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AOL and Internet Explorer

Started by kjclements , Oct 30 2005 09:29 PM

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#1
kjclements

Posted 30 October 2005 - 09:29 PM

New Member

Member
1 posts

I am unable to use IE 6.0 with AOL. All URL's attempted come back as "cannot find server" (the page cannot be displayed). The connection settings under Internet Options indicate no checked boxes (AOL default), no boxes are checked under Automatic Configuration, Proxy Server, or Dial-up Settings). I recently switched from Earthlink to AOL as my ISP. I don't know if this has something to do with the problem or not. AOL tech support has been unable to offer any solutions that work. Can someone please help?

#2
austin_o

Posted 01 November 2005 - 03:12 PM

Retired Staff

Retired Staff
2,089 posts

Hi and welcome to Geeks to Go. I am not surprised that AOL didn't help you. (I think this is whay the call it internet for dummies...no offense meant). Can you launch the internet connection wizzard? If you go to the control panel, internet connections, do you see a connection configured? Can you ping the ip address of your isp? Go to start, run, type cmd to go to a dos prompt. Type at theprompt>ping "the IP address or URL of your ISP server" You should get a response that looks like this "reply from ###.###.###.## bytes=32 time=46ms TTL=250. (where ### is the IP address of your ISP). You should not get "request timed out" If you do, you are not connected to your ISP. Are you using dial up or broadband?

Here is a troubleshooting guide from M$
http://support.micro...kb;en-us;314095

and more
http://support.micro...onnection fails