[mattyman1]

Hello

Operating system is xp
Uninstalled AVG free and all in the vault , installed NOD 32 antivirus but now my pc won't shutdown. I allways have to turn power off. Have tried uninstalling NOD 32 but this doesn't help. Please can you help ?

[Advertisements]

Have you got anything connected by USB, other than the keyboard and mouse

[Retired Tech]

Have you got anything connected by USB, other than the keyboard and mouse

[mattyman1]

only printer
modem is via ethernet cable
keyboard & mouse are wirless (2 wks old) connected using the the colour coded ports at back of unit.
when i try and shutdown the desktop stays on , the mouse works but i can't open or click on anything

[Retired Tech]

Have seen an HP printer hold a system up unless its USB lead was removed

[mattyman1]

just tried , didn't work
Can't help thinking it was something to do with the stuff in the AVG vault i got rid of.

[Retired Tech]

You could try disabling NOD32 then turning the PC off, make sure NOD32 is active after the reboot. If it shuts down when NOD32 is off, you could re-install it

This will check a few things

Items in blue which are underlined are clickable to give more information about the process

Click start then run, type prefetch then press enter, click edit then select all, right click any file then click delete, confirm delete

Click start, all programmes, accessories, system tools to run disc clean up, then from system tools, run disc defragmenter.

Click start then run, type sfc /scannow then press enter, you need the XP CD

Windows File Protection will show a blue onscreen progress bar, when the bar goes, reboot

If you do not have an XP CD you can borrow a same version as was originally installed XP CD, if you downloaded SP2 then you need an SP1 XP CD

Download and install Tune Up 2006 Trial

Run Tune Up Disc Clean Up

Run Tune Up Registry Clean Up

Click Optimize and Improve to run Reg Defrag, which will take a few minutes and need a reboot. You should disable the antivirus programme to run this

Check the anti virus is running after the reboot

After the reboot, click optimize then system optimizer to optimize the computer, select computer with an internet connection from the drop down menu, this also requires a reboot

After the reboot, click optimize then system optimizer to accelerate downloads, select the speed just above your actual connection speed, this requires a reboot

After the reboot, click optimize then system optimizer to run system advisor

[mattyman1]

did all that and at every reboot stage i had to hold the power button in to switch off.

[Retired Tech]

Right click the taskbar, click task manager, click file, new task, type shutdown -f and click OK, give it a few minutes

[mattyman1]

same result - it froze and i had to turn off

[zbd]

Some information for your problem:

http://www.windowsne...s-Shutdown.html

You could also run dial a fix: http://www.majorgeek...wnload4899.html

Edited by zbd, 16 December 2006 - 12:29 PM.

[fleamailman]

have you tried first recording(for later use) then disabling all the startups in msconfig, if it solves the problem you can then pinpoint it amoust those you recorded, if not just reenable them back to what you first recorded

Edited by fleamailman, 16 December 2006 - 01:54 PM.

[mattyman1]

have disabled most of the start ups or at least the ones i don't think i need. That didn't help.

When i try & shutdown or restart the desktop display remains , i can move the mouse around but evrything else is frozen, can't ctrl alt del, can't do anything except turn the power off. No error message is displayed.

[Kniht]

Would your PC happen to be an HP Pavilion?

[mattyman1]

its an acer aspire t50