[biolalex]

so my computer...will turn on fine....warm up...ya know normal stuff...it will show my background...and look like it is about to show the icons, taskbar, and whatever else is on the desktop...i can get things to work obviously cause i'm on it right now...but i have to use the task manager...i have to make a new task everytime...and go through folders to do things..this just started happening today

its like the computer is functioning normally but there is no desktop...i have to use the task manager every time i want to do anything.

i looked at the windows file...and it showed everything in blue..so i think there is a problem with the window stuff? HELP!

alex

[Advertisements]

Open the task manager, click file, new task, type explorer.exe then press enter

And / or (if necessary)

Click start then run, type sfc /scannow then press enter to replace the system files, you need the XP CD.

System File Check will show an on screen blue progress bar, reboot when the bar goes

[Retired Tech]

Open the task manager, click file, new task, type explorer.exe then press enter

And / or (if necessary)

Click start then run, type sfc /scannow then press enter to replace the system files, you need the XP CD.

System File Check will show an on screen blue progress bar, reboot when the bar goes

[biolalex]

i can't get to the run menu and i think that system restore might help but i can't get to it...i managed to do a hijack this...here is the log...i think there is something wrong with C:/WINDOWS

thanks


Logfile of HijackThis v1.99.1
Scan saved at 9:29:34 PM, on 1/11/2006
Platform: Windows XP SP2 (WinNT 5.01.2600)
MSIE: Internet Explorer v6.00 SP2 (6.00.2900.2180)

Running processes:
C:\WINDOWS\System32\smss.exe
C:\WINDOWS\system32\winlogon.exe
C:\WINDOWS\system32\services.exe
C:\WINDOWS\system32\lsass.exe
C:\WINDOWS\system32\svchost.exe
C:\WINDOWS\System32\svchost.exe
C:\Program Files\Common Files\Symantec Shared\ccProxy.exe
C:\Program Files\Common Files\Symantec Shared\ccSetMgr.exe
C:\Program Files\Norton Internet Security\ISSVC.exe
C:\Program Files\Common Files\Symantec Shared\SNDSrvc.exe
C:\Program Files\Common Files\Symantec Shared\ccEvtMgr.exe
C:\WINDOWS\System32\wltrysvc.exe
C:\WINDOWS\System32\bcmwltry.exe
C:\WINDOWS\system32\LEXBCES.EXE
C:\WINDOWS\system32\spoolsv.exe
C:\WINDOWS\system32\LEXPPS.EXE
C:\WINDOWS\system32\LxrJD31s.exe
C:\Program Files\Common Files\Microsoft Shared\VS7DEBUG\MDM.EXE
C:\Program Files\Norton Internet Security\Norton AntiVirus\navapsvc.exe
C:\PROGRA~1\NORTON~1\NORTON~1\NPROTECT.EXE
C:\PROGRA~1\NORTON~1\NORTON~1\SPEEDD~1\NOPDB.EXE
C:\WINDOWS\system32\svchost.exe
C:\Program Files\Common Files\Symantec Shared\CCPD-LC\symlcsvc.exe
C:\WINDOWS\system32\ctfmon.exe
C:\Program Files\QuickTime\qttask.exe
C:\WINDOWS\system32\taskmgr.exe
C:\Program Files\FirstClass\fcc32.exe
C:\Program Files\ewido\security suite\ewidoguard.exe
C:\Program Files\ewido\security suite\ewidoctrl.exe
C:\My Downloads\hijack this\hijackthis\HijackThis.exe

