Modem Problem
Started by
ernso705
, Nov 28 2005 09:03 AM
#1
Posted 28 November 2005 - 09:03 AM
#2
Posted 28 November 2005 - 12:19 PM
Modem has no dial tone
28th Nov-2005
1st Need more info on Modem :
1- Manufacturer
2- Model Number
3- Type [Internal to Motherboard] [PCI Card] [External USB]
4- Com Port Connection
5- Is this Original or Replacement Modem
6- Do you have the [Modem Installation CD]
2nd Open [Control Panel] Click on [Phone & Modem] :
1- What is in [Dialing Rules] Tab
2- What is in [Modem] Tab
3- What is in [Advance] Tab
3rd Verify that [Phone IN] [Phone OUT] Jacks are correctly made either/both at [Modem] and at [Computer] Also is there another Modem being replaced That needs to be [Uninstalled]
4th You said that you just loaded [Windows] on this Computer Does this mean Modem worked on this Computer with different OS Is Modem compatible to/with [Windows]
5th Reviewed your earlier Posts/Topics What/how is this [Computer] & [Modem Issue] related to [Computer/s] with earlier Issues [??] [USB Issue] [Slow Computer] [Hardware Problem] [Boot Issue]
[Just need to know if this is a [New Issue] or Remnants of an [Old Issue] -
6th Is or was this Computer upgraded from Win 98 -
7th Download the Free Home Edition of [EVEREST] & Attach the 4 Reports to next Post per following Instructions http://www.lavalys.c...p?pid=1&lang=en
Run [EVEREST] & do the following steps to obtain 4 [REPORTS] This is a good Tool/Application to Analyze your PC -
Report-1: [ernso705-CPU-1]
1 Expand [COMPUTER] Folder
2 Click on [SUMMARY] Folder
3 On Main Menu Click on [REPORT] >On pop down menu Highlight [Quick Report-Summary] >Click on [HTML]
4 Save to File as [ernso705-CPU-1] & attach to POST
Report 2: [ernso705-Mobo-1]
1 Expand [MOTHERBOARD] Folder
2 Click on [MOTHERBOARD] Folder (MAIN)
3 Click [REPORT] >[Quick Report-Motherboard] > [HTML]
4 Save to File as [ernso705 -Mobo-1] & attach to POST
Report 3: [ernso705-CPU-1]
1 Expand [MOTHERBOARD] Folder
2 Click on [CPU] SubFolder
3 Click [REPORT] >[Quick Report-CPU] > [HTML]
4 Save to File as [ernso705 -CPU-1] & attach to POST
Report 4 : [ernso705 -Devices-1]
1 Expand [DEVICES] Folder
2 Click on [DEVICES] Folder
3 Click [REPORT]>[Quick Report-Devices]> [HTML]
4 Save as File [ernso705-Devices-1] & attach to Post
Thanks -
Jack123
28th Nov-2005
1st Need more info on Modem :
1- Manufacturer
2- Model Number
3- Type [Internal to Motherboard] [PCI Card] [External USB]
4- Com Port Connection
5- Is this Original or Replacement Modem
6- Do you have the [Modem Installation CD]
2nd Open [Control Panel] Click on [Phone & Modem] :
1- What is in [Dialing Rules] Tab
2- What is in [Modem] Tab
3- What is in [Advance] Tab
3rd Verify that [Phone IN] [Phone OUT] Jacks are correctly made either/both at [Modem] and at [Computer] Also is there another Modem being replaced That needs to be [Uninstalled]
4th You said that you just loaded [Windows] on this Computer Does this mean Modem worked on this Computer with different OS Is Modem compatible to/with [Windows]
5th Reviewed your earlier Posts/Topics What/how is this [Computer] & [Modem Issue] related to [Computer/s] with earlier Issues [??] [USB Issue] [Slow Computer] [Hardware Problem] [Boot Issue]
[Just need to know if this is a [New Issue] or Remnants of an [Old Issue] -
6th Is or was this Computer upgraded from Win 98 -
7th Download the Free Home Edition of [EVEREST] & Attach the 4 Reports to next Post per following Instructions http://www.lavalys.c...p?pid=1&lang=en
Run [EVEREST] & do the following steps to obtain 4 [REPORTS] This is a good Tool/Application to Analyze your PC -
Report-1: [ernso705-CPU-1]
1 Expand [COMPUTER] Folder
2 Click on [SUMMARY] Folder
