. It ran for a bit and then just disappeared. I have no idea if that is "normal" or not.

This still did not fix the IE problem, so I proceeded with the next step searching for ie.inf. When the file was located and I right clicked to install, this is the message that came up.

"The file “IEXPLORE.EXE’ on Windows XP Home Edition Service Pack 2 CD is needed.

Type the path where the file is located, and then click OK. Copy files from:
C:
D:"

I inserted my Windows XP CD, but noticed right away that it says "Windows XP Home Edition Including Service Pack 1a".

From this point, I was unable to determine what to browse for or what I needed to do so I cancelled the request and will await your next instructions.

Thanks!

Daisy!

[g2i2r4]

Hi Daisy!

Let it browse to your CD (ignore the version) and follow the prompts.

[Daisy!]

Unfortunately, it won't browse my CD! Any suggestions?

[g2i2r4]

Download this file.

Unzip and run it.

You will get this screen:




Hit 'apply'.

See if you can have it move to:
"C:\Windows\ServicePackFiles\i386" or "C:\Windows\ServicePackFiles"

If the installation source files are not present in the hard disk, you may click "Cancel".

The fix will continue.

Reboot the computer.

Let me know what happend and if things are better now.

[Daisy!]

Nothing has changed. IE still doesn't open sometimes when I double click. Just now, I double clicked 4 times to get it to open. In my task manager, it shows 4 instances of IEXPLORER.EXE in "Processes". I was able to run IEFIX but had to search for a few files (mswrd632.wpc was one) in order for it to run. It did its thing and popped up a "Complete" message. I rebooted and tried IE again and here we are. This is so frustrating! I'm sure it is for you, too! Any other ideas?
Thanks!
Daisy!

Edited by Daisy!, 27 September 2005 - 06:17 PM.

[g2i2r4]

I'm consulting my collegues for you Daisy.

Can you please wait with me?

[Daisy!]

Absolutely I can wait! I really appreciate your help! Thanks a bunch! I'll keep checking back for further info/instructions! Have a great day!
Daisy!

[g2i2r4]

OSC advised us to follow the repair steps on this page.

It will take you into the Registry. If you feel you can follow the steps, proceed and let me know what happend.


EDIT:
As there has been no reply from the original poster for more than two weeks this topic is now closed.

If you are the original poster and still need assistance, please send me a PM.

Edited by g2i2r4, 15 October 2005 - 04:06 PM.