R0 - HKCU\Software\Microsoft\Internet Explorer\Main,Start Page =
http://mail.yahoo.com/
R1 - HKCU\Software\Microsoft\Internet Explorer\Main,Window Title =
Microsoft Internet Explorer
R3 - URLSearchHook: (no name) - <default> - (no file)
O2 - BHO: AcroIEHlprObj Class - {06849E9F-C8D7-4D59-B87D-784B7D6BE0B3}
-
C:\Program Files\Adobe\Acrobat 6.0\Reader\ActiveX\AcroIEHelper.dll
O2 - BHO: (no name) - {53707962-6F74-2D53-2644-206D7942484F} - C:\My
Downloads\Spybot - Search & Destroy\SDHelper.dll
O2 - BHO: MSEvents Object - {79A576C4-B7A9-47EC-B57C-2CE5CA6ECC6A} -
(no
file)
O2 - BHO: Accoona Search Assistant -
{944864A5-3916-46E2-96A9-A2E84F3F1208} - (no file)
O2 - BHO: Encarta Web Companion Helper Object -
{955BE0B8-BC85-4CAF-856E-8E0D8B610560} - C:\Program Files\Common
Files\Microsoft Shared\Encarta Web Companion\ENCWCBAR.DLL
O2 - BHO: Norton Internet Security -
{9ECB9560-04F9-4bbc-943D-298DDF1699E1} - C:\Program Files\Common
Files\Symantec Shared\AdBlocking\NISShExt.dll
O2 - BHO: NAV Helper - {BDF3E430-B101-42AD-A544-FADC6B084872} -
C:\Program
Files\Norton Internet Security\Norton AntiVirus\NavShExt.dll
O3 - Toolbar: &Google - {2318C2B1-4965-11d4-9B18-009027A5CD4F} -
c:\program files\google\googletoolbar3.dll
O3 - Toolbar: Encarta Web Companion -
{147D6308-0614-4112-89B1-31402F9B82C4} - C:\Program Files\Common
Files\Microsoft Shared\Encarta Web Companion\ENCWCBAR.DLL
O4 - HKLM\..\Run: [IgfxTray] C:\WINDOWS\system32\igfxtray.exe
O4 - HKLM\..\Run: [HotKeysCmds] C:\WINDOWS\system32\hkcmd.exe
O4 - HKLM\..\Run: [Dell Wireless Manager UI] C:\WINDOWS\system32\WLTRAY
O4 - HKLM\..\Run: [PCMService] "C:\Program Files\Dell\Media
Experience\PCMService.exe"
O4 - HKLM\..\Run: [ccApp] "C:\Program Files\Common Files\Symantec
Shared\ccApp.exe"
O4 - HKLM\..\Run: [Symantec NetDriver Monitor]
C:\PROGRA~1\SYMNET~1\SNDMon.exe /Consumer
O4 - HKLM\..\Run: [Dell Photo AIO Printer 942] "C:\Program Files\Dell
Photo AIO Printer 942\dlbubmgr.exe"
O4 - HKLM\..\Run: [DellMCM] "C:\Program Files\Dell Photo AIO Printer
942\memcard.exe"
O4 - HKLM\..\Run: [Apoint] C:\Program Files\Apoint\Apoint.exe
O4 - HKLM\..\Run: [DVDLauncher] "C:\Program
Files\CyberLink\PowerDVD\DVDLauncher.exe"
O4 - HKLM\..\Run: [MimBoot] C:\PROGRA~1\MUSICM~1\MUSICM~1\mimboot.exe
O4 - HKLM\..\Run: [TkBellExe] "C:\Program Files\Common
Files\Real\Update_OB\realsched.exe" -osboot
O4 - HKLM\..\Run: [PhilipsRemote] "C:\Program
Files\MUSICMATCH\Musicmatch
Jukebox\PhilipsRemote.exe"
O4 - HKLM\..\Run: [type32] "C:\Program Files\Microsoft IntelliType
Pro\type32.exe"
O4 - HKLM\..\Run: [IntelliPoint] "C:\Program Files\Microsoft
IntelliPoint\point32.exe"
O4 - HKLM\..\Run: [HostManager] C:\Program Files\Common
Files\AOL\1134793645\ee\AOLSoftware.exe
O4 - HKLM\..\Run: [RoxioEngineUtility] "C:\Program Files\Common
Files\Roxio Shared\System\EngUtil.exe"
O4 - HKLM\..\Run: [QuickTime Task] "C:\Program
Files\QuickTime\qttask.exe"
-atboottime
O4 - HKLM\..\Run: [iTunesHelper] "C:\Program
Files\iTunes\iTunesHelper.exe"
O4 - HKLM\..\Run: [WinPatrol]
"C:\PROGRA~1\BILLPS~1\WINPAT~1\WinPatrol.exe"
O4 - HKCU\..\Run: [ctfmon.exe] C:\WINDOWS\system32\ctfmon.exe
O4 - HKCU\..\Run: [L06AXLRD_6248125] "C:\Program Files\Microsoft
Student\Microsoft Student 2006 DVD\EDICT.EXE" -m
O4 - HKCU\..\Run: [PlaxoUpdate] C:\Program
Files\Plaxo\2.5.10.17\PlaxoHelper.exe -a
O4 - Startup: HotSync Manager.lnk = C:\Program
Files\palmOne\HOTSYNC.EXE
O4 - Startup: VirtualExpander.lnk =
C:\WINDOWS\system32\VirtualExpander\VirtualExpander.exe
O4 - Global Startup: F1U201.401.lnk = C:\Program
Files\Belkin\F1U201.401\usbshare.exe
O8 - Extra context menu item: &Google Search - res://c:\program
files\google\GoogleToolbar3.dll/cmsearch.html
O8 - Extra context menu item: &Translate English Word -
res://c:\program
files\google\GoogleToolbar3.dll/cmwordtrans.html
O8 - Extra context menu item: Backward Links - res://c:\program
files\google\GoogleToolbar3.dll/cmbacklinks.html
O8 - Extra context menu item: Cached Snapshot of Page -
res://c:\program
files\google\GoogleToolbar3.dll/cmcache.html