3 On Main Menu Click on [REPORT] >On pop down menu Highlight [Quick Report-Summary] >Click on [HTML]
4 Save to File as [ernso705-CPU-1] & attach to POST
Report 2: [ernso705-Mobo-1]
1 Expand [MOTHERBOARD] Folder
2 Click on [MOTHERBOARD] Folder (MAIN)
3 Click [REPORT] >[Quick Report-Motherboard] > [HTML]
4 Save to File as [ernso705 -Mobo-1] & attach to POST
Report 3: [ernso705-CPU-1]
1 Expand [MOTHERBOARD] Folder
2 Click on [CPU] SubFolder
3 Click [REPORT] >[Quick Report-CPU] > [HTML]
4 Save to File as [ernso705 -CPU-1] & attach to POST
Report 4 : [ernso705 -Devices-1]
1 Expand [DEVICES] Folder
2 Click on [DEVICES] Folder
3 Click [REPORT]>[Quick Report-Devices]> [HTML]
4 Save as File [ernso705-Devices-1] & attach to Post
Thanks -
Jack123
#3
Posted 28 November 2005 - 02:12 PM
Many modems have two phone line connections, one to connect to the incoming phone line, the other to connect to a phone. If you modem has two connections, make sure that the line is in the correct one and then plug a phone in the other one and see if you get a dial tone.
When the modem dials, do you hear the tones? I assume you don't hear the dial tone, correct?
Try picking up a phone and then let the computer dial and see if you can hear anything on the phone, like the modem picking up the line, tones, etc.
You can use a program like hyperterminal to talk directly to the modem and see if it picks up the phone line (atdtNUMBER will dial a number, ath will hang up the phone, atm2 will turn on the speaker when dialing, but make sure that the volume is turned up).
When the modem dials, do you hear the tones? I assume you don't hear the dial tone, correct?
Try picking up a phone and then let the computer dial and see if you can hear anything on the phone, like the modem picking up the line, tones, etc.
You can use a program like hyperterminal to talk directly to the modem and see if it picks up the phone line (atdtNUMBER will dial a number, ath will hang up the phone, atm2 will turn on the speaker when dialing, but make sure that the volume is turned up).
#4
Posted 28 November 2005 - 11:20 PM
I have a lucent modem. It doesn't have two phone lines.
I actually had the modem working already. I had to re-install windows because something was wrong with the hard drive. I erased the hard drive and re-installed windows xp. The previous OS was XP and the modem was working fine then.
After I saw the problem, I tried re-installing windows again, by deleting the current OS and trying again, thinking it was probably something gone wrong in the installation.
The computer detects the modem, when I go to device manager, it says the device is working properly, when I plug the phone line into the telephone, I hear a dial tone. But when I plug it into the modem, i get nothing. I'm thinking its something within the computer that is not turned on.
I actually had the modem working already. I had to re-install windows because something was wrong with the hard drive. I erased the hard drive and re-installed windows xp. The previous OS was XP and the modem was working fine then.
After I saw the problem, I tried re-installing windows again, by deleting the current OS and trying again, thinking it was probably something gone wrong in the installation.
The computer detects the modem, when I go to device manager, it says the device is working properly, when I plug the phone line into the telephone, I hear a dial tone. But when I plug it into the modem, i get nothing. I'm thinking its something within the computer that is not turned on.
#5
Posted 28 November 2005 - 11:45 PM
This might be a silly question, but are you sure that there is only one modem in the machine?
