[old momma]

I tried it again, 3 times and still takes me to help & support.

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I have never seen nothing on my computer like that, you must have a new computer, I would love to have a new one. I found some info. I hope this will help.
ESC
system model: K7VMM / BIOS VERSION: American Megatrends Inc. 07.00T
PROCESSOR-AMD Athlon™XP 2000+
version: x86 Family 6 Model 6 stepping 2 / soeedL 1666 MHz
Microsoft Windows SP Professional - Version: 5.1.2600 /Service Pack 2.0
Location: C:\WINDOWSW\SP /PID: 76487-016-4230642-22120 / HOT FIX: KB918439
mEMORY (RAM) - Capacity: 384 MB
General Computer Info. - System Name: TRIPLE-5FC216F3 /Domain: MSHOME
Time Zone: EST / Connection: Workstation (standalone) /Proxy Server: None
IPX Address: Not enabled / IP Address: 0.0.0.0 , 74.129.72.4 ,74.129.72.4
Total Capacity: 18.65 GB Sum of hard Disks:(C:) used: 9.60 GB Free: 9.04 GB

Edited by old momma, 11 July 2006 - 06:31 AM.

[old momma]

I have never seen nothing on my computer like that, you must have a new computer, I would love to have a new one. I found some info. I hope this will help.
ESC
system model: K7VMM / BIOS VERSION: American Megatrends Inc. 07.00T
PROCESSOR-AMD Athlon™XP 2000+
version: x86 Family 6 Model 6 stepping 2 / soeedL 1666 MHz
Microsoft Windows SP Professional - Version: 5.1.2600 /Service Pack 2.0
Location: C:\WINDOWSW\SP /PID: 76487-016-4230642-22120 / HOT FIX: KB918439
mEMORY (RAM) - Capacity: 384 MB
General Computer Info. - System Name: TRIPLE-5FC216F3 /Domain: MSHOME
Time Zone: EST / Connection: Workstation (standalone) /Proxy Server: None
IPX Address: Not enabled / IP Address: 0.0.0.0 , 74.129.72.4 ,74.129.72.4
Total Capacity: 18.65 GB Sum of hard Disks:(C:) used: 9.60 GB Free: 9.04 GB

Edited by old momma, 11 July 2006 - 06:31 AM.

[Caracas]

Try browsing to:
C:\Program Files\Common Files\Microsoft Shared\MSInfo\msinfo32.exe

double click that, if you can find it...

[old momma]

so help me GOD, I did just as you said with no problem, and guess what I got when I double clicked on msinfo32.exe. HELP AND SUPPORT.

[Caracas]

The info has nothing to do with a new or old computer. Any windows XP installation should be able to get that info.

[old momma]

Didn't post # 17 help at all? It gives alot of info. about my computer.

[Caracas]

I find this very odd:
Location: C:\WINDOWSW\SP /PID: 76487-016-4230642-22120 / HOT FIX: KB918439

since there are no system files there
Your system files seem to be in the c:\programs\ folder

[old momma]

I don't understand, what do I need to do if this is all wrong. I was hoping this was going to be something simple. But I have notice that my excel does not work on my bookkepping now, I cannot pull up the income or the payouts anymore.

[Caracas]

I would certainly make a backup of all your important files.
Perhaps others might have better suggestions, but I would recommend a windows repair or even a complete new installation.

[gerryf]

Old momma,

We seem to be getting off the track....How do you normally start bicycle solitaire?

[old momma]

Sorry that I have not been on my computer for a couple of days, trying to repair it. I tired to do a repair, but it just wanted to restore, but everthing had been deleted out, my oldest son found my duplicate finder program and thought he would try it out. That is what happend to my autoexec.nt folder, it was empty. I had to reinstall xp all together. Thank you for your help, and hope you will help me again when I need it.
You all are a GOD send to people like me. Thank you all very much.