[DR M]

Well, I'm afraid that there is nothing more we can do now. I discussed your situation with my colleague, and now the only thing we can think of is an Avast false positive.

 

How is the computer running now? You mentioned that without Avast it works better. Is it the paid version of the product? If it's the free one, I would recommend you to uninstall and stay with Microsoft Defender, the built-in Windows antivirus. If it's the paid version, then it's up to you if you would like to uninstall it.

 

In case you uninstall it, make sure that Defender is enabled, since your latest logs indicate that it is disabled too:

 

Settings > Privacy and Security > Windows Security > Open Windows Security 

At the Security at a glance window, check if anything is needed so Defender will get enabled. 

 

Let me know about your thoughts. 

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I dont know how common it is for false positives to be a thing but i m trusting you.I uninstalled avast and put back windows defender on.

Thank you for all the time you gave me for that andi hope you have a great day.It s good to have honest people helping for free.Tysm

[bambidbl]

I dont know how common it is for false positives to be a thing but i m trusting you.I uninstalled avast and put back windows defender on.

Thank you for all the time you gave me for that andi hope you have a great day.It s good to have honest people helping for free.Tysm

[DR M]

You are very welcome. I wish, we were able to say more, but we can't. Upgrading BIOS is the only solution for an UEFI infection. Since we did that, there is really nothing else to consider.

 

You can work with the computer for a couple of days and let me know if there are still issues with its functionality.

 

I'll be here. If everything works fine, I'll give you instructions to remove the tools we used and reset the restore points. 

 

[bambidbl]

Hello,everything seemed to be fine but I got a crash
Blue screen again even though the computer works fine

[DR M]

Hello.

 

Any specific error when you received the blue screen? 

 

Also, what were you doing when you got it? 

[bambidbl]

Hello,i think it was unexpected_store_exception,not sure tho.I was playing gta 5

[DR M]

OK. Work with the computer for a couple of days, and see how it is going. Note any kind of errors you are getting and when. 

[DR M]

Hello.

 

Do we have any feedback here? 

[bambidbl]

Hello,i crashed again with unexpected_store_exception.exept that nothing is wrong.Any ideas what it is?

Edit:it did it again

Edited by bambidbl, 10 April 2024 - 07:38 AM.

[DR M]

Hello.
 
Since the computer is considered as clean, I would ask you to open a new topic at the Hardware Forum, describing these BSODs you are getting from time to time. Hopefully, you will find a solution to this.

The following tool will remove the tools we used as well as reset system restore points:

Download KpRm by kernel-panik and save it to your desktop.

• Right-click kprm_(version).exe and select Run as Administrator.
• Read and accept the disclaimer.
• When the tool opens, ensure all boxes under Actions are checked.
• Under Delete Quarantines select Delete Now, then click Run.
• Once complete, click OK.
• A log will open in Notepad titled kprm-(date).txt.
• Please copy and paste its contents in your next reply.

Note: If there is a warning about this tool, go on to download it, since it is a false/positive. Choose More info and continue from there.

[bambidbl]

hello,here s the log.

Thank you very much for the services you provided me,i ll make sure to tell my friends about you if they get some virus issues.

Have a good day and peace

Attached Files

•  kprm-20240410210525.txt   2.7KB   14 downloads

[DR M]

hello,here s the log.
Thank you very much for the services you provided me,i ll make sure to tell my friends about you if they get some virus issues.
Have a good day and peace

 
You are very welcome, bambidbl.
 
I saw your new topic here: Unexpected_store_exception - Hardware, Components and Peripherals (geekstogo.com)
 
You are in good hands.

Now your computer is clean, here are some final tips about your computer's security from now on:

Some of the following, are from Klein's (2005) article, So how did I get infected in the first place. Since then, the article has been reproduced or linked to in dozens of locations. As a result, many malware experts have continued updating it, to include current operating systems and software program information. My source is Security Garden, and I marked for you the following:

1. Keep your Windows updated!
It is important always to keep current with the latest security fixes from Microsoft. This can patch many of the security holes through which attackers can infect your computer.

2. Update 3rd Party Software Programs
Third Party software programs have long been targets for malware creators. It has been stated that "Adobe’s Reader and Flash and all versions of Java are together responsible for a total of 66 percent of the vulnerabilities in Windows systems exploited by malware.'' It's important to keep everything updated.

3. Update the browsers you use
Many malware infections install themselves by exploiting security holes in the Internet browser that you use. So... Keep them updated.

4. Be careful about what you download and what you open!

• Many "freeware" programs come with an enormous amount of bundled spyware that will slow down your system, spawn pop-up advertisements, or just plain crash your browser or even Windows itself. Watch for pre-checked options such as toolbars that are not essential to the operation of the installed software.
• Peer-to-peer (P2P) programs like Kazaa, BearShare, Imesh, Warez P2P, and others, allow the creation of a network enabling people to connect with other users and upload or download material in a fast efficient manner. BUT even if the P2P software you are using is "clean", a large percentage of the files served on the P2P network are likely to be infected.
• Cracked or pirated programs are not only illegal, but also can make your computer a malware target. Have this in mind.
• Do not open any files without being certain of what they are!

5. Avoid questionable web sites!
Visit web sites that are trustworthy and reputable. Many disreputable sites will attempt to install malware on your system through "drive-by" exploits just by visiting the site in your browser. Lyrics sites, free software sites (especially ones that target young children), cracked software sites, and pornography sites are some of the worst offenders. Also, never give out personal information of any sort online or click "OK" to a pop-up unless it is signed by a reputable company and you know what it is.

6. Registry cleaners/driver boosters/system optimizers
I do not recommend registry cleaners, system optimizers, driver boosters and the like. It is your computer and certainly your choice. However, please consider that modifying registry keys incorrectly can cause Windows instability, or make Windows unbootable. With registry cleaner and system optimization software programs, the potential is ever present to cause more problems than they claim to fix. Do note, however, that Microsoft does not support the use of registry cleaners. See Microsoft support policy for the use of registry cleaning utilities.

7. PC means personal computer!
Don't give access to your computer to friends or family who appear to be clueless about what they are doing.

8. Back-up your work!
Make back-ups of your personal files frequently. You never know when you'll have to reformat and start from scratch. You can always reformat and reinstall programs, but you cannot replace your data if you haven't made backups.

9. Must-Have Software
An anti-virus and an anti-spyware program is a necessity for the security of your computer. Be sure that you keep them updated, and that real time protection is enabled. You have now the built-in Windows antivirus, Windows Defender. Together with Malwarebytes, if you run it occasionally, depending on how often you use your computer, can keep you safe.

Happy safe computing.


I'm glad I was able to help you.

[DR M]

As this issue appears to be resolved, I'm closing this topic.

If you need it reopened, please send me a personal message (Hoover with the mouse on my profile name and choose Send message).