I can not think of anything which would not allow the modem to work if it sees it. It could be a problem with the connector to the modem, which would give the symptoms you mention.
Did you try picking up another phone on the line to see if you can hear if the modem is doing anything on the line?
I can not think of anything which would not allow the modem to work if it sees it. It could be a problem with the connector to the modem, which would give the symptoms you mention.
Did you try picking up another phone on the line to see if you can hear if the modem is doing anything on the line?
#6
Posted 29 November 2005 - 09:09 AM
Yes, there's only one modem on the PC, and i've event tried moving it to another slot on the motherboard, but if the PC recognizes it, then the problem can't be with the slot.
#7
Posted 29 November 2005 - 09:27 AM
it still could be a problem within the modem
try opening up hyperterminal (start > programs > accessories > communications)
when you open the program..it will come up with a screen for youto name the connection....just name it something
on the next screen it will ask you for your country, area code and then the phone number you want to dial....under that your modem should be listed....enter all that info and make sure the modem is selected... then press ok..on the next screen..press the dial button....yo ushould hear the modem pick up the line through your computer speakers...in which case..you should also hear a dial tone...
try opening up hyperterminal (start > programs > accessories > communications)
when you open the program..it will come up with a screen for youto name the connection....just name it something
on the next screen it will ask you for your country, area code and then the phone number you want to dial....under that your modem should be listed....enter all that info and make sure the modem is selected... then press ok..on the next screen..press the dial button....yo ushould hear the modem pick up the line through your computer speakers...in which case..you should also hear a dial tone...
#8
Posted 29 November 2005 - 11:27 AM
Modem has no dial tone-(2)
29th Nov-2005
Attach the [Everest Reports] [Device Manager] may have installed Modem but did Plug & Play give message [New Device Installed Correctly] Probably not -
What Com Port does [Device Manager] indicate is being used for Modem You may have to Enable the COM Port in [BIOS] Usually not all COM Ports are Enabled [To conserve Computer Resources] for the [Automation Installation Process] of [Plug & Play]
Another factor is [Device Manager] does show everything - Do the following [Prep Procedure] to permit [Device Manager] to show [Non Present Devices] You probably have Modem Installed by [Device Manager] but in a [Not Present] Status And Plug & Play did not have permission/Not Enabled to [Install]
You have to [Uninstall] the Modem in [Device Manager] 1st But to to this [Device Manager] must be able to display the [Non Present Instance] of the Modem- Then [PnP] will be [Enabled] to Install Modem
All the [Installation/s] of OS & Modem & Reinstallation/s [Overloading] [Device Manager] and the [Installation Process] is Disabled
_________________________________________________________
Preparation Process for [DEVICE MANAGER] to View [Non Present Devices] This is a 2 Step process that
needs to be done only once
Step 1 Set [Folder Options] to [Show Hidden Files & Folders]
Step 2 Set [Device Manager] to [Show Non Present Devices]
_________________________________________________________
Step 1 Open [Control Panel] and set [Folder Options] to show [Hidden Files & Folders] (1 time process)
(1) Click [Start] Button
(2) Scroll up to [SETTINGS] > Click on [CONTROL PANEL]
(3) Open [Folder Options]
(4) Click on [VIEW] Tab
(5) Scroll down to [Hidden Files & Folders]
(6) Click the [SHOW HIDDEN FILES & FOLDER] Option
