[YngBuck2434]

I just purchased a brand new computer with Windows XP. It was working fine untill I ran update downloads for Nortans Anti Virus. After they were done, the computer started restarting on its own, and sometimes would restart again before windows even booted up. I ran a system restore, the one without the cd. Now windows wont start up, it comes up to the screen that says windows was shut down wrong and i select to start windows normally, and it does not go any further than that. It freezes on that screen.

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Choose safe mode, let it load, reboot the PC and see if it loads normally

If not

Choose safe mode, click start then run, type msconfig then press enter, click start up, remove ticks for Norton Symantec etc, click apply, reboot

If you have the installation CD for Norton, use add / remove to uninstall it then reboot and try installing it again

Once you get the screen which says windows did not load normally choose safe mode, you might as well cos it will be a long time starting any other way

[Retired Tech]

Choose safe mode, let it load, reboot the PC and see if it loads normally

If not

Choose safe mode, click start then run, type msconfig then press enter, click start up, remove ticks for Norton Symantec etc, click apply, reboot

If you have the installation CD for Norton, use add / remove to uninstall it then reboot and try installing it again

Once you get the screen which says windows did not load normally choose safe mode, you might as well cos it will be a long time starting any other way

[YngBuck2434]

But when it is on that screen and press enter, the timer stops ticking down and nothiing else happens.

[Retired Tech]

Start the System Restore tool at a command prompt

1. Restart your computer, and keep tapping F8 during the initial start-up until you get options, select Safe Mode with a command prompt then press enter.

2. Log on to your computer with an administrator account or with an account that has administrator credentials.

3. Type the following command at a command prompt, and then press ENTER:

%systemroot%\system32\restore\rstrui.exe

4. Follow the instructions that appear on the screen to restore your computer to an earlier state.

Look for a recent system checkpoint to restore from

For additional information about the Safe mode with a command prompt, click the following article number to view the article in the Microsoft Knowledge Base:

http://support.micro....com/kb/315222/


A description of the Safe mode boot options in Windows XP

If it won't do that then

You can use these to repair XP

XP Repair Install

Or here if you are unable to run XP Repair Install

Alternative XP Repair Install Method

Use Windows Installation CD to repair the current installation, from the list, which uses a slightly different method

Windows XP repair feature won't delete your data, installed programs, personal information, or settings. It just repairs the operating system

After running XP Repair you will need to install all Windows Updates

Microsoft Update