[Buckeye_Sam]

First let's check your IE settings.

Open up IE. Click on Tools -> Internet Options
Click the Security tab.
Hilight Internet.
Click on Default level and set the slider to Medium.

Close IE and reopen it. Let me know if there is any change.

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Hi Buckeye

I changed it from Custom to Default. The slider was set at medium, so I clicked Apply. There is no change to the fact that some pages cannot be viewed. Other pages do not allow links to be followed, and most drop-down menus on pages are empty.

One noticeable item was that when the slider was moved to 'Low'. an error box popped up saying that Medium was the recommended setting, and would not allow me to move below Medium. I don't think I've seen that before.

[Donmulligan]

Hi Buckeye

I changed it from Custom to Default. The slider was set at medium, so I clicked Apply. There is no change to the fact that some pages cannot be viewed. Other pages do not allow links to be followed, and most drop-down menus on pages are empty.

One noticeable item was that when the slider was moved to 'Low'. an error box popped up saying that Medium was the recommended setting, and would not allow me to move below Medium. I don't think I've seen that before.

[Buckeye_Sam]

Do you have your Windows disc? We may need to restore a few corrupted files.

Delete your temp files

• Navigate to the C:\Windows\Temp folder.
  • Open the Temp folder
  • Select Edit -> Select All
  • Select Edit -> Delete(or press the delete button on your keyboard) to delete the entire contents of the Temp folder.
• Navigate to the C:\Windows\Prefetch folder.
  • Open the Prefetch folder
  • Select Edit -> Select All
  • Select Edit -> Delete(or press the delete button on your keyboard) to delete the entire contents of the Temp folder.
• Click Start -> Run and type %temp% in the Run box.
  
  • Select Edit -> Select All
  • Select Edit -> Delete(or press the delete button on your keyboard) to delete the entire contents of the Temp folder.
• Click Start -> Control Panel -> Internet Options.
  • Select the General tab
  • Under "Temporary Internet Files" Click "Delete Files".
  • Put a check by "Delete Offline Content" and click OK.
  • Click on the Programs tab then click the "Reset Web Settings" button.
  • Click Apply then OK.
• Empty the Recycle Bin.

One more thing that you can check for me. Open IE, click Help -> About Internet Explorer
What is listed as your Cipher strength?

If it's not 128 bit go here to download the Microsoft High Encryption pack.
http://www.microsoft...it/default.mspx

Edited by Buckeye_Sam, 14 October 2005 - 06:59 AM.

[Donmulligan]

Hi Buckeye. OK.

1. I was able to delete everything except :

C:\WINDOWS\Temp\Perflib_Perfdata_62c
C:\WINDOWS\Temp\tmp00002d2f\tmp00000000

it says that these two are in use by another program, even after reboot and with IE closed.

2. When I open Help>About in IE, the Verision, Cipher strength and Product ID are all blank. Is this normal?

3. I'm running IE Version 6 with XP, so I don't think the Microsoft High Encryption pack is applicable is it? On microsoft.com this seems to apply to older versions only.

4. Hotmail site still not loading and many drop-downs on other sites are still empty.


Thanks for your help. I can feel we're getting closer to a solution.

[Buckeye_Sam]

You're right. I just glanced at it and thought it said IE 5 and up. Let's try this.

Download the IE installation file from here.

http://www.microsoft...&DisplayLang=en

Then reinstall IE 6.

[Donmulligan]

Buckeye

As I'm running IE 6 with SP2, it won't let me go ahead with the install of IE 6 SP1, as it recognises that I have a newer version already on my PC.

Is the alternative to uninstall IE completely, then somehow re-install IE?


I'm off into Europe for a few days, so any replies won't get read until Monday. Thanks.

[Buckeye_Sam]

Crap. My fault. I guess I would have know that if I had looked back on the first page.

Let's try this:

Note: Both methods listed require that the Microsoft Windows XP CD-ROM be available.

Method 1: Microsoft Internet Explorer 6.x Repair for Windows XP

• From the Start menu, select Run.
• In the Open field, type sfc /scannow (Note: There is a space between sfc and /scannow)
• Select the OK button.
• Follow the prompts throughout the System File Checker process.
• Reboot the computer when System File Checker completes.

Try Internet Explorer to see if this worked.

Method 2: Microsoft Internet Explorer 6.x Repair for Windows XP

• From the Start menu, select Search, select All Files and Folders.
• Select More Advanced Options and place a checkmark beside Search Hidden Files and Folders option.
• Ensure that Search System Folders and Search Subfolders are also checked.
• In the All or Part of the File Name box, type ie.inf
• In the Look In drop-down menu, select C: or the letter of the hard drive that contains the Windows folder.
• Click the Search button.
• In the search results pane, find the ie.inf file located in Windows\Inf folder.
• Right click the ie.inf file and click Install on the context menu.
• Reboot the computer when the file copy process is complete.

Let me know how it goes.

[Donmulligan]

Ok Buckeye, I'm back.

I tried Method 1 - nothing happened. A black empty window popped up for a millisecond then disappeared.

Method 2 - I've discovered that my 'Search' window is also blank - just a white background, similar to the 'invisible' web pages I'm getting. Is there a connection?

[Buckeye_Sam]

Try this:

Click Start, click Run, type %systemroot%\inf and then click OK.
Locate the Srchasst.inf file.
Right-click the Srchasst.inf file, and then click Install. This reinstalls the files that Search Companion uses.

While you're there look for ie.inf and do the same thing.

Let me know how it goes.

[Donmulligan]

Hi Buckeye

I've got a problem. I don't have a Windows CD, as I was not supplied with one when I purchased my PC. When I try to install srchasst.inf or ie.inf, I am asked to supply a .dll file which should be on my CD. As I don't have the CD, I can't supply the file.


Aargh!

[Buckeye_Sam]

You are going to need a Windows disc in order to repair or replace the corrupted files that you have. Contact your PC vendor and request a Windows disc. Basically they have to send you one. After all, you did pay for it.

[Donmulligan]

Buckeye

The company that I bought my PC from (Time Computers UK) has just gone bust! If I buy a Windows XP SP2 disc, can it be used to re-install IE?

[Buckeye_Sam]

Yes, that will work. Or if you know anyone who has a disc that you can borrow, that should work also and not cost you a hundo.

[Donmulligan]

Buckeye

System fixed!!!

I was working through an error I had with Windows Media Player which said "Internal Error has occured". The procedure on http://support.micro...om/?kbid=831430 which re-registers two dll files ended-up repairing both Media Player and IE.

Thank you so much for your help throughout my problem. The evil malware that was at the root of my PC is now gone thanks to you.

Cheers!

[Buckeye_Sam]

Hey, that's awesome!

Thanks for letting me know how your resolved it. I may need to use that info at some time.

Sam