(7) Deselect OPTION [Hide Protected OS Files Recommended]
(8) Click [OK]
(9) Close [Control Panel]
__________________________________________________________
Step 2 Prep [DEVICE MANAGER] to view [Non Present Devices] ( 1 time process)
(1) Right Click [MY COMPUTER] > Click [PROPERTIES] on Drop Down Menu
(2) Click [ADVANCED] Tab (on System Properties)
(3) Click [ENVIRONMENT VARIABLES] Tab -
(4) Under [SYSTEM VARIABLES] Section Click [NEW] Tab
(5) In [NAME] Section Type devmgr_show_nonpresent_devices
(6) In [VALUE] Section Type the number 1
(7) Close out by Clicking [OK] Tabs 3 Times (3 levels/panels to close)
(8) Click on [START] Button > Then click on [RUN]
(9) Type devmgmt.msc and then Click [OK] This will open [DEVICE MANAGER]
(10) Click [VIEW] on Menu > Click [Show Hidden Devices] on Pop Down Menu
(11) View [Hidden Devices] Indicated by Faded Gray Print (Close when completed)
(12) Restart Computer (To ensure a good [Initial] beginning -
__________________________________________________________
Now Open [Device Manager] in Normal manner & Set [VIEW] options to [SHOW HIDDEN DEVICES]
Standard Process to Open [DEVICE MANAGER] with [Show Hidden Devices] Option set -
(1) Right Click [MY COMPUTER]
(2) Browse down [Menu] to [Properties] > Double Click to Open Properties Page
(3) Click on [HARDWARE] Tab
(4) Click on [Device Manager] Tab
(5) Click on [View} on Menu Bar
(6) **Click on [Show Hidden Files]**
(7) Expand Folders as reqyired
(8) You need to double left click or right click each line to reveal additional info
(9) [Non Present Devices] will be denoted by (Light/faded gray print)
** Step 6 will have to be set to [Show Hidden Files] on each opening of [Device Manager] **
_________________________________________________________
Now Browse [Device Manager] for [Modem] [COM PORTS] and see how many times Modem was attempted to Install -
PS- Attach the [Everest Reports] so I can see for myself - answers to my questions -
Thank you -
Jack123
29th Nov-2005
Attach the [Everest Reports] [Device Manager] may have installed Modem but did Plug & Play give message [New Device Installed Correctly] Probably not -
What Com Port does [Device Manager] indicate is being used for Modem You may have to Enable the COM Port in [BIOS] Usually not all COM Ports are Enabled [To conserve Computer Resources] for the [Automation Installation Process] of [Plug & Play]
Another factor is [Device Manager] does show everything - Do the following [Prep Procedure] to permit [Device Manager] to show [Non Present Devices] You probably have Modem Installed by [Device Manager] but in a [Not Present] Status And Plug & Play did not have permission/Not Enabled to [Install]
You have to [Uninstall] the Modem in [Device Manager] 1st But to to this [Device Manager] must be able to display the [Non Present Instance] of the Modem- Then [PnP] will be [Enabled] to Install Modem
All the [Installation/s] of OS & Modem & Reinstallation/s [Overloading] [Device Manager] and the [Installation Process] is Disabled
_________________________________________________________
Preparation Process for [DEVICE MANAGER] to View [Non Present Devices] This is a 2 Step process that
needs to be done only once
Step 1 Set [Folder Options] to [Show Hidden Files & Folders]
Step 2 Set [Device Manager] to [Show Non Present Devices]
_________________________________________________________
Step 1 Open [Control Panel] and set [Folder Options] to show [Hidden Files & Folders] (1 time process)
(1) Click [Start] Button
(2) Scroll up to [SETTINGS] > Click on [CONTROL PANEL]
(3) Open [Folder Options]
(4) Click on [VIEW] Tab
(5) Scroll down to [Hidden Files & Folders]
(6) Click the [SHOW HIDDEN FILES & FOLDER] Option
(7) Deselect OPTION [Hide Protected OS Files Recommended]
(8) Click [OK]
(9) Close [Control Panel]
__________________________________________________________
Step 2 Prep [DEVICE MANAGER] to view [Non Present Devices] ( 1 time process)
