Compaq Presario 5150 desktop
ISP BellSouth DSL lite
The connection route was - phone plug by phone line to modem. From modem by ethernet to router. From router by ethernet to ethernet connection in PC.
BellSouth spent over 1 1/2 hours trying things - we have replaced the modem and can access the internet by laptop. BellSouth says ethernet card is bad. They think internet protocol may be messed up in the desktop.
Linksys spent hour trying things and says the router is dead.
Just general playing around on computer I can find nothing else wrong. Now I'm not real computer savvy so please understand MY definition of general playing around! grin
BellSouth said I may need to reinstall OS. This is a refurb puter. I don't remember what Compaq called the CD with the OS (it's not a plain WIN98 CD) but I believe I do have it.
Could someone tell me if there are other things I should check to find any other damages? My wallet would prefer to keep what I have rather than get new PC. So the modem and router are no charge. I just want to check things before I start spending money on a dead horse!!