O8 - Extra context menu item: E&xport to Microsoft Excel -
res://C:\PROGRA~1\MICROS~2\OFFICE11\EXCEL.EXE/3000
O8 - Extra context menu item: Similar Pages - res://c:\program
files\google\GoogleToolbar3.dll/cmsimilar.html
O8 - Extra context menu item: Translate Page into English -
res://c:\program files\google\GoogleToolbar3.dll/cmtrans.html
O9 - Extra button: (no name) - {B205A35E-1FC4-4CE3-818B-899DBBB3388C} -
C:\Program Files\Common Files\Microsoft Shared\Encarta Search
Bar\ENCSBAR.DLL
O16 - DPF: {04E214E5-63AF-4236-83C6-A7ADCBF9BD02} (HouseCall Control) -
http://housecall60.t...all/xscan60.cab
O16 - DPF: {17492023-C23A-453E-A040-C7C580BBF700} (Windows Genuine
Advantage Validation Tool) -
http://go.microsoft....k/?linkid=39204
O16 - DPF: {5F8469B4-B055-49DD-83F7-62B522420ECC} (Facebook Photo
Uploader
Control) -
http://upload.facebo...otoUploader.cab
O16 - DPF: {6E32070A-766D-4EE6-879C-DC1FA91D2FC3} (MUWebControl Class)
-
http://update.micros...b?1134372170859
O16 - DPF: {EF791A6B-FC12-4C68-99EF-FB9E207A39E6} (McFreeScan Class) -
http://download.mcaf...592/mcfscan.cab
O16 - DPF: {FE0BD779-44EE-4A4B-AA2E-743C63F2E5E6} (IWinAmpActiveX
Class) -
http://pdl.stream.ao.../ampx_en_dl.cab
O18 - Protocol: msnim - {828030A1-22C1-4009-854F-8E305202313F} -
"C:\PROGRA~1\MSNMES~1\msgrapp.dll" (file missing)
O20 - Winlogon Notify: ddcyw - C:\WINDOWS\system32\ddcyw.dll (file
missing)
O20 - Winlogon Notify: igfxcui - C:\WINDOWS\SYSTEM32\igfxsrvc.dll
O20 - Winlogon Notify: mljgh - C:\WINDOWS\system32\mljgh.dll (file
missing)
O23 - Service: Symantec Event Manager (ccEvtMgr) - Symantec Corporation
-
C:\Program Files\Common Files\Symantec Shared\ccEvtMgr.exe
O23 - Service: Symantec Network Proxy (ccProxy) - Symantec Corporation
-
C:\Program Files\Common Files\Symantec Shared\ccProxy.exe
O23 - Service: Symantec Password Validation (ccPwdSvc) - Symantec
Corporation - C:\Program Files\Common Files\Symantec
Shared\ccPwdSvc.exe
O23 - Service: Symantec Settings Manager (ccSetMgr) - Symantec
Corporation
- C:\Program Files\Common Files\Symantec Shared\ccSetMgr.exe
O23 - Service: dlbu_device - Dell - C:\WINDOWS\system32\dlbucoms.exe
O23 - Service: ewido security suite control - ewido networks -
C:\Program
Files\ewido\security suite\ewidoctrl.exe
O23 - Service: ewido security suite guard - ewido networks - C:\Program
Files\ewido\security suite\ewidoguard.exe
O23 - Service: InstallDriver Table Manager (IDriverT) - Macrovision
Corporation - C:\Program Files\Common
Files\InstallShield\Driver\11\Intel
32\IDriverT.exe
O23 - Service: iPodService - Apple Computer, Inc. - C:\Program
Files\iPod\bin\iPodService.exe
O23 - Service: ISSvc (ISSVC) - Symantec Corporation - C:\Program
Files\Norton Internet Security\ISSVC.exe
O23 - Service: LexBce Server (LexBceS) - Lexmark International, Inc. -
C:\WINDOWS\system32\LEXBCES.EXE
O23 - Service: Lexar JD31 (LxrJD31s) - Unknown owner -
C:\WINDOWS\SYSTEM32\LxrJD31s.exe
O23 - Service: Norton AntiVirus Auto-Protect Service (navapsvc) -
Symantec
Corporation - C:\Program Files\Norton Internet Security\Norton
AntiVirus\navapsvc.exe
O23 - Service: Norton Unerase Protection (NProtectService) - Symantec
Corporation - C:\PROGRA~1\NORTON~1\NORTON~1\NPROTECT.EXE
O23 - Service: SAVScan - Symantec Corporation - C:\Program Files\Norton
Internet Security\Norton AntiVirus\SAVScan.exe
O23 - Service: ScriptBlocking Service (SBService) - Symantec
Corporation -
C:\PROGRA~1\COMMON~1\SYMANT~1\SCRIPT~1\SBServ.exe
O23 - Service: Symantec Network Drivers Service (SNDSrvc) - Symantec
Corporation - C:\Program Files\Common Files\Symantec Shared\SNDSrvc.exe
O23 - Service: Symantec SPBBCSvc (SPBBCSvc) - Symantec Corporation -
C:\Program Files\Common Files\Symantec Shared\SPBBC\SPBBCSvc.exe
O23 - Service: Speed Disk service - Symantec Corporation -
C:\PROGRA~1\NORTON~1\NORTON~1\SPEEDD~1\NOPDB.EXE
O23 - Service: Symantec Core LC - Symantec Corporation - C:\Program
Files\Common Files\Symantec Shared\CCPD-LC\symlcsvc.exe
O23 - Service: Dell Wireless WLAN Tray Service (wltrysvc) - Unknown
owner
- C:\WINDOWS\System32\wltrysvc.exe