(1) Right Click [MY COMPUTER] > Click [PROPERTIES] on Drop Down Menu
(2) Click [ADVANCED] Tab (on System Properties)
(3) Click [ENVIRONMENT VARIABLES] Tab -
(4) Under [SYSTEM VARIABLES] Section Click [NEW] Tab
(5) In [NAME] Section Type devmgr_show_nonpresent_devices
(6) In [VALUE] Section Type the number 1
(7) Close out by Clicking [OK] Tabs 3 Times (3 levels/panels to close)
(8) Click on [START] Button > Then click on [RUN]
(9) Type devmgmt.msc and then Click [OK] This will open [DEVICE MANAGER]
(10) Click [VIEW] on Menu > Click [Show Hidden Devices] on Pop Down Menu
(11) View [Hidden Devices] Indicated by Faded Gray Print (Close when completed)
(12) Restart Computer (To ensure a good [Initial] beginning -
__________________________________________________________
Now Open [Device Manager] in Normal manner & Set [VIEW] options to [SHOW HIDDEN DEVICES]
Standard Process to Open [DEVICE MANAGER] with [Show Hidden Devices] Option set -
(1) Right Click [MY COMPUTER]
(2) Browse down [Menu] to [Properties] > Double Click to Open Properties Page
(3) Click on [HARDWARE] Tab
(4) Click on [Device Manager] Tab
(5) Click on [View} on Menu Bar
(6) **Click on [Show Hidden Files]**
(7) Expand Folders as reqyired
(8) You need to double left click or right click each line to reveal additional info
(9) [Non Present Devices] will be denoted by (Light/faded gray print)
** Step 6 will have to be set to [Show Hidden Files] on each opening of [Device Manager] **
_________________________________________________________
Now Browse [Device Manager] for [Modem] [COM PORTS] and see how many times Modem was attempted to Install -
PS- Attach the [Everest Reports] so I can see for myself - answers to my questions -
Thank you -
Jack123
#9
Posted 30 November 2005 - 09:05 AM
Jack:
Here are the files, attached.
Everything I've tried so far hasn't worked. I don't know what else to try.
Here are the files, attached.
Everything I've tried so far hasn't worked. I don't know what else to try.
Attached Files
#10
Posted 30 November 2005 - 11:44 PM
Modem has no dial tone (3)
28th Nov-2005
From your Report Your Motherboard Temp is rather High [87 °C] Check your Chassis Fan for Connection & Proper Rotation I would expect that PC should shut down if Motherboard was that hot
Temperatures:
Motherboard 87 °C (189 °F)
CPU 35 °C (95 °F)
_______________________________________________________
Modem Looks like [Device Manager] has it installed Not sure about Plug & Play I have listed several things to try or verify
(1)- Is there a Modem setup that needs to be [Ran] That you can :
1- Select Option [Wait for [Dial Tone] before Dialing ]
2- Select [Com Port 1] or [Com Port 3]
(2)- Another thing to try :
1- Disconnect the phone line from Modem while PC is Off
2- Restart PC
3- After Windows is loaded & started
4- Connect Phone Line to Modem
5- See if Plug n Play detects [New Hardware]
____________________________________________________
Device Description AT&T/Lucent LT WinModem
Bus Type PCI Bus /
Device / Function 1 / 10 / 0
Device ID 11C1-044C Subsystem
ID 11C1-044C
Device Class 0780 (Communications Controller)
Revision 02
Fast Back-to-Back Transactions Supported, Disabled
Device Features:
66 MHz Operation Not Supported
Bus Mastering Enabled
Device Properties:
Driver Description Lucent Win Modem
Driver Date 3/9/2000
Driver Version 5.0.0.2
Driver Provider Microsoft
INF File mdmlt3.inf
Hardware ID PCI\VEN_11C1&DEV_044C&SUBSYS_044C11C1&REV_02
Location Information PCI bus 1, device 10, function 0
PCI Device AT&T/Lucent LT WinModem
Device Resources:
IRQ 22
Memory FFEFFF00-FFEFFFFF
Port FEF8-FEFF
Port FF00-FFFF
____________________________________________________
I am not sure about this entry I would think IRQ 3 or IRQ 4 would have been selected by PnP I did not see a PCI Motherboard Slot # identified in the Motherboard Report Depends what slot it is in as to what IRQ Resource & Port Resource is assigned
