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browsela.dll download.trojan [RESOLVED]

Started by scottbrewster , Jan 04 2006 08:59 PM

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#16
scottbrewster
Posted 12 January 2006 - 10:38 PM

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Symantec doesn't seem to be of much help. I installed another old virus scanner that I had with no problem and ran it with no viruses found. I then tried to install a symantec 2004 version that I have and it hangs on "microsoft shared library installer". How to I fix this? What is the actual file name that I look for in program files to replace?
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#17
scottbrewster
Posted 13 January 2006 - 07:53 PM

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I posted a reply but don't see it now. I deleted everything associated with symantec and tried to reinstall but it fails with an error related to "Microsoft shared library installer". I can load another version of anti-virus and have verified that I don't have a virus. How do I correct the problem with "Microsoft shared library installer"? What file name is associated with "Microsoft shared library installer"?
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#18
Daemon
Posted 21 January 2006 - 04:34 AM

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I've researched this a bit and found a couple of examples with similar problems but no clear solution. It appears that it's generated from faulty uninstall of Symantec. Have you contacted them for advice?
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#19
scottbrewster
Posted 23 January 2006 - 10:15 AM

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I have contacted them and they had me run a program that they said would delete any problems. I ran it and tried to reinstall with no success. They then advised me to contact microsoft since they said it was a problem with the MS software installer program ... who advised me to contact Gateway since the software was pre-installed. I'm waiting on a reply from Gateway.
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#20
Daemon
Posted 23 January 2006 - 01:38 PM

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This is where the ping-pong starts - let me know how you get on.
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#21
Daemon
Posted 29 January 2006 - 04:23 AM

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Do you require any further assistance or should I close this topic?
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#22
Daemon
Posted 06 February 2006 - 02:04 AM

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As this problem has been resolved the topic will be closed. If you need this topic reopened, please email the moderating team - be sure to include the address of the thread and the name you posted under.
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