[Retired Tech]

Did task manager not open

Start the System Restore tool at a command prompt

1. Restart your computer, and keep tapping F8 during the initial start-up until you get options, select Safe Mode with a command prompt then press enter.

2. Log on to your computer with an administrator account or with an account that has administrator credentials.

3. Type the following command at a command prompt, and then press ENTER:

%systemroot%\system32\restore\rstrui.exe

4. Follow the instructions that appear on the screen to restore your computer to an earlier state.

Look for the most recent system checkpoint created before the errors to restore from

For additional information about the Safe mode with a command prompt, click the following article number to view the article in the Microsoft Knowledge Base:

http://support.micro....com/kb/315222/


A description of the Safe mode boot options in Windows XP

[biolalex]

My system restore is turned off from a previous virus scare earlier in the year. is there any way that i can access it and turn the system restore on? i have dell support on the phone and they are asking me to run diagnostics...but i don't know the outcome yet...but if i could get the systerm restore on and then follow the steps that you gave me i think it would work

thanks
alex

[Retired Tech]

If it is off then there are no restore points

You can use these to repair XP

Possibly, you will need to boot the PC and keep tapping the delete key until the PC enters set up. Change the boot order to CD ROM Drive then hard drive, press F10 then press enter, type Y then press enter and as it reboots, look for press any key to load from CD, press enter

XP Repair Install

Or here if you are unable to run XP Repair Install

Alternative XP Repair Install Method

Use Windows Installation CD to repair the current installation, from the list, which uses a slightly different method

Windows XP repair feature won't delete your data, installed programs, personal information, or settings. It just repairs the operating system

After running XP Repair you will need to install all Windows Updates

Microsoft Update

[biolalex]

the problem is is that i am on Christmas vacation here from college in LA...so i don't have my discs with me ...i know its a mistake....but i was wondering if you had an other alternatives to my dilemma...
thanks for your help and speedy replies

alex

[Retired Tech]

You can borrow a same version as was originally installed XP CD to run the repair install, you enter your product key when prompted

If you download SP2 from windows updates you need an XP SP1 CD

[biolalex]

so i need my product key? or the product key off the person's that i am using? cause i don't have my product key anywhere here that i know of...would my product key be somewhere in my computer? or do i just use the product key of the person's i am borrowing? if i don't have to have my product key it should be no problem

alex

[Retired Tech]

Download and install Everest Home Edition

Run the programme, click + next to software then licenses

[rich-m]

here's a simple solution to try, right click on your empty desktop and you may see the properties box appear, if it does you should see an icon thet says 'show desktop icons'. See if this works, a long shot but give ita go.

Rich

[biolalex]

so i downloaded it...and there is no software option...?

[Retired Tech]

Can you run this

http://www.mvps.org/...sXP/prodkey.php

I have a different version of everest which includes that

[biolalex]

so i have been trying the product key finder that one of you gave me...but every product key finder i find online is spitting out a wrong key...i need mine...haha...but...i have someones XP disk all i need is my product key....but if you could give me a legit link?
thanks
alex

[Retired Tech]

The problem is that OEM discs usually settle for putting the OEM code rather than the product key

Can you ask anyone to get the info off your disc sleeve