Maybe PnP is not enabled in Bios -
(3)- Check your BIOS setting That [Plug n Play] is [Enabled] or set for [AUTO Detect] This would be in the
[PnP / PCI Configurations] section of BIOS
(4)- Also check [Integrated Peripherals] Section of Bios to:
1-[Enable] the [Onboard Serial Ports] Com1 & Com2
2- [Disable] the [AC97 Modem] just by chance if Motherboard has an internal onboard modem I could not find your Motherboard Model Number on Website [Special Order] ?? - To verify whether another Modem exists or not
_________________________________________________
(5)- Did you Prepare [Device Manager] to show [Non Present Devices] Make sure that you check [Show Hidden Devices] whenever you open [Device Manager] in order to see [Non Present Devices] after Prep Routine
Post back if you see any [Faded/Muted Grey] Instances of Modem Entries or Unknown Devices in PnP Items Do not concern about [Non PnP]
Jack123
28th Nov-2005
From your Report Your Motherboard Temp is rather High [87 °C] Check your Chassis Fan for Connection & Proper Rotation I would expect that PC should shut down if Motherboard was that hot
Temperatures:
Motherboard 87 °C (189 °F)
CPU 35 °C (95 °F)
_______________________________________________________
Modem Looks like [Device Manager] has it installed Not sure about Plug & Play I have listed several things to try or verify
(1)- Is there a Modem setup that needs to be [Ran] That you can :
1- Select Option [Wait for [Dial Tone] before Dialing ]
2- Select [Com Port 1] or [Com Port 3]
(2)- Another thing to try :
1- Disconnect the phone line from Modem while PC is Off
2- Restart PC
3- After Windows is loaded & started
4- Connect Phone Line to Modem
5- See if Plug n Play detects [New Hardware]
____________________________________________________
Device Description AT&T/Lucent LT WinModem
Bus Type PCI Bus /
Device / Function 1 / 10 / 0
Device ID 11C1-044C Subsystem
ID 11C1-044C
Device Class 0780 (Communications Controller)
Revision 02
Fast Back-to-Back Transactions Supported, Disabled
Device Features:
66 MHz Operation Not Supported
Bus Mastering Enabled
Device Properties:
Driver Description Lucent Win Modem
Driver Date 3/9/2000
Driver Version 5.0.0.2
Driver Provider Microsoft
INF File mdmlt3.inf
Hardware ID PCI\VEN_11C1&DEV_044C&SUBSYS_044C11C1&REV_02
Location Information PCI bus 1, device 10, function 0
PCI Device AT&T/Lucent LT WinModem
Device Resources:
IRQ 22
Memory FFEFFF00-FFEFFFFF
Port FEF8-FEFF
Port FF00-FFFF
____________________________________________________
I am not sure about this entry I would think IRQ 3 or IRQ 4 would have been selected by PnP I did not see a PCI Motherboard Slot # identified in the Motherboard Report Depends what slot it is in as to what IRQ Resource & Port Resource is assigned
Maybe PnP is not enabled in Bios -
(3)- Check your BIOS setting That [Plug n Play] is [Enabled] or set for [AUTO Detect] This would be in the
[PnP / PCI Configurations] section of BIOS
(4)- Also check [Integrated Peripherals] Section of Bios to:
1-[Enable] the [Onboard Serial Ports] Com1 & Com2
2- [Disable] the [AC97 Modem] just by chance if Motherboard has an internal onboard modem I could not find your Motherboard Model Number on Website [Special Order] ?? - To verify whether another Modem exists or not
_________________________________________________
(5)- Did you Prepare [Device Manager] to show [Non Present Devices] Make sure that you check [Show Hidden Devices] whenever you open [Device Manager] in order to see [Non Present Devices] after Prep Routine
Post back if you see any [Faded/Muted Grey] Instances of Modem Entries or Unknown Devices in PnP Items Do not concern about [Non PnP]
Jack123
Edited by Jack123, 30 November 2005 - 11:46